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1. 发明授权

US09785906B2 Content feedback in a multiple-owner content management system 有权
公开(公告)号：US09785906B2
公开(公告)日：2017-10-10
申请号：US13313316
申请日：2011-12-07
申请人： Gregory S. Reid , Timothy Ringo , David P. Lane , Elizabeth H. Lian , Daniel C. Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： Gregory S. Reid , Timothy Ringo , David P. Lane , Elizabeth H. Lian , Daniel C. Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06Q10/00 , G06Q10/06 , G06Q10/10 , G06Q30/06 , G06Q50/18
CPC分类号： G06Q10/06398 , G06Q10/063 , G06Q10/06393 , G06Q10/10 , G06Q30/0601 , G06Q30/0641 , G06Q50/184
摘要： New functions for a contact center system include: testing user's comprehension of informational messages; capturing insight users having a KPI score above a threshold by having those users submit information on why they perform well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application and reference material that's context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system.

2. 发明申请

US20050203497A1 Medical apparatus and method useful for positioning energy delivery device 审中-公开
标题翻译：用于定位能量输送装置的医疗装置和方法
公开(公告)号：US20050203497A1
公开(公告)日：2005-09-15
申请号：US10799130
申请日：2004-03-12
申请人： Trevor Speeg , Paul Ritchie , Robert Trusty , Scott Nield
发明人： Trevor Speeg , Paul Ritchie , Robert Trusty , Scott Nield
IPC分类号： A61B17/00 , A61B18/00 , A61B18/20 , A61B18/22 , A61B18/24
CPC分类号： A61B18/24 , A61B18/20 , A61B2017/0007 , A61B2017/00084 , A61B2017/00199 , A61B2018/00636 , A61B2018/00988 , A61B2018/2261
摘要： A medical apparatus and method useful for the efficacious thermal treatment of lumen such as varicose veins during laser surgery is provided. An energy delivery device comprising a diffusing optical fiber with a light-emitting section and a memory device having data programmed therein is also provided. The optical fiber includes a temperature sensor for measuring a temperature at a treatment site. An energy generator is connected to the optical fiber and to a positioning device. The optical fiber engages positioning device so that the positioning device can moveably position the light-emitting section of the optical fiber. Consequently, the optical fiber can be inserted directly into an appropriate position within a varicose portion of a vein or other lumen for thermal treatment of the vein. The memory device and a main processor are used to automatically control the operation of the medical apparatus including the intensity of energy emitted and the movement or position of the light-emitting section of the optical fiber within the vein being treated.
摘要翻译：提供了一种在激光手术期间可用于有效治疗诸如静脉曲张等内腔的医疗装置和方法。还提供一种能量输送装置，其包括具有发光部分的扩散光纤和其中编程有数据的存储器件。光纤包括用于测量处理部位的温度的温度传感器。能量发生器连接到光纤和定位装置。光纤与定位装置接合，使得定位装置可移动地定位光纤的发光部分。因此，光纤可以直接插入到静脉或其他内腔的静脉曲张部分内的适当位置，以便对静脉进行热处理。存储装置和主处理器用于自动控制医疗装置的操作，包括发射的能量的强度以及被处理的静脉内光纤的发光部分的移动或位置。

3. 发明申请

US20050113890A1 Energy delivery device with self-heat calibration 审中-公开
标题翻译：具有自热校准功能的输送装置
公开(公告)号：US20050113890A1
公开(公告)日：2005-05-26
申请号：US10721111
申请日：2003-11-25
申请人： Paul Ritchie , Trevor Speeg
发明人： Paul Ritchie , Trevor Speeg
IPC分类号： A61B18/00 , A61B18/20 , A61B18/22 , A61N5/06
CPC分类号： A61B18/22 , A61B18/20 , A61B2018/00636 , A61B2018/00702 , A61B2018/00714 , A61B2018/00988 , A61B2018/2261
摘要： The present invention provides an energy delivery device for use with a medical treatment system for the more efficacious treatment of patients during laser surgery. An energy delivery device comprises an optical fiber and a memory device having data programmed therein. The data is specifically associated with the energy self-absorption properties of the optical fiber. This data may include a calibration parameter indicative of a self-heating characteristic of the optical fiber. The optical fiber and the memory device are operatively connected to the energy delivery device during use of the medical treatment system. The calibration parameter stored within the memory device is used by a main processor to calculate a corrected temperature value from a measured temperature at the treatment site. Thereafter, the power level of the energy generator is automatically adjusted in response to the corrected temperature value to assure that the proper energy is delivered to the human tissue through the light-diffusing section of the optical fiber. The power level is either increased or decreased to the correct power level setting for the desired temperature based on the calibration parameter.
摘要翻译：本发明提供了一种用于医疗处理系统的能量输送装置，用于在激光手术期间更有效地治疗患者。能量输送装置包括光纤和其中编程有数据的存储器件。数据与光纤的能量自吸性特性有关。该数据可以包括指示光纤的自发热特性的校准参数。在使用医疗系统期间，光纤和存储装置可操作地连接到能量输送装置。存储在存储装置内的校准参数由主处理器用于根据治疗部位的测量温度计算校正的温度值。此后，响应于校正的温度值自动调节能量发生器的功率电平，以确保通过光纤的光扩散部分将合适的能量传送到人体组织。基于校准参数，功率电平增加或降低到所需温度的正确功率电平设置。

