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    • 10. 发明授权
    • Method and system for telephone wait user interface selection
    • 电话等待用户界面选择的方法和系统
    • US07092510B2
    • 2006-08-15
    • US10755827
    • 2004-01-12
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • H04M3/00H04M11/00H04M1/64H04M3/42
    • H04M3/4285H04M3/42068H04M2203/2011
    • In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
    • 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。