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41. 发明申请

US20070005585A1 Automated call router for business directory using the World Wide Web 有权
标题翻译：使用万维网的企业目录的自动呼叫路由器
公开(公告)号：US20070005585A1
公开(公告)日：2007-01-04
申请号：US11194853
申请日：2005-08-01
申请人： Junlan Feng , Mazin Gilbert , Narendra Gupta
发明人： Junlan Feng , Mazin Gilbert , Narendra Gupta
IPC分类号： G06F17/30
CPC分类号： H04M7/0015 , H04M7/003
摘要： The embodiments include a system, a computer readable medium, and a method for establishing a communication connection after searching the World Wide Web for relevant phone information. The system can include a first communication device for forming at least one communication connection between the first communication device and a second communication device, search means adapted to accept a query, access means adapted to (i) search and identify relevant phone number information using the query (ii) create at least one icon to link the first communication device to a relevant phone number included in the relevant phone number information identified by the query, and (iii) reformulate the query if no relevant phone numbers are identified during the search. The system also includes click-to-dial means adapted to establish at least one communication connection from the first communication device to the second communication device.
摘要翻译：这些实施例包括系统，计算机可读介质和在搜索万维网之后建立通信连接以获得相关电话信息的方法。该系统可以包括用于在第一通信设备和第二通信设备之间形成至少一个通信连接的第一通信设备，适于接受查询的搜索设备，适于（i）使用查询（ii）创建至少一个图标以将第一通信设备链接到由查询识别的相关电话号码信息中包括的相关电话号码，以及（iii）如果在搜索期间没有识别出相关的电话号码，则重新组织查询。该系统还包括适于建立从第一通信设备到第二通信设备的至少一个通信连接的点击拨号装置。

42. 发明授权

US09299345B1 Bootstrapping language models for spoken dialog systems using the world wide web 有权
标题翻译：使用万维网的口语对话系统的自举语言模型
公开(公告)号：US09299345B1
公开(公告)日：2016-03-29
申请号：US11425243
申请日：2006-06-20
申请人： Mazin Gilbert , Dilek Z. Hakkani-Tur
发明人： Mazin Gilbert , Dilek Z. Hakkani-Tur
IPC分类号： G10L15/00 , G10L15/14 , G10L15/22 , G10L15/30
CPC分类号： G10L15/22 , G06F17/279 , G10L15/183 , G10L15/30
摘要： A system, method and computer readable medium that generates a language model from data from a web domain is disclosed. The method may include filtering web data to remove unwanted data from the web domain data, extracting predicate/argument pairs from the filtered web data, generating conversational utterances by merging the extracted predicate/argument pairs into conversational templates, and generating a web data language model using the generated conversational utterances.
摘要翻译：公开了一种从Web域的数据生成语言模型的系统，方法和计算机可读介质。该方法可以包括过滤web数据以从Web域数据中移除不需要的数据，从过滤的web数据中提取谓词/参数对，通过将提取的谓词/参数对合并成对话模板来生成对话话语，以及生成Web数据语言模型使用生成的会话话语。

43. 发明授权

US08762143B2 Method and apparatus for identifying acoustic background environments based on time and speed to enhance automatic speech recognition 有权
标题翻译：用于基于时间和速度识别声学背景环境以增强自动语音识别的方法和装置
公开(公告)号：US08762143B2
公开(公告)日：2014-06-24
申请号：US11754814
申请日：2007-05-29
申请人： Mazin Gilbert
发明人： Mazin Gilbert
IPC分类号： G10L15/00 , G10L21/00 , G10L15/20 , G10L15/30 , G10L15/065
CPC分类号： G10L15/20 , G10L15/065 , G10L15/07 , G10L15/08 , G10L15/26 , G10L15/30 , G10L21/0216 , G11B27/034
摘要： Disclosed are systems, methods, and computer readable media for identifying an acoustic environment of a caller. The method embodiment comprises analyzing acoustic features of a received audio signal from a caller, receiving meta-data information based on a previously recorded time and speed of the caller, classifying a background environment of the caller based on the analyzed acoustic features and the meta-data, selecting an acoustic model matched to the classified background environment from a plurality of acoustic models, and performing speech recognition as the received audio signal using the selected acoustic model.
摘要翻译：公开了用于识别呼叫者的声学环境的系统，方法和计算机可读介质。方法实施例包括分析来自呼叫者的接收到的音频信号的声学特征，基于先前记录的呼叫者的时间和速度接收元数据信息，基于所分析的声学特征和元分析对呼叫者的背景环境进行分类，数据，从多个声学模型中选择与分类的背景环境匹配的声学模型，以及使用所选择的声学模型来执行语音识别作为所接收的音频信号。

44. 发明授权

US08521510B2 Method and system for providing an automated web transcription service 有权
公开(公告)号：US08521510B2
公开(公告)日：2013-08-27
申请号：US11469016
申请日：2006-08-31
申请人： Mazin Gilbert , Stephan Kanthak
发明人： Mazin Gilbert , Stephan Kanthak
IPC分类号： G06F17/27 , G06F17/21 , G10L15/26 , G10L15/06 , G10L15/00 , G10L13/08 , G10L13/00 , G10L21/00
CPC分类号： G10L15/26 , G06F17/30893 , G10L15/265
摘要： A system, method and computer readable medium that provides an automated web transcription service is disclosed. The method may include receiving input speech from a user using a communications network, recognizing the received input speech, understanding the recognized speech, transcribing the understood speech to text, storing the transcribed text in a database, receiving a request via a web page to display the transcribed text, retrieving transcribed text from the database, and displaying the transcribed text to the requester using the web page.

