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11. 发明授权

US08467505B2 Voicemail filtering software 有权
标题翻译：语音邮件过滤软件
公开(公告)号：US08467505B2
公开(公告)日：2013-06-18
申请号：US11444798
申请日：2006-05-31
申请人： David A Howell , Linda Criddle , David Milstein , Lon-Chan Chu , Michael D Malueg
发明人： David A Howell , Linda Criddle , David Milstein , Lon-Chan Chu , Michael D Malueg
IPC分类号： H04M11/00 , H04J1/02 , H04L12/56 , G06F15/177 , G06F15/16 , G06F9/44 , G06F15/18 , H04Q7/38
CPC分类号： H04L12/66
摘要： Aspects of the present invention are directed to software that allows a callee to access and filter data related to a voicemail message. In accordance with one embodiment, searchable index key(s) are identified that are associated with a selected voicemail message. Then, a search is performed to identify data that is related to the selected voicemail message using the index key(s). Once the search is performed, a user interface is presented that references data identified as being related to the voicemail message. As a result, a callee may easily access and review data related to a voicemail message without being required to use multiple software applications.
摘要翻译：本发明的方面涉及允许被叫者访问和过滤与语音邮件消息有关的数据的软件。根据一个实施例，识别与所选择的语音邮件消息相关联的可搜索索引关键字。然后，执行搜索以使用索引关键字识别与所选择的语音邮件消息相关的数据。一旦执行了搜索，就呈现了一个用户界面，该用户界面引用被标识为与该语音邮件消息相关的数据。因此，被叫方可以轻松访问和查看与语音邮件消息相关的数据，而无需使用多个软件应用程序。

12. 发明授权

US08842660B2 VoIP variable metadata 有权
标题翻译： VoIP变量元数据
公开(公告)号：US08842660B2
公开(公告)日：2014-09-23
申请号：US11394578
申请日：2006-03-31
申请人： David Milstein , David A Howell , Linda Criddle , Michael D Malueg , Philip Andrew Chou
发明人： David Milstein , David A Howell , Linda Criddle , Michael D Malueg , Philip Andrew Chou
IPC分类号： H04L12/66 , H04M1/56 , H04M15/06 , H04M1/57 , H04M3/42
CPC分类号： H04M1/571 , H04L12/66 , H04M1/575 , H04M3/42025
摘要： A method and system for communicating a variable set of contextual information relating to a conversation over a communication channel is provided. When the contextual information is exchanged, any authorized sending party of the contextual information can change the scope, content, or amount of the contextual information that is transmitted to a next receiving party in a determined communication channel path. Before transmitting the contextual information, a desirable scope of the contextual information may be determined based on the next receiving party, in conjunction with the sending party's rules. The contextual information may be updated by adding new contextual information and/or deleting part of the contextual information which is outside of the scope. No contextual information may be transmitted if the next destination desires no contextual information or does not have capabilities to receive any contextual information.
摘要翻译：提供了一种用于在通信信道上传送与会话相关的可变的上下文信息集合的方法和系统。当上下文信息被交换时，上下文信息的任何授权的发送方可以改变在确定的通信信道路径中发送给下一个接收方的上下文信息的范围，内容或量。在发送上下文信息之前，可以结合发送方的规则，基于下一个接收方来确定上下文信息的期望范围。可以通过添加新的上下文信息和/或删除在范围之外的上下文信息的一部分来更新上下文信息。如果下一个目的地不需要上下文信息或者不具有接收任何上下文信息的能力，则不会发送上下文信息。

13. 发明授权

US08767718B2 Conversation data accuracy confirmation 有权
标题翻译：会话数据准确确认
公开(公告)号：US08767718B2
公开(公告)日：2014-07-01
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
IPC分类号： H04L12/66 , G06F3/16 , G06F3/00 , H04M7/00
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译：本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。

