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21. 发明授权

US07167551B2 Intermediary device based callee identification 失效
标题翻译：基于中介设备的被叫认证
公开(公告)号：US07167551B2
公开(公告)日：2007-01-23
申请号：US10015282
申请日：2001-12-12
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M3/42 , H04M1/66
CPC分类号： H04M3/436 , H04M3/2281 , H04M3/385 , H04M3/387 , H04M3/42093 , H04M3/42102 , H04M3/4211 , H04M2201/40 , H04M2242/22
摘要： A method, system, and program for intermediary device initiated callee identification are provided. A trusted telephone network detects a call receipt connection from a destination device. The trusted telephone network then brokers a connection between the destination device and an external server enabled to perform a callee identity authentication service. A voice utterance for a callee is received at the external server from the destination device. The server authenticates a callee identity associated with the voice utterance and transfer the authenticated callee identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a callee profile for the authenticated caller identity.
摘要翻译：提供了一种用于中间设备发起的被叫者识别的方法，系统和程序。可信电话网络检测来自目的地设备的呼叫接收连接。然后，可信任的电话网络在目的地设备和外部服务器之间建立连接，使得能够执行被叫方身份认证服务。来自目的地设备的外部服务器接收被叫方的话音。服务器认证与语音话语相关联的被叫方身份，并将认证的被叫方身份传送到可信电话网络。然后，受信任的电话网络根据被认证的呼叫者身份的被叫配置文件来指定可用于呼叫的服务。

22. 发明授权

US07130405B2 Identifying a call made or received on behalf of another 失效
公开(公告)号：US07130405B2
公开(公告)日：2006-10-31
申请号：US10022158
申请日：2001-12-17
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M3/42
CPC分类号： H04M3/38 , H04M3/42059 , H04M3/42102 , H04M3/436 , H04M2203/6054 , H04M2242/22
摘要： A system, system, and program for identifying a call made or received on behalf of another are provided. In particular, a call request for a call is detected. A context for the call is requested from a context inference service, wherein the context indicates whether an on behalf of action is invoked for the call by the caller or callee. An on behalf of action may be requested by a caller or callee, automatically authorized by the on behalf of party, or inferred from other call context.

23. 发明授权

US07103172B2 Managing caller profiles across multiple hold queues according to authenticated caller identifiers 有权
公开(公告)号：US07103172B2
公开(公告)日：2006-09-05
申请号：US10015380
申请日：2001-12-12
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04N3/00
CPC分类号： H04M1/575 , H04M3/385 , H04M3/42068 , H04M3/428 , H04M3/523 , H04M3/5237
摘要： A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated with the identity of the caller is retrieved, such that services available to the caller while on hold are specified according to the caller profile. In particular, the caller profile is preferably retrieved from at least one caller profile server according to the caller identifier, where the at least one caller profile server is accessible to multiple on hold systems. Further, the identity of a caller may be authenticated by authenticating a voice sample received from the caller, such that a single identity for the caller may be authenticated at multiple call centers.

24. 发明授权

US07076051B2 Promoting caller voice browsing in a hold queue 失效
公开(公告)号：US07076051B2
公开(公告)日：2006-07-11
申请号：US10015264
申请日：2001-12-12
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/4938 , H04M3/523
摘要： A method, system, and program for promoting caller voice browsing while a caller is waiting in a hold queue are provided. At least one web page is selected for voice browsing by a particular caller waiting in a hold queue. The particular caller may be offered an incentive to voice browse the at least one web page, such that an on hold system housing the hold queue may promote voice browsing of specific web pages. Incentives may be in the form of points that are redeemable by the caller, for example, for adjustments in position within the call queue. In addition, the identity of the caller is preferably authenticated and a caller profile accessed according to the authenticated caller identity. Voice browsing web page selections may be tailored for the caller according to the caller profile.

25. 发明授权

US07076041B2 Third party regulation of calls through a particular line based on a call context 失效
公开(公告)号：US07076041B2
公开(公告)日：2006-07-11
申请号：US10081029
申请日：2002-02-21
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M1/56 , H04M1/00
CPC分类号： H04M3/54 , H04M3/436 , H04M2203/2038
摘要： A method, system, and program for third party regulation of calls through a line based on a call context are provided. Third party regulation criteria identify individuals who are regulated for calling into or receiving calls from a particular line. For each call received at the line, the identity of the caller is detected. For each call placed from the line, the identity of the callee is detected. Then, the call is regulated according to the relevant third party regulation criteria, such that a third party is enabled to regulate all calls from or to a particular line without being a direct party to the calls.

26. 发明授权

US06683941B2 Controlling advertising output during hold periods 有权
标题翻译：在保留期间控制广告输出
公开(公告)号：US06683941B2
公开(公告)日：2004-01-27
申请号：US10022163
申请日：2001-12-17
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M164
CPC分类号： H04M15/41 , G06Q30/0275 , G06Q30/0277 , H04M3/42068 , H04M3/4285 , H04M3/4878 , H04M15/00 , H04M15/51 , H04M15/57 , H04M15/68 , H04M2215/0164 , H04M2215/0196 , H04M2215/208 , H04M2215/54
摘要： A method, system, and program for controlling advertising output during hold periods are provided. A context for a call on hold is detected. An advertisement is selected for output during a hold space a hold period of the call according to the context. Output of the advertisement during the hold space is controlled, wherein the advertisement is specified according to the context. The advertisement may include text messages, audio messages, video messages, for advertising a product or service or making an announcement.
摘要翻译：提供了一种用于在保持期间控制广告输出的方法，系统和程序。检测到保持呼叫的上下文。在保持空间中选择广告以根据上下文在呼叫的保持期间输出。控制在保持空间期间的广告的输出，其中根据上下文指定广告。广告可以包括用于广告产品或服务或发布公告的文本消息，音频消息，视频消息。

27. 发明授权

US09088645B2 Intermediary device initiated caller identification 有权
公开(公告)号：US09088645B2
公开(公告)日：2015-07-21
申请号：US10015281
申请日：2001-12-12
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M1/64 , H04M3/42
CPC分类号： H04M3/42 , H04M3/42068
摘要： A method, system, and program for intermediary device initiated caller identification are provided. A trusted telephone network detects a call initiation connection from an origin device. The trusted telephone network then brokers a connection between the origin device and an external server enabled to perform a caller identity authentication service. A voice utterance for a caller is received at the external server from the origin device. The server authenticates a caller identity associated with the voice utterance and transfer the authenticated caller identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a caller profile for the authenticated caller identity.

