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51. 发明授权

US09876912B2 Parallel forking with AoR chaining 有权
公开(公告)号：US09876912B2
公开(公告)日：2018-01-23
申请号：US13894129
申请日：2013-05-14
申请人： Gordon R. Brunson
发明人： Gordon R. Brunson
IPC分类号： H04M3/54 , H04L29/06
CPC分类号： H04M3/543 , H04L65/1006 , H04L65/1096
摘要： The concept of chained parallel forking is introduced. Addresses of record are included in a contactee's contact resolution preferences to enable an incoming INVITE message to be routed to one or more users as well as other devices, per the contactee's contact resolution preferences. A communication system configured to execute the chained parallel forking contact resolution process is also described.

52. 发明授权

US08855292B1 Agent-enabled queue bypass to agent 有权
标题翻译：启用代理的队列绕过代理
公开(公告)号：US08855292B1
公开(公告)日：2014-10-07
申请号：US11518096
申请日：2006-09-08
申请人： Gordon R. Brunson
发明人： Gordon R. Brunson
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/523 , H04M2203/408
摘要： A contact center is provided that has (a) a database 114 operable to contain customer records; (b) a plurality of agent communication devices 134-1 to -N corresponding to a plurality of agents; (c) a switching fabric 110, 130 to connect incoming contacts with agent communication devices; (d) a plurality of contact queues 208a-n to enqueue contacts awaiting servicing by an agent; and (e) a queue bypass module that receives, from a first agent of a contact center, a queue bypass request for a specified first customer and updates a set of data structures associated with the specified first customer to indicate that the first customer is entitled to bypass queue positions when the first customer again contacts the contact center.
摘要翻译：提供了一个联络中心，其具有（a）数据库114，其可操作以包含客户记录; （b）对应于多个代理的多个代理通信设备134-1至N; （c）交换结构110,130，用于将进入的联系人与代理通信设备连接起来; （d）多个接触队列208a-n，以使得等待代理服务的接触入队; 以及（e）队列旁路模块，其从联络中心的第一代理接收针对指定的第一客户的队列旁路请求，并更新与指定的第一客户相关联的一组数据结构，以指示第一客户被授权当第一个客户再次联系联络中心时绕过队列位置。

53. 发明授权

US08787917B1 Selection of wireless network travel paths 有权
标题翻译：选择无线网络旅行路径
公开(公告)号：US08787917B1
公开(公告)日：2014-07-22
申请号：US11257909
申请日：2005-10-24
申请人： Karen Barrett , Gordon R. Brunson , Siobhan Buckley , Ciaran Gannon , Muneyb Minhazuddin
发明人： Karen Barrett , Gordon R. Brunson , Siobhan Buckley , Ciaran Gannon , Muneyb Minhazuddin
IPC分类号： H04W40/00 , H04W74/00 , H04M11/00
CPC分类号： H04W40/12 , G01C21/3461 , H04W4/029 , H04W28/26
摘要： Mobile telephone user route mapping services and coverage area warning services and systems for providing such services are provided. Origination location and destination location information is entered, and a route between the locations along which wireless telephone system coverage is available is returned. If the returned route is less preferable than another possible route along which there are areas of poor coverage or no coverage, the provider of the wireless telephone system is informed, and this information can be used to identify areas in which improved coverage would most benefit mobile telephone users. A warning may also be provided to inform the parties to a call that a participant using a mobile telephone is about to enter an area of poor coverage or of no coverage. The described services may be offered in return for a fee paid to the service provider.
摘要翻译：提供了移动电话用户路由映射服务和覆盖区域警告服务以及用于提供此类服务的系统。输入起始位置和目的地位置信息，并返回无线电话系统覆盖范围可用的位置之间的路线。如果所返回的路线不如另一可能的路线那样有覆盖差或不覆盖的区域，那么通知无线电话系统的提供者，并且该信息可用于识别改进的覆盖范围最有利于移动的区域电话用户。还可以提供警告以通知各方呼叫，使用移动电话的参与者即将进入覆盖不良或无覆盖的区域。可以提供描述的服务以作为支付给服务提供商的费用。

