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21. 发明申请

US20050096543A1 Motion tracking for medical imaging 审中-公开
标题翻译：运动跟踪医学影像
公开(公告)号：US20050096543A1
公开(公告)日：2005-05-05
申请号：US10861268
申请日：2004-06-04
申请人： John Jackson , Liexiang Fan , Matthew Holladay , David Gustafson
发明人： John Jackson , Liexiang Fan , Matthew Holladay , David Gustafson
IPC分类号： A61B8/08 , G01S7/52 , G01S15/89 , G06T7/20 , A61B8/00
CPC分类号： G01S15/8981 , A61B6/503 , A61B6/504 , A61B8/0891 , A61B8/488 , A61B8/5276 , G01S7/52036 , G01S7/52066 , G01S7/52071 , G01S15/8988 , G06T7/248 , G06T2207/10132
摘要： Motion of a region of interest is tracked in medical imaging. For example, velocity information, such as colored Doppler velocity estimates independent of tracking from one image to another image, are used to indicate an amount of motion between the images. The velocity assisted tracking may be used for one dimensional tracking (e.g., for M-mode images), for tracking in two dimensional images, or for tracking between three dimensional representations. As an alternative or additional example, physiological signal information is used to assist in the tracking determination. A physiological signal may be used to model the likely movement of an organ being imaged to control or adjust matching search patterns and limits. The modeling may also be used to independently determine movement or for tracking. The independently determined tracking is then combined with tracking based on medical data or other techniques. The cost function or other metric for determining the sufficiency or a match may include information modeled from or selected as a function of the physiological cycle signal in addition to other matching calculations. The fusion of physiological signal information with image data tracking may improve the tracking.
摘要翻译：感兴趣的区域的运动在医学成像中被跟踪。例如，速度信息，例如独立于从一幅图像到另一幅图像的跟踪的彩色多普勒速度估计，用于指示图像之间的运动量。速度辅助跟踪可以用于一维跟踪（例如，用于M模式图像），用于在二维图像中跟踪或用于三维表示之间的跟踪。作为替代或附加示例，使用生理信号信息来辅助跟踪确定。可以使用生理信号来对被成像的器官的可能运动进行建模，以控制或调整匹配的搜索模式和限制。建模也可以用于独立地确定运动或跟踪。然后将独立确定的跟踪与基于医疗数据或其他技术的跟踪组合。用于确定足够或匹配的成本函数或其他度量可以包括除了其他匹配计算之外，根据生理周期信号建模或选择的信息。生理信号信息与图像数据跟踪的融合可以改善跟踪。

22. 发明授权

US08781102B2 Method and system for analyzing a communication by applying a behavioral model thereto 有权
标题翻译：通过向其施加行为模型来分析通信的方法和系统
公开(公告)号：US08781102B2
公开(公告)日：2014-07-15
申请号：US14072479
申请日：2013-11-05
申请人： Kelly Conway , Keene Hedges Capers , Christopher Danson , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
发明人： Kelly Conway , Keene Hedges Capers , Christopher Danson , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , G10L15/1822 , G10L15/26 , H04M3/42221 , H04M3/5183 , H04M3/5191 , H04M2201/40
摘要： A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
摘要翻译：提供了一种用于分析客户和联络中心之间的电话通信的方法。根据该方法，电话通信被分成至少第一组成语音数据和第二组成语音数据。通过挖掘语音数据并将预定的基于语言的心理行为模型应用于分离的第一和第二组成语音数据之一来分析第一和第二组成语音数据中的一个。生成对应于所分析的语音数据的行为评估数据。

23. 发明授权

US08094803B2 Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto 有权
标题翻译：通过应用心理行为模型来分析客户和联络中心之间的电话通信的分离语音数据的方法和系统
公开(公告)号：US08094803B2
公开(公告)日：2012-01-10
申请号：US11131486
申请日：2005-05-18
申请人： Christopher Danson , Kelly Conway , Keene Hedges Capers , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
发明人： Christopher Danson , Kelly Conway , Keene Hedges Capers , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
IPC分类号： H04M3/00 , H04M11/00 , H04M1/64
CPC分类号： H04M3/5175 , G10L15/1822 , G10L15/26 , H04M3/2218 , H04M3/36
摘要： A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into first and second constituent voice data. One of the first and second constituent voice data is analyzed. The analysis consist of translating one the constituent voice data into a text format and applying a predetermined linguistic-based psychological behavioral model to the translated voice data. In applying the behavioral model, the translated voice data is mined, and behavioral signifiers associated with the psychological behavioral model are identified in the voice data. The behavioral signifiers are automatically associated with at least one of a plurality of personality types associated with the psychological behavioral model. Behavioral assessment data is generated which corresponds to the analyzed voice data.
摘要翻译：提供了一种用于分析客户和联络中心之间的电话通信的方法。根据该方法，电话通信被分成第一和第二组成语音数据。分析第一和第二组成语音数据之一。分析包括将组成的语音数据翻译成文本格式，并将预定的基于语言的心理行为模型应用于翻译的语音数据。在应用行为模型时，翻译的语音数据被挖掘，并且在语音数据中识别与心理行为模型相关联的行为意义。行为符号与心理行为模型相关联的多个个性类型中的至少一个自动关联。生成对应于所分析的语音数据的行为评估数据。