4. 发明授权

US08572058B2 Presenting linked information in a CRM system 有权
标题翻译：在CRM系统中呈现链接信息
公开(公告)号：US08572058B2
公开(公告)日：2013-10-29
申请号：US10306386
申请日：2002-11-27
申请人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06F17/30
CPC分类号： G06Q30/02
摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
摘要翻译：联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

5. 发明授权

US08090624B2 Content feedback in a multiple-owner content management system 有权
标题翻译：多所有者内容管理系统中的内容反馈
公开(公告)号：US08090624B2
公开(公告)日：2012-01-03
申请号：US12179429
申请日：2008-07-24
申请人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06Q30/00
CPC分类号： G06Q10/06398 , G06Q10/063 , G06Q10/06393 , G06Q10/10 , G06Q30/0601 , G06Q30/0641 , G06Q50/184
摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
摘要翻译：联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

6. 发明申请

US20050203496A1 Medical apparatus and method useful for thermal treatment of a lumen 审中-公开
标题翻译：医疗器械和方法可用于管腔的热处理
公开(公告)号：US20050203496A1
公开(公告)日：2005-09-15
申请号：US10799089
申请日：2004-03-12
申请人： Paul Ritchie , Trevor Speeg , Robert Trusty , Scott Nield
发明人： Paul Ritchie , Trevor Speeg , Robert Trusty , Scott Nield
IPC分类号： A61B18/04 , A61B18/20 , A61B18/22 , A61B18/28 , A61N5/06
CPC分类号： A61B18/24 , A61B2017/00084 , A61B2018/2261
摘要： A medical apparatus and method useful for the efficacious thermal treatment of lumen such as varicose veins during laser surgery is provided. The method includes inserting an optical fiber into a lumen at a treatment site which has at least two treatment segments. The light-emitting section of the optical fiber is aligned with a first treatment segment within the treatment site. Energy is emitted into the lumen at the first treatment segment and a temperature of the lumen is measured at the first treatment segment. The energy delivered to the treatment segment can be adjusted in response to the temperature measurement. The light-emitting section is moved to at least a second treatment segment within the lumen and energy is emitted into the lumen at the second treatment segment. During treatment at the second treatment segment, the temperature of the lumen is measured at the second treatment segment. This method can also include storing a temperature target in the memory device; generating a temperature signal using the temperature sensor; utilizing the temperature signal to determine the measured temperature; and comparing the measured temperature to the temperature target stored in the memory device. The light-emitting section is moved to the next treatment segment when the measured temperature is equal or greater than the temperature target.
摘要翻译：提供了一种在激光手术期间可用于有效治疗诸如静脉曲张等内腔的医疗装置和方法。该方法包括将光纤插入到具有至少两个处理段的处理部位的内腔中。光纤的发光部与处理部位内的第一处理段对准。能量在第一处理段被排放到内腔中，并且在第一处理段测量管腔的温度。可以响应于温度测量来调节输送到处理段的能量。发光部分移动到管腔内的至少第二处理段，并且能量在第二处理段被发射到管腔中。在第二处理段的处理期间，在第二处理段测量管腔的温度。该方法还可以包括将温度目标存储在存储器件中; 使用温度传感器产生温度信号; 利用温度信号确定测量的温度; 以及将测量的温度与存储在存储器件中的温度目标进行比较。当测量的温度等于或大于温度目标时，发光部分移动到下一个处理段。

7. 发明授权

US07418403B2 Content feedback in a multiple-owner content management system 有权
标题翻译：多所有者内容管理系统中的内容反馈
公开(公告)号：US07418403B2
公开(公告)日：2008-08-26
申请号：US10306025
申请日：2002-11-27
申请人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06Q30/00
CPC分类号： G06Q10/06398 , G06Q10/063 , G06Q10/06393 , G06Q10/10 , G06Q30/0601 , G06Q30/0641 , G06Q50/184
摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
摘要翻译：联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

8. 发明授权

US07062505B2 Content management system for the telecommunications industry 有权
标题翻译：电讯业内容管理系统
公开(公告)号：US07062505B2
公开(公告)日：2006-06-13
申请号：US10305835
申请日：2002-11-27
申请人： David P Lane , Gregory S Reid , Timothy Ringo , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： David P Lane , Gregory S Reid , Timothy Ringo , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06F17/00
CPC分类号： G06Q30/02 , Y10S707/99931 , Y10S707/99933 , Y10S707/99943
摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
摘要翻译：联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

