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    • 12. 发明申请
    • Method and system for customer service process management
    • US20060167735A1
    • 2006-07-27
    • US11390683
    • 2006-03-27
    • Richard Ward
    • Richard Ward
    • G05B19/418
    • G06Q30/02G06F19/00G06Q10/06311G06Q10/06316G06Q30/0201G06Q50/22
    • A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
    • 14. 发明申请
    • High bandwidth high gain receiver equalizer
    • 高带宽高增益接收均衡器
    • US20060001504A1
    • 2006-01-05
    • US11151573
    • 2005-06-13
    • Bhajan SinghAndrew PickeringRichard Ward
    • Bhajan SinghAndrew PickeringRichard Ward
    • H03H11/00
    • H04L25/03878H03H11/1291
    • There is provided a receiver equalizer comprising, a first equalizer unit having a basic equalizer stage and a negative impedance cell connected to said basic equalizer stage. Preferably the negative impedance cell comprises a pair of back to back transistors, and connected thereto a parallel resistor capacitor RC network. The basic equalizer stage comprises: a pair of current sources; a pair of transistors arranged as a differential pair, each transistor connected to a different one of the current sources; and a degeneration impedance connected in between the two current sources, and the transistors, wherein the negative impedance cell is connected across the outputs of the pair of transistors.
    • 提供了一种接收机均衡器,包括:具有基本均衡器级的第一均衡器单元和连接到所述基本均衡器级的负阻抗单元。 优选地,负阻抗单元包括一对背对背晶体管,并且连接到并联电阻器电容器RC网络。 基本均衡器级包括:一对电流源; 布置为差分对的一对晶体管,每个晶体管连接到不同的一个电流源; 以及连接在两个电流源和晶体管之间的退化阻抗,其中负阻抗单元跨越该对晶体管的输出端连接。
    • 18. 发明授权
    • Control of self-advancing mine roof supports
    • 控制自行推进的矿山屋顶支撑
    • US4146271A
    • 1979-03-27
    • US826902
    • 1977-08-22
    • Richard WardKenneth Darbyshire
    • Richard WardKenneth Darbyshire
    • E21D23/14E21D15/44
    • E21D23/14E21D23/146
    • Control units at each support have means for receiving function initiating signals from a communication system common to the supports, means responsive to those function initiating signals for issuing corresponding control signals to component elements of the associated support and means for transmitting data to the communication systems. A remote control unit has means for issuing control signals including such function initiating signals over the communication system, means for receiving data from the supports, means for specifying a sequential or automatic mode wherein support advancing means are successively operated sequentially, and means for displaying data from and relating to the supports. Advantageously, the sequential or automatic mode specifying means is operative relative to a preset distance, and the remote control unit further comprises means for specifying selective or manual modes wherein an individual support is selected and controlled without reference to any set sequence, one such selective or manual mode implementing the operation of the support advancing means to a, or said preset distance, and another allowing such operation without preset of its distance.
    • 每个支持处的控制单元具有用于接收来自支持共同的通信系统的功能发起信号的装置,响应于那些功能启动信号的装置,用于向相关支持的组件元件发出相应的控制信号,以及用于向通信系统发送数据的装置。 遥控单元具有用于通过通信系统发出包括这种功能启动信号的控制信号的装置,用于从支架接收数据的装置,用于指定顺序或自动模式的装置,其中支持提前装置依次顺序地操作,以及用于显示数据的装置 来自和与支持有关。 有利地,顺序或自动模式指定装置相对于预设的距离是可操作的,并且遥控单元还包括用于指定选择性或手动模式的装置,其中选择和控制单独的支持而不参考任何设定的顺序,一个这样的选择性或 手动模式将支撑推进装置的操作实现为或所述预设距离,另一种允许这种操作而没有预设其距离。
    • 20. 发明申请
    • WINE RECOMMENDATION SYSTEM AND METHOD
    • 葡萄酒建议系统和方法
    • US20140324624A1
    • 2014-10-30
    • US14232383
    • 2012-07-12
    • Richard WardDave TowneDavid H. StannardPeter Lachapelle
    • Richard WardDave TowneDavid H. StannardPeter Lachapelle
    • G06Q30/06
    • G06Q30/0631G06Q30/0251H04L67/306H04W4/021H04W4/21
    • A computer readable medium comprises instructions, which when executed by a data processor of a portable electronic device, cause the data processor to obtain a list of wines available at a commercial establishment; and identify at least one attribute associated with each wine included on the list of wines. The instructions further cause the data processor to, for each wine included on the list of wines, determine a score indicative of a likelihood that the user will purchase the wine on the basis of the at least one attribute and at least one of a characteristic associated with the user and a preference input by the user. Based on the score, the instructions further cause the data processor to identify at least one recommended wine for recommendation to the user; and present the at least one recommended wine on a display interface of the portable electronic device.
    • 计算机可读介质包括指令,当由便携式电子设备的数据处理器执行时,使数据处理器获得在商业机构可用的葡萄酒的列表; 并且识别与葡萄酒列表中包含的每种葡萄酒相关联的至少一个属性。 指令还使数据处理器对于葡萄酒列表中包含的每种葡萄酒来确定表示用户将基于至少一个属性和相关联的特征中的至少一个的可能性的分数 与用户和用户的偏好输入。 基于分数,指令进一步导致数据处理器识别至少一个推荐的葡萄酒以推荐给用户; 并将所述至少一种推荐的葡萄酒呈现在便携式电子设备的显示界面上。