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11. 发明授权

US08489690B2 Providing cellular telephone subscription for e-mail threads 失效
标题翻译：为电子邮件线程提供蜂窝电话订阅
公开(公告)号：US08489690B2
公开(公告)日：2013-07-16
申请号：US12200080
申请日：2008-08-28
申请人： Tamer E. Abuelsaad , Candice B. Gilzean , Munisamy Subramanian , Kelly Aymar
发明人： Tamer E. Abuelsaad , Candice B. Gilzean , Munisamy Subramanian , Kelly Aymar
IPC分类号： G06F15/16
CPC分类号： H04W4/14 , H04L51/24 , H04L51/38 , H04W4/12
摘要： A method, system and computer-usable medium for providing a subscription to an e-mail message thread via a mobile device. A user may subscribe to an e-mail message thread utilizing a mobile device, based on a unique e-mail thread ID associated with the e-mail thread within the e-mail message itself. Updated data regarding the e-mail message thread can then be provided in response to activity associated with the e-mail message thread. The updated data can be provided in the form of, for example, a text message, a text-to-speech voicemail message, and so forth. Additionally, a telephone number associated with the mobile device can be added to a database stored in an e-mail server that manages the e-mail message and the e-mail message thread in order to subscribe to the e-mail message via a mobile device. SMS data associated with the user can also be added to the database. A user is permitted to subscribe or unsubscribe to the e-mail message/thread, in response to a selection of a particular option in the e-mail message itself.
摘要翻译：一种用于经由移动设备提供对电子邮件消息线程的订阅的方法，系统和计算机可用介质。基于与电子邮件消息本身内的电子邮件线程相关联的唯一电子邮件线程ID，用户可以使用移动设备订阅电子邮件消息。然后可以响应于与电子邮件消息线程相关联的活动来提供关于电子邮件消息线程的更新的数据。更新的数据可以以例如文本消息，文本到语音信箱消息等的形式提供。另外，与移动设备相关联的电话号码可被添加到存储在管理电子邮件消息和电子邮件消息线索的电子邮件服务器中的数据库中，以通过移动设备订阅电子邮件消息设备。与用户相关联的SMS数据也可以添加到数据库。响应于电子邮件消息本身中特定选项的选择，允许用户订阅或取消订阅电子邮件消息/线程。

12. 发明授权

US08453071B2 Method of providing phone service menus 有权
标题翻译：提供电话服务菜单的方法
公开(公告)号：US08453071B2
公开(公告)日：2013-05-28
申请号：US11348900
申请日：2006-02-07
申请人： Viktors Berstis , Candice B. Gilzean , Sonia M. Gaillard
发明人： Viktors Berstis , Candice B. Gilzean , Sonia M. Gaillard
IPC分类号： G06F3/048
CPC分类号： G06F3/0482 , G06F17/30882 , G06F17/30899
摘要： A method and system for facilitating the navigation of menu trees offered by service providers is provided. The method of facilitating menu tree options at a menu tree facilitator includes the steps of receiving a customer request from a customer at a menu tree service center, the request including a customer identification, and determining one menu tree from a plurality of menu trees based on the customer request, wherein each of the plurality of menu trees is associated with a service provider. The method also includes determining at least a portion of the determined menu tree based on the customer request; and sending the portion of the determined menu tree to the customer based on the determination. The menu tree facilitator is a separate entity from the service provider.
摘要翻译：提供了一种便于导航服务提供商提供的菜单树的方法和系统。在菜单树促进器中促进菜单树选项的方法包括以下步骤：在菜单树服务中心从客户接收客户请求，该请求包括客户标识，以及基于多个菜单树从一个菜单树中确定一个菜单树客户请求，其中多个菜单树中的每一个与服务提供商相关联。该方法还包括基于客户请求来确定所确定的菜单树的至少一部分; 以及基于所述确定将确定的菜单树的部分发送给客户。菜单树协调器是与服务提供商的单独实体。

13. 发明申请

US20100056187A1 METHOD AND SYSTEM FOR PROVIDING CELLULAR TELEPHONE SUBSCRIPTION FOR E-MAIL THREADS 失效
标题翻译：用于电子邮件线程提供细胞电话订阅的方法和系统
公开(公告)号：US20100056187A1
公开(公告)日：2010-03-04
申请号：US12200080
申请日：2008-08-28
申请人： Tamer E. Abuelsaad , Candice B. Gilzean , Munisamy Subramanian , Kelly Aymar
发明人： Tamer E. Abuelsaad , Candice B. Gilzean , Munisamy Subramanian , Kelly Aymar
IPC分类号： H04Q7/20
CPC分类号： H04W4/14 , H04L51/24 , H04L51/38 , H04W4/12
摘要： A method, system and computer-usable medium for providing a subscription to an e-mail message thread via a mobile device. A user may subscribe to an e-mail message thread utilizing a mobile device, based on a unique e-mail thread ID associated with the e-mail thread within the e-mail message itself. Updated data regarding the e-mail message thread can then be provided in response to activity associated with the e-mail message thread. The updated data can be provided in the form of, for example, a text message, a text-to-speech voicemail message, and so forth. Additionally, a telephone number associated with the mobile device can be added to a database stored in an e-mail server that manages the e-mail message and the e-mail message thread in order to subscribe to the e-mail message via a mobile device. SMS data associated with the user can also be added to the database. A user is permitted to subscribe or unsubscribe to the e-mail message/thread, in response to a selection of a particular option in the e-mail message itself.
摘要翻译：一种用于经由移动设备提供对电子邮件消息线程的订阅的方法，系统和计算机可用介质。基于与电子邮件消息本身内的电子邮件线程相关联的唯一电子邮件线程ID，用户可以使用移动设备订阅电子邮件消息。然后可以响应于与电子邮件消息线程相关联的活动来提供关于电子邮件消息线程的更新的数据。更新的数据可以以例如文本消息，文本到语音信箱消息等的形式提供。另外，与移动设备相关联的电话号码可被添加到存储在管理电子邮件消息和电子邮件消息线索的电子邮件服务器中的数据库中，以通过移动设备订阅电子邮件消息设备。与用户相关联的SMS数据也可以添加到数据库。响应于电子邮件消息本身中特定选项的选择，允许用户订阅或取消订阅电子邮件消息/线程。

14. 发明申请

US20090097635A1 METHOD AND APPARATUS FOR RESERVING A POSITION ON A QUEUE IN A SERVICE CENTER 审中-公开
标题翻译：用于保留服务中心队列位置的方法和装置
公开(公告)号：US20090097635A1
公开(公告)日：2009-04-16
申请号：US11872090
申请日：2007-10-15
申请人： Tamer E. Abuelsaad , Candice B. Gilzean
发明人： Tamer E. Abuelsaad , Candice B. Gilzean
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04M3/5231 , H04M3/5238
摘要： The Service Call Reservation program reserves a location in a queue so that a caller does not have to stay on the line to keep a position in a queue. When a customer contacts a service center the Service Call Reservation program informs the customer of the expected wait time. If the customer believes that the wait period is too long, the customer will indicate that to the program, and the program will prompt the user to provide a preferred method of notification.
摘要翻译：服务呼叫保留程序在队列中保留一个位置，以便呼叫者不必在线保持队列中的位置。当客户联系服务中心时，服务呼叫预约程序会通知客户预期的等待时间。如果客户认为等待时间太长，客户将会指出该程序，程序将提示用户提供一种首选的通知方式。

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