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    • 34. 发明授权
    • Systems and methods for creating a broadcasted multimedia file
    • 用于创建广播​​的多媒体文件的系统和方法
    • US08285733B2
    • 2012-10-09
    • US11643889
    • 2006-12-22
    • Donald Archer
    • Donald Archer
    • G06F17/30
    • H04M3/533H04M7/0036H04M2201/60
    • “Call casting” is the ability to create a broadcasted multimedia file from a telephonic device. A content originator selects an option to create a call cast from the telephonic device, and a processing unit receives a communication utilized in creating an episode file. The episode file is associated with a feed file, which is accessed by an audience. The feed file may be accessible from a user website. Additionally, the communication received by the processing unit may originate from the telephonic device or a voicemail server. The processing unit may comprise a voicemail server. The content originator may be provided with one or more options that affect the creation of the episode file or the association of the episode file to the feed file. These options may be provided over the telephonic device, or through use of an administrative website.
    • 呼叫转移是从电话设备创建广播的多媒体文件的能力。 内容发起者选择从电话设备创建呼叫转移的选项,并且处理单元接收在创建剧集文件中使用的通信。 剧集文件与Feed文件相关联,该文件由受众访问。 可以从用户网站访问Feed文件。 此外,由处理单元接收的通信可以来自电话设备或语音邮件服务器。 处理单元可以包括语音邮件服务器。 可以向内容发起者提供影响剧集文件的创建或剧集文件与馈送文件的关联的一个或多个选项。 这些选项可以通过电话设备提供,也可以通过使用管理网站来提供。
    • 38. 发明授权
    • Methods and apparatus for providing live agent assistance
    • 提供现场代理协助的方法和设备
    • US08135126B2
    • 2012-03-13
    • US10903600
    • 2004-07-30
    • Mohammad Reza ShafieeSankar Subramanian
    • Mohammad Reza ShafieeSankar Subramanian
    • H04M3/00
    • H04M3/5191H04M7/0036H04M7/0039
    • Establishing a conference between a customer at a customer terminal and a live agent at an agent station, by (a) accepting a call request from the customer terminal, (b) requesting that an available live agent take the call request, (c) when a live agent becomes available to take the call request, passing customer information to the agent station associated with the available live agent, and (d) establishing a conference from the agent station associated with the available live agent to the customer terminal. The conference may be an audio-video conference. The audio-video conference may be compliant with the H.323 standard. The call request may generated in response to an event sensed by an API which was previously downloaded to the customer terminal from a web server. The call request may be generated in response to a trigger event. The trigger event may be a customer request for a live agent, adding an item to a virtual shopping cart, adding items having a total purchase prices of more than a predetermined threshold to a virtual shopping cart, removing an item from a virtual shopping cart, dwelling at a certain web page for more than a predetermined length of time, rendering certain content, rendering a certain sequence of content, filling out a form, or issuing a particular command. The customer information may include an Internet protocol address of the customer terminal, a video capability of the customer terminal, and/or a browser type used by the customer terminal.
    • 通过(a)接受来自客户终端的呼叫请求,(b)请求可用的直播代理接听呼叫请求,建立客户终端的客户与代理站的实时代理之间的会议,(c) 实时代理可用于接收呼叫请求,将客户信息传递到与可用的直播代理相关联的代理站,以及(d)从与可用的现场代理相关联的代理站建立到客户终端的会议。 会议可能是音像会议。 音频视频会议可能符合H.323标准。 呼叫请求可以响应于先前从网络服务器下载到客户终端的API所感测到的事件而产生。 可以响应于触发事件来生成呼叫请求。 所述触发事件可以是对于现场代理的客户请求,向虚拟购物车添加项目,将具有超过预定阈值的总购买价格的项目添加到虚拟购物车,从虚拟购物车中移除物品, 在某个网页上居住超过预定长度的时间,呈现某些内容,呈现某个内容序列,填写表单或发出特定命令。 客户信息可以包括客户终端的因特网协议地址,客户终端的视频能力和/或客户终端使用的浏览器类型。
    • 40. 发明申请
    • METHOD AND SYSTEM FOR COMMUNICATING BETWEEN USERS
    • 用户之间进行通信的方法和系统
    • US20120028623A1
    • 2012-02-02
    • US12737305
    • 2009-07-06
    • Patrick Verdon
    • Patrick Verdon
    • H04W8/00
    • H04L67/1095G06Q30/02H04L67/18H04L67/24H04M7/0036H04M2203/655H04W4/02H04W4/023H04W4/20
    • A social networking system comprises a mobile telephone device relating to a first user. that facilitates telephone calls between the first user and other users. User data including identity data and contact data of the other users is initially resident upon the mobile telephone device. The mobile telephone device comprises a resident client application, a social network server and a network providing communication between the mobile telephone device and the social network server. User data is obtained from the device and transmitted to the social network server. The social network server analyzes the user data to identify which other users are also users of the social network server and to form a social network group accordingly and to receive update data relating to any user of the group. The social network server further selects the update data and transmits it to the client application for presentation to the first user.
    • 社交网络系统包括与第一用户相关的移动电话设备。 这有助于第一用户和其他用户之间的电话呼叫。 包括其他用户的身份数据和联系人数据的用户数据最初驻留在移动电话设备上。 移动电话设备包括常驻客户端应用,社交网络服务器和提供移动电话设备与社交网络服务器之间的通信的网络。 用户数据从设备获取并发送到社交网络服务器。 社交网络服务器分析用户数据以识别哪些其他用户也是社交网络服务器的用户,并且相应地形成社交网络组,并且接收与组中的任何用户相关的更新数据。 社交网络服务器进一步选择更新数据并将其发送给客户端应用程序以呈现给第一用户。