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11. 发明授权

US08447282B2 Technique for providing personalized information and communications services 失效
标题翻译：提供个性化信息和通信服务的技术
公开(公告)号：US08447282B2
公开(公告)日：2013-05-21
申请号：US13471646
申请日：2012-05-15
申请人： Nicholas J. Elsey , Michael A. Kepler , Timothy A. Timmins , Michael T. Samudio
发明人： Nicholas J. Elsey , Michael A. Kepler , Timothy A. Timmins , Michael T. Samudio
IPC分类号： H04W4/00
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A communications system for providing a service includes an interface configured to receive a directory assistance communication from a requester seeking a desired listing from among a plurality of available desired listings. A processor is configured to obtain a stored profile associated with the requester, the profile including at least one delivery preference set by the requester relating to the format in which said requester desires to have the desired listing delivered to them. A device configured to provide a communication listing associated with the desired listing to the requester, in response to the directory assistance request, in accordance with the preference proscribed by the requester in the profile and then connecting the requester to a second communication listing associated with the desired listing.
摘要翻译：用于提供服务的通信系统包括被配置为从多个可用期望列表中寻求寻求所需列表的请求者接收目录辅助通信的接口。处理器被配置为获得与所述请求者相关联的存储简档，所述简档包括所述请求者设置的至少一个递送偏好设置，所述递送偏好与所述请求者希望将所希望的列表传递给它们的格式有关。一种被配置为根据所述请求者在简档中所禁止的偏好来响应于目录帮助请求向请求者提供与期望列表相关联的通信列表，然后将请求者连接到与第二通信列表相关联的第二通信列表所需列表。

12. 发明申请

US20090156178A1 Technique for providing personalized information and communications services 审中-公开
公开(公告)号：US20090156178A1
公开(公告)日：2009-06-18
申请号：US12157608
申请日：2008-06-11
申请人： Nicholas J. Elsey , Michael A. Kepler , Timothy A. Timmins , Michael T. Samudio
发明人： Nicholas J. Elsey , Michael A. Kepler , Timothy A. Timmins , Michael T. Samudio
IPC分类号： H04M3/42
CPC分类号： G06Q10/109 , H04M1/2745 , H04M3/382 , H04M3/42161 , H04M3/44 , H04M3/4931 , H04M3/4933 , H04M7/00 , H04M7/003 , H04M7/006 , H04M7/12 , H04M2203/2072 , H04M2242/15 , Y10S707/99939
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

13. 发明授权

US06775371B2 Technique for effectively providing concierge-like services in a directory assistance system 失效
标题翻译：在目录辅助系统中有效提供礼宾服务的技术
公开(公告)号：US06775371B2
公开(公告)日：2004-08-10
申请号：US10201211
申请日：2002-07-22
申请人： Nicholas J. Elsey , Michael T. Samudio , Timothy A. Timmins
发明人： Nicholas J. Elsey , Michael T. Samudio , Timothy A. Timmins
IPC分类号： H04M164
CPC分类号： G06Q10/02 , G06Q20/32 , H04M3/42059 , H04M3/432 , H04M3/4931 , H04M3/53341 , H04M3/54 , H04M2203/652 , H04M2242/22
摘要： Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help. In addition, a pool of operators/agents capable of receiving the request for concierge-like services generate an electronic ticket representing such request. A pool of fulfillment agents capable of receiving the electronic ticket engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.
摘要翻译：希望目录援助服务的电话用户通过标准电话程序连接到诸如运营商的目录协助提供商。运营商提供目的地号码并发起与该号码的连接。一旦该连接被启动，则监视连接以发生诸如忙信号的预定条件。如果没有检测到这种情况，则呼叫者以正常的方式进行呼叫。然而，如果检测到这种情况，则呼叫者被自动转移到目录援助提供者以获得进一步的帮助。此外，能够接收礼宾服务请求的运营商/代理商池产生代表这种请求的电子机票。能够接收电子机票的履行代理人池进行必要的动作以满足要求。代理商联网到目录帮助和礼宾数据库以及礼宾服务的第三方提供商，以促进过程。

