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    • 4. 发明授权
    • Live directory of cloud tenants to enable inter-tenant interaction via cloud
    • 实现云租户目录,通过云端实现租户互动
    • US08676984B2
    • 2014-03-18
    • US13479055
    • 2012-05-23
    • Arup AcharayaNilanjan BanerjeeAjay MohindraShachi Sharma
    • Arup AcharayaNilanjan BanerjeeAjay MohindraShachi Sharma
    • G06F15/16
    • G06F9/5072G06F2209/503H04L67/16
    • A system for enabling communication between multiple cloud-based services operating on a common cloud infrastructure includes a cloud infrastructure providing cloud-based services. The cloud-based services include a first service of a first tenant and a second service of a second tenant. A live directory is located within the cloud infrastructure and aggregates and distributing sharing and availability information pertaining to one or more of the cloud-based services. A back-end network is within the cloud infrastructure and enables communication between the cloud-based services and the live directory. A wide area network enables communication between the cloud-based services and one or more remote clients. The sharing and availability information pertaining to one or more of the cloud-based services aggregated and distributed by the live directory is used to establish a back-end connection between the first service of the first tenant and the second service of a second tenant.
    • 用于实现在通用云基础架构上运行的多个基于云的服务之间进行通信的系统包括提供基于云的服务的云基础设施。 基于云的服务包括第一租户的第一服务和第二租户的第二服务。 一个实时目录位于云基础架构内,并汇集和分发与一个或多个基于云的服务相关的共享和可用性信息。 后端网络位于云基础架构内,可实现基于云的服务和实时目录之间的通信。 广域网支持基于云的服务与一个或多个远程客户端之间的通信。 使用与实时目录聚合和分发的一个或多个基于云的服务有关的共享和可用性信息来建立第一租户的第一服务和第二租户的第二服务之间的后端连接。
    • 5. 发明申请
    • LIVE DIRECTORY OF CLOUD TENANTS TO ENABLE INTER-TENANT INTERACTION VIA CLOUD
    • 丹麦的现实目录通过云端实现互联互通
    • US20130318241A1
    • 2013-11-28
    • US13479055
    • 2012-05-23
    • ARUP ACHARYANILANJAN BANERJEEAJAY MOHINDRASHACHI SHARMA
    • ARUP ACHARYANILANJAN BANERJEEAJAY MOHINDRASHACHI SHARMA
    • G06F15/173
    • G06F9/5072G06F2209/503H04L67/16
    • A system for enabling communication between multiple cloud-based services operating on a common cloud infrastructure includes a cloud infrastructure providing cloud-based services. The cloud-based services include a first service of a first tenant and a second service of a second tenant. A live directory is located within the cloud infrastructure and aggregates and distributing sharing and availability information pertaining to one or more of the cloud-based services. A back-end network is within the cloud infrastructure and enables communication between the cloud-based services and the live directory. A wide area network enables communication between the cloud-based services and one or more remote clients. The sharing and availability information pertaining to one or more of the cloud-based services aggregated and distributed by the live directory is used to establish a back-end connection between the first service of the first tenant and the second service of a second tenant.
    • 用于实现在通用云基础架构上运行的多个基于云的服务之间进行通信的系统包括提供基于云的服务的云基础设施。 基于云的服务包括第一租户的第一服务和第二租户的第二服务。 一个实时目录位于云基础架构内,并汇集和分发与一个或多个基于云的服务相关的共享和可用性信息。 后端网络位于云基础架构内,可实现基于云的服务和实时目录之间的通信。 广域网支持基于云的服务与一个或多个远程客户端之间的通信。 使用与实时目录聚合和分发的一个或多个基于云的服务有关的共享和可用性信息来建立第一租户的第一服务和第二租户的第二服务之间的后端连接。
    • 8. 发明授权
    • Method and system for providing page control content
    • 提供页面控制内容的方法和系统
    • US07325197B1
    • 2008-01-29
    • US10463825
    • 2003-06-16
    • Jay L. MassenaNilanjan BanerjeePavel KarimovLaura Catherine Toliver
    • Jay L. MassenaNilanjan BanerjeePavel KarimovLaura Catherine Toliver
    • G06F17/00
    • G06F17/3089
    • A page is accessed in a computer-based environment. A user interface gallery that includes at least one computer-based module from a remote source is opened on or in the vicinity of the page. The computer-based module can be inserted on the page from the gallery. The gallery can be dynamically populated with one or more computer-based modules from various sources remote to the page. A pointer that represents a computer-based module can be populated to the gallery as an alternative. The computer-based module can then be inserted on the page from the remote source when the pointer is selected and placed on the page. The computer-based module can also be stored in a database for future use after it has been inserted on the page.
