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    • 2. 发明授权
    • Method and apparatus for intelligent data network call setup
    • 用于智能数据网络呼叫建立的方法和装置
    • US06304653B1
    • 2001-10-16
    • US09205333
    • 1998-12-04
    • Joseph Thomas O'NeilKenneth H. RosenSteven Charles SalimandoPeter H. Stuntebeck
    • Joseph Thomas O'NeilKenneth H. RosenSteven Charles SalimandoPeter H. Stuntebeck
    • H04M300
    • H04M3/5191H04M2203/555Y10S379/90
    • An intelligent data network call setup system forwards data network user information to an operator, for example, for a call with a data network user. The intelligent data network call set up system monitors the data network user's actions and generates information that summarizes potential reasons for the data network user's call and forwards such information as preamble information to the operator. The intelligent data network call set up system includes a call coordination device that serves as an interface between the data network user and the operator. The call coordination device supports web sites visited by data network users and when a request for a call is received, the call coordination device provides the operator with the user's action history, and other helpful information to the operator such as products that may interest the user to avoid the undesirable “cold start” experience. In this way, the operator may be more knowledgeable and helpful to the user.
    • 智能数据网络呼叫建立系统将数据网络用户信息转发给运营商,例如用于与数据网络用户的呼叫。 智能数据网络呼叫建立系统监视数据网络用户的动作,并生成总结数据网络用户呼叫潜在原因的信息,并将这些信息作为前导信息转发给运营商。 智能数据网络呼叫建立系统包括一个呼叫协调设备,用作数据网络用户和运营商之间的接口。 呼叫协调装置支持由数据网络用户访问的网站,并且当接收到呼叫请求时,呼叫协调装置向操作者提供用户的动作历史和其他有用的信息给操作者,例如可能感兴趣的用户的产品 以避免不必要的“冷启动”经验。 以这种方式,操作者可能对用户更加了解和帮助。
    • 3. 发明授权
    • Automated toll-free telecommunications information service and apparatus
    • 自动免费电信信息服务和设备
    • US06681008B2
    • 2004-01-20
    • US09870692
    • 2001-06-01
    • Raymond L. BolducSteven Charles Salimando
    • Raymond L. BolducSteven Charles Salimando
    • H04M164
    • H04M3/42306H04M3/4931H04M7/0036H04M7/0054H04M2201/40
    • An automated toll-free telecommunications information service may be provided responsive to a user sending an E-Mail request via the Internet or by a caller dialing a toll-free telephone number and announcing a voice request. A service node interprets the request and collects matches to the request from a database. A match to a request may comprise the identity of an entity corresponding to the match, a toll-free number for the match and a brief information sketch describing the entity. The matches are announced and played for the caller. The caller may barge in with a predetermined voice announcement such as “please dial” when they wish to select an item of the list. In response, the service node initiates the launch of a call to the selected entity.
    • 可以响应于用户通过因特网发送电子邮件请求或由呼叫者拨打免费电话号码并通知语音请求来提供自动免费电信信息服务。 服务节点解释请求并从数据库收集与请求的匹配。 对请求的匹配可以包括对应于匹配的实体的身份,用于匹配的免费电话号码和描述该实体的简要信息草图。 比赛被公布并为呼叫者播放。 呼叫者可能在预定的语音通知中插入,例如“请拨打”,当他们希望选择一个列表的项目时。 作为响应,服务节点发起对所选实体的呼叫的发起。
    • 8. 发明授权
    • Automated toll-free telecommunications information service and apparatus
    • 自动免费电信信息服务和设备
    • US06404877B1
    • 2002-06-11
    • US09088624
    • 1998-06-02
    • Raymond L. BolducSteven Charles Salimando
    • Raymond L. BolducSteven Charles Salimando
    • H04M342
    • H04M3/42306H04M3/4931H04M7/0036H04M7/0054H04M2201/40
    • An automated toll-free telecommunications information service may be provided responsive to a user sending an E-mail request via the Internet or by a caller dialing a toll-free telephone number and announcing a voice request wherein the caller request comprises categories of interests. A service node interprets the request and collects matches to the request from a database. A match to a request may comprise the identity of an entity corresponding to the match, a toll-free number for the match and a brief information sketch describing the entity. The matches are announced and played for the caller. The caller may barge in with a predetermined voice announcement such as “please dial” when they wish to select an item of the list. In response, the service node initiates the launch of a call to the selected entity.
    • 可以响应于用户经由因特网发送电子邮件请求或通过主叫方拨打免费电话号码并通知语音请求来提供自动免费电信信息服务,其中呼叫者请求包括兴趣类别。 服务节点解释请求并从数据库收集与请求的匹配。 对请求的匹配可以包括对应于匹配的实体的身份,用于匹配的免费电话号码和描述该实体的简要信息草图。 比赛被公布并为呼叫者播放。 呼叫者可能在预定的语音通知中插入,例如“请拨打”,当他们希望选择一个列表的项目时。 作为响应,服务节点发起对所选实体的呼叫的发起。