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71. 发明授权

US08515027B2 Method and system for recalling voicemail messages 有权
标题翻译：召回语音邮件消息的方法和系统
公开(公告)号：US08515027B2
公开(公告)日：2013-08-20
申请号：US11448277
申请日：2006-06-07
申请人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Shmuel Shaffer , Mukul Jain , Sanjeev Kumar , Labhesh Patel
IPC分类号： H04M1/64 , H04B1/26
CPC分类号： H04M3/53366 , H04M3/385 , H04M2201/39 , H04M2201/41 , H04M2203/4554
摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
摘要翻译：公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。该设备可以被配置为支持例如电话用户界面（TUI）。

72. 发明授权

US08494548B2 Supporting communication among endpoints in a geographical area 有权
标题翻译：支持地理区域端点之间的通信
公开(公告)号：US08494548B2
公开(公告)日：2013-07-23
申请号：US11942748
申请日：2007-11-20
申请人： Shmuel Shaffer , Ramanathan T. Jagadeesan , Bich T. Nguyen , Gregory D. Pelton , Labhesh Patel
发明人： Shmuel Shaffer , Ramanathan T. Jagadeesan , Bich T. Nguyen , Gregory D. Pelton , Labhesh Patel
IPC分类号： H04W24/00
CPC分类号： H04L67/306 , H04L12/1818 , H04L12/185 , H04L51/04 , H04L67/14 , H04L67/18 , H04W4/02
摘要： In one embodiment, a method includes receiving a request message from a requesting endpoint, where the request message requests a communication session corresponding to an area. An area-based group comprising one or more endpoints associated with the area is identified. The area-based group allows the endpoints to communicate with each other in the communication session. The requesting endpoint is added to the area-based group to allow the requesting endpoint to communicate with the one or more endpoints in the communication session.
摘要翻译：在一个实施例中，一种方法包括从请求端点接收请求消息，其中请求消息请求对应于一个区域的通信会话。识别包括与该区域相关联的一个或多个端点的基于区域的组。基于区域的组允许端点在通信会话中彼此通信。请求端点被添加到基于区域的组以允许请求端点与通信会话中的一个或多个端点进行通信。

73. 发明授权

US08489134B2 System and method for providing presence based trunking in a network environment 有权
标题翻译：用于在网络环境中提供基于状态的中继的系统和方法
公开(公告)号：US08489134B2
公开(公告)日：2013-07-16
申请号：US12202450
申请日：2008-09-02
申请人： Zeeshan Khan , Keith Edmund O'Brien , Shmuel Shaffer
发明人： Zeeshan Khan , Keith Edmund O'Brien , Shmuel Shaffer
IPC分类号： H04B7/185 , H04B7/00 , H04W4/00 , H04L12/66 , H04L27/28 , H04L27/00 , H04L29/06 , H04K1/10 , H04M3/42 , G06F15/173 , H04N7/20
CPC分类号： H04L12/1836
摘要： A method is provided in one example implementation and the method includes interacting, via a first communication resource manager located in a first domain, with a second communication resource manager located in a second domain. The method further includes determining whether to establish a link for multicasting between users in the first domain and users in the second domain, and the link between the domains is established based on presence data of at least one user in the first domain and at least one user in the second domain.
摘要翻译：在一个示例实现中提供了一种方法，并且该方法包括经由位于第一域中的第一通信资源管理器与位于第二域中的第二通信资源管理器进行交互。该方法还包括确定是否建立用于第一域中的用户和第二域中的用户之间的多播的链接，并且基于第一域中的至少一个用户的存在数据建立域之间的链接，并且至少一个用户在第二个域。

74. 发明授权

US08488775B2 Method and system for recording automatic call distributor calls 有权
标题翻译：记录自动呼叫分配器呼叫的方法和系统
公开(公告)号：US08488775B2
公开(公告)日：2013-07-16
申请号：US12962153
申请日：2010-12-07
申请人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
发明人： Shmuel Shaffer , Labhesh Patel , Robert T. Bell , Shantanu Sarkar
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/382 , H04M3/42221
摘要： A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.
摘要翻译：用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将呼叫分发给多个代理的第一代理进行处理。该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。该方法还包括将呼叫签名嵌入到记录文件中。

