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21. 发明授权

US09177283B2 System and method for providing a community portal for chat-based support services 有权
标题翻译：为基于聊天的支持服务提供社区门户的系统和方法
公开(公告)号：US09177283B2
公开(公告)日：2015-11-03
申请号：US11771144
申请日：2007-06-29
申请人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Nikhil Goel , Amar Nageswaram
发明人： Amit Singh , Fariborz Ebrahimi , Dinyar Kavouspour , Nikhil Goel , Amar Nageswaram
IPC分类号： G06Q10/10 , G06Q30/00 , G06Q30/08 , G06F17/30 , G06Q30/06
CPC分类号： G06Q10/10 , G06F17/30675 , G06Q10/101 , G06Q30/016 , G06Q30/06 , G06Q30/08 , Y10S707/99933
摘要： An approach is disclosed for providing a community portal for chat-based support services. Chat sessions corresponding to customer support service are established among multiple users and one or more agents. A community of the users is created during the chat sessions.
摘要翻译：公开了一种用于为基于聊天的支持服务提供社区门户的方法。在多个用户和一个或多个代理之间建立与客户支持服务相对应的聊天会话。用户社区在聊天会话期间创建。

22. 发明申请

US20130003957A1 GUIDING CALLS VIA GRAPHICAL USER INTERFACE 有权
标题翻译：通过图形用户界面指导
公开(公告)号：US20130003957A1
公开(公告)日：2013-01-03
申请号：US13173265
申请日：2011-06-30
申请人： Amit Singh , Patrick Smith , Vijay Arumugam , Roopa Kotha , Fariborz Ebrahimi
发明人： Amit Singh , Patrick Smith , Vijay Arumugam , Roopa Kotha , Fariborz Ebrahimi
IPC分类号： H04M3/42
CPC分类号： H04M3/5166 , H04M3/493 , H04M2203/252
摘要： A user device may display, via a graphical user interface, questions associated with a voice menu that is used by an interactive voice response (IVR) system to forward calls. The user device may obtain, via the graphical user interface, user responses to the questions. In addition, the user device may send information corresponding to the user responses to the questions to a remote device. The remote device may query the IVR system to identify a call agent, in a call center, whose profile matches the information, obtain contact information of the call agent from the IVR system, and send the contact information to the user device. Furthermore, the user device may receive the contact information from the remote device and display the contact information via the graphical user interface.
摘要翻译：用户设备可以经由图形用户界面显示与由交互式语音响应（IVR）系统用于转发呼叫的语音菜单相关联的问题。用户设备可以经由图形用户界面获得用户对问题的响应。此外，用户设备可以向远程设备发送与用户对问题的响应相对应的信息。远程设备可以查询IVR系统来识别呼叫中心中的呼叫中心，其配置文件与信息匹配，从IVR系统获取呼叫代理的联系人信息，并将联系人信息发送给用户设备。此外，用户设备可以从远程设备接收联系人信息，并经由图形用户界面显示联系人信息。

23. 发明申请

US20120124081A1 METHOD AND SYSTEM FOR PROVIDING DATA MIGRATION 审中-公开
标题翻译：提供数据移动的方法和系统
公开(公告)号：US20120124081A1
公开(公告)日：2012-05-17
申请号：US12948506
申请日：2010-11-17
申请人： Fariborz Ebrahimi , Shankar Srinivasan Harihara , Walid Hassan , Sumit Singh , Brian Matthew Vanderwiel , Rami El-Youssef , Terry Dean Boepple , Thillainathan Ponnambalam
发明人： Fariborz Ebrahimi , Shankar Srinivasan Harihara , Walid Hassan , Sumit Singh , Brian Matthew Vanderwiel , Rami El-Youssef , Terry Dean Boepple , Thillainathan Ponnambalam
IPC分类号： G06F17/30
CPC分类号： G06F16/214 , G06F16/258
摘要： An approach is provided for data migration. Table structure data associated with a logical table is extracted from a source database. Raw data associated with the logical table is extracted from the source database. A table structure in a target database is generated based on the table structure data. The raw data is loaded into the table structure in the target database.
摘要翻译：为数据迁移提供了一种方法。从源数据库中提取与逻辑表关联的表结构数据。从源数据库中提取与逻辑表关联的原始数据。基于表结构数据生成目标数据库中的表结构。原始数据加载到目标数据库中的表结构中。

