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1. 发明授权

US07765121B2 Automated service scheduling system based on customer value 有权
标题翻译：基于客户价值的自动化服务调度系统
公开(公告)号：US07765121B2
公开(公告)日：2010-07-27
申请号：US09782677
申请日：2001-02-12
申请人： Mark C. Pace , Thomas W. Cook
发明人： Mark C. Pace , Thomas W. Cook
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/0631 , G06Q10/06311 , G06Q10/063114
摘要： An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.
摘要翻译：自动化系统使用决策系统来安排服务人员在顾客地点进行服务活动。决策系统使用各种因素调度服务事件，以确定不同事件的优先级。服务人员由系统分页，通知他们提供的服务。

2. 发明授权

US5766075A Bet guarantee system 失效
标题翻译：投注担保制度
公开(公告)号：US5766075A
公开(公告)日：1998-06-16
申请号：US725575
申请日：1996-10-03
申请人： Thomas W. Cook , James V. LoCicero
发明人： Thomas W. Cook , James V. LoCicero
IPC分类号： G06Q30/02 , G07F17/32 , A63F9/24
CPC分类号： G07F17/32 , G06Q30/02 , G06Q40/08
摘要： A casino management system and method generates bet guarantee coupons for individual patrons of a casino as a function on actual gaming losses during a selected time interval of gaming during the course of an entire trip to a casino spanning any number of days. The patron's individual gaming at various gaming machines is tracked as individual patron ratings, or periods of play, identifying the patron's wins, losses, and the casino's theoretical win. Patron ratings for each day of a trip are accumulated for each patron to form daily rating summaries. When a trip ends, trip rating summaries for the patron's wins, losses, and the casino's theoretical win are determined from the daily rating summaries. The various summaries are used to calculate a bet guarantee amount as the greater of the patron's actual losses during a specified time interval of play, a percentage of the patron's total trip loss, a percentage of the casino's theoretical win for the entire trip, or a fixed dollar amount. The bet guarantee amount is provided to the patron in the form of a bet guarantee coupon, which is encoded for tracking by the casino, and redeemable by the patron for cash, credit, or coin.
摘要翻译：娱乐场管理系统和方法为游戏中的个人顾客产生下注保证券，作为游戏过程中所选择的游戏时间间隔内的实际游戏损失的函数。顾客在各种游戏机上的个人游戏被跟踪为个人顾客评级，或玩家的时间，确定顾客的胜利，损失和赌场的理论胜利。每个顾客的每一天的顾客评级积累，以形成每日评级摘要。旅行结束时，顾客的胜利，损失和赌场的理论胜利的旅行评分摘要由日常评分摘要确定。各种摘要用于计算赌注保证金额，作为游客在指定的时间间隔期间较大的顾客实际损失，顾客总旅行损失的百分比，整个行程的赌场理论胜利的百分比，或固定金额。下注担保金额以投注担保券的形式提供给顾客，该保证金由编码为娱乐场的跟踪，并由赞助人兑换现金，信用或硬币。

3. 发明授权

US07419427B2 National customer recognition system and method 有权
标题翻译：国家客户识别系统和方法
公开(公告)号：US07419427B2
公开(公告)日：2008-09-02
申请号：US09777817
申请日：2001-02-05
申请人： John Michael Boushy
发明人： John Michael Boushy
IPC分类号： A63F9/24
CPC分类号： G07F17/32 , G06Q10/06375 , G06Q20/387 , G06Q30/02 , G06Q30/0201 , G06Q30/0204 , G06Q30/0209 , G06Q30/0212 , G06Q30/0215 , G06Q30/0226 , G07F17/3223 , G07F17/3237 , G07F17/3239 , G07F17/3255
摘要： A system and method for implementing a customer tracking and recognition program that encompasses customers' gaming and non-gaming activity alike at a plurality of affiliated casino properties. Customer information is accumulated at each affiliated casino through one or more LAN-based management systems, updated to a central patron database (CPDB) that is coupled to each casino LAN through a WAN, and made available to each affiliated casino property as needed. Customer accounts are automatically activated and provided with data from the CPDB when a customer from one casino property first visits an affiliated casino property. Customer accounts are updated with new activity data whenever a management system associated with the casino receives customer data from input devices, such as card readers, workstations, and dumb terminals, located at various venues throughout the casino. Customers are awarded points, based on their tracked activity at all affiliated casino properties. The point awards have a monetary value and are redeemable for gifts, meals, cash and the like, at any of the casino properties. The point awards may embody different promotional schemes in which point awards are adjusted to target different casino properties or different venues within a casino. Summary customer data, including point levels, is regularly updated to reflect ongoing customer activity at the casino property. This data is made available to employees at any affiliated casino property, as needed, to personalize customer services.
摘要翻译：一种用于实施客户跟踪和识别程序的系统和方法，其包括客户在多个附属娱乐场属性中的游戏和非游戏活动。客户信息通过一个或多个基于LAN的管理系统在每个附属赌场积累，更新到通过WAN耦合到每个赌场LAN的中央顾客数据库（CPDB），并根据需要提供给每个附属赌场属性。客户帐户自动激活，并提供来自CPDB的数据，当一个赌场属性的客户首先访问附属赌场财产时。每当与赌场相关联的管理系统从位于整个赌场的各个场地的输入设备（例如读卡器，工作站和哑终端）接收客户数据时，客户帐户将更新新的活动数据。根据所有附属赌场财产的追踪活动，客户获得积分。积分奖励具有货币价值，并可在任何赌场财产中兑换礼品，餐点，现金等。点奖励可能会体现不同的促销计划，其中点奖励被调整为针对赌场内的不同赌场属性或不同场地。定期更新客户数据摘要（包括点数），以反映赌场财产的持续客户活动。根据需要，这些数据可供任何附属赌场财产的员工使用，以个性化客户服务。