    • 在基于计算机的环境中访问页面。 包含至少一个远程源的基于计算机的模块的用户界面库在页面上或附近打开。 基于计算机的模块可以从画廊插入页面。 可以使用一个或多个基于远程页面的源的基于计算机的模块来动态地填充库。 代表基于计算机的模块的指针可以作为替代方式填充到库中。 当选择并放置在页面上时,基于计算机的模块可以从远程源插入到页面上。 基于计算机的模块也可以存储在数据库中,以便将来在其被插入到页面之后使用。
    • 9. 发明授权
    • Virtual presence server
    • 虚拟在线服务器
    • US08447808B2
    • 2013-05-21
    • US12233795
    • 2008-09-19
    • Arup AcharyaNilanjan BanerjeeDipanjan ChakrabortyKoustuv DasguptaArchan MisraXiping WangCharles P. Wright
    • Arup AcharyaNilanjan BanerjeeDipanjan ChakrabortyKoustuv DasguptaArchan MisraXiping WangCharles P. Wright
    • G06F15/16G06F15/173
    • H04L67/24
    • Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client.
    • 公开了根据虚拟呈现服务器来生成和管理节目的技术。 作为示例,用于从至少一个服务器请求信息的方法包括以下步骤。 在中间服务器处获得表示单个现有存在不能满足的请求的客户端请求,其中中间服务器作为虚拟呈现服务器操作。 虚拟呈现服务器(即,中间服务器)为虚拟存在体创建一组软件对象,所述一组对象体现逻辑以根据至少一个现有的现有存在和外部信息源组合来自一个或多个现有存在和外部信息源的存在信息 存在服务器。 虚拟呈现服务器在客户端的请求和创建的虚拟呈现之间建立关联,从而允许将呈现信息传播回客户端。
    • 10. 发明申请
    • Method and Apparatus for Leveraging Social Media for Pro-Active Customer Notification
    • 用于利用社交媒体进行主动客户通知的方法和设备
    • US20120278115A1
    • 2012-11-01
    • US13094922
    • 2011-04-27
    • Arup AcharyaGary J. WrightSchachi SharmaNilanjan Banerjee
    • Arup AcharyaGary J. WrightSchachi SharmaNilanjan Banerjee
    • G06Q10/00
    • G06Q30/02
    • Customers are contacted on social media websites and instant messaging programs by monitoring a plurality of network-enabled user-interactive sites, e.g., social media websites, for an active presence of a customer on one of the sites. Upon detection of an active presence, a customer support agent is assigned to the customer associated, and a communication channel of customer's choice is established between the agent and the customer. This communication channel is used to exchange messages between the assigned agent and the associated predefined customer. A single contact center representation is established on each site, and a separate logical representation of each single contact center representation is established on premises equipment associated with the agent. The logical representation on the agent premises equipment is used to establish the communication channel between the customer support agent and the associated predefined customer.
    • 通过监视多个启用网络的用户交互站点(例如,社交媒体网站)来在其中一个站点上积极地存在客户,从而在社交媒体网站和即时消息程序上联系客户。 在检测到主动存在时,将客户支持代理分配给相关联的客户,并且在代理和客户之间建立客户选择的通信信道。 该通信信道用于在分配的代理和相关联的预定义客户之间交换消息。 在每个站点上建立单个联络中心表示,并且在与代理相关联的房屋设备上建立每个单个联络中心表示的单独的逻辑表示。 代理处所设备上的逻辑表示用于建立客户支持代理和相关联的预定义客户之间的通信通道。