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    • 5. 发明授权
    • Distributed monitoring and analysis system for network traffic
    • 网络流量分布式监控分析系统
    • US07031264B2
    • 2006-04-18
    • US10459948
    • 2003-06-12
    • Akshay AdhikariScott Vincent BiancoLorraine DenbyColin L. MallowsJean MelocheBalaji RaoShane M. SullivanYehuda Vardi
    • Akshay AdhikariScott Vincent BiancoLorraine DenbyColin L. MallowsJean MelocheBalaji RaoShane M. SullivanYehuda Vardi
    • H04L12/56
    • H04L43/12H04L43/0829H04L43/0835H04L43/0858H04L43/0864H04L43/087H04L43/106
    • Techniques are disclosed for improved monitoring and analysis of VoIP communications, multimedia communications or other types of network traffic in a network-based communication system. In accordance with one aspect of the invention, endpoint devices of the network-based communication system are configurable so as to collectively implement a distributed monitoring and analysis system which does not require a centralized testing server or other centralized controller. Distributed test units associated with the endpoint devices may be utilized in implementing the distributed monitoring and analysis system, and are preferably configured to support a web-based user interface providing access to measurement data. The endpoint devices may be advantageously organized into a hierarchy comprising a plurality of zones, with each of the endpoint devices belonging to at least one zone. For each zone, one of the endpoint devices may be designated as a zone leader for controlling the periodic generation of communications between selected endpoint devices that belong to subzones of that zone in the hierarchy.
    • 公开了用于改进在基于网络的通信系统中的VoIP通信,多媒体通信或其他类型的网络业务的监视和分析的技术。 根据本发明的一个方面,基于网络的通信系统的端点设备是可配置的,以便集体实现不需要集中式测试服务器或其他集中控制器的分布式监控和分析系统。 与端点设备相关联的分布式测试单元可以用于实现分布式监控和分析系统,并且优选地被配置为支持提供对测量数据的访问的基于web的用户界面。 端点设备可以有利地被组织成包括多个区域的层次结构,其中每个端点设备属于至少一个区域。 对于每个区域,可以将端点设备中的一个指定为区域引导器,用于控制属于该层级中该区域的子区域的所选择的端点设备之间的通信的周期性生成。
    • 8. 发明授权
    • Interactive flowgraph for analyzing caller utterances
    • 用于分析来电者话语的交互式流程图
    • US08705706B2
    • 2014-04-22
    • US12728650
    • 2010-03-22
    • Fei ChenLorraine DenbyWen-Hua JuJames M. LandwehrPatrick Tendick
    • Fei ChenLorraine DenbyWen-Hua JuJames M. LandwehrPatrick Tendick
    • H04M1/64
    • H04M3/5166H04M3/4936H04M2203/2011H04M2203/357
    • A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.
    • 公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。 因此,在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。 分析师可以轻易地听取话语和审查与之相关的统计数据。 这些话语是以系统和有组织的方式存储,检索和呈现的。 在根据本发明的一些实施例中,话语与语音响应系统中的两个事件之间的链接相关联。 在一些替代实施例中,话语与其他数据相关联,包括但不限于:其之前的事件; 跟随它的事件; 来电者的电话号码。