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    • 42. 发明申请
    • Voice tagging, voice annotation, and speech recognition for portable devices with optional post processing
    • 语音标记,语音注释和可选后置处理的便携式设备的语音识别
    • US20050075881A1
    • 2005-04-07
    • US10677174
    • 2003-10-02
    • Luca RigazioRobert BomanPatrick NguyenJean-Claude Junqua
    • Luca RigazioRobert BomanPatrick NguyenJean-Claude Junqua
    • G10L15/26G10L21/00
    • G06F17/30796G10L15/26
    • A media capture device has an audio input receptive of user speech relating to a media capture activity in close temporal relation to the media capture activity. A plurality of focused speech recognition lexica respectively relating to media capture activities are stored on the device, and a speech recognizer recognizes the user speech based on a selected one of the focused speech recognition lexica. A media tagger tags captured media with generated speech recognition text, and a media annotator annotates the captured media with a sample of the user speech that is suitable for input to a speech recognizer. Tagging and annotating are based on close temporal relation between receipt of the user speech and capture of the captured media. Annotations may be converted to tags during post processing, employed to edit a lexicon using letter-to-sound rules and spelled word input, or matched directly to speech to retrieve captured media.
    • 媒体捕获设备具有接收与媒体捕获活动紧密相关的媒体捕获活动的用户语音的音频输入。 分别与媒体捕获活动相关的多个聚焦语音识别词典被存储在设备上,并且语音识别器基于所选择的一个焦点语音识别词典识别用户语音。 媒体标签器使用生成的语音识别文本来标记捕获的媒体,并且媒体注释器用适合于输入到语音识别器的用户语音的样本来注释所捕获的媒体。 标记和注释是基于用户语音的接收和捕获的媒体的捕获之间的紧密的时间关系。 在后期处理中,注释可以转换为标签,用于使用字母对声音规则和拼写单词输入来编辑词典,或直接与语音匹配以检索所捕获的媒体。
    • 48. 发明申请
    • Intelligent call routing and call supervision method for call centers
    • 呼叫中心的智能呼叫路由和呼叫监控方法
    • US20050286705A1
    • 2005-12-29
    • US10869810
    • 2004-06-16
    • Matteo ContoliniJean-Claude Junqua
    • Matteo ContoliniJean-Claude Junqua
    • H04M1/64H04M3/00H04M3/523H04M5/00
    • H04M3/5232H04M2203/2061
    • A call routing and supervising system includes an input receiving customer speech from a remote location, and a voice characteristics extractor extracting voice characteristics from the customer speech, such as language/dialect/accent, age group, gender, and eigendimension coordinates. A customer service representative selector selects one or more customer service representatives based on profiles of the customer service representatives respective of customers having voice characteristics similar to the extracted voice characteristics. In other aspects, a call monitor automatically analyzes dialogue between the customer and the customer service representative, such as detected interruptions, tracked dialogue turns, and recognized key phrases indicating frustration, polity, and/or resolution characteristics of dialogue. The call monitor records performance of the customer service representative respective of customers having the voice characteristics. Automatic call rerouting and/or real-time instruction of call center personnel can also be accomplished based on analysis results.
    • 呼叫路由和监督系统包括从远程位置接收客户语音的输入和从客户语音提取语音特征的语音特征提取器,例如语言/方言/口音,年龄组,性别和特征坐标。 客户服务代表选择器基于具有与所提取的语音特征相似的语音特征的客户的客户服务代表的简档来选择一个或多个客户服务代表。 在其他方面,呼叫监视器自动分析客户和客户服务代表之间的对话,诸如检测到的中断,跟踪的对话转弯以及表示对话的挫折,政治和/或解析特征的识别的关键短语。 呼叫监视器记录具有语音特征的客户的客户服务代表的性能。 呼叫中心人员的自动呼叫转接和/或实时指令也可以基于分析结果完成。
    • 49. 发明申请
    • Media production system using time alignment to scripts
    • 媒体制作系统使用时间对齐脚本
    • US20050228663A1
    • 2005-10-13
    • US10814960
    • 2004-03-31
    • Robert BomanPatrick NguyenJean-Claude Junqua
    • Robert BomanPatrick NguyenJean-Claude Junqua
    • G10L15/26
    • G10L15/26
    • A media production system includes a textual alignment module aligning multiple speech recordings to textual lines of a script based on speech recognition results. A navigation module responds to user navigation selections respective of the textual lines of the script by communicating to the user corresponding, line-specific portions of the multiple speech recordings. An editing module responds to user associations of multiple speech recordings with textual lines by accumulating line-specific portions of the multiple speech recordings in a combination recording based on at least one of relationships of textual lines in the script to the combination recording, and temporal alignments between the multiple speech recordings and the combination recording.
    • 媒体制作系统包括文本对准模块,其基于语音识别结果将多个语音记录与脚本的文本行对齐。 导航模块通过与用户对应的多个语音记录的线特定部分通信来响应相应于脚本的文本行的用户导航选择。 编辑模块通过基于脚本中的文本行的关系与组合记录中的至少一种相结合记录来组合记录中的多个语音记录的行特定部分来累积多个语音记录与文本行的响应,以及时间对齐 在多个语音记录和组合记录之间。