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    • 11. 发明授权
    • System and method for providing handheld field force data gathering automation in a big box retail environment
    • 在大型零售环境中提供手持场强数据采集自动化的系统和方法
    • US08694352B1
    • 2014-04-08
    • US12218040
    • 2008-07-10
    • Stan HawkinsJoe MaranvilleNick Steele
    • Stan HawkinsJoe MaranvilleNick Steele
    • G06Q10/00G06F7/00G06F17/30
    • G06Q10/063G06Q10/06G06Q30/02
    • The present invention provides systems and methods for tracking service representative activity and data. Service representatives are equipped with handheld devices that are configured to execute question and instruction sequences during a service call. Worksheets containing such surveys and instruction sequences may be periodically transmitted to the handheld device from a backend server. The handheld device records the times at which the service representative enters and exits a retail location and the times at which particular tasks are started and completed. The worksheets allow service representatives to enter relevant data into the handheld device. Such data may include digital images, signatures and the like. All data collected at the handheld devices may be transmitted via a network or other communication link to a secure backend server, where it stored in a database and made available for query by a reporting module.
    • 本发明提供了用于跟踪服务代表活动和数据的系统和方法。 服务代表配备了手持设备,配置为在服务呼叫期间执行问题和指令序列。 包含这种调查和指令序列的工作表可以从后端服务器周期性地发送到手持设备。 手持设备记录服务代表进入和退出零售地点的时间以及开始和完成特定任务的时间。 工作表允许服务代表将相关数据输入手持设备。 这样的数据可以包括数字图像,签名等。 在手持设备处收集的所有数据可以经由网络或其他通信链路发送到安全后台服务器,其中它存储在数据库中并且可由报告模块查询。
    • 12. 发明授权
    • Initiation of an information transaction over a network via a wireless device
    • 通过无线设备通过网络启动信息事务
    • US08566248B1
    • 2013-10-22
    • US09988811
    • 2001-11-20
    • Nick SteeleStan HawkinsJoe MaranvilleAndrew Bradnan
    • Nick SteeleStan HawkinsJoe MaranvilleAndrew Bradnan
    • G06Q30/00
    • G06Q30/0201G06F17/30312G06F17/3056G06F17/30595G06F17/30867G06Q10/00G06Q20/382G06Q30/04G06Q40/12H04L67/02
    • An initiator service executed by a host server manages communications with wireless client devices concerning information accounts centrally stored in a data repository. In response to authenticating a user of a wireless client device, the initiator service may prompt the user to specify information to be retrieved from his information account and to specify a recipient of the retrieved information. The initiator service may then manage the retrieval and distribution of the specified information. The initiator service may also interact with a wireless client device to establish and distribute temporary authorizations to access information accounts. The initiator service may further receive promotion codes from wireless client devices and may query databases for data associated with each promotion code. Data received from the database may be transferred by the initiator service into an information account owned by the user of the wireless client device.
    • 由主机服务器执行的发起者服务管理与无线客户端设备的通信,涉及集中存储在数据存储库中的信息帐户。 响应于认证无线客户端设备的用户,发起者服务可以提示用户指定要从其信息帐户检索的信息并指定所检索信息的接收者。 然后,发起者服务可以管理指定信息的检索和分发。 启动器服务还可以与无线客户端设备交互以建立和分发用于访问信息帐户的临时授权。 发起者服务可以进一步从无线客户端设备接收促销代码,并且可以查询与每个促销代码相关联的数据的数据库。 从数据库接收的数据可以由发起者服务传送到由无线客户端设备的用户拥有的信息帐户中。