4. 发明授权

US07410422B2 Unified player rewards 有权
标题翻译：统一的玩家奖励
公开(公告)号：US07410422B2
公开(公告)日：2008-08-12
申请号：US10462018
申请日：2003-06-13
申请人： Randall A Fine
发明人： Randall A Fine
IPC分类号： G06F17/00
CPC分类号： G07F17/32 , G07F17/3239 , G07F17/3255
摘要： In a casino enterprise, players earn reward credits from their betting activity at gaming machines, tables and devices. Base credits are earned by players at a fixed rate according to their coin-in; bonus credits are earned at a variable rate as a function of their worth as players to the casino or the property at which they are gaming. Preferably the fixed credit rate is published to the players while the variable rate(s) are not disclosed. The earned credits are combined for the player into a single account balance, from which the player can redeem credits for comps.
摘要翻译：在赌场企业中，玩家从游戏机，桌子和设备的投注活动中获得奖励积分。玩家以固定利率赚取基本积分; 奖金积分以可变价值获得，作为其作为赌场的玩家或他们游戏的财产的价值的函数。优选地，固定信用率被公布给玩家，而可变比率没有被公开。所获得的积分将玩家组合成一个单一的帐户余额，玩家可以从该帐户余额中兑换积分。

5. 发明申请

US20100257016A1 Automated Service Scheduling System Based On Customer Value 有权
标题翻译：基于客户价值的自动化服务调度系统
公开(公告)号：US20100257016A1
公开(公告)日：2010-10-07
申请号：US12816586
申请日：2010-06-16
申请人： Mark C. Pace , Thomas W. Cook
发明人： Mark C. Pace , Thomas W. Cook
IPC分类号： G06Q10/00
CPC分类号： G06Q10/109 , G06Q10/0631 , G06Q10/06311 , G06Q10/063114
摘要： An automated system uses a decisioning system to schedule service attendants to service events at patron locations. The decisioning system schedules the events for servicing using various factors to establish the priority of different events. Service attendants are paged by the system to inform them of a service to be provided.
摘要翻译：自动化系统使用决策系统来安排服务人员在顾客地点进行服务活动。决策系统使用各种因素调度服务事件，以确定不同事件的优先级。服务人员由系统分页，通知他们提供的服务。

