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11. 发明授权

US08218751B2 Method and apparatus for identifying and eliminating the source of background noise in multi-party teleconferences 有权
标题翻译：用于识别和消除多方电话会议背景噪声源的方法和装置
公开(公告)号：US08218751B2
公开(公告)日：2012-07-10
申请号：US12240119
申请日：2008-09-29
申请人： Neil Hepworth , Paul Roller Michaelis
发明人： Neil Hepworth , Paul Roller Michaelis
IPC分类号： H04M3/56
CPC分类号： H04M3/42365 , H04M3/42042 , H04M3/56 , H04M3/563 , H04M3/568 , H04M2201/38 , H04M2203/2088 , H04M2203/352 , H04M2203/5027 , H04M2203/5081
摘要： A mechanism is provided that allows participants on the conference call to identify, and then mute or filter, a participant(s) responsible for introducing the noise, regardless of whether the noise is caused by transmission impairments or by the participant(s) being in a noisy location. For example, individual users could be able to press a “test” button that could block each of the participants one at a time. This would allow the source of the noise to be identified. This “test button” could be one or more of provided at the endpoint(s), be enabled through a web interface or, for example, through a dedicated conference call interface at the endpoint(s) or at the conference bridge. The blocking of each participant could occur through interaction with the main PBX using, for example, in-band signaling to the PBX. Once the source(s) of the noise is identified, noise mitigation can be applied as needed.
摘要翻译：提供了一种机制，其允许电话会议上的参与者识别，然后静音或过滤负责引入噪声的参与者，而不管噪声是由传播障碍引起的还是由参与者所在的一个嘈杂的位置。例如，个人用户可以按一个“测试”按钮，可以一次阻止每个参与者一个。这将允许识别噪声的来源。该“测试按钮”可以是在端点处提供的一个或多个，可以通过web界面启用，或者例如通过端点或会议桥上的专用会议呼叫接口来实现。每个参与者的阻塞可以通过与主要PBX的交互来实现，例如使用PBX的带内信令。一旦确定了噪声源，就可以根据需要应用噪声抑制。

12. 发明授权

US08218532B1 Arrangement for dynamically diverting communications having characteristics incompatible with a communication device to another device 有权
标题翻译：用于将具有与通信设备不兼容的特征的通信动态地转移到另一设备的布置
公开(公告)号：US08218532B1
公开(公告)日：2012-07-10
申请号：US11956779
申请日：2007-12-14
申请人： David Burritt , Gwilym Evans , Brian Freeman , Paul Roller Michaelis , Vivekanada Velamala
发明人： David Burritt , Gwilym Evans , Brian Freeman , Paul Roller Michaelis , Vivekanada Velamala
IPC分类号： H04L12/66 , H04M11/00
CPC分类号： H04M3/42391 , H04L65/1006 , H04L65/1026 , H04L65/1053 , H04M7/1285 , H04M2203/2066
摘要： A monitoring device monitors headers of packets on a communications session with a primary communications device, and when it detects packets of a medium that is incompatible with the primary device, it causes those packets to be diverted to a secondary device that is associated with the primary device and that is compatible with that medium. During set-up of the communications session, the monitoring device replaces or supplements the handshake of the primary device, thereby providing to the network a single handshake that identifies the media supported by the combination of the primary and secondary devices.
摘要翻译：监视设备监视与主要通信设备的通信会话上的分组的报头，并且当其检测到与主设备不兼容的介质的分组时，它使得这些分组被转移到与主要设备相关联的辅助设备设备，并且与该介质兼容。在设置通信会话期间，监视设备替代或补充主设备的握手，从而向网络提供标识由主设备和辅设备的组合支持的媒体的单个握手。