24. 发明申请

US20100205475A1 META-DATA DRIVEN, SERVICE-ORIENTED ARCHITECTURE (SOA)-ENABLED, APPLICATION INDEPENDENT INTERFACE GATEWAY 审中-公开
标题翻译：元数据驱动，面向服务的架构（SOA） - 启用，应用程序独立接口网关
公开(公告)号：US20100205475A1
公开(公告)日：2010-08-12
申请号：US12636441
申请日：2009-12-11
申请人： Fariborz Ebrahimi , Walid Hassan , Sumit Singh , Indu Mohan Babu Nori
发明人： Fariborz Ebrahimi , Walid Hassan , Sumit Singh , Indu Mohan Babu Nori
IPC分类号： G06F15/16 , G06F11/07 , G06F17/30 , G06F3/048
CPC分类号： G06F21/6227 , G06F21/62
摘要： An interface gateway may receive a request including a first interface identifier. The interface gateway is associated with a group of interfaces, where each interface is associated with metadata that defines the interface. The metadata may include an interface identifier, information identifying services to be executed for the interface and an order in which the identified services are to be executed, and information identifying servers on which the identified services are implemented. The interface gateway may also identify, for the received request, one interface, of the group of interfaces, for processing the request based on the first interface identifier. The interface gateway may further process the received request using the one interface. When processing the received request, the interface gateway may execute the identified services on the identified servers according to the order, where the executing causes data, associated with the received request, to be converted from a source format to a target format.
摘要翻译：接口网关可以接收包括第一接口标识符的请求。接口网关与一组接口相关联，其中每个接口与定义接口的元数据相关联。元数据可以包括接口标识符，识别要为接口执行的服务的信息以及所识别的服务将被执行的顺序，以及识别所识别的服务被实现的服务器的信息。接口网关还可以针对所接收的请求标识该组接口中的一个接口，用于基于第一接口标识符来处理该请求。接口网关可以使用一个接口进一步处理接收到的请求。在处理接收到的请求时，接口网关可以根据命令执行所识别的服务器上的所识别的服务，其中执行导致与接收到的请求相关联的数据从源格式转换成目标格式。

25. 发明申请

US20100082773A1 SCREEN SCRAPING INTERFACE 有权
标题翻译：屏幕切割界面
公开(公告)号：US20100082773A1
公开(公告)日：2010-04-01
申请号：US12632097
申请日：2009-12-07
申请人： Youzhong Liu , Tao Pan , Kaushhik PILLALAMARRI , Khaldoun Sabagh , Fariborz Ebrahimi
发明人： Youzhong Liu , Tao Pan , Kaushhik PILLALAMARRI , Khaldoun Sabagh , Fariborz Ebrahimi
IPC分类号： G06F15/16
CPC分类号： H04L67/08 , H04L67/02 , H04L67/14 , H04L67/142 , H04L69/22
摘要： An interface can serve as a client-mainframe interface, enabling clients to develop applications without a need to understand mainframe processes and screen flows. Extended Tool Command Language (Tcl) can define services that can include a series of interactions with a mainframe system and service definitions can be added or updated on the interface during operation of the interface without disrupting processing. The service definitions can enable the interface to receive XML requests from a client, parse the XML requests, execute the service scripts to interact with the mainframe systems, generate the result in a XML format and send the XML file back to the client. Fundamental Mainframe Interactions (FMI) commands can interact with the mainframe systems and enable the specification of the XML structure of the request and response. The interface can provide efficient connection pooling management and connection life cycle control to improve the performance of the mainframe system interactions.
摘要翻译：接口可以作为客户机 - 主机接口，使客户端能够开发应用程序，而无需了解主机进程和屏幕流程。扩展工具命令语言（Tcl）可以定义可以包括与主机系统的一系列交互的服务，并且可以在接口操作期间在接口上添加或更新服务定义，而不会中断处理。服务定义可以使接口能够从客户端接收XML请求，解析XML请求，执行服务脚本与大型机系统进行交互，以XML格式生成结果并将XML文件发送回客户端。基本的主机交互（FMI）命令可以与大型机系统进行交互，并且能够指定请求和响应的XML结构。该接口可以提供高效的连接池管理和连接生命周期控制，以提高大型机系统交互的性能。