9. 发明申请

US20050113815A1 Medical treatment system with energy delivery device for limiting reuse 有权
标题翻译：具有能量输送装置的医疗系统，用于限制再利用
公开(公告)号：US20050113815A1
公开(公告)日：2005-05-26
申请号：US10723799
申请日：2003-11-26
申请人： Paul Ritchie , Robert Trusty , Jane Sheetz , Leo Samson
发明人： Paul Ritchie , Robert Trusty , Jane Sheetz , Leo Samson
IPC分类号： G02B6/42 , A61B17/00 , A61B18/00 , A61B18/20 , A61B18/22
CPC分类号： A61B18/20 , A61B2017/00123 , A61B2018/00636 , A61B2018/00988 , A61B2018/2261
摘要： The present invention provides an energy delivery device for use with a medical treatment system for the more efficacious treatment of patients during laser surgery which limits the number of uses or prevents reuse of the energy delivery device after a certain threshold limit has been reached. The energy delivery device comprises a diffusing optical fiber and a memory device having data programmed therein and being operatively connected to an energy generator the optical fiber includes a temperature sensor for generating a temperature signal in a closed loop manner. The data stored in the memory device includes a multiplicity of use parameters, usage limits, usage counts, and count limits all relating to the properties of the medical treatment system. The use parameters may include an elapsed time, a total treatment time, and a number of treatment sites. A main processor is also included for calculating a temperature from the temperature signal and for updating the use parameters in response to data received by the main processor. The main processor is also used to compare the use parameters to their corresponding usage limits. The main processor can create and increment a usage count when at least one of the use parameters exceeds its corresponding usage limit. Thereafter, the main processor compares the usage count to the count limit and disables the energy delivery device when the usage count exceeds a predetermined count limit.
摘要翻译：本发明提供了一种与医疗处理系统一起使用的能量递送装置，用于在激光手术期间更有效地治疗患者，这限制了使用次数，或者在达到某个阈值限度之后防止了能量输送装置的再次使用。能量输送装置包括扩散光纤和存储器件，其中已经编程有数据，并且可操作地连接到能量发生器，该光纤包括用于以闭环方式产生温度信号的温度传感器。存储在存储设备中的数据包括与医疗系统的属性有关的多个使用参数，使用限制，使用计数和计数限制。使用参数可以包括经过时间，总治疗时间和治疗部位的数量。还包括主处理器，用于根据温度信号计算温度，并响应于主处理器接收的数据更新使用参数。主处理器也用于将使用参数与其相应的使用限制进行比较。当至少一个使用参数超过其相应的使用限制时，主处理器可以创建和增加使用次数。此后，主处理器将使用计数与计数限制进行比较，并且当使用次数超过预定计数限制时禁用能量输送装置。

10. 发明授权

US07769622B2 System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator 有权
标题翻译：用于捕获和发布性能高于参考关键性能指标的联络中心用户的洞察的系统和方法
公开(公告)号：US07769622B2
公开(公告)日：2010-08-03
申请号：US10305858
申请日：2002-11-27
申请人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
发明人： Gregory S Reid , Timothy Ringo , David P Lane , Elizabeth H Lian , Daniel C Farrell , Craig Fenton , Elise Shearing , Randy Bell , Sevasti Wong , Anthony Lingham , Audrey Forrester , Claudia Staubitz , Kevin Adams , Lesley Pickering , Paul Ritchie
IPC分类号： G06F17/30
CPC分类号： G06Q10/06393 , G06Q10/06398 , G06Q10/10
摘要： New functions for a contact center system include: testing user's comprehension of informational messages with a quiz; capturing insight of superior users having a KPI score above a threshold by having those users submit information on why they perform so well; dynamically ordering solutions to issues by re-ranking the solutions periodically based on recency and frequency; integrating information for use by a contact center representative while online with a customer and information for use when not online; storing content items in a telecommunications industry taxonomy; directing user feedback on a content item to the proper owner/manager of that content; communicating solution information using a solutions taxonomy; displaying a dual information system having a CRM application as well as reference material that is context-appropriate; enforcing completion of a group of templates when creating a content item to be published; ensuring a group of templates for a content item are complete before publishing them; and searching within a contact center system portal using a continuum of search functions.
摘要翻译：联络中心系统的新功能包括：通过测验测试用户对信息消息的理解; 通过让这些用户提交关于他们为什么表现如此出色的信息，获取KPI得分高于阈值的上级用户的洞察力; 通过基于新近度和频率周期性地重新排列解决方案来动态地排序问题的解决方案; 集成信息供联络中心代表在线与客户联系以供在线使用时使用; 将内容项目存储在电信行业分类中; 将内容项目的用户反馈引导到该内容的正确的所有者/管理者; 使用解决方案分类法传达解决方案信息; 显示具有CRM应用程序的双重信息系统以及适合上下文的参考资料; 在创建要发布的内容项时强制完成一组模板; 确保一组内容项目的模板在发布之前已经完成; 并使用连续的搜索功能在联络中心系统门户中进行搜索。

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