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1. 发明申请

US20030043976A1 System and method for associating interactive voice response unit data to a telephone call using automatic number identifiers 有权
标题翻译：使用自动号码标识符将交互式语音应答单元数据与电话呼叫相关联的系统和方法
公开(公告)号：US20030043976A1
公开(公告)日：2003-03-06
申请号：US09943587
申请日：2001-08-30
申请人： Davox Corporation
发明人： Chockalingam Arunachalam
IPC分类号： H04M011/00
CPC分类号： H04M3/523 , H04M3/42059 , H04M3/493 , H04Q3/0062
摘要： A system and method of providing interactive data exchange between a plurality of outside parties utilizing a plurality of telephone apparatus, a voice response unit, at least one operator terminal, and at least one database regardless of the configuration of the voice response unit to a voice path switch. The system includes a voice response unit interface, for receiving and storing data acquired by the voice response unit. The data includes an automatic number identifier for each call. When calls are to be transferred to an operator terminal, the call is inserted into a queue that is monitored by a data controller. The data controller identifies each call by its ANI and searches the voice response unit interface to retrieve data stored therein, which is associated with the call. The data is then provided to an operator terminal for an operator assigned to handle the call.
摘要翻译：一种使用多个电话设备，话音响应单元，至少一个操作终端和至少一个数据库的多个外部方之间提供交互式数据交换的系统和方法，而不管声音响应单元对语音的配置如何路径切换该系统包括语音响应单元接口，用于接收和存储由语音响应单元获取的数据。数据包括每个呼叫的自动号码标识符。当呼叫转移到运营商终端时，呼叫被插入到由数据控制器监视的队列中。数据控制器通过其ANI识别每个呼叫，并且搜索语音响应单元接口以检索与该呼叫相关联的其中存储的数据。然后将数据提供给操作员终端以分配用于处理呼叫的操作员。

2. 发明授权

US6026158A Computer telephone system 失效
公开(公告)号：US6026158A
公开(公告)日：2000-02-15
申请号：US56507
申请日：1998-04-07
申请人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
发明人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
IPC分类号： H04M1/247 , H04M1/2745 , H04M15/00
CPC分类号： H04M1/2473 , H04M1/27455 , H04M1/56 , H04M1/575 , H04M2250/60
摘要： A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface 116 is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.

3. 发明授权

US5604740A Multi-path bus digital signal processor 失效
标题翻译：多路径总线数字信号处理器
公开(公告)号：US5604740A
公开(公告)日：1997-02-18
申请号：US336264
申请日：1994-11-08
申请人： Michael Pinault , Malcom Strandberg
发明人： Michael Pinault , Malcom Strandberg
IPC分类号： H04M3/487 , H04M7/00 , H04Q11/04 , H04J3/02
CPC分类号： H04M3/487 , H04Q11/0407 , H04M7/006 , H04Q2213/13031 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13174 , H04Q2213/1322 , H04Q2213/13292 , H04Q2213/13299 , H04Q2213/13389 , H04Q2213/13396
摘要： A multi-path digital signal processor for use in a telephony system provides a first data path for interfacing to a local area network, a second data path for interfacing to an industry standard computer backplane bus, and at least one third data path for interfacing to at least one time division multiplexed digital signal path. The Digital Signal Processor may transmit and receive data by any or all of these means to allow efficient data transfer and processing by the Digital Signal Processor in a telephony system.
摘要翻译：用于电话系统的多路径数字信号处理器提供用于与局域网接口的第一数据路径，用于与工业标准计算机背板总线接口的第二数据路径，以及至少一个第三数据路径，至少一个时分复用数字信号路径。数字信号处理器可以通过这些装置中的任何或所有方式发送和接收数据，以允许电话系统中的数字信号处理器进行有效的数据传输和处理。

4. 发明授权

US5285400A Data processing system with user definable mathematical functions and a method for using same 失效
标题翻译：具有用户可定义数学函数的数据处理系统及其使用方法
公开(公告)号：US5285400A
公开(公告)日：1994-02-08
申请号：US798239
申请日：1991-11-26
申请人： Robert J. Stent , Pennie K. Locklear
发明人： Robert J. Stent , Pennie K. Locklear
IPC分类号： G06F17/10 , G06F17/24 , G06Q40/02 , G06F3/00
CPC分类号： G06Q40/02 , G06F17/10 , G06F17/246
摘要： A user definable mathematical function is implemented on a data processing system including a data terminal. The user definable mathematical function includes a user definable mathematical formula having at least one operand which is as yet unspecified or undetermined, but which will be retrieved from a source or location specified in the mathematical function. Execution of the user defined mathematical function is initiated by a data terminal selector device associated with the user definable mathematical function. Upon execution of the user defined mathematical function, a variable value is retrieved from the specified source and substituted for the unspecified operand in the user defined mathematical formula. The user defined mathematical formula is executed and a result of the execution provided. A method for providing and using such a user definable mathematical function is also provided.
摘要翻译：在包括数据终端的数据处理系统上实现用户可定义的数学函数。用户可定义的数学函数包括用户可定义的数学公式，其具有至少一个尚未指定或未确定的操作数，但将从数学函数中指定的源或位置检索。用户定义的数学函数的执行由与用户可定义的数学函数相关联的数据终端选择器设备启动。在执行用户定义的数学函数时，从指定的源中检索变量值，并替换用户定义的数学公式中的未指定的操作数。执行用户定义的数学公式，并提供执行结果。还提供了一种用于提供和使用这种用户可定义数学函数的方法。