28. 发明申请

US20120134483A1 DESTINATION DEVICE BILLING ACCORDING TO CALL RECIPIENT 有权
标题翻译：目的地设备根据呼叫接收者进行计费
公开(公告)号：US20120134483A1
公开(公告)日：2012-05-31
申请号：US13368066
申请日：2012-02-07
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M15/00
CPC分类号： H04M15/48 , C09K8/68 , C09K2208/26 , C09K2208/30 , H04M3/382 , H04M3/4211 , H04M15/08 , H04M15/73 , H04M15/765 , H04M15/77 , H04M15/80 , H04M15/90 , H04M2203/1058 , H04M2203/6009 , H04M2203/6045 , H04M2203/6054 , H04M2215/0152 , H04M2215/0156 , H04M2215/016 , H04M2215/0168 , H04M2215/68 , H04M2215/7072 , H04M2215/724 , H04M2215/7254
摘要： A method, system, and program for billing for service provided to destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call, such that telephone service billed to the callee is accessible at multiple destination devices.
摘要翻译：一种用于根据接收到该呼叫的个人的呼叫计划提供给目的地设备的服务计费的方法，系统和程序。在中间设备处接收被呼叫者接收到目的地设备的呼叫的认证身份。然后，中间设备访问被叫者的认证身份的计费计划，并加载用于指定呼叫费用的计费计划，使得向被叫方收费的电话服务在多个目的地设备可访问。

29. 发明授权

US07426263B2 Destination device order billing according to call recipient 有权
标题翻译：目的地设备根据呼叫收件人进行订单计费
公开(公告)号：US07426263B2
公开(公告)日：2008-09-16
申请号：US11158886
申请日：2005-06-22
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M15/00
CPC分类号： H04M15/48 , C09K8/68 , C09K2208/26 , C09K2208/30 , H04M3/382 , H04M3/4211 , H04M15/08 , H04M15/73 , H04M15/765 , H04M15/77 , H04M15/80 , H04M15/90 , H04M2203/1058 , H04M2203/6009 , H04M2203/6045 , H04M2203/6054 , H04M2215/0152 , H04M2215/0156 , H04M2215/016 , H04M2215/0168 , H04M2215/68 , H04M2215/7072 , H04M2215/724 , H04M2215/7254
摘要： A method, system, and program for billing for orders placed from a destination device according to the calling plan of the individual receiving the call. An authenticated identity for a callee answering a call placed to a destination device is received at an intermediary device. The intermediary device then accesses a billing plan for the authenticated identity of the callee and loads the billing plan for specifying charges for the call. When an order is placed by the callee with a caller, billing specifications for the order are automatically filled in from the billing plan. Responsive to a single entry by the callee at the destination telephony device, an authorization for billing the order according to the billing specifications is generated.
摘要翻译：一种用于根据接收呼叫的个人的呼叫计划从目的地设备发出的订单的计费的方法，系统和程序。在中间设备处接收被呼叫者接收到目的地设备的呼叫的认证身份。然后，中间设备访问被叫方的认证身份的计费方案，并加载用于指定呼叫费用的计费方案。被呼叫方通过呼叫方发出订单时，订单的计费规格将自动从计费计划中填写。响应被呼叫方在目的地电话设备的单个条目，生成根据计费规范对订单计费的授权。

30. 发明授权

US07215759B2 Hold queue wait estimations 失效
标题翻译：保持队列等待估计
公开(公告)号：US07215759B2
公开(公告)日：2007-05-08
申请号：US10015266
申请日：2001-12-12
申请人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M3/00
CPC分类号： H04M3/523 , H04M3/5238
摘要： A method, system, and program for estimating hold queue wait times are provided. Call times are individually estimated for multiple calls within a call center. In particular, call times may be estimated according to representative profiles, caller profiles, and current caller activity of the multiple calls within the call center. The identity of each caller may be authenticated and a caller profile accessed from a central server according to authenticated caller identities. The central server may be accessible to multiple call centers, where each call centers accesses and updates caller profiles according to a single caller identifier for each caller. In addition, call times estimates and factors utilized to calculate call time estimates may be output to a caller, preferably according to an output interface specified by the caller in the caller profile.
摘要翻译：提供了一种用于估计保持队列等待时间的方法，系统和程序。在呼叫中心内为多个呼叫分别估计呼叫时间。特别地，可以根据呼叫中心内的多个呼叫的代表性简档，呼叫者简档和当前呼叫者活动来估计呼叫时间。每个呼叫者的身份可以被认证，并且根据认证的呼叫者身份从中央服务器访问呼叫者简档。中央服务器可以被多个呼叫中心访问，其中每个呼叫中心根据每个呼叫者的单个呼叫者标识符来访问和更新呼叫者简档。此外，呼叫时间估计和用于计算呼叫时间估计的因素可以被输出到呼叫者，优选地根据呼叫者简档中呼叫者指定的输出接口。

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