54. 发明申请

US20130301822A1 PARALLEL FORKING WITH AOR CHAINING 有权
标题翻译：和平联合的平行
公开(公告)号：US20130301822A1
公开(公告)日：2013-11-14
申请号：US13894129
申请日：2013-05-14
申请人： Gordon R. Brunson
发明人： Gordon R. Brunson
IPC分类号： H04M3/54
CPC分类号： H04M3/543 , H04L65/1006 , H04L65/1096
摘要： The concept of chained parallel forking is introduced. Addresses of record are included in a contactee's contact resolution preferences to enable an incoming INVITE message to be routed to one or more users as well as other devices, per the contactee's contact resolution preferences. A communication system configured to execute the chained parallel forking contact resolution process is also described.
摘要翻译：引入了链式平行分叉的概念。记录地址被包括在联系人的联系人分辨率偏好中，以使接收到的INVITE消息能够被路由到一个或多个用户以及其他设备。还描述了被配置为执行链接的并行分叉接触解决过程的通信系统。

55. 发明授权

US08098799B2 Messaging advise in presence-aware networks 有权
标题翻译：在存在感知网络中的消息传递建议
公开(公告)号：US08098799B2
公开(公告)日：2012-01-17
申请号：US12243009
申请日：2008-10-01
申请人： Gordon R. Brunson , Andrew Charles Zmolek
发明人： Gordon R. Brunson , Andrew Charles Zmolek
IPC分类号： H04M11/00
CPC分类号： H04L65/4015 , H04L29/06027 , H04L51/00 , H04L51/04 , H04L51/24 , H04L65/1069 , H04L65/1083 , H04L65/602 , H04L67/18 , H04M3/42 , H04M3/42059 , H04M3/42365 , H04M3/42374 , H04M3/53333 , H04M3/537 , H04M7/006 , H04M2201/50 , H04M2203/652
摘要： A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.
摘要翻译：一种存在感知通信系统，包括被配置为执行以下操作中的至少一个的消息传送系统：（a）在订户的通信设备和消息收发系统之间的消息传递会话期间向用户的通信设备提供关于传入联系人的信息; （b）当接收到用户的通信设备可用的通知时，向用户的通信设备提供包含关于一个或多个消息的信息的文本消息; （c）向订户的通信设备提供与由消息系统接收的不同第一方的语音消息相关的文本消息; （d）响应于订户的通信设备请求与输入的电话号码和地址中的至少一个的连接，向用户的通信设备提供关于来自与至少一个的相关联的第二方的至少一个合格消息的通知输入的电话号码和地址; （e）当订户和不同的第三方之间的联系正在进行时，向用户的通信设备提供相对于来自第三方的至少一个合格消息的信息; （f）将消息系统和联系方的通信设备之间的音频消息会话转换为基于图形用户界面的音频会话; 和（g）将音频消息会话转换成具有视频信道或音频和视频信道两者的会话。

56. 发明授权

US07746997B2 Interactive telephony trainer and exerciser 有权
标题翻译：互动电话教练和练习器
公开(公告)号：US07746997B2
公开(公告)日：2010-06-29
申请号：US11245543
申请日：2005-10-07
申请人： Gordon R. Brunson
发明人： Gordon R. Brunson
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： G09B5/06 , G09B7/02
摘要： A telephony trainer and exerciser allows a user of the telephony system to practice and train using the telephony system and its various features. The telephony trainer and exerciser system provides at least one automated responder, and more preferably, a plurality of automated responders that can be called by the user, thereby allowing the user to practice different operating features of the telephony system. Using a recognizer agent, the automated responders are able to distinguish between commands given by the user and similar statements given by another automated responder. The trainer and exerciser system optionally includes a correlator agent to provide an audio and/or written transcript of the practice session. A coaching feature is also optionally provided to assist a user in operating the trainer and exerciser and/or the telephony system.
摘要翻译：电话教练和训练者允许电话系统的用户使用电话系统及其各种特征来练习和训练。电话教练和训练系统提供至少一个自动应答器，更优选地，可由用户呼叫的多个自动应答器，从而允许用户练习电话系统的不同操作特征。使用识别器代理，自动应答器能够区分用户给出的命令和由另一个自动应答器给出的类似语句。训练者和练习者系统可选地包括相关器代理，以提供练习会话的音频和/或书面抄本。还可选地提供辅导功能以帮助用户操作训练者和训练者和/或电话系统。

