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    • 4. 发明授权
    • Systems and methods for online data-linked telecommunications decisions and distribution
    • 在线数据链接电信决策和分配的系统和方法
    • US09374464B1
    • 2016-06-21
    • US14957961
    • 2015-12-03
    • AOL Advertising Inc.
    • Seth Mitchell Demsey
    • H04M1/64H04M3/493H04M3/487H04M3/22
    • H04M3/4936H04M2203/2011
    • Systems and methods are disclosed for online data-linked telecommunications decisioning and distribution. One method includes receiving call data relating to a telephone call from a telephone device of a user to an interactive voice response (“IVR”) system; accessing a database storing correlated call data and user data; retrieving correlated call data and user data based on the telephone number of the call data; determining a confidence score defining a confidence that the received call data relates to the retrieved correlated call data and user data; correlating the received call data with retrieved call data and user data when the confidence score is greater than a threshold value; determining an IVR response to present to the user via the IVR system; and transmitting the determined IVR response to the IVR system for presentation to the telephone device of the user.
    • 公开了在线数据链接电信决策和分配的系统和方法。 一种方法包括从用户的电话设备接收与电话呼叫相关的呼叫数据到交互式语音响应(“IVR”)系统; 访问存储相关呼叫数据和用户数据的数据库; 基于呼叫数据的电话号码检索相关呼叫数据和用户数据; 确定确定接收到的呼叫数据与所检索的相关呼叫数据和用户数据相关的置信度的置信度分数; 当所述置信度得分大于阈值时,将接收到的呼叫数据与检索到的呼叫数据和用户数据相关联; 确定通过IVR系统呈现给用户的IVR响应; 以及将确定的IVR响应发送到IVR系统以呈现给用户的电话设备。