14. 发明申请

US20070280433A1 Voicemail message controls 审中-公开
标题翻译：语音邮件控件
公开(公告)号：US20070280433A1
公开(公告)日：2007-12-06
申请号：US11444633
申请日：2006-05-31
申请人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
发明人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
IPC分类号： H04M1/64
CPC分类号： H04M3/53341 , H04M3/5307 , H04M7/006 , H04M2201/42
摘要： Generally described, aspects of the present invention are directed at software systems for responding to a received voicemail message. In one embodiment, a selection user interface is provided where a primary callee may generate an event to create a draft voicemail message that is related to a received voicemail message. In response to receiving an event from the selection user interface to create a draft voicemail message, aspects of the present invention (1) create an electronic file to store the draft voicemail message, and (2) insert metadata into the electronic file that defines the relationship between the draft voicemail message and the received voicemail message. As a result, a callee may easily create a draft voicemail message that is related to a received voicemail message and have the draft voicemail message automatically populated with contextual data.
摘要翻译：一般来说，本发明的方面涉及用于响应所接收的语音邮件消息的软件系统。在一个实施例中，提供选择用户界面，其中主被叫方可以生成事件以创建与所接收的语音邮件消息相关的草稿语音邮件消息。响应于从选择用户界面接收到创建草稿语音邮件消息的事件，本发明的方面（1）创建电子文件以存储草稿语音邮件消息，以及（2）将元数据插入到定义语音留言信息和收到的语音邮件消息之间的关系。因此，被叫方可以轻松地创建与接收到的语音邮件消息相关的草稿语音邮件消息，并且草稿语音邮件消息自动填充上下文数据。

15. 发明申请

US20070280205A1 Voicemail filtering software 有权
标题翻译：语音邮件过滤软件
公开(公告)号：US20070280205A1
公开(公告)日：2007-12-06
申请号：US11444798
申请日：2006-05-31
申请人： David A. Howell , Linda Criddle , David Milstein , Lon-Chan Chu , Michael D. Malueg
发明人： David A. Howell , Linda Criddle , David Milstein , Lon-Chan Chu , Michael D. Malueg
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Aspects of the present invention are directed to software that allows a callee to access and filter data related to a voicemail message. In accordance with one embodiment, searchable index key(s) are identified that are associated with a selected voicemail message. Then, a search is performed to identify data that is related to the selected voicemail message using the index key(s). Once the search is performed, a user interface is presented that references data identified as being related to the voicemail message. As a result, a callee may easily access and review data related to a voicemail message without being required to use multiple software applications.
摘要翻译：本发明的方面涉及允许被叫者访问和过滤与语音邮件消息有关的数据的软件。根据一个实施例，识别与所选择的语音邮件消息相关联的可搜索索引关键字。然后，执行搜索以使用索引关键字识别与所选择的语音邮件消息相关的数据。一旦执行了搜索，就呈现了一个用户界面，该用户界面引用被标识为与该语音邮件消息相关的数据。因此，被叫方可以轻松访问和查看与语音邮件消息相关的数据，而无需使用多个软件应用程序。

16. 发明申请

US20080114594A1 CONVERSATION DATA ACCURACY CONFIRMATION 有权
标题翻译：对话数据精确确认
公开(公告)号：US20080114594A1
公开(公告)日：2008-05-15
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
IPC分类号： G10L21/00 , G10L15/26
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译：本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。

17. 发明授权

US07502364B2 Extensible metadata structure 失效
标题翻译：可扩展元数据结构
公开(公告)号：US07502364B2
公开(公告)日：2009-03-10
申请号：US11394773
申请日：2006-03-31
申请人： David Milstein , David A. Howell , Linda Criddle , Michael D. Malueg , Philip Andrew Chou , Scott C. Forbes , Kuansan Wang , Timothy M. Moore
发明人： David Milstein , David A. Howell , Linda Criddle , Michael D. Malueg , Philip Andrew Chou , Scott C. Forbes , Kuansan Wang , Timothy M. Moore
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Structured hierarchies for communicating contextual information relating to a VoIP conversation are provided. The structured hierarchies are utilized for efficient communications of various amounts and types of contextual information over a VoIP conversation channel. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices and prior to the exchange of contextual information. The structural hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. Additionally, the structural hierarchies can be extensible by the addition of more definitions to the current structural hierarchies.
摘要翻译：提供了用于传送与VoIP会话相关的上下文信息的结构化层级。结构化层次被用于通过VoIP对话信道有效地通信各种数量和类型的上下文信息。在两个VoIP增强设备之间的交谈建立之前，以及交换上下文信息之前，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。从一组预定义和声明的结构化层次结构中选择结构层次结构。随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。此外，通过向当前的结构层次结构添加更多的定义，结构层次结构可以扩展。