13. 发明申请

US20120163558A1 LATENCY COMPENSATION ADJUNCT FOR TELECONFERENCE VOICE SWITCHES 有权
标题翻译：用于电话语音切换的延迟补偿调整
公开(公告)号：US20120163558A1
公开(公告)日：2012-06-28
申请号：US12978721
申请日：2010-12-27
申请人： Paul Roller Michaelis
发明人： Paul Roller Michaelis
IPC分类号： H04M1/24
CPC分类号： H04M1/57 , H04M2250/62
摘要： When making a decision about who should have control of a voice channel in a teleconference, one exemplary aspect is directed toward a voice switch mechanism that determines and takes into account a latency (such as a round trip latency) of each participant's path to the switch. The switch uses this information to ensure that short-latency paths do not have an unfair advantage over long-latency paths when individuals competitively seek control of the voice channel. Illustratively, if an individual is participating in the path that has a round trip latency of 300 ms or greater than that of other participants, the voice switch creates a level playing field even if it detects voice energy from a short-latency user first by granting control of the channel to the long-latency user if voice energy is detected from that user within 300 ms of the short-latency detection.
摘要翻译：当决定谁应该在电话会议中控制语音信道时，一个示例性方面针对语音切换机制，其确定并考虑每个参与者到交换机的路径的等待时间（例如往返延迟）。交换机使用这些信息来确保短时延路径在长时间延迟路径上不具有不公平的优势，当个人竞争性地寻求对语音信道的控制时。说明性地，如果个体正在参与具有等于或大于其他参与者的300ms或更长的往返延迟的路径，即使语音交换机首先通过授予来自短延迟用户的语音能量来检测语音能力，也会创建一个电平播放字段如果在短延迟检测的300ms内从该用户检测到语音能量，则将该信道控制到长延迟用户。

14. 发明授权

US07978827B1 Automatic configuration of call handling based on end-user needs and characteristics 有权
标题翻译：根据最终用户需求和特点自动配置呼叫处理
公开(公告)号：US07978827B1
公开(公告)日：2011-07-12
申请号：US10882975
申请日：2004-06-30
申请人： Gary Becker , Paul Roller Michaelis
发明人： Gary Becker , Paul Roller Michaelis
IPC分类号： H04M11/00
CPC分类号： H04M3/42391 , H04L65/1046 , H04L65/1069 , H04L67/306
摘要： A computational component for establishing a communication between a contactor and a contactee is provided that includes a user configuration agent 324 operable to (a) determine a network configuration requirement resulting from a disability of at least one of the contactor and the contactee, (b) incorporate the disability network configuration requirement in a communication set-up message; and (c) forward the communication set-up message to a communication device associated with the contactee.
摘要翻译：提供了一种用于建立接触器和被接触者之间的通信的计算部件，其包括用户配置代理324，其可操作以（a）确定由接触器和被接收者中的至少一个的残疾导致的网络配置要求，（b）将残疾网络配置要求纳入通信建立消息; 和（c）将通信建立消息转发到与被联系者相关联的通信设备。

15. 发明申请

US20110091021A1 SELECTION AND INITIATION OF IVR SCRIPTS BY CONTACT CENTER AGENTS 有权
标题翻译：联系中心代理人选择和启动IVR脚本
公开(公告)号：US20110091021A1
公开(公告)日：2011-04-21
申请号：US12579842
申请日：2009-10-15
申请人： Ashutosh Adkar , Amey Kulkarni , Paul Roller Michaelis , Anand Paithankar
发明人： Ashutosh Adkar , Amey Kulkarni , Paul Roller Michaelis , Anand Paithankar
IPC分类号： H04M1/64 , H04M11/00
CPC分类号： H04M3/493 , H04M3/5166 , H04M2201/42 , H04M2203/357
摘要： Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.
摘要翻译：提供了选择IVR脚本并启动该IVR脚本的方法，设备和系统。更具体地，可以由内容共享端点上的代理发起IVR脚本到客户机端点的用户的回放，将该IVR脚本的表示选择，拖放和丢弃到语音通信会话的表示上。 IVR脚本启动后，代理可以放弃呼叫，使IVR系统与客户端端点交互，无需进一步的代理参与。

