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    • 11. 发明授权
    • Automatic virtual negotiations
    • 自动虚拟谈判
    • US06553347B1
    • 2003-04-22
    • US09317956
    • 1999-05-25
    • Onn TavorGila Ben AvrahanVadim Shevchenko
    • Onn TavorGila Ben AvrahanVadim Shevchenko
    • G06F1760
    • G06Q30/08G06Q10/083G06Q30/02G06Q30/0224G06Q30/0239G06Q40/04G06Q50/188Y10S707/99933Y10S707/99934Y10S707/99935
    • A method for conducting “one to one” commercial negotiations through an electronic medium such as the Internet. The negotiation process consists of sending persuasive texts to the user by the system, including discounts given by the system and responses to the price offers of the user. The system offers the product for a specific price, a price that may be optionally decreased as negotiation continues. The system frequently asks how much the user is willing to pay for the product. Based on the user's input, the system may accept the offer or, after one or more unacceptably low inputs from the user, may alternatively end the process of negotiation. Preferably, the system negotiates on many more parameters than simply the price itself. For example, the system may offer the user several presents or benefits in order to secure the sale. Commercial considerations are preferably included during this process. For example, the human merchant (vendor) receives a greater benefit by giving a small discount on the shipping cost than a large discount on the price of the product. The vendor preferably decides how to allocate control to the system. More preferably, the system features natural language capabilities which enable the user to interact as if with a human being, with a natural human language communication style. In addition, preferably the system stores information about users and the negotiation processes, so if the user interacts with the system again, then preferably the system can adjust the negotiation process more specifically for that user.
    • 通过互联网等电子媒介进行“一对一”商业谈判的方法。 谈判过程包括由系统向用户发送有说服力的文本,包括系统给出的折扣和对用户价格报价的回应。 该系统以特定价格提供产品,价格可随着谈判继续而可选地减少。 系统经常询问用户愿意为产品支付多少费用。 基于用户的输入,系统可以接受该提议,或者在来自用户的一个或多个不可接受的低输入之后,可以替代地结束协商过程。 优选地,系统比简单的价格本身协商更多的参数。 例如,系统可以向用户提供几个礼物或收益以确保销售。 在此过程中最好包括商业考虑。 例如,人造商(供应商)通过对产品的价格给予较小的折扣而获得更大的收益。 供应商最好决定如何将控制分配给系统。 更优选地,系统具有自然语言能力,其使得用户能够以人类与自然人类语言通信风格进行交互。 此外,优选地,系统存储关于用户和协商过程的信息,因此如果用户再次与系统交互,则优选地系统可以更具体地为该用户调整协商过程。
    • 14. 发明授权
    • Virtual sales personnel
    • 虚拟销售人员
    • US6070149A
    • 2000-05-30
    • US109726
    • 1998-07-02
    • Onn TavorGila Ben AvrahamVadim Shevchenko
    • Onn TavorGila Ben AvrahamVadim Shevchenko
    • G06Q30/02G06Q30/06G06F17/60
    • G06Q30/02G06Q30/06G06Q30/0631G06Q30/0633
    • A method for enabling users over a network or over the WWW to interact with an interactive sales representative system for providing sales guidance. The system offers the user products, services, or ideas (the "products") according to parameters collected from the user. The system guides the customer to retrieve the desired products. If the system does not have a product matched to the customer requirements, preferably it will operate a mechanism for suggesting alternatives which are the closest to the customer requirements. The system will execute various sales tools and techniques to help and assist the customer and to convince the customer to purchase a product. By guiding the customer to the target product, the system will shorten the search cycle for the customer as well as find better matched products. The system will provide market advisory, suggest, recommend, discuss (in written form and optionally voice form), comment, advise the customer regarding the products. The system might advise the customer in any other aspects as well (such as providing personal feedback). The system adds graphics, animation, 3D, movie clips, voice and other effects to make the session enjoyable for the customer. The system is capable of executing various tools and techniques to improve its sales capabilities and bring better sales results.
    • 一种用于使网络上或WWW上的用户与交互式销售代表系统交互以提供销售指导的方法。 该系统根据用户收集的参数提供用户产品,服务或想法(“产品”)。 系统引导客户检索所需的产品。 如果系统没有符合客户要求的产品,则最好是运行一种机制来建议与客户要求最接近的替代方案。 该系统将执行各种销售工具和技术来帮助和协助客户,并说服客户购买产品。 通过引导客户到目标产品,系统将缩短客户的搜索周期,并找到更好的匹配产品。 该系统将提供市场咨询,建议,推荐,讨论(书面形式和可选语音形式),评论,向客户咨询产品。 该系统也可以在任何其他方面向客户提供建议(例如提供个人反馈)。 该系统添加图形,动画,3D,影片剪辑,语音和其他效果,使会议愉快的客户。 该系统能够执行各种工具和技术,以提高其销售能力并带来更好的销售结果。