14. 发明申请

US20130117311A1 TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES 审中-公开
标题翻译：有效收集和分析数据以提供信息援助服务的技术
公开(公告)号：US20130117311A1
公开(公告)日：2013-05-09
申请号：US13461969
申请日：2012-05-02
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： G06F17/30
CPC分类号： G06F16/90344 , G06F16/955 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： A system for providing an information assistance service includes a communication interface for receiving a request for information. A search facility conducts a search using a first search criterion in response to the request, a second search criterion being provided in lieu of the first search criterion in conducting the search based on a correlation between the first search criterion and the second search criterion. The correlation is a function of the number of searches prior to the search where use of the first search criterion is followed by use of the second search criterion. The use of the second search criterion, but not the first search criterion, produces the desired results.
摘要翻译：用于提供信息援助服务的系统包括用于接收信息请求的通信接口。搜索设备响应于该请求使用第一搜索准则进行搜索，提供第二搜索准则代替第一搜索准则，以基于第一搜索准则和第二搜索条件之间的相关性进行搜索。相关性是搜索之前的搜索次数的函数，其中使用第一搜索标准之后是使用第二搜索标准。使用第二搜索准则而不是第一搜索标准产生期望的结果。

15. 发明申请

US20130003941A1 TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES 审中-公开
标题翻译：有效收集和分析数据以提供信息援助服务的技术
公开(公告)号：US20130003941A1
公开(公告)日：2013-01-03
申请号：US13342444
申请日：2012-01-03
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： H04M3/22
CPC分类号： G06F16/90344 , G06F16/955 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： A system for evaluating performance of an information assistance service includes a mechanism for processing communication calls which involve a call activity; one or more devices for generating data in processing the communication calls, and a processor for deriving information from the data, the information being used to evaluate a performance of the call activity.
摘要翻译：用于评估信息援助服务的性能的系统包括用于处理涉及呼叫活动的通信呼叫的机制; 用于在处理通信呼叫中生成数据的一个或多个设备，以及用于从数据中导出信息的处理器，该信息用于评估呼叫活动的性能。

16. 发明授权

US08195684B2 Technique for effectively collecting and analyzing data in providing information assistance services 有权
公开(公告)号：US08195684B2
公开(公告)日：2012-06-05
申请号：US10899188
申请日：2004-07-26
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： G06F17/30 , G06F15/173
CPC分类号： G06F17/30985 , G06F17/30876 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analyzed to generate dynamic data to supplement and/or improve the traditional databases, typically searched by an operator for responses to the information requests. In providing a public information assistance service, such dynamic data may concern, e.g., the most popular movies, restaurants, requested categories, etc. In providing a personalized information assistance service, such dynamic data may concern, e.g., previous telephone connections made for a subscriber, the most popular telephone connections requested by a subscriber, etc. In addition, based on the past search behavior, “fuzzy” logic is developed for correlating between search terms. When one search term is used in a search, the correlated search term may be suggested for adoption, in accordance with the fuzzy logic.