16. 发明申请

US20110055555A1 LICENSING AND CERTIFICATE DISTRIBUTION VIA SECONDARY OR DIVIDED SIGNALING COMMUNICATION PATHWAY 有权
标题翻译：通过二级或分类信号通信途径的许可和证书分发
公开(公告)号：US20110055555A1
公开(公告)日：2011-03-03
申请号：US12548271
申请日：2009-08-26
申请人： Paul Roller Michaelis , David S. Mohler , Douglas W. Swartz , Roger L. Toennis
发明人： Paul Roller Michaelis , David S. Mohler , Douglas W. Swartz , Roger L. Toennis
IPC分类号： H04L9/32 , G06F21/00 , H04L29/06 , G06F15/16 , G06N5/02
CPC分类号： H04L63/18 , G06F21/10 , G06F21/105 , H04L9/3215 , H04L9/3263 , H04L63/10 , H04L2209/56 , H04L2209/80
摘要： In one embodiment, the present invention is directed to the use of separate communication pathways over different types of networks to handle bearer and control signaling in connection with a license transaction.
摘要翻译：在一个实施例中，本发明涉及在不同类型的网络上使用单独的通信路径来处理与许可证交易有关的承载和控制信令。

17. 发明申请

US20100322397A1 METHOD TO SET THE FLAG AS REPLIED OR FORWARDED TO ALL REPLIED OR FORWARDED VOICE MESSAGES 有权
标题翻译：将标签设置为所有更换或前进语音信息的方法
公开(公告)号：US20100322397A1
公开(公告)日：2010-12-23
申请号：US12488970
申请日：2009-06-22
申请人： Deepak Kale , Paul Roller Michaelis
发明人： Deepak Kale , Paul Roller Michaelis
IPC分类号： H04M1/64
CPC分类号： H04M3/53333
摘要： To assist with the usability of voice messaging systems, a technique is provided that provides audible information to a user about the status of one or more messages in the system. An audible message is played to the user indicating whether they have forwarded, replied, saved, or otherwise addressed a voice message. The audible indication can be triggered by the message recipient trying to reply, forward or otherwise access a message in the voice messaging system. This can be especially useful when the voice messaging system is accessed from a phone, such as an IP telephone or SIP phone. The technique at least allows users to know which voice messages they have addressed as well as to provide a summary of one or more messages in the voice messaging system such as 3 unread, 2 replied, 1 forwarded, and a total of 12 messages with message duration of 11 minutes.
摘要翻译：为了帮助语音消息系统的可用性，提供了一种技术，其向用户提供关于系统中的一个或多个消息的状态的可听信息。向用户播放一个可听消息，指示它们是否已转发，回复，保存或以其他方式寻址语音消息。听觉指示可以由消息接收者尝试回复，转发或以其他方式访问语音消息系统中的消息来触发。当从诸如IP电话或SIP电话的电话访问语音消息系统时，这可能是特别有用的。该技术至少允许用户知道他们已经寻址到的哪个语音消息以及提供语音消息系统中的一个或多个消息的摘要，例如3个未读，2个回复，1个转发，以及总共12个具有消息的消息持续时间为11分钟。

