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    • 32. 发明授权
    • Call hold manager system and method
    • 呼叫保持管理系统和方法
    • US06665396B1
    • 2003-12-16
    • US09680653
    • 2000-10-06
    • Joseph F. KhouriShmuel Shaffer
    • Joseph F. KhouriShmuel Shaffer
    • H04M300
    • H04M3/523H04M3/428H04M2203/2011H04M2242/06
    • A communications system having a module operable to a establish a communication channel coupling a terminal unit and a device, in response to a request from the device, is provided. A proxy system may be coupled with the module. In a particular embodiment, the proxy system is operable to receive the request from the device, and create a proxy agent if the terminal unit is unavailable. The proxy agent may also be operable to maintain a position in a queueing system for the device until the terminal unit becomes available. In another embodiment, the proxy system may be operable to notify the device when the terminal unit is available. The communications system may also include an interactive voice response system operable to collect information from the device. The information collected from the device may be used to establish a status, or priority of the request for a connection.
    • 提供了一种具有可操作以响应于来自设备的请求建立耦合终端单元和设备的通信信道的模块的通信系统。 代理系统可以与模块耦合。 在特定实施例中,代理系统可操作以从设备接收请求,并且如果终端单元不可用则创建代理代理。 代理代理还可以用于维持设备的排队系统中的位置,直到终端单元变得可用。 在另一个实施例中,代理系统可用于在终端单元可用时通知设备。 通信系统还可以包括可操作以从设备收集信息的交互式语音响应系统。 从设备收集的信息可以用于建立连接请求的状态或优先级。
    • 37. 发明授权
    • System and method for adaptively improving voice quality throughout a communication session
    • 在通信会话中自适应地改善语音质量的系统和方法
    • US07046636B1
    • 2006-05-16
    • US09996097
    • 2001-11-26
    • Shmuel ShafferRobert E. GleichaufRobert T. BellJoseph F. Khouri
    • Shmuel ShafferRobert E. GleichaufRobert T. BellJoseph F. Khouri
    • H04J1/16
    • H04L12/6418
    • A method for adaptively improving voice quality during a communication session includes monitoring voice quality parameters associated with a communication session at one or more network components of a communication network. At least one of the network components is selected to perform packet replication, if a value of the voice quality parameters deviates from a predetermined range. In accordance with a particular embodiment, replicated packets are transmitted from the selected network component along an alternate communication path. In accordance with another embodiment, an improvement in performance associated with transmission of the replicated communication packets along the alternate communication path is assessed. Transmission of the replicated communication packets may be discontinued if the improvement is below a predetermined minimum.
    • 一种用于在通信会话期间自适应地改善语音质量的方法包括监视与通信网络的一个或多个网络组件处的通信会话相关联的语音质量参数。 如果语音质量参数的值偏离预定范围,则选择至少一个网络组件来执行分组复制。 根据特定实施例,复制分组沿着备选通信路径从所选网络组件发送。 根据另一个实施例,评估与沿着替代通信路径的复制通信分组的传输相关联的性能的改进。 如果改进低于预定的最小值,则可以中断复制的通信分组的传输。