6. 发明授权

US07329185B2 Universal comp bank and regional servers for use in multi-property casino enterprise 有权
标题翻译：通用comp银行和区域服务器用于多物业赌场企业
公开(公告)号：US07329185B2
公开(公告)日：2008-02-12
申请号：US10419679
申请日：2003-04-21
申请人： Robert G. Conover , Gregory D. Larsen , George D. Paiva
发明人： Robert G. Conover , Gregory D. Larsen , George D. Paiva
IPC分类号： A63F9/24
CPC分类号： G07F17/32 , A63F2300/5513 , G06Q30/0226 , G07F17/3255
摘要： A multi-property comp bank allows comp points to be earned and redeemed in an aggregated manner at a plurality of affiliated casino properties. The comp bank includes a first bank account of comp points for each casino patron having a balance that is visible to the patron, accessible by the patron, and directly redeemable by the patron, and a second bank account of comp points having a balance that is invisible to the patron, accessible only by authorized casino employees, and redeemable on a discretionary basis only by authorized casino employees. Each award of comp points is apportioned between the patron's first and second bank accounts according to a predetermined ratio. The comp points in the first bank account can be aggregated across properties and redeemed at any property, whereas the comp points in the second bank account can be redeemed only at the property where they were earned .
摘要翻译：多属性合并银行允许在多个附属娱乐场属性中以汇总的方式赚取和兑换积分。合并银行包括每个赌场赞助人的第一个银行帐户，其余额为赞助人可见的顾客可以访问的，并且可由顾客直接兑换，并且具有余额的合并点的第二个银行帐户只有经授权的赌场员工才可以访问顾客，只有经过授权的赌场员工才可以酌情兑换。每个奖励积分按照预定比例在顾客的第一和第二个银行账户之间分摊。第一个银行帐户的汇总点可以在物业中进行汇总，并在任何财产中兑换，而第二个银行账户的汇兑点只能在获得的财产上兑换。

7. 发明授权

US07118478B2 Self-verifying gaming voucher having secondary machine readable indicia 有权
标题翻译：具有次级机器可读标记的自我验证游戏凭证
公开(公告)号：US07118478B2
公开(公告)日：2006-10-10
申请号：US10255160
申请日：2002-09-25
申请人： Peter C. Fayter , William N. Pangoras
发明人： Peter C. Fayter , William N. Pangoras
IPC分类号： A63F13/00
CPC分类号： G07F17/3248 , G07D7/0043 , G07F17/32
摘要： A gaming voucher is printed with first and second machine readable indicia. The first machine readable indicia represents a unique gaming voucher number. The monetary value of the gaming voucher and additional information about the gaming voucher is stored in a database remote from the gaming machine in association with the unique gaming voucher number. The second machine readable indicia represents the asset number of the gaming machine that produced the gaming voucher, the value of the gaming voucher, and a portion of the unique gaming voucher number. The gaming voucher is self-validating during a counting process in a count room, and thus no access to the remote database is required to initially verify the authenticity of the gaming voucher. The information encoded in the first and second machine readable indicia may also be used in conjunction with the data in the remote database during a voucher redemption process to verify the authenticity of the gaming voucher.
摘要翻译：游戏券印有第一和第二机器可读标记。第一个机器可读标记代表唯一的游戏凭证号码。游戏凭证的货币价值和关于游戏凭证的附加信息与独特的游戏凭证号相关联地存储在远离游戏机的数据库中。第二机器可读标记表示产生游戏凭证的游戏机的资产编号，游戏凭证的价值以及唯一的游戏凭证编号的一部分。在计数室的计数过程中，游戏凭证是自我验证的，因此不需要访问远程数据库来初始验证游戏凭证的真实性。编码在第一和第二机器可读标记中的信息还可以在凭证兑换过程中与远程数据库中的数据一起使用以验证游戏凭证的真实性。

8. 外观设计

USD422162S Cabinet for gaming machine 失效
公开(公告)号：USD422162S
公开(公告)日：2000-04-04
申请号：US093206
申请日：1998-09-03
申请人： Bruce C. Rowe , Mark F. Bohlman
设计人： Bruce C. Rowe , Mark F. Bohlman