45. 发明授权

US08514197B2 Multimodal portable communication interface for accessing video content 有权
标题翻译：用于访问视频内容的多模式便携式通信接口
公开(公告)号：US08514197B2
公开(公告)日：2013-08-20
申请号：US13569722
申请日：2012-08-08
申请人： Behzad Shahraray , David Crawford Gibbon , Bernard S. Renger , Zhu Liu , Andrea Basso , Mazin Gilbert , Michael J. Johnston
发明人： Behzad Shahraray , David Crawford Gibbon , Bernard S. Renger , Zhu Liu , Andrea Basso , Mazin Gilbert , Michael J. Johnston
IPC分类号： G06F3/041
CPC分类号： H04N21/4828 , G06F3/038 , G06F17/30026 , G06F17/30817 , G06F17/3082 , G10L15/24 , G10L15/26 , H04N21/41407 , H04N21/42203 , H04N21/47202 , H04N21/4782 , H04N21/64322
摘要： A portable communication device has a touch screen display that receives tactile input and a microphone that receives audio input. The portable communication device initiates a query for media based at least in part on tactile input and audio input. The touch screen display is a multi-touch screen. The portable communication device sends an initiated query and receives a text response indicative of a speech to text conversion of the query. The portable communication device then displays video in response to tactile input and audio input.
摘要翻译：便携式通信设备具有接收触觉输入的触摸屏显示器和接收音频输入的麦克风。便携式通信设备至少部分地基于触觉输入和音频输入来发起针对媒体的查询。触摸屏显示器是多点触摸屏幕。便携式通信设备发送发起的查询，并接收指示语音的文本响应以进行文本转换。然后，便携式通信设备响应于触觉输入和音频输入显示视频。

46. 发明授权

US08359364B2 System and method for optimizing response handling time and customer satisfaction scores 有权
公开(公告)号：US08359364B2
公开(公告)日：2013-01-22
申请号：US13539896
申请日：2012-07-02
申请人： Srinivas Bangalore , Mazin Gilbert
发明人： Srinivas Bangalore , Mazin Gilbert
IPC分类号： G06F15/16
CPC分类号： H04L51/02 , G06Q10/06 , G06Q10/06311 , G06Q10/063112 , G06Q30/0207 , G06Q30/0245
摘要： A system and method disclosed for using and updating a database of template responses for a live agent in response to user communications. The method includes computing an average string distance between each response from a live agent and a template, use to generate the response, modifying the computed average string distance based on a customer satisfaction score associated with each response and selecting a response that minimizes the computed average string distance and maximizes customer satisfaction. Upon receiving a further communication on a certain issue, the system presents a prototype response that has been added to the template database to the live agent for use in generating a response to the further communication that reduces handling time and increases customer satisfaction.

47. 发明授权

US08346549B2 System and method for supplemental speech recognition by identified idle resources 有权
标题翻译：通过识别的闲置资源补充语音识别的系统和方法
公开(公告)号：US08346549B2
公开(公告)日：2013-01-01
申请号：US12631131
申请日：2009-12-04
申请人： Andrej Ljolje , Mazin Gilbert
发明人： Andrej Ljolje , Mazin Gilbert
IPC分类号： G10L15/00
CPC分类号： G10L15/00 , G10L15/285 , G10L15/32
摘要： Disclosed herein are systems, methods, and computer-readable storage media for improving automatic speech recognition performance. A system practicing the method identifies idle speech recognition resources and establishes a supplemental speech recognizer on the idle resources based on overall speech recognition demand. The supplemental speech recognizer can differ from a main speech recognizer, and, along with the main speech recognizer, can be associated with a particular speaker. The system performs speech recognition on speech received from the particular speaker in parallel with the main speech recognizer and the supplemental speech recognizer and combines results from the main and supplemental speech recognizer. The system recognizes the received speech based on the combined results. The system can use beam adjustment in place of or in combination with a supplemental speech recognizer. A scheduling algorithm can tailor a particular combination of speech recognition resources and release the supplemental speech recognizer based on increased demand.
摘要翻译：本文公开了用于改善自动语音识别性能的系统，方法和计算机可读存储介质。实施该方法的系统识别空闲语音识别资源，并且基于总体语音识别需求在空闲资源上建立补充语音识别器。补充语音识别器可以与主语音识别器不同，并且与主语音识别器一起可以与特定扬声器相关联。该系统与主语音识别器和辅助语音识别器并行地执行从特定扬声器接收的语音的语音识别，并且组合来自主语音识别器和补充语音识别器的结果。系统基于组合的结果识别接收到的语音。该系统可以使用波束调整来代替或与补充语音识别器组合。调度算法可以定制语音识别资源的特定组合，并且基于增加的需求来释放补充语音识别器。

