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21. 发明申请

US20070282703A1 Virtual Retail Assistant 有权
标题翻译：虚拟零售助理
公开(公告)号：US20070282703A1
公开(公告)日：2007-12-06
申请号：US11757102
申请日：2007-06-01
申请人： Bruce Sharpe , James Horgan , Steven Chalmers , Michael Miller
发明人： Bruce Sharpe , James Horgan , Steven Chalmers , Michael Miller
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0603 , G06Q30/0601
摘要： Embodiments of the present invention are directed to systems and methods for facilitating communication between a customer at a retail store and a specialized agent at a remote location. The customer uses an in-store smart client kiosk to initiate a communication session with the agent. The agent can instruct the smart client kiosk to display information relevant to the customer's questions. In embodiments, the messages are XML messages transmitted between the agent's device and the smart client kiosk. The XML information contains information to retrieve content, rather than the content itself, which allows the communication to take place over a small bandwidth connection. Communication takes place in an environment that does not require co-browsing, which allows the agent to analyze large amounts of information but send only helpful information to the client.
摘要翻译：本发明的实施例涉及用于促进零售商店的客户和远程位置的专门代理商之间的通信的系统和方法。客户使用店内智能客户端信息亭来启动与代理的通信会话。代理可以指示智能客户端信息亭显示与客户问题相关的信息。在实施例中，消息是在代理的设备和智能客户端信息亭之间传送的XML消息。 XML信息包含用于检索内容的信息，而不是内容本身，这允许通过小型带宽连接进行通信。通信发生在不需要共同浏览的环境中，允许代理分析大量信息，但只向客户端发送有用的信息。

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