5. 发明授权

US5949656A Electronic assembly interconnection system 失效
标题翻译：电子组装互联系统
公开(公告)号：US5949656A
公开(公告)日：1999-09-07
申请号：US252335
申请日：1994-06-01
申请人： Michael Pinault
发明人： Michael Pinault
IPC分类号： H05K1/14 , H05K7/14
CPC分类号： H05K7/1459 , H05K1/14
摘要： A apparatus and method of interconnecting printed circuit boards in an electronic system inside a card cage. The apparatus includes a companion printed circuit board that connects to the main printed circuit board through a first electrical connector, the companion card providing at least one electrical path to a second connector. This second connector connects to the back plane of the card cage, with the back plane providing at least one electrical connection from the second connector to another electrical connector which connects to another companion card connected to the back plane. This method of interconnection avoids requiring flexible cable interconnections, thereby providing a cleaner layout of the electronic system, allowing easy insertion and removal of the main printed circuit boards as well as the companion cards, and providing excellent noise shielding.
摘要翻译：在卡笼内的电子系统中互连印刷电路板的装置和方法。该装置包括通过第一电连接器连接到主印刷电路板的配套印刷电路板，该配对卡提供至少一个电路到第二连接器。该第二连接器连接到卡笼的背面，背面提供从第二连接器至连接到连接到背板的另一个配对卡的另一个电连接器的至少一个电连接。这种互连方法避免了需要灵活的电缆互连，从而提供电子系统的更清洁的布局，允许容易地插入和移除主要的印刷电路板以及伴随的卡，并提供优异的噪声屏蔽。

6. 发明授权

US5640577A Data processing system with automated at least partial forms completion 失效
标题翻译：数据处理系统具有自动化的至少部分表格完成
公开(公告)号：US5640577A
公开(公告)日：1997-06-17
申请号：US517803
申请日：1995-08-22
申请人： Andrew J. Scharmer
发明人： Andrew J. Scharmer
IPC分类号： G06F17/24 , G06F17/30
CPC分类号： G06F17/243
摘要： A data processing system including automated forms generation uses data displayed at a predetermined position on a data terminal display screen and a data processing function selector, to automatically retrieve a pre-established form stored in a data processing system. In one embodiment, the form includes a number of uncompleted fields. The data processing system retrieves at least one datum from at least one data field displayed on the screen, and automatically inserts the data in a predetermined uncompleted field of the form. The partially or fully completed form is then stored for later retrieval, updating and printing by the data processing system.
摘要翻译：包括自动表单生成的数据处理系统使用在数据终端显示屏幕上的预定位置显示的数据和数据处理功能选择器来自动检索存储在数据处理系统中的预先建立的表单。在一个实施例中，该形式包括多个未完成的字段。数据处理系统从屏幕上显示的至少一个数据字段检索至少一个数据，并自动将数据插入到表单的预定未完成字段中。然后将部分或完全填写的表单存储以供数据处理系统稍后检索，更新和打印。