24. 发明申请

US20110249811A1 Method and System for Analyzing Separated Voice Data of a Telephonic Communication Between a Customer and a Contact Center by Applying a Psychological Behavioral Model Thereto 有权
标题翻译：通过应用心理行为模型分析客户与联络中心之间的电话通信分离语音数据的方法和系统
公开(公告)号：US20110249811A1
公开(公告)日：2011-10-13
申请号：US13165149
申请日：2011-06-21
申请人： Kelly Conway , Keene Hedges Capers , Christopher Danson , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
发明人： Kelly Conway , Keene Hedges Capers , Christopher Danson , Douglas Brown , David Gustafson , Roger Warford , Melissa Moore
IPC分类号： H04M1/64 , G06F17/27
CPC分类号： H04M3/5175 , G10L15/1822 , G10L15/26 , H04M3/42221 , H04M3/5183 , H04M3/5191 , H04M2201/40
摘要： A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into at least first constituent voice data and second constituent voice data. One of the first and second constituent voice data is analyzed by mining the voice data and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent voice data. Behavioral assessment data is generated which corresponds to the analyzed voice data.
摘要翻译：提供了一种用于分析客户和联络中心之间的电话通信的方法。根据该方法，电话通信被分成至少第一组成语音数据和第二组成语音数据。通过挖掘语音数据并将预定的基于语言的心理行为模型应用于分离的第一和第二组成语音数据之一来分析第一和第二组成语音数据中的一个。生成对应于所分析的语音数据的行为评估数据。

25. 发明授权

US07869586B2 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics 有权
标题翻译：用于聚合和分析与客户和联络中心之间的多个交互相关联的数据并生成业务流程分析的方法和系统
公开(公告)号：US07869586B2
公开(公告)日：2011-01-11
申请号：US11731497
申请日：2007-03-30
申请人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
发明人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5175
摘要： A method and system for aggregating data associated with a plurality of interactions between at least one customer and at least one agent for generating business process analytics is provided. The method is implemented by a non-transitory computer readable medium having a plurality of code segments and includes selecting a range of the organized plurality of agents and identifying a plurality of interactions associated with an organized plurality of agents within the selected range, receiving voice data associated with each of the identified interactions and analyzing the voice data, agent call activity data, customer call activity data, and customer history data associated with each of the identified interactions, and generating business process analytics for the identified interactions.
摘要翻译：提供了一种用于聚合与至少一个客户和至少一个用于生成业务流程分析的代理之间的多个交互相关联的数据的方法和系统。该方法由具有多个代码段的非暂时性计算机可读介质实现，并且包括选择有组织的多个代理的范围，并且识别与所选范围内的有组织的多个代理相关联的多个交互，接收语音数据与每个所识别的交互相关联，并且分析语音数据，代理呼叫活动数据，客户呼叫活动数据以及与每个所识别的交互相关联的客户历史数据，以及为所识别的交互产生业务流程分析。

26. 外观设计

USD626065S1 Electric vehicle charging station 有权
标题翻译：电动汽车充电站
公开(公告)号：USD626065S1
公开(公告)日：2010-10-26
申请号：US29363239
申请日：2010-06-07
申请人： Brian Cutter , David Gustafson , Howard Nuk , Jonathan Rowell
设计人： Brian Cutter , David Gustafson , Howard Nuk , Jonathan Rowell

27. 外观设计

USD626063S1 Electric vehicle charging station 有权
公开(公告)号：USD626063S1
公开(公告)日：2010-10-26
申请号：US29363233
申请日：2010-06-07
申请人： Brian Cutter , David Gustafson , Howard Nuk , Jonathan Rowell
设计人： Brian Cutter , David Gustafson , Howard Nuk , Jonathan Rowell