18. 发明申请

US20080003941A1 VoIP two-way broadcasting 审中-公开
标题翻译： VoIP双向广播
公开(公告)号：US20080003941A1
公开(公告)日：2008-01-03
申请号：US11480752
申请日：2006-06-30
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
IPC分类号： H04H1/00
CPC分类号： H04H60/06 , H04H20/08 , H04H20/59 , H04H60/46 , H04H2201/30 , H04L65/1096 , H04L67/30
摘要： A method and system for providing an ability to have two-way broadcasting in a VoIP system is provided. A call center may originate or relay a broadcast message to several clients. When a third party requests to broadcast a message, or specified triggering events are detected, content of the message may be collected and composed, and a group of recipient clients identified based on the content of the message. An individual broadcast message may be formatted, scheduled and transmitted based on the profile information of the recipient client(s). Moreover, a set of rules to specify the process of broadcasting may be provided from the third party and the service provider. For example, based on a set of rules, a next group of recipient clients may be determined after the initial broadcast and different broadcast messages may be formatted for each recipient client and transmitted.
摘要翻译：提供了一种用于提供在VoIP系统中具有双向广播的能力的方法和系统。呼叫中心可以向多个客户端发起或转发广播消息。当第三方请求广播消息或检测到指定的触发事件时，可以收集和组合消息的内容，以及基于消息的内容标识的一组接收者客户端。单个广播消息可以基于接收者客户端的简档信息进行格式化，调度和发送。此外，可以从第三方和服务提供商提供用于指定广播过程的一组规则。例如，基于一组规则，可以在初始广播之后确定下一组接收者客户端，并且可以为每个接收方客户端格式化不同的广播消息并进行发送。

19. 发明申请

US20070266079A1 Content Upload Safety Tool 有权
标题翻译：内容上传安全工具
公开(公告)号：US20070266079A1
公开(公告)日：2007-11-15
申请号：US11279213
申请日：2006-04-10
申请人： Linda Criddle , David Milstein
发明人： Linda Criddle , David Milstein
IPC分类号： G06F15/16
CPC分类号： G06Q10/107
摘要： Embodiments of content safety upload techniques are presented herein. In an implementation, outbound communications of client are monitored to detect personal identifying information (PII) in the content being communicated. Upon detection of PII one or more actions may be taken to manage the PII, for example warning a user, providing options to send or delete the communication, seeking approval and so on. Further, released PII may be tracked to permit reporting and subsequent management of PII released in outbound communications.
摘要翻译：本文介绍了内容安全上传技术的实施例。在实施中，监视客户端的出站通信以检测正在传达的内容中的个人识别信息（PII）。在检测到PII时，可以采取一种或多种操作来管理PII，例如警告用户，提供发送或删除通信的选项，寻求批准等。此外，可以跟踪发布的PII，以允许在出站通信中发布的PII的报告和后续管理。

20. 发明申请

US20070239685A1 Integrated user interface 有权
标题翻译：集成用户界面
公开(公告)号：US20070239685A1
公开(公告)日：2007-10-11
申请号：US11400612
申请日：2006-04-07
申请人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael Malueg , Scott Forbes , Gursharan Sidhu
发明人： David Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael Malueg , Scott Forbes , Gursharan Sidhu
IPC分类号： G06F17/30
CPC分类号： H04L29/06027 , H04L65/1069 , Y10S707/99933 , Y10S707/99934
摘要： A method and system for collecting contextual information in order to provide a requested service is provided. A service provider and a user may exchange a conversation and/or contextual information relating to a service over a communication channel. Based on the received user contextual information, the server may determine an appropriate source for obtaining more information relating to the requested service from the user. The server contacts the appropriate source and obtains information from it. Additionally, the server identifies the user interfaces for collecting more information relating to the requested service from the user. The server may transmit a set of contextual information, such as embedded instructions for invoking the user interfaces on a user's device, over the communication channel. While the user interacts with the user interfaces, new user's contextual information may be obtained by the server.
摘要翻译：提供了一种用于收集上下文信息以提供所请求的服务的方法和系统。服务提供商和用户可以通过通信信道交换与服务相关的会话和/或上下文信息。基于接收到的用户上下文信息，服务器可以确定用于从用户获得与所请求的服务有关的更多信息的适当源。服务器联系相应的源并从中获取信息。此外，服务器识别用于从用户收集与所请求的服务有关的更多信息的用户界面。服务器可以通过通信信道发送一组上下文信息，诸如用于在用户设备上调用用户界面的嵌入式指令。当用户与用户界面交互时，服务器可以获得新用户的上下文信息。

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