48. 发明授权

US08195588B2 System and method for training a critical e-mail classifier using a plurality of base classifiers and N-grams 有权
标题翻译：使用多个基本分类器和N-gram训练关键电子邮件分类器的系统和方法
公开(公告)号：US08195588B2
公开(公告)日：2012-06-05
申请号：US12080443
申请日：2008-04-03
申请人： Narendra Gupta , Mazin Gilbert
发明人： Narendra Gupta , Mazin Gilbert
IPC分类号： G06Q20/00
CPC分类号： G06Q10/107
摘要： Disclosed is a method and system for identifying critical emails. To identify critical emails, a critical email classifier is trained from training data comprising labeled emails. The classifier extracts N-grams from the training data and identifies N-gram features from the extracted N-grams. The classifier also extracts salient features from the training data. The classifier is trained based on the identified N-gram features and the salient features so that the classifier can classify unlabeled emails as critical emails or non-critical emails.
摘要翻译：公开了用于识别关键电子邮件的方法和系统。为了识别关键的电子邮件，关键的电子邮件分类器是从包含标记的电子邮件的数据的培训中进行培训的。分类器从训练数据中提取N-gram，并从提取的N-gram中识别N-gram特征。分类器还从训练数据中提取突出特征。分类器基于识别的N-gram特征和突出特征进行训练，以便分类器可以将未标记的电子邮件分类为关键电子邮件或非关键电子邮件。

49. 发明申请

US20120101817A1 SYSTEM AND METHOD FOR GENERATING MODELS FOR USE IN AUTOMATIC SPEECH RECOGNITION 有权
标题翻译：用于生成用于自动语音识别的模型的系统和方法
公开(公告)号：US20120101817A1
公开(公告)日：2012-04-26
申请号：US12908222
申请日：2010-10-20
申请人： John MOCENIGO , Mazin Gilbert , Heather Wighton
发明人： John MOCENIGO , Mazin Gilbert , Heather Wighton
IPC分类号： G10L15/00
CPC分类号： G10L15/063 , G10L2015/0638
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for generating a model for use with automatic speech recognition. These principles can be implemented as part of a streamlined tool for automatic training and tuning of speech, or other, models with a fast turnaround and with limited human involvement. A system configured to practice the method receives, as part of a request to generate a model, input data and a seed model. The system receives a cost function indicating accuracy and at least one of speed and memory usage, The system processes the input data based on seed model and based on parameters that optimize the cost function to yield an updated model, and outputs the updated model.
摘要翻译：这里公开了用于生成用于自动语音识别的模型的系统，方法和非暂时的计算机可读存储介质。这些原则可以作为精简工具的一部分，用于自动训练和调整语音或其他模型，具有快速的周转时间和人力参与有限。配置为练习该方法的系统作为生成模型的请求的一部分接收输入数据和种子模型。系统接收指示精度和速度和存储器使用中的至少一个的成本函数。系统基于种子模型处理输入数据，并且基于优化成本函数以产生更新模型的参数，并输出更新的模型。

50. 发明申请

US20120065963A1 System And Method Of Generating Responses To Text-Based Messages 有权
标题翻译：生成对基于文本的消息的响应的系统和方法
公开(公告)号：US20120065963A1
公开(公告)日：2012-03-15
申请号：US13300752
申请日：2011-11-21
申请人： Srinivas Bangalore , Mazin Gilbert , Narendra Gupta
发明人： Srinivas Bangalore , Mazin Gilbert , Narendra Gupta
IPC分类号： G06F17/27
CPC分类号： G06F17/2785
摘要： In accordance with one aspect of the present invention, an automated method of and system for generating a response to a text-based natural language message is disclosed. The method includes identifying a first selected input clause in a sentence in the text-based natural language message. Also, assigning a semantic tag to the first selected input clause and matching the semantic tag to a historical input tag. The historical input tag associated with a first previously generated response clause. Further; generating an output response message based on the historical response clause, the output response message derived from the historical input tag and a second previously generated response clause. The system includes means for performing the method steps.
摘要翻译：根据本发明的一个方面，公开了一种用于生成对基于文本的自然语言消息的响应的自动化方法和系统。该方法包括识别基于文本的自然语言消息中的句子中的第一选择的输入子句。此外，将语义标签分配给第一选择的输入子句并将语义标签与历史输入标签进行匹配。与先前生成的第一个响应子句相关联的历史输入标签。进一步; 基于历史响应子句生成输出响应消息，从历史输入标签导出的输出响应消息和第二个先前生成的响应子句。该系统包括用于执行方法步骤的装置。

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