57. 发明申请

US20090034700A1 MESSAGING ADVISE IN PRESENCE-AWARE NETWORKS 有权
公开(公告)号：US20090034700A1
公开(公告)日：2009-02-05
申请号：US12242538
申请日：2008-09-30
申请人： Gordon R. Brunson , Andrew Charles Zmolek
发明人： Gordon R. Brunson , Andrew Charles Zmolek
IPC分类号： H04M11/00
CPC分类号： H04L65/4015 , H04L29/06027 , H04L51/00 , H04L51/04 , H04L51/24 , H04L65/1069 , H04L65/1083 , H04L65/602 , H04L67/18 , H04M3/42 , H04M3/42059 , H04M3/42365 , H04M3/42374 , H04M3/53333 , H04M3/537 , H04M7/006 , H04M2201/50 , H04M2203/652
摘要： A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.

58. 发明授权

US07474741B2 Messaging advise in presence-aware networks 有权
标题翻译：在存在感知网络中的消息传递建议
公开(公告)号：US07474741B2
公开(公告)日：2009-01-06
申请号：US10348309
申请日：2003-01-20
申请人： Gordon R. Brunson , Andrew Charles Zmolek
发明人： Gordon R. Brunson , Andrew Charles Zmolek
IPC分类号： H04M1/64
CPC分类号： H04L65/4015 , H04L29/06027 , H04L51/00 , H04L51/04 , H04L51/24 , H04L65/1069 , H04L65/1083 , H04L65/602 , H04L67/18 , H04M3/42 , H04M3/42059 , H04M3/42365 , H04M3/42374 , H04M3/53333 , H04M3/537 , H04M7/006 , H04M2201/50 , H04M2203/652
摘要： A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted telephone number and address; (e) while a contact between the subscriber and a different third party is in progress, provide the subscriber's communication device with information respecting the at least one eligible message from the third party; (f) transform an audio messaging session between the messaging system and the communication device of a contacting party into a graphical user interface-based audio session; and (g) transform the audio messaging session into a session having a video channel or both audio and video channels.
摘要翻译：一种存在感知通信系统，包括被配置为执行以下操作中的至少一个的消息传送系统：（a）在订户的通信设备和消息收发系统之间的消息传递会话期间向用户的通信设备提供关于传入联系人的信息; （b）当接收到用户的通信设备可用的通知时，向用户的通信设备提供包含关于一个或多个消息的信息的文本消息; （c）向订户的通信设备提供与由消息系统接收的不同第一方的语音消息相关的文本消息; （d）响应于订户的通信设备请求与输入的电话号码和地址中的至少一个的连接，向用户的通信设备提供关于来自与至少一个的相关联的第二方的至少一个合格消息的通知输入的电话号码和地址; （e）当订户和不同的第三方之间的联系正在进行时，向用户的通信设备提供相对于来自第三方的至少一个合格消息的信息; （f）将消息系统和联系方的通信设备之间的音频消息会话转换为基于图形用户界面的音频会话; 和（g）将音频消息会话转换成具有视频信道或音频和视频信道两者的会话。