18. 发明申请

US20100303226A1 BARTERING SYSTEM AND METHOD FOR CONTROLLING POSITION IN A WAIT QUEUE IN A CONTACT CENTER 有权
标题翻译：用于控制接触中心等待队列中的位置的控制系统和方法
公开(公告)号：US20100303226A1
公开(公告)日：2010-12-02
申请号：US12474981
申请日：2009-05-29
申请人： Howard G. Kradjel , Paul Roller Michaelis
发明人： Howard G. Kradjel , Paul Roller Michaelis
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04M3/5238 , H04M2203/405
摘要： A contact center establishes a communication with a user. The communication is placed into a position in a wait queue that has other position(s) with other communication(s) that are waiting to be serviced by contact center agents. An offer is made to the user to change an amount of time to wait in the wait queue before being connected to a contact center agent. The offer can be based on a commodity such as money, frequent flyer miles, willingness to listen to an advertisement while holding, completing a survey, and the like. In response to the user accepting the offer, the position of the communication in the wait queue is changed to a different position. This allows the user to interactively adjust their wait time.
摘要翻译：联络中心与用户建立通信。通信被放置在等待队列中具有等待由联络中心代理服务的其他通信的其他位置的等待队列中的位置。在连接到联络中心代理之前，向用户发出更改要等待等待队列的时间量。该报价可以基于诸如货币，常旅客里程，持有听完广告意愿，完成调查等商品。响应于用户接受提议，等待队列中的通信的位置被改变到不同的位置。这允许用户交互地调整他们的等待时间。

19. 发明授权

US07653543B1 Automatic signal adjustment based on intelligibility 有权
标题翻译：基于可理解度的自动信号调整
公开(公告)号：US07653543B1
公开(公告)日：2010-01-26
申请号：US11388694
申请日：2006-03-24
申请人： Colin Blair , Jonathan R. Yee-Hang Choy , Andrew W. Lang , David Preshan Thambiratnam , Paul Roller Michaelis
发明人： Colin Blair , Jonathan R. Yee-Hang Choy , Andrew W. Lang , David Preshan Thambiratnam , Paul Roller Michaelis
IPC分类号： G10L21/00 , G06F17/20
CPC分类号： G10L21/02 , G10L17/26 , G10L2021/0135
摘要： The present invention is directed toward a method, device, and system for providing a high quality communication session. The system provides a way of determining speech characteristics of participants in the communication session and adjusting, if necessary, signals from a speaker to a listener such that the listener can more intelligibly understand what the speaker is saying.
摘要翻译：本发明涉及一种用于提供高质量通信会话的方法，设备和系统。该系统提供了确定通信会话中的参与者的语音特征的方式，并且如果需要的话，调整从扬声器到收听者的信号，使得听众可以更智能地理解说话者所说的话。

20. 发明授权

US07647499B2 Apparatus and method for ownership verification 有权
标题翻译：所有权验证的设备和方法
公开(公告)号：US07647499B2
公开(公告)日：2010-01-12
申请号：US11088398
申请日：2005-03-24
申请人： Colin Blair , Kevin Chan , Alexander Quentin Forbes , Christopher Reon Gentle , Neil Hepworth , Andrew W. Lang , Paul Roller Michaelis
发明人： Colin Blair , Kevin Chan , Alexander Quentin Forbes , Christopher Reon Gentle , Neil Hepworth , Andrew W. Lang , Paul Roller Michaelis
IPC分类号： H04L9/32 , G06F7/04
CPC分类号： G07C9/00111 , G06Q20/32 , G06Q20/327 , G06Q20/3278 , G06Q20/341 , G06Q20/4014 , G07F7/1008
摘要： A method and apparatus identifying an item by attaching a radio frequency identification device to the item; obtaining encryption information; generating an encrypted code from the encryption information by a programmer; inserting the encrypted code into the radio frequency identification device by the programmer whereas the encrypted code may be one of a plurality of encrypted codes; attempting to access the radio frequency identification device by a security reader by transmission of another encrypted code to the radio frequency identification device; and responding with a correct access signal by the radio frequency identification device in response to receipt of the other encrypted code if the other encrypted code is same as the inserted encrypted code.
摘要翻译：一种方法和装置，通过将射频识别装置附接到所述物品来识别物品; 获取加密信息; 由程序员从加密信息生成加密代码; 将编码器将加密码插入到射频识别装置中，而加密码可以是多个加密码之一; 尝试通过向射频识别装置发送另一加密代码由安全读取器访问射频识别装置; 以及如果其他加密代码与所插入的加密代码相同，则由射频识别装置响应于其他加密代码的接收而响应于正确的访问信号。

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