75. 发明授权

US08406998B2 Traffic predictive directions 有权
标题翻译：流量预测方向
公开(公告)号：US08406998B2
公开(公告)日：2013-03-26
申请号：US12030026
申请日：2008-02-12
申请人： Shmuel Shaffer , Ramanathan T. Jagadeesan , Bich Tu Nguyen , Gregory D. Pelton , Labhesh Patel
发明人： Shmuel Shaffer , Ramanathan T. Jagadeesan , Bich Tu Nguyen , Gregory D. Pelton , Labhesh Patel
IPC分类号： G01C21/34
CPC分类号： G01C21/3492 , G01C21/3415 , G08G1/096811
摘要： A method includes receiving a request to determine a route between a starting location and a destination location. The method also includes determining a first route between the starting location and the destination location using predictive traffic data for at least one location between the starting location and the destination location. The method further includes providing the first route.
摘要翻译：一种方法包括接收确定起始位置和目的地位置之间的路线的请求。该方法还包括使用用于起始位置和目的地位置之间的至少一个位置的预测业务数据来确定起始位置和目的地位置之间的第一路线。该方法还包括提供第一路线。

76. 发明申请

US20120277921A1 CROSS-PROFILE COORDINATION OF ENERGY CONSUMPTION POLICIES 有权
标题翻译：能源消费政策的跨界面协调
公开(公告)号：US20120277921A1
公开(公告)日：2012-11-01
申请号：US13098086
申请日：2011-04-29
申请人： Shmuel Shaffer , David I. Leimbrock , Richard G. Geiger
发明人： Shmuel Shaffer , David I. Leimbrock , Richard G. Geiger
IPC分类号： G06F1/28
CPC分类号： H02J3/14 , G06Q10/06 , G06Q50/06 , Y02B70/3225 , Y04S20/222
摘要： In one embodiment, a policy coordination device receives soft policies from a plurality of localized energy consumption control devices, and examines the received soft policies to determine corresponding energy consumption. From this, the policy coordination device creates a global policy to reduce overall peak energy consumption between the received soft policies. As such, the policy coordination device transmits corresponding policy control commands to one or more of the plurality of localized energy consumption control devices based on the global policy. In another embodiment, a particular localized energy consumption control device discloses its soft policies and in response, receives a policy control command from the policy coordination device to control operation of one or more energy consuming devices (within soft limits of the soft policies) based on the global policy.
摘要翻译：在一个实施例中，策略协调设备从多个本地化的能量消耗控制设备接收软策略，并检查所接收的软策略以确定相应的能量消耗。由此，政策协调机制制定了一项全球政策，以减少收到的软政策之间的总体能耗。因此，策略协调装置基于全局策略向多个本地化能量消耗控制装置中的一个或多个发送相应的策略控制命令。在另一个实施例中，特定的本地化能量消耗控制装置公开了其软策略，并作为响应，从策略协调装置接收策略控制命令，以控制一个或多个能量消耗装置（在软策略的软限制内）的操作，基于全球政策。

77. 发明授权

US08300638B2 Multimodal multilevel precedence and preemption 有权
标题翻译：多模式多级优先和抢占
公开(公告)号：US08300638B2
公开(公告)日：2012-10-30
申请号：US11688381
申请日：2007-03-20
申请人： Amit Barave , Shmuel Shaffer
发明人： Amit Barave , Shmuel Shaffer
IPC分类号： H04L12/28
CPC分类号： H04L41/0893 , H04L51/14
摘要： A device comprising a network resource controller to preempt at least one multiple-user session over a primary modality of communication according to a precedence-level associated with users of the multiple-user session and to switch the multiple-user session to an alternate modality of communication without disconnection of the multiple-user session.
摘要翻译：一种设备，包括：网络资源控制器，用于根据与所述多用户会话的用户相关联的优先级，通过主要的通信模式抢占至少一个多用户会话，并将所述多用户会话切换到所述多用户会话的替代模式通信而不断开多用户会话。

