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31. 发明申请

US20090216835A1 GROUP MUTE 审中-公开
标题翻译：集团静音
公开(公告)号：US20090216835A1
公开(公告)日：2009-08-27
申请号：US12035593
申请日：2008-02-22
申请人： Mukul Jain , Joseph F. Khouri , Laurent Philonenko , Shmuel Shaffer , Shantanu Sarkar
发明人： Mukul Jain , Joseph F. Khouri , Laurent Philonenko , Shmuel Shaffer , Shantanu Sarkar
IPC分类号： G06F15/16
CPC分类号： G06Q10/10
摘要： In an example embodiment, a technique that allows members of a group at multiple locations to have private conversations within members of the group while participating in a conference call. Group members are defined and divided into virtual conference rooms. When a group mute is requested, signals originating from members of the group are distributed to locations where group members are present, while all participants of the conference call, including the members of the muted group, receive un-muted media signals.
摘要翻译：在示例实施例中，允许在多个位置处的组的成员在参与电话会议期间在该组中的成员内进行私有会话的技术。组成员被定义并分为虚拟会议室。当请求组静音时，来自组成员的信号被分发到组成员存在的位置，而电话会议的所有参与者（包括静音组的成员）都接收未静音的媒体信号。

32. 发明申请

US20080208988A1 Automatic restriction of reply emails 有权
标题翻译：自动限制回复电子邮件
公开(公告)号：US20080208988A1
公开(公告)日：2008-08-28
申请号：US11712245
申请日：2007-02-27
申请人： Joseph F. Khouri , Laurent Philonenko , Mukul Jain
发明人： Joseph F. Khouri , Laurent Philonenko , Mukul Jain
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L51/00
摘要： In one embodiment, a method includes detecting, by an automated program, an attempt by a recipient of an email addressed to a plurality of addressees that includes the recipient to send a reply-all email. The automated program rejecting the reply-all email based on a pre-set policy rule that limits a number of reply-all email in a thread. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括通过自动化程序来检测接收者尝试发送寻址到多个收件人的电子邮件，所述收件人包括接收者发送回复全部电子邮件。自动程序根据限制线程中所有电子邮件数量的预设策略规则拒绝所有电子邮件。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

33. 发明授权

US07813493B2 Method and system for handling calls at an automatic call distribution system 有权
标题翻译：用于在自动呼叫分配系统处理呼叫的方法和系统
公开(公告)号：US07813493B2
公开(公告)日：2010-10-12
申请号：US11114599
申请日：2005-04-25
申请人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri , Mohammed I. Darwish
发明人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri , Mohammed I. Darwish
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/5238 , H04M2203/402
摘要： A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.
摘要翻译：一种用于在自动呼叫分配系统处理呼叫的方法包括：接收与多个代理之一的连接的第一呼叫，并将所述第一呼叫分发给所述多个代理的第一代理。该方法包括向第一代理呈现与处理第一呼叫相关联的至少一个目标时间，并且基于呼叫参数和服务水平目标修改与处理第一呼叫相关联的至少一个目标时间。呼叫参数包括包括等待与代理连接的呼叫的队列的状态。该方法还包括将与处理第一呼叫相关联的至少一个修改的目标时间呈现给第一代理。

34. 发明授权

US07706522B2 Method and system for communicating with an automatic call distributor system agent 有权
标题翻译：与自动呼叫分配系统代理进行通信的方法和系统
公开(公告)号：US07706522B2
公开(公告)日：2010-04-27
申请号：US11010707
申请日：2004-12-13
申请人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
发明人： Shmuel Shaffer , Labhesh Patel , Joseph F. Khouri , Gebran G. Chahrouri
IPC分类号： H04M5/06
CPC分类号： H04M3/5183 , H04M3/42391 , H04M2203/6018 , H04M2207/20
摘要： A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.
摘要翻译：用于与自动呼叫分配器系统代理进行通信的方法包括通过通信链路与与自动呼叫分配器（ACD）系统相关联的多个代理的第一代理进行通信。多个代理能够接收由ACD系统分配的用户呼叫。用户呼叫包括服务请求。该方法包括通过通信链路从第一代理接收可听状态命令，并响应于可听状态命令改变第一代理相对于ACD系统的状态。

35. 发明授权

US07170991B2 Method and system for utilizing proxy designation in a call system 有权
标题翻译：在呼叫系统中利用代理指定的方法和系统
公开(公告)号：US07170991B2
公开(公告)日：2007-01-30
申请号：US10649517
申请日：2003-08-25
申请人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Joseph F. Khouri
发明人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04M3/00 , H04M3/42
CPC分类号： H04M3/523
摘要： A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
摘要翻译：用于在呼叫系统中利用代理指定的方法包括：通过与第一用户的第一端点的第一连接来接收来自第一用户的呼叫。该方法包括从第一用户接收代理指定。代理指定包括被指定为处理第一用户的呼叫的代理用户。该方法还包括建立与代理用户的第二连接并且通过第二连接来检测代理用户的存在。

