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41. 发明申请

US20080037762A1 Call centers with image or video based priority 有权
标题翻译：呼叫中心以图像或视频为主
公开(公告)号：US20080037762A1
公开(公告)日：2008-02-14
申请号：US11485053
申请日：2006-07-11
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫的呼叫的处理。在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频：利用呼叫者的通信设备的图像/视频能力。然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先于可用代理进行处理。另外，也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

42. 发明申请

US20070280437A1 DYNAMIC SPEED DIAL NUMBER MAPPING 有权
标题翻译：动态速度拨号号码映射
公开(公告)号：US20070280437A1
公开(公告)日：2007-12-06
申请号：US11421447
申请日：2006-05-31
申请人： Labhesh Patel , Shmuel Shaffer , Sanjeev Kumar , Mukul Jain
发明人： Labhesh Patel , Shmuel Shaffer , Sanjeev Kumar , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息中确定至少一个电话号码，并且将所确定的电话号码动态地分配给电话上的按钮以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

43. 发明申请

US20070214041A1 System and method for location-based mapping of soft-keys on a mobile communication device 审中-公开
标题翻译：用于在移动通信设备上的软键的基于位置的映射的系统和方法
公开(公告)号：US20070214041A1
公开(公告)日：2007-09-13
申请号：US11373025
申请日：2006-03-10
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0257 , G06Q30/0261 , G06Q30/0267
摘要： A system and method for transmission of advertisements includes wirelessly broadcasting from a location, information that includes a telephone number associated an advertisement and user credentials. The information is received by a mobile communication device associated with a user of a service provider network. After being received, the telephone number is either mapped to a soft-key of the mobile communication device or disregarded, based on the user credentials. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于广告传输的系统和方法包括从位置无线广播，包括与广告相关联的电话号码和用户凭证的信息。信息由与服务提供商网络的用户相关联的移动通信设备接收。在接收到之后，根据用户凭证，将电话号码映射到移动通信设备的软键或被忽略。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

44. 发明申请

US20070211879A1 Methods and systems for providing dynamic message content to callers on hold 有权
标题翻译：为保留呼叫者提供动态消息内容的方法和系统
公开(公告)号：US20070211879A1
公开(公告)日：2007-09-13
申请号：US11370486
申请日：2006-03-07
申请人： Shmuel Shaffer , Sanjeev Kumar , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Sanjeev Kumar , Labhesh Patel , Mukul Jain
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M3/4938 , H04M3/5238
摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.
摘要翻译：公开了向保持呼叫者提供动态消息的方法和系统。在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。在播放消息期间计算第二个等待时间。如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。

45. 发明授权

US09021027B2 Techniques for alerting a user of unchecked messages before communication with a contact 有权
标题翻译：用于在与联系人通信之前提醒用户未经检查的消息的技术
公开(公告)号：US09021027B2
公开(公告)日：2015-04-28
申请号：US11408696
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri , Shmuel Shaffer
IPC分类号： G06F15/16 , G06Q10/10 , H04L12/58
CPC分类号： G06Q10/107 , H04L51/04 , H04L51/24
摘要： In one embodiment, techniques for alerting a user of unchecked messages correlated to a contact before communicating with the contact are provided. The check for unchecked messages may be performed across a plurality of communication modalities. If one or more unchecked messages are found, then the user is alerted that there may be unchecked messages. The user may then have the option to check the unchecked messages before contacting the contact.
摘要翻译：在一个实施例中，提供了用于在与联系人通信之前提醒与用户相关联的未检查消息的用户的技术。可以跨多个通信模式执行对未经检查的消息的检查。如果找到一个或多个未检查的消息，则警告用户可能存在未检查的消息。然后，用户可以在联系联系人之前选择检查未检查的消息。

46. 发明授权

US08620491B2 Ad-hoc mobile IP network for intelligent transportation system 有权
标题翻译：智能交通系统专用移动IP网络
公开(公告)号：US08620491B2
公开(公告)日：2013-12-31
申请号：US13620228
申请日：2012-09-14
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
IPC分类号： G08G1/00
CPC分类号： G08G1/00 , G08G1/20
摘要： A method for intelligently managing a transportation network is provided. The method includes providing a roadside apparatus to communicate with vehicle nodes associated with vehicles in a transportation network, the vehicle nodes being in a range of control of the roadside apparatus. Based on real-time location and direction information received from a particular vehicle node associated with a particular one of the vehicles, a specific neighboring roadside apparatus whose range of control is next to be entered by the particular vehicle is identified. Handover information is communicated to the specific neighboring roadside apparatus, and the particular vehicle node is communicatively connected to the specific roadside apparatus before disconnection from the roadside apparatus.
摘要翻译：提供了一种智能管理交通网络的方法。所述方法包括提供路侧设备以与在运输网络中的车辆相关联的车辆节点进行通信，所述车辆节点处于所述路侧设备的控制范围内。基于从与特定车辆相关联的特定车辆节点接收的实时位置和方向信息，识别由特定车辆接下来进行控制范围的特定的相邻路侧设备。切换信息被传送到特定的相邻的路侧设备，并且特定车辆节点在与路侧设备断开之前通信地连接到特定的路侧设备。

47. 发明授权

US08320876B2 Queuing and routing telephone calls 有权
标题翻译：排队和路由电话
公开(公告)号：US08320876B2
公开(公告)日：2012-11-27
申请号：US13283273
申请日：2011-10-27
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M11/04
CPC分类号： H04M3/42348 , H04M3/42059 , H04M3/42187 , H04M3/523 , H04M2242/30
摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.
摘要翻译：描述了一种在自动通信分配器中处理通信的方法和系统。该方法可以包括接收通信并识别来自该通信的起始位置。此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。通信根据分配的优先级排队。还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

48. 发明授权

US08077838B2 Method and voice communicator to provide a voice communication 有权
标题翻译：方法和语音通信器提供语音通信
公开(公告)号：US08077838B2
公开(公告)日：2011-12-13
申请号：US11236903
申请日：2005-09-28
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
IPC分类号： H04M11/00 , H04M1/64
CPC分类号： H04M1/7255 , G10L13/00 , H04M1/2474 , H04M1/2535 , H04M1/72552 , H04M1/72588 , H04M3/533 , H04M2201/39
摘要： A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.
摘要翻译：描述了提供语音通信的方法和语音通信器。该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。例如，文本可能会从网页上刮下来。该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

49. 发明申请

US20110293079A1 Techniques for Marking and Manipulating Voice Message Segments Through a Telephone User Interface 有权
标题翻译：通过电话用户界面标记和处理语音消息段的技术
公开(公告)号：US20110293079A1
公开(公告)日：2011-12-01
申请号：US13206746
申请日：2011-08-10
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

50. 发明授权

US08036373B2 Methods and systems for providing dynamic message content to callers on hold 有权
标题翻译：为保留呼叫者提供动态消息内容的方法和系统
公开(公告)号：US08036373B2
公开(公告)日：2011-10-11
申请号：US11370486
申请日：2006-03-07
申请人： Shmuel Shaffer , Sanjeev Kumar , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Sanjeev Kumar , Labhesh Patel , Mukul Jain
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M3/4938 , H04M3/5238
摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.
摘要翻译：公开了向保持呼叫者提供动态消息的方法和系统。在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。在播放消息期间计算第二个等待时间。如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。

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