59. 发明授权

US6038296A Internet/intranet user interface to a multimedia messaging system 失效
标题翻译：互联网/内部网用户界面到多媒体消息系统
公开(公告)号：US6038296A
公开(公告)日：2000-03-14
申请号：US946511
申请日：1997-10-07
申请人： Gordon R. Brunson , Robert M. Klein
发明人： Gordon R. Brunson , Robert M. Klein
IPC分类号： H04M1/64 , H04M11/00
CPC分类号： H04M1/72547 , G06Q30/02 , H04L51/066 , H04L51/30 , H04M1/72561
摘要： An Internet/intranet-based arrangement for interaction between a messaging system and a message originator and delivery of the message originator's message to a mailbox of the messaging system uses TCP/IP communications applications such as HTTP, Telnet, FTP, or Chat as information-transfer and message delivery mechanisms, creating an Internet/intranet-based text, binary, video, and/or multimedia file message-delivery analogue to the call-answer message-creation capability of telephony-based messaging systems.
摘要翻译：用于消息传递系统和消息发起者之间的交互的基于因特网/内联网的安排以及将消息发起者的消息传递到消息收发系统的邮箱使用诸如HTTP，Telnet，FTP或聊天之类的TCP / IP通信应用作为信息 - 传输和消息传递机制，创建基于电话的消息系统的呼叫应答消息创建能力的基于互联网/内联网的文本，二进制，视频和/或多媒体文件消息传递模拟。

60. 发明授权

US06018762A Rules-based synchronization of mailboxes in a data network 失效
标题翻译：数据网络中邮箱的基于规则的同步
公开(公告)号：US06018762A
公开(公告)日：2000-01-25
申请号：US52169
申请日：1998-03-31
申请人： Gordon R. Brunson , William Katamura
发明人： Gordon R. Brunson , William Katamura
IPC分类号： G06Q10/10 , H04L12/58 , G06F15/16
CPC分类号： G06Q10/107 , H04L12/5855 , H04L51/14
摘要： A way of synchronizing the contents of commonly-owned mailboxes (108, 111) in disparate messaging systems, such as an e-mail system (100) and a multimedia system (101), networked via the Internet (102). The e-mail system uses the existing auto-forwarding feature (115) of the Internet e-mail community to send a copy of every message arriving at the e-mail mailbox to the other system's synchronized mailbox. The other system applies a 3-part synchronization rule (113) to every message (200) arriving at its synchronized mailbox. If it detects a syncmark (204)--an identifier--of its own mailbox in the header (201) of the message, indicating that the message was previously copy-forwarded from this system, it just deletes the message. If it detects a syncmark or a pivot address of (any address resulting in message delivery to) the e-mail mailbox in any header field of the message other than the "From" field, indicating that the message is a new message copy-forwarded by the e-mail system, it stores the message in the synchronized mailbox but does not copy-forward it back to the e-mail mailbox. Any other message is a new message and is both stored in the synchronized mailbox and copy-forwarded, with the syncmark of the synchronized mailbox, to the e-mail mailbox. State changes of messages stored in each synchronized mailbox are detected and reported to the other synchronized mailbox, where like state changes are effected on corresponding messages.
摘要翻译：一种在通过互联网（102）联网的不同消息系统（例如电子邮件系统（100）和多媒体系统（101））中同步共享邮箱（108,111）的内容的方式。电子邮件系统使用Internet电子邮件社区的现有自动转发功能（115）将到达电子邮箱的每条消息的副本发送到其他系统的同步邮箱。另一个系统对到达其同步邮箱的每个消息（200）应用3部分同步规则（113）。如果它在消息的报头（201）中检测到其标识符（204） - 其自己的邮箱的标识符（指示该消息先前是从该系统复制转发的），则其仅删除该消息。如果它检测到消息的任何标题字段中的“From”字段之外的（或任何导致消息传递的任何地址）的电子邮件信箱的同步标记或枢纽地址，表示该消息是新的消息副本转发通过电子邮件系统，它将消息存储在同步邮箱中，但不会将其复制回电子邮件邮箱。任何其他消息都是新消息，并且都存储在同步邮箱中，并将同步邮箱的syncmark复制转发到电子邮箱。检测到存储在每个同步邮箱中的邮件的状态更改，并将其报告给另一个同步的邮箱，其中对相应的邮件执行状态更改。

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