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    • 71. 发明授权
    • Generating an optimized analytical business transformation
    • 生成优化的分析业务转型
    • US08275644B2
    • 2012-09-25
    • US12103757
    • 2008-04-16
    • Moises CasesBhyrav M. Mutnury
    • Moises CasesBhyrav M. Mutnury
    • G06F17/30
    • G09B19/18G06Q10/06G06Q10/0633
    • Techniques for optimizing a Business Process Model (BPM) having at least one work process are presented. At a simulation client, a determination is made whether a simulated business outcome associated with a test BPM satisfies a business value deficiency associated with a current BPM. In response to a determination that the simulated business outcome does not satisfy the business value deficiency, the test BPM is optimized. Once the simulation client determines that the simulated business outcome satisfies the business value deficiency, the test BPM is implemented as an actual BPM. Moreover, an actual business outcome associated with the actual BPM is generated. A determination is made whether the actual business outcome satisfies the simulated business outcome. In response to a determination that the actual business outcome does not satisfy the simulated business outcome, the actual BPM is optimized.
    • 提出了具有至少一个工作流程的优化业务流程模型(BPM)的技术。 在模拟客户端,确定与测试BPM相关联的模拟业务结果是否满足与当前BPM相关联的业务价值缺陷。 针对模拟业务成果不能满足业务价值不足的判断,对BPM进行了优化。 一旦模拟客户端确定模拟业务结果满足业务价值不足,则将测试BPM实现为实际BPM。 此外,生成与实际BPM相关联的实际业务成果。 确定实际业务成果是否满足模拟业务成果。 针对实际业务成果不符合模拟业务成果的判断,实际BPM得到优化。
    • 73. 发明授权
    • Printed circuit board with reduced signal distortion
    • 印刷电路板,信号失真减少
    • US08201133B2
    • 2012-06-12
    • US12140730
    • 2008-06-17
    • Moises CasesTae H. KimBhyrav M. Mutnury
    • Moises CasesTae H. KimBhyrav M. Mutnury
    • G06F17/50
    • H05K1/0224H05K1/0225H05K1/0237H05K1/0253H05K3/0005H05K2201/09681Y10T29/49124
    • A printed circuit board with reduced signal distortion, including one or more layers of non-conductive substrate upon which are disposed conductive pathways that conduct signals, the signals characterized by distortion at least partly caused by orientation of the conductive pathways on the layers of the printed circuit board, and a periodically patterned reference plane; each conductive pathway that conducts signals oriented orthogonally or diagonally at forty-five degrees with respect to other conductive pathways that conduct signals on the printed circuit board; the periodically patterned reference plane comprising a conductor having discontinuities arranged in a periodically recurring pattern, the pattern of the discontinuities oriented on a surface of a layer of the printed circuit board at an optimum angle, with respect to the conductive pathways that conduct signals on the printed circuit board, that reduces distortion of the signals.
    • 具有降低的信号失真的印刷电路板,包括一层或多层不导电基底,在其上设置传导信号的导电路径,其特征在于至少部分地由印刷的层上的导电路径的取向引起的变形 电路板和周期性图案化参考平面; 每个导电通路相对于在印刷电路板上传导信号的其它导电通路传导正交或对角地定向四十五度的信号; 所述周期性图案化参考平面包括具有以周期性重复图案布置的不连续性的导体,所述不连续性的图案相对于在所述印刷电路板上传导信号的导电路径以最佳角度定向在所述印刷电路板的层的表面上 印刷电路板,可以减少信号的失真。
    • 74. 发明授权
    • Workflow management in a global support organization
    • 全球支持机构的工作流管理
    • US08140441B2
    • 2012-03-20
    • US12254092
    • 2008-10-20
    • Moises CasesOliver R. FasterlingBhyrav M. Mutnury
    • Moises CasesOliver R. FasterlingBhyrav M. Mutnury
    • G06Q10/00
    • G06Q10/10G06Q10/06G06Q10/0633G06Q30/016
    • Customer support involves multiple levels of support, where customer support personnel at higher levels have more experience and a higher cost associated with their services. A random assignment of support personnel to a problem, at lower levels, can lead to multiple call transfers, a customer being put “on hold”, ineffective resource utilization, and high service costs being billed to customers. Functionality can be implemented to assign a support person to resolve the customer's problem based on a multi-dimensional dynamic social network database of resources (e.g., personnel experience, success rate, skill set, social network, etc.) which allows for efficient assignment of support personnel to a problem. Routing a customer call to the most appropriate support person at a given level before determining support personnel at higher levels can ensure optimization in terms of return on investment and resource utilization. Optimally selecting and assigning support personnel can also ensure customer satisfaction.
    • 客户支持涉及多层次的支持,上级的客户支持人员具有更多的经验和更高的与其服务相关的成本。 支持人员在较低层面随机分配问题可导致多次呼叫转移,客户被“搁置”,资源利用率低下,并向客户收取高昂的服务费用。 基于多维动态社会网络资源数据库(如人事经验,成功率,技能,社交网络等),可以实施功能来分配支持人员来解决客户的问题,从而有效地分配 支持人员出现问题。 在确定较高级别的支持人员之前,将客户呼叫路由到最适合的支持人员,以确保优化投资回报和资源利用率。 最优选择和分配支持人员也可以确保客户满意。
    • 80. 发明授权
    • Off-die termination module with a spring loaded pin in a DIMM socket
    • 脱模终端模块,弹簧加载销插入DIMM插槽
    • US07868652B1
    • 2011-01-11
    • US12632864
    • 2009-12-08
    • Moises CasesBhyrav M. MutnuryNam H. Pham
    • Moises CasesBhyrav M. MutnuryNam H. Pham
    • H03K17/16
    • G06F13/4086
    • Off-die termination module for terminating memory module signal lines in a computer memory subsystem, the computer memory subsystem including a memory controller and a DIMM socket, the memory controller coupled to the DIMM socket via a memory module signal line, the off-die termination module including: an off-die termination component configured to terminate the memory module signal line upon activation; and a spring loaded notch pin implemented as part of the DIMM socket, the spring loaded notch pin configured to toggle activation of the off-die termination component in dependence upon presence of a DIMM in the DIMM socket including activating the off-die termination component upon removal of a DIMM from the DIMM socket and deactivating the off-die termination component upon installation of a DIMM in the DIMM socket.
    • 用于终止计算机存储器子系统中的存储器模块信号线的裸片终端模块,所述计算机存储器子系统包括存储器控制器和DIMM插槽,所述存储器控制器经由存储器模块信号线耦合到所述DIMM插槽,所述离线端子 模块包括:非激活终端组件,被配置为在激活时终止所述存储器模块信号线; 以及作为所述DIMM插座的一部分实现的弹簧加载的凹口销,所述弹簧加载的凹口销被配置为根据DIMM插槽中存在的DIMM来切换所述离模端接部件的启动,包括在所述DIMM插座上激活所述离模终端组件 从DIMM插槽中取出DIMM,并在DIMM插槽中安装DIMM时停用裸片端接组件。