26. 发明授权

US07680797B1 Methods and systems for providing a data access layer 失效
标题翻译：用于提供数据访问层的方法和系统
公开(公告)号：US07680797B1
公开(公告)日：2010-03-16
申请号：US10897744
申请日：2004-07-23
申请人： Amit Singh , Tao Yang , Fariborz Ebrahimi , Akash Jain , Mohammad Azzam
发明人： Amit Singh , Tao Yang , Fariborz Ebrahimi , Akash Jain , Mohammad Azzam
IPC分类号： G06F17/30
CPC分类号： G06F17/3048
摘要： A preferred system for providing data access comprises an application program interface configured to delegate a request to at least one service providers also included in the system. The service providers may include a synchronization manager configured to maintain, based upon the request, data consistency between a first server containing the service providers and a second server and a cache manager configured to cache, based upon the request, a portion of a database query. In addition, the service providers may include a pre-fetch service configured to anticipate a database query, perform the anticipated query, and cache the results of the anticipated query, and a security manager configured to determine a restriction on the request based upon a role of a user associated with the request.
摘要翻译：用于提供数据访问的优选系统包括被配置为将请求委托给也包括在系统中的至少一个服务提供商的应用程序接口。服务提供商可以包括配置为基于请求维护包含服务提供商的第一服务器与第二服务器之间的数据一致性的配置以及配置为基于该请求来缓存数据库查询的一部分的高速缓存管理器的同步管理器。另外，服务提供商可以包括配置为预测数据库查询，执行预期查询和缓存预期查询的结果的预取服务，以及被配置为基于角色来确定对请求的限制的安全管理器与请求相关联的用户。

27. 发明申请

US20090006172A1 SYSTEM AND METHOD FOR PROVIDING WORKFLOW MONITORING 审中-公开
标题翻译：用于提供工作流监测的系统和方法
公开(公告)号：US20090006172A1
公开(公告)日：2009-01-01
申请号：US11771093
申请日：2007-06-29
申请人： Amit SINGH , Fariborz Ebrahimi , Dinyar Kavouspour , Abhijit Adhyapak , Srinivas Halembar
发明人： Amit SINGH , Fariborz Ebrahimi , Dinyar Kavouspour , Abhijit Adhyapak , Srinivas Halembar
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/06316 , G06Q10/0633
摘要： An approach is disclosed for providing a workflow monitoring system. Monitoring is performed for a non-occurrence of a successful movement by an object through a workflow that includes a plurality of activities. A task corresponding to the object is generated to specify non-movement through the workflow.
摘要翻译：公开了一种用于提供工作流监控系统的方法。执行监视以使对象通过包括多个活动的工作流不成功地移动。生成与该对象相对应的任务，以指定通过该工作流的不移动。

28. 发明申请

US20090003576A1 SYSTEM AND METHOD FOR PROVIDING CALL AND CHAT CONFERENCING 失效
标题翻译：用于提供呼叫和配对的系统和方法
公开(公告)号：US20090003576A1
公开(公告)日：2009-01-01
申请号：US11770969
申请日：2007-06-29
申请人： Amit SINGH , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram
发明人： Amit SINGH , Fariborz Ebrahimi , Dinyar Kavouspour , Bipin Sakamuri , Amar Nageswaram
IPC分类号： H04M3/42 , G06F15/16
CPC分类号： H04M3/567 , G06Q10/107 , H04M3/42221 , H04M3/5322 , H04M7/0045 , H04M2201/38 , H04M2201/60
摘要： An approach is disclosed for providing an integrated call and chat conferencing system. A first participant joins in a conference, wherein the first participant communicates over a voice session. The voice session is converted into a text stream and stored. A second participant joins in the conference, wherein the second participant communicates over a chat session. The stored converted text stream is presented to second participant.
摘要翻译：公开了一种用于提供集成呼叫和聊天会议系统的方法。第一参与者加入会议，其中第一参与者通过语音会话进行通信。语音会话被转换为文本流并存储。第二个参与者加入会议，其中第二个参与者通过聊天会话进行通信。存储的转换文本流被呈现给第二参与者。

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