78. 发明授权

US08299889B2 Home entertainment system providing presence and mobility via remote control authentication 有权
标题翻译：家庭娱乐系统通过远程控制认证提供存在和移动性
公开(公告)号：US08299889B2
公开(公告)日：2012-10-30
申请号：US11999967
申请日：2007-12-07
申请人： Sanjeev Kumar , Labhesh Patel , Shmuel Shaffer , Mukul Jain , Arturo A. Rodriguez
发明人： Sanjeev Kumar , Labhesh Patel , Shmuel Shaffer , Mukul Jain , Arturo A. Rodriguez
IPC分类号： G06F13/00
CPC分类号： G08C17/02 , G06K9/00885 , G08C2201/21 , G08C2201/30 , G08C2201/61 , H04N7/163 , H04N21/4223 , H04N21/43615 , H04N21/4415 , H04N21/4532 , H04N21/485
摘要： An apparatus in one embodiment is operable to receive, from a remote control device associated with a video display device, biometric input of a user. Responsive to a match of the biometric input with stored biometric data of the user, the user is authenticated. The remote control device and/or the video display device are then configured based on user settings associated with the stored biometric data of the user. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：一个实施例中的装置可操作以从与视频显示装置相关联的遥控装置接收用户的生物测定输入。响应于生物识别输入与用户的存储的生物特征数据的匹配，用户被认证。然后，基于与存储的用户的生物统计数据相关联的用户设置来配置遥控设备和/或视频显示设备。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

79. 发明授权

US08270593B2 Call routing using voice signature and hearing characteristics 有权
标题翻译：使用语音签名和听力特征的呼叫路由
公开(公告)号：US08270593B2
公开(公告)日：2012-09-18
申请号：US11865307
申请日：2007-10-01
申请人： Labhesh Patel , Mukul Jain , Shmuel Shaffer , Sanjeev Kumar
发明人： Labhesh Patel , Mukul Jain , Shmuel Shaffer , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： G10L17/26 , G10L21/0208 , G10L2021/065
摘要： In an example embodiment, a system that appropriately routes calls to an agent at a contact center based on the agent's voice and/or hearing characteristics. The agent is selected by matching speech and hearing characteristics of a caller with the speech and hearing characteristics of an agent. In order to find the best match for the caller, the contact center determines if the caller is hearing impaired, and if so determines a suitable frequency range for the caller. If a match cannot be found, the agent's and/or caller's voice may be shifted in real time and adjusted to a frequency range that is best suited for the caller.
摘要翻译：在示例实施例中，基于代理的语音和/或听觉特征，适当地将呼叫路由到联络中心的代理的系统。通过将呼叫者的语音和听觉特征与代理的语音和听觉特征相匹配来选择代理。为了找到呼叫者的最佳匹配，联络中心确定呼叫者是否听力受损，如果确定呼叫者的合适频率范围。如果找不到匹配，代理和/或呼叫者的语音可能被实时移动并调整到最适合呼叫者的频率范围。

80. 发明申请

US20120213219A1 IN-VOICEMAIL-SESSION CALL TRANSFERS 有权
公开(公告)号：US20120213219A1
公开(公告)日：2012-08-23
申请号：US13032346
申请日：2011-02-22
申请人： Shmuel Shaffer , Amit Barave
发明人： Shmuel Shaffer , Amit Barave
IPC分类号： H04L12/66 , H04M1/64 , H04M11/00
CPC分类号： H04M3/53341 , H04M2203/6081
摘要： In one embodiment, a voicemail system stores a voicemail message left by a first caller for a second caller. The voicemail system facilitates the transfer of a call out of a playback of the voicemail to the first caller and generates a credential that is coupled with the call. If the first caller is not available for the call, the second caller is transferred to the voicemail mailbox of the first caller where second caller records a second voicemail, which is placed in the mailbox of the first caller. The call may be transferred back to the mailbox of the first caller in response to a transfer code entered by the second caller. The voicemail system verifies the second caller based on the credential and returns the second caller to the appropriate location in the queue of voicemails.
摘要翻译：在一个实施例中，语音邮件系统存储由第一呼叫者留给第二呼叫者的语音邮件消息。语音邮件系统便于将呼叫从语音邮件的回放传送到第一呼叫者，并且生成与该呼叫相结合的证书。如果第一呼叫者不可用于呼叫，则第二呼叫者被转移到第一呼叫者的语音邮箱，其中第二呼叫者记录第二语音邮件，该第二语音信箱放在第一呼叫者的邮箱中。响应于由第二呼叫者输入的传送码，呼叫可以被转移回第一呼叫者的邮箱。语音邮件系统基于证书验证第二呼叫者，并将第二呼叫者返回到语音邮件队列中的适当位置。

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