36. 发明授权

US08264518B2 Gesture-based actions in a video communication session 有权
标题翻译：视频通信会话中基于手势的动作
公开(公告)号：US08264518B2
公开(公告)日：2012-09-11
申请号：US12568479
申请日：2009-09-28
申请人： Joseph F. Khouri , Mukul Jain , Raghurama Bhat
发明人： Joseph F. Khouri , Mukul Jain , Raghurama Bhat
IPC分类号： H04N7/14
CPC分类号： H04N7/147 , H04N7/148
摘要： In one embodiment, a method for transferring a communication session detects a transfer indication generated by a user of a first video conference system, where the transfer indication requests to transfer an active voice communication session. The method acquires image information associated with the transfer indication, where the image information includes at least one frame captured from a second video conference system having an active video conference session with the first video conference system. The method identifies a mobile communication device associated with the transfer indication and having the active voice communication session and identifies a target communication device using the image information associated with the transfer indication. The method also initiates transfer of the voice communication session to the target communication device.
摘要翻译：在一个实施例中，用于传送通信会话的方法检测由第一视频会议系统的用户生成的传送指示，其中传送指示请求传送活动的语音通信会话。该方法获取与传送指示相关联的图像信息，其中图像信息包括从具有与第一视频会议系统的活动视频会议会话的第二视频会议系统捕获的至少一个帧。该方法识别与传送指示相关联的移动通信设备并具有活动的语音通信会话，并且使用与传送指示相关联的图像信息来识别目标通信设备。该方法还启动语音通信会话到目标通信设备的传输。

37. 发明申请

US20110191134A1 CONTACT OFFER TIME FOR AGENTS SUPPORTING CONTACT CENTERS 审中-公开
标题翻译：联系提供时间支持联络中心的代理商
公开(公告)号：US20110191134A1
公开(公告)日：2011-08-04
申请号：US12699675
申请日：2010-02-03
申请人： Mukul Jain , Raghurama Bhat , Joseph F. Khouri
发明人： Mukul Jain , Raghurama Bhat , Joseph F. Khouri
IPC分类号： G06Q10/00 , G06Q99/00
CPC分类号： G06Q10/06311 , G06Q30/016
摘要： A method for assisting an agent supporting a contact center is provided. The method includes obtaining one or more contact offer factors, determining a contact offer time for the agent supporting the contact center based on the one or more contact offer factors, and providing the contact offer time to the agent. The contact offer time defines when the agent will receive a contact offer.
摘要翻译：提供了一种用于辅助支持联络中心的代理的方法。该方法包括获得一个或多个联系人提供因素，基于一个或多个联系人提供因素确定支持联络中心的代理的联系人提供时间，以及向代理提供联系人提供时间。联系人提供时间定义代理人何时将收到联系报价。

38. 发明申请

US20110091030A1 DYNAMIC CALLBACKS FROM A CONTACT CENTER 审中-公开
标题翻译：来自联络中心的动态回拨
公开(公告)号：US20110091030A1
公开(公告)日：2011-04-21
申请号：US12580716
申请日：2009-10-16
申请人： Raghurama Bhat , Mukul Jain , Joseph F. Khouri
发明人： Raghurama Bhat , Mukul Jain , Joseph F. Khouri
IPC分类号： H04M3/50
CPC分类号： H04M3/5141
摘要： A contact center is provided. The contract center may include an input and a processor. The input is operable to receive communication from a first contact media type. The processor is operable to respond to communication from the first contact media type by initiating communication with a second contact media type, the first and second contact media types being associated with a contact and the first contact media type being different from the second contact media type.
摘要翻译：提供联络中心。合同中心可以包括输入和处理器。输入可操作以从第一接触媒体类型接收通信。处理器可操作以响应来自第一接触介质类型的通信，通过启动与第二接触介质类型的通信，第一和第二接触介质类型与接触相关联，并且第一接触介质类型不同于第二接触介质类型。

39. 发明授权

US07656816B2 Method and system for logging voice quality issues for communication connections 有权
标题翻译：用于记录通信连接的语音质量问题的方法和系统
公开(公告)号：US07656816B2
公开(公告)日：2010-02-02
申请号：US11466597
申请日：2006-08-23
申请人： Shmuel Shaffer , Joseph F. Khouri , Michael E. Knappe , Robert T. Bell
发明人： Shmuel Shaffer , Joseph F. Khouri , Michael E. Knappe , Robert T. Bell
IPC分类号： H04L12/26
CPC分类号： H04M7/006 , G10L25/69 , H04M3/2236 , H04M3/42221 , H04M7/123 , H04M2201/36
摘要： A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.
摘要翻译：用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。语音采样从终端的语音连接收集。语音样本存储在端点的错误日志中。

40. 发明授权

US07046636B1 System and method for adaptively improving voice quality throughout a communication session 失效
标题翻译：在通信会话中自适应地改善语音质量的系统和方法
公开(公告)号：US07046636B1
公开(公告)日：2006-05-16
申请号：US09996097
申请日：2001-11-26
申请人： Shmuel Shaffer , Robert E. Gleichauf , Robert T. Bell , Joseph F. Khouri
发明人： Shmuel Shaffer , Robert E. Gleichauf , Robert T. Bell , Joseph F. Khouri
IPC分类号： H04J1/16
CPC分类号： H04L12/6418
摘要： A method for adaptively improving voice quality during a communication session includes monitoring voice quality parameters associated with a communication session at one or more network components of a communication network. At least one of the network components is selected to perform packet replication, if a value of the voice quality parameters deviates from a predetermined range. In accordance with a particular embodiment, replicated packets are transmitted from the selected network component along an alternate communication path. In accordance with another embodiment, an improvement in performance associated with transmission of the replicated communication packets along the alternate communication path is assessed. Transmission of the replicated communication packets may be discontinued if the improvement is below a predetermined minimum.
摘要翻译：一种用于在通信会话期间自适应地改善语音质量的方法包括监视与通信网络的一个或多个网络组件处的通信会话相关联的语音质量参数。如果语音质量参数的值偏离预定范围，则选择至少一个网络组件来执行分组复制。根据特定实施例，复制分组沿着备选通信路径从所选网络组件发送。根据另一个实施例，评估与沿着替代通信路径的复制通信分组的传输相关联的性能的改进。如果改进低于预定的最小值，则可以中断复制的通信分组的传输。

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