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    • 11. 发明申请
    • ANALYTICS OF HISTORICAL CONVERSATIONS IN RELATION TO PRESENT COMMUNICATION
    • 与现在交流相关的历史对话分析
    • US20120284353A1
    • 2012-11-08
    • US13552710
    • 2012-07-19
    • AL CHAKRAGARY DENNERMETTE HAMMERGEORGE KYRIACOUGARRET O'KEEFFEPATRICK J. O'SULLIVAN
    • AL CHAKRAGARY DENNERMETTE HAMMERGEORGE KYRIACOUGARRET O'KEEFFEPATRICK J. O'SULLIVAN
    • G06F15/16
    • G06Q10/107
    • A method of analyzing historical communications. During a first communication session between a first user and at least a second user, at least a first communication exchanged between the first user and the second user can be detected and stored. A second communication exchanged in a second communication can be compared with the first communication to determine a degree of similarity between the first communication and the second communication. In one aspect, when the degree of similarity is at least a threshold value, an indication can be provided to at least one user participating in the second communication session that the first communication potentially is relevant to the second communication session and that the first communication is available to be reviewed. In another aspect, a report pertaining to hierarchical relationships between users and the context of the communications can be generated based on the first and second communications.
    • 一种分析历史传播的方法。 在第一用户和至少第二用户之间的第一通信会话期间,可以检测和存储在第一用户和第二用户之间交换的至少第一通信。 可以将在第二通信中交换的第二通信与第一通信进行比较,以确定第一通信和第二通信之间的相似度。 一方面,当相似度至少为阈值时,可以向参与第二通信会话的至少一个用户提供第一通信可能与第二通信会话相关的指示,并且第一通信是 可供审查。 在另一方面,可以基于第一和第二通信来生成关于用户之间的层次关系和通信的上下文的报告。
    • 20. 发明申请
    • INTELLIGENT AUTOMATIC EXPANSION/CONTRACTION OF ABBREVIATIONS IN TEXT-BASED ELECTRONIC COMMUNICATIONS
    • 基于文本的电子通信智能自动扩展/缩写合约
    • US20130191738A1
    • 2013-07-25
    • US13357721
    • 2012-01-25
    • JUDITH H. BANKERIK S. BRYANTGARY DENNERPATRICK J. O'SULLIVAN
    • JUDITH H. BANKERIK S. BRYANTGARY DENNERPATRICK J. O'SULLIVAN
    • G06F17/00
    • G06F17/2276G06F17/2264G06F17/24
    • A method for intelligently handling abbreviations in text-based electronic communications can begin with the compilation of abbreviation usage history data by an intelligent abbreviation handler component of a text-based electronic communications system. The abbreviation usage history data can indicate a presentation preference for abbreviation elements based upon past usage by the user. An abbreviation element can be an abbreviation, an acronym, or an initialism. The abbreviation element can be presented in a condensed format or an expanded format. Abbreviation elements can be identified in a received text-based electronic communication. The presentation preference of each identified abbreviation element can be intelligently determined for each recipient from the abbreviation usage history data. An abbreviation-adjusted text-based electronic communication can be created for each recipient using the received text-based electronic communication and the determined presentation preference. The abbreviation-adjusted text-based electronic communication can be conveyed to the recipient.
    • 用于智能地处理基于文本的电子通信中的缩写的方法可以从基于文本的电子通信系统的智能缩写处理器组件的缩写使用历史数据的编译开始。 缩写使用历史数据可以基于用户的过去使用来指示缩写元素的呈现偏好。 缩写元素可以是缩写,首字母缩略词或初始化。 缩写元素可以以缩合格式或扩展格式呈现。 可以在接收到的基于文本的电子通信中识别缩写元素。 可以从缩写使用历史数据中为每个接收者智能地确定每个标识的缩写元素的呈现偏好。 可以使用接收到的基于文本的电子通信和确定的呈现偏好来为每个接收者创建缩写调整的基于文本的电子通信。 缩写调整后的基于文本的电子通信可以传达给接收者。