28. 发明申请

US20090103698A1 Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center 有权
标题翻译：用于验证客户和联络中心之间的电话通信类型对象或分段的方法和系统
公开(公告)号：US20090103698A1
公开(公告)日：2009-04-23
申请号：US12286248
申请日：2008-09-29
申请人： Kelly Conway , Douglas Brown , Adrian Horton , David Gustafson , Christopher Danson
发明人： Kelly Conway , Douglas Brown , Adrian Horton , David Gustafson , Christopher Danson
IPC分类号： H04M11/00
CPC分类号： H04M3/5175 , H04M2201/40 , H04M2201/60
摘要： A computer readable medium for controlling a computer is provided. The computer readable medium comprises a plurality of code segments for controlling a computer. A code segment receives a telephonic communication comprised of voice data and event data. A code segment receives computer application data comprising data associated with at least one computer application in use during the telephonic communication. A code segment analyzes the telephonic communication by translating the received voice data into a text format, the text format defining a plurality of components. At least one component of the text data and communication event data occurring during a time interval is classified into one of a plurality of object types, and the computer application data during the time interval is compared to the object type of the classified components.
摘要翻译：提供了一种用于控制计算机的计算机可读介质。计算机可读介质包括用于控制计算机的多个代码段。代码段接收由语音数据和事件数据组成的电话通信。代码段接收计算机应用数据，该数据包括在电话通信期间使用中与至少一个计算机应用相关联的数据。代码段通过将所接收的语音数据转换为文本格式来分析电话通信，文本格式定义多个组件。在时间间隔期间发生的文本数据和通信事件数据的至少一个分量被分类为多个对象类型之一，并且将该时间间隔期间的计算机应用数据与分类分量的对象类型进行比较。

29. 发明申请

US20080260128A1 Method and system determining the complexity of a telephonic commuincation received by a contact center 有权
标题翻译：确定联络中心收到的电话通信的复杂性的方法和系统
公开(公告)号：US20080260128A1
公开(公告)日：2008-10-23
申请号：US12079685
申请日：2008-03-28
申请人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
发明人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
IPC分类号： H04M3/42
CPC分类号： H04M3/5232 , H04M2201/14 , H04M2201/18
摘要： A method of determining the complexity of a telephonic communication received by a contact center is provided. The method comprises the step of establishing a call rule based on one or more of a call duration threshold, a non-interaction threshold, a distress event threshold, a third party dialog threshold, and a call transfer threshold. A recorded telephonic communication is received and call attributes associated with the telephonic communication are determined. The call attributes include one or more of the following: call duration data, non-interaction data, distress event data, third party dialog data and call transfer data. The established call rule is compared to the call attributes of the telephonic communication, and data indicative of the complexity of the telephonic communication is generated.
摘要翻译：提供了一种确定由联络中心接收的电话通信的复杂性的方法。该方法包括基于呼叫持续时间阈值，非交互阈值，遇险事件阈值，第三方对话阈值和呼叫转移阈值中的一个或多个建立呼叫规则的步骤。接收到记录的电话通信并确定与电话通信相关联的呼叫属性。呼叫属性包括以下一个或多个：呼叫持续时间数据，非交互数据，遇险事件数据，第三方对话数据和呼叫转移数据。将建立的呼叫规则与电话通信的呼叫属性进行比较，并产生指示电话通信的复杂性的数据。

30. 发明申请

US20080240405A1 Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics 有权
公开(公告)号：US20080240405A1
公开(公告)日：2008-10-02
申请号：US11731497
申请日：2007-03-30
申请人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
发明人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
IPC分类号： H04M5/00
CPC分类号： H04M3/5175
摘要： A method and system for aggregating data associated with a plurality of interactions between at least one customer and at least one agent for generating business process analytics is provided. The method is implemented by a computer readable medium having a plurality of code segments. The method includes the step of organizing a plurality of agents based on a predetermined criteria. The method also includes the step of selecting a range of the organized plurality of agents and identifying a plurality of interactions associated with the organized plurality of agents within the selected range. The method also includes the step of receiving voice data associated with each of the identified interactions. The method also includes the step of receiving agent call activity data associated with each of the identified interactions, the agent call activity data comprising at least one of agent on-call activity data, agent after-call activity data, and agent screen analytics and desktop recording. The method also includes the step of receiving customer call activity data associated with each of the identified interactions. The method also includes the step of receiving customer history data corresponding to each customer of each of the identified interactions. The method also includes the step of analyzing the voice data, the agent call activity data, the customer call activity data, and the customer history data associated with each of the identified interactions. In addition the method includes the step of generating business process analytics for the identified interactions, the business process analytics comprising a code segment for generating dissatisfaction data for each of the identified interactions based on the analyzed voice data, the agent call activity data, the customer call activity data, and the customer history data.

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