7. 发明授权

US5594790A Method for selecting and controlling the automatic dialing of a call record campaign 失效
标题翻译：用于选择和控制呼叫记录活动的自动拨号的方法
公开(公告)号：US5594790A
公开(公告)日：1997-01-14
申请号：US252339
申请日：1994-06-01
申请人： Anthony Curreri , B. Scott Smith , G. Mark Jennings
发明人： Anthony Curreri , B. Scott Smith , G. Mark Jennings
IPC分类号： H04M3/36 , H04M3/51 , H04M3/00
CPC分类号： H04M3/36 , H04M3/5158
摘要： A method for controlling the flow of a first call record campaign to a second call record campaign, by a telephony system. Wherein after determining that a first call record campaign is not being driven to its maximum capacity and there are no more call records to dial, the system assigns a second campaign attribute to agents having a first campaign attribute. In response, the system initiates processing of the second call record campaign by processing a call record from the second call record campaign. The system detects the completion of additional call records from the first call record campaign and initiates processing of a corresponding number of call records from the second call record campaign, thereby seamlessly transitioning from the ending of the first call record campaign to the beginning of the second call record campaign. The method further includes the steps of establishing and modifying the call record campaigns with call record selection criteria, by sequentially scanning a common database with call record selection criteria, identifying and copying a number of call records meeting the call record selection criteria, and inserting the identified call records into call record groups. The call record groups are joined together forming a call record campaign which is subsequently provided to the telephony system for dialing a telephone number included in each call record.
摘要翻译：一种用于通过电话系统控制第一呼叫记录活动到第二呼叫记录活动的流量的方法。在确定第一个通话记录活动未被驱动到其最大容量并且没有更多的呼叫记录拨号之后，系统将第二个活动属性分配给具有第一个活动属性的代理。作为响应，系统通过处理来自第二呼叫记录活动的呼叫记录来启动对第二呼叫记录活动的处理。该系统检测来自第一呼叫记录活动的附加呼叫记录的完成，并且启动来自第二呼叫记录活动的对应数量的呼叫记录的处理，从而从第一呼叫记录活动的结束到第二呼叫记录活动的开始无缝地转换通话记录活动。该方法还包括以下步骤：通过用呼叫记录选择标准顺序地扫描公共数据库来建立和修改呼叫记录选择标准的呼叫记录活动，识别和复制满足呼叫记录选择标准的多个呼叫记录，将呼叫记录识别到呼叫记录组中。呼叫记录组被连接在一起形成呼叫记录活动，随后将其提供给电话系统以拨打包括在每个呼叫记录中的电话号码。

8. 发明授权

US5577112A Telephony system with supervisory management center and parameter testing with alerts 失效
标题翻译：电话系统具有监控管理中心和参数测试与警报
公开(公告)号：US5577112A
公开(公告)日：1996-11-19
申请号：US370990
申请日：1995-01-10
申请人： John E. Cambray , Andrew J. Scharmer
发明人： John E. Cambray , Andrew J. Scharmer
IPC分类号： H04M3/51 , H04M1/26 , H04M3/22 , H04M3/46
CPC分类号： H04M3/51 , H04M3/5158 , H04M3/5175 , H04Q2213/13072 , H04Q2213/13103 , H04Q2213/13175 , H04Q2213/13349 , Y10S379/904
摘要： A smart telecommunications supervisor management workstation with monitoring system provides real-time operation statistics and graphical representation of system operation in real time. A standardized graphic user interface and a mouse-driven point and click user friendly interface minimize keyboard entry. A management workstation also generates reports using off-the-shelf spreadsheet packages incorporates data management functions via a highly refined user interface. The management workstation comprises an integrated system for generating alerts based on user-defined criteria for database information. Color-coded or shaded monochrome displays provide ease of viewing. Extensive use of icons allows quick identification and selection of management control functions.
摘要翻译：具有监控系统的智能电信监控管理工作站实时提供实时操作统计和系统运行的图形化表示。标准化的图形用户界面和鼠标驱动点和点击用户友好界面最小化键盘输入。管理工作站还可以使用现成的电子表格包，通过高度精细的用户界面集成数据管理功能来生成报告。管理工作站包括用于基于用户定义的数据库信息标准来生成警报的集成系统。彩色编码或阴影单色显示屏可以方便查看。广泛使用图标可以快速识别和选择管理控制功能。

9. 发明授权

US6100873A Computer telephone system and method for associating data types with a color making the data type easily recognizable 失效
标题翻译：用于将数据类型与使得数据类型容易识别的颜色相关联的计算机电话系统和方法
公开(公告)号：US6100873A
公开(公告)日：2000-08-08
申请号：US56717
申请日：1998-04-07
申请人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
发明人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
IPC分类号： H04M1/247 , H04M1/2745 , G09G5/02 , G09G5/04
CPC分类号： H04M1/2473 , H04M1/27455 , H04M1/56 , H04M1/575 , H04M2250/60
摘要： A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface 116 is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.
摘要翻译：提供电信系统（10），其提供通过客户端计算机系统（14）访问的电话功能。服务器计算机系统（16）提供电话服务，数据库服务和对电子邮件，语音邮件，视频会议和传真系统的访问。向用户呈现图形用户界面116，以允许用户执行大量功能并访问与呼叫方和被叫方相关联的信息的数据库。

10. 发明授权

US5925101A Computer telephone system 失效
公开(公告)号：US5925101A
公开(公告)日：1999-07-20
申请号：US56569
申请日：1998-04-07
申请人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
发明人： Jeanne A. Bayless , William B. Black , Gary L. Brannick , Gene W. Lee , Lora M. Lloyd , Larry P. Mason , Amy L. Mathis , James E. Steenbergen , Mark R. Stoldt , Garrett C. Young , Gary C. Young , James E. Fissel , Robert W. Withers
IPC分类号： H04M1/247 , H04M1/2745 , G06F17/00
CPC分类号： H04M1/2473 , H04M1/27455 , H04M1/56 , H04M1/575 , H04M2250/60
摘要： A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface 116 is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.

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