9. 发明授权

US5974135A Teleservices computer system, method, and manager application for integrated presentation of concurrent interactions with multiple terminal emulation sessions 失效
标题翻译： Teleservices计算机系统，方法和管理器应用程序，用于与多个终端仿真会话的并发交互的集成呈现
公开(公告)号：US5974135A
公开(公告)日：1999-10-26
申请号：US872882
申请日：1997-06-11
申请人： Reed B. Breneman , Bruce C. Rowe , James B. Burks , John P. Romeo
发明人： Reed B. Breneman , Bruce C. Rowe , James B. Burks , John P. Romeo
IPC分类号： G06Q10/02 , G06Q30/02 , H04M3/00
CPC分类号： G06Q10/02 , G06Q30/02
摘要： A teleservices system, workstation configuration, and teleservices manager application provide for integrated concurrent interactions with various host computer systems, an automatic call management system, and Internet/intranet servers. The teleservices system includes an automatic call distributor and call management system, a customer database system, various host systems providing terminal emulation based access, a hypermedia server with hypermedia data on multiple properties, host computer systems, or business locations. The teleservices workstation configuration includes a telephone server application that interfaces to the call management system, a patron server program that interfaces to the customer database system, and a configuration database that stores configuration for configuring each agent's workstation to access various ones of the host computer systems, and identifying various ones of the properties for which the agent provides services. The teleservices workstation manager application controls and interfaces with the telephone server program, the patron server program, and the configuration database. Among other functions, the teleservices workstation manager automatically retrieves customer data from the customer database in response to receiving a telephone number for an incoming telephone call, automatically configures itself to provide terminal emulation sessions for various ones of the host computer systems and properties that the agent is authorized to service, and dynamically selects and retrieves hypermedia data for various ones of such properties. The various data sources are presented through an integrated user interface, and the agent is able to efficiently transfer information between the various systems.
摘要翻译：远程服务系统，工作站配置和远程服务管理器应用程序提供与各种主机系统，自动呼叫管理系统和因特网/内联网服务器的集成并发交互。电话服务系统包括自动呼叫分配器和呼叫管理系统，客户数据库系统，提供基于终端仿真的接入的各种主机系统，具有多个属性的超媒体数据的超媒体服务器，主机计算机系统或业务位置。远程服务工作站配置包括与呼叫管理系统接口的电话服务器应用程序，与客户数据库系统接口的顾客服务器程序，以及配置数据库，其存储用于配置每个代理工作站以访问主机计算机系统中的各种的配置并且识别代理提供服务的各种属性。电话服务工作站管理器应用程序控制和接口电话服务器程序，顾客服务器程序和配置数据库。除了其他功能之外，远程服务工作站管理器响应于接收到电话呼叫的电话号码自动地从客户数据库中检索客户数据，自动配置自己以为主机计算机系统中的各种主机提供终端仿真会话，以及代理被授权服务，动态地选择和检索用于这些属性的各种的超媒体数据。通过集成的用户界面呈现各种数据源，代理能够在各种系统之间高效地传输信息。

10. 发明授权

US5809482A System for the tracking and management of transactions in a pit area of a gaming establishment 失效
标题翻译：用于追踪和管理游戏机场坑区交易的系统
公开(公告)号：US5809482A
公开(公告)日：1998-09-15
申请号：US299514
申请日：1994-09-01
申请人： John M. Strisower
发明人： John M. Strisower
IPC分类号： G06F19/00 , G07F17/32 , G06F17/60
CPC分类号： G07F17/3239 , G06Q40/12 , G07F17/32 , G07F17/3255
摘要： A system and method automatically tracks player gambling transactions in a casino. The system includes a casino database the stores betting summary records for each of a plurality players, where each betting summary record is associated with a player identification code, and includes the player's betting rating. One or more gaming tables have a plurality of player positions and a plurality of code readers. A code reader initiates a betting session in response to reading a player identification card encoded with a player identification code. A communications network couples the casino database and gaming table to an automatic tracking and management unit (ATMU). The ATMU has a display unit, and is coupled to the code readers at the gaming table to receive a player identification code for a player at the initiation of a betting session. The ATMU retrieves from the casino database the betting summary record of the player, and displays it to pit personnel at the gaming table on the display unit. The ATMU also collects real time data of the player's betting transactions, including the player's identification code, and an average bet by the player during the betting session. The ATMU updates the betting summary record with the collected real time data for the player, and provides the updated betting summary record to the casino database via the communications network.
摘要翻译：系统和方法自动跟踪赌场中的玩家赌博交易。该系统包括赌场数据库，存储多个玩家中的每一个玩家的投注摘要记录，其中每个投注简单记录与玩家识别码相关联，并且包括玩家的投注等级。一个或多个游戏桌具有多个玩家位置和多个码阅读器。响应于阅读用玩家识别码编码的玩家识别卡，代码阅读器启动投注会话。通信网络将娱乐场数据库和游戏桌面耦合到自动跟踪和管理单元（ATMU）。 ATMU具有显示单元，并且耦合到游戏桌上的代码阅读器，以在投注会话开始时接收玩家的玩家识别码。 ATMU从娱乐场数据库中取出玩家的投注摘要记录，并将其显示给显示单元上游戏桌上的人员。 ATMU还收集玩家的投注交易的实时数据，包括玩家的识别码，以及玩家在投注期间的平均投注。 ATMU使用所收集的玩家实时数据来更新投注摘要记录，并且通过通信网络向赌场数据库提供更新的投注摘要记录。

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