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    • 35. 发明申请
    • Multimedia emergency services
    • 多媒体紧急服务
    • US20040202290A1
    • 2004-10-14
    • US10833804
    • 2004-04-28
    • Samuel N. ZellnerMark J. EnzmannRobert T. Moton JR.
    • H04M011/04
    • H04W4/90G08B25/08H04L29/06H04L29/06027H04L41/12H04L43/00H04L65/1069H04L67/12H04L69/329H04M7/1205H04M11/002H04M11/007H04M11/04H04M2242/04H04Q9/00H04Q2209/43Y04S40/164Y04S40/168
    • A system and method for remotely controlling one or more monitoring devices in a user's household in the event of emergency so as to more productively monitor the emergency situation on a real-time basis. The monitoring devices may include a number of multimedia instruments such as a telephone with an answering machine, a computer with a built-in digital camera, a video recording device, a cellular phone with an integrated digital camera, etc. An emergency service provider may remotely activate the monitoring devices in the user's vicinity upon receiving an emergency help request from the user, and receive the information sent by the monitoring devices to enable the service personnel to plan appropriate response to the emergency at hand. Such an arrangement allows for better monitoring of the user's vicinity in an emergency situation without the need for prolonged user participation in narrating or describing the emergency situation. Further, the emergency service provider may obtain a better picture of the emergency and its impact by controlling appropriate monitoring devices available in the user's vicinity. The remote activation and control of a monitoring device may be accomplished via the Internet.
    • 一种用于在紧急情况下远程控制用户家庭中的一个或多个监视设备的系统和方法,以便更实时地监视紧急情况。 监视设备可以包括多个多媒体设备,例如具有应答机的电话,具有内置数字照相机的计算机,视频记录设备,具有集成数字照相机的蜂窝电话等。紧急服务提供商可以 在接收到来自用户的紧急帮助请求后,远程激活用户附近的监控设备,并接收监控设备发送的信息,使服务人员可以对当前的紧急情况进行适当的响应。 这种布置允许在紧急情况下更好地监视用户的附近,而不需要长时间的用户参与叙述或描述紧急情况。 此外,紧急服务提供商可以通过控制用户附近可用的适当的监控设备来获得对紧急情况及其影响的更好的了解。 监视设备的远程激活和控制可以通过因特网来实现。