17. 发明授权

US08175249B2 Technique for effectively collecting and analyzing data in providing information assistance services 失效
标题翻译：提供信息援助服务有效收集和分析数据的技术
公开(公告)号：US08175249B2
公开(公告)日：2012-05-08
申请号：US10899343
申请日：2004-07-26
申请人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
发明人： Nicholas J. Elsey , Karen L. Johnson , Timothy A. Timmins
IPC分类号： H04M3/42
CPC分类号： G06F17/30985 , G06F17/30876 , G06Q30/02 , H04M3/51 , H04M2203/556
摘要： In an information/call center where calls are received, requesting information concerning entities, goods and services, directions to a given destination, etc., data is collected in processing such calls. In accordance with the invention, the collected data is analyzed to generate dynamic data to supplement and/or improve the traditional databases, typically searched by an operator for responses to the information requests. In providing a public information assistance service, such dynamic data may concern, e.g., the most popular movies, restaurants, requested categories, etc. In providing a personalized information assistance service, such dynamic data may concern, e.g., previous telephone connections made for a subscriber, the most popular telephone connections requested by a subscriber, etc. In addition, based on the past search behavior, “fuzzy” logic is developed for correlating between search terms. When one search term is used in a search, the correlated search term may be suggested for adoption, in accordance with the fuzzy logic.
摘要翻译：在接收到呼叫的信息/呼叫中心中，请求关于实体，商品和服务的信息，到给定目的地的指示等，在处理这种呼叫时收集数据。根据本发明，分析所收集的数据以生成动态数据以补充和/或改进传统数据库，通常由操作者搜索以响应信息请求。在提供公共信息援助服务时，这种动态数据可能涉及例如最受欢迎的电影，餐馆，所请求的类别等。在提供个性化信息援助服务时，这样的动态数据可能会涉及，例如，为用户，用户请求的最流行的电话连接等。另外，基于过去的搜索行为，开发了用于搜索项之间相关的“模糊”逻辑。当在搜索中使用一个搜索词时，可以根据模糊逻辑建议相关的搜索词语以供采用。

18. 发明授权

US08938060B2 Technique for effectively providing personalized communications and information assistance services 有权
标题翻译：有效提供个性化通信和信息服务的技术
公开(公告)号：US08938060B2
公开(公告)日：2015-01-20
申请号：US11525289
申请日：2006-09-21
申请人： Timothy A. Timmins , Nathan B. Baker , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Gary E. Henry
发明人： Timothy A. Timmins , Nathan B. Baker , John S. Miller , Christopher A. Huey , Philip A. Ljubicich , Gary E. Henry
IPC分类号： H04M3/42 , H04L29/08 , H04M3/493
CPC分类号： H04L67/34 , H04L67/06 , H04M3/4931 , H04M2203/554
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services may include, e.g., private directory and calendar data synchronization, identity pre-validation, etc. To personalize the services, at least one profile record associated with the user which may specify, among others, the devices used by the user to communicate with the information/call center, and preferred information/call center to which an information assistance call is routed. Accordingly, services and service features provided to the user may be tailored for use with the specified devices. Security measures may also be instituted in the profile record to restrict use of certain services and service features.
摘要翻译：用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。这样的服务可以包括例如专用目录和日历数据同步，身份预验证等。为了个性化服务，至少一个与用户相关联的简档记录，其可以指定用户所使用的设备通信信息/呼叫中心，以及信息协助呼叫所路由的优选信息/呼叫中心。因此，提供给用户的服务和服务特征可以被定制以与指定的设备一起使用。简档记录中也可以采取安全措施来限制使用某些服务和服务功能。

19. 发明申请

US20090252304A1 Communications methods and systems using voiceprints 审中-公开
标题翻译：使用声纹的通信方法和系统
公开(公告)号：US20090252304A1
公开(公告)日：2009-10-08
申请号：US12154778
申请日：2008-05-27
申请人： Timothy A. Timmins , John S. Miller , Nathan B. Baker , Christopher A. Huey , Philip A. Ljubicich
发明人： Timothy A. Timmins , John S. Miller , Nathan B. Baker , Christopher A. Huey , Philip A. Ljubicich
IPC分类号： H04M1/64
CPC分类号： H04M3/4878 , H04M3/42068 , H04M3/4931 , H04M2201/41
摘要： In communications systems where multiple users may be associated with the same account, the voiceprint of a user is used to identify a profile of the user, facilitating identification of the user's preferences without requesting additional information from the user. The system may also monitor messages played to individual users, to control the playing of the messages to users. Calls made by users associated with the same account may be allocated to the caller initiating the call in bills, based on voiceprints. Voiceprints may be collected for use in deriving voiceprint samples during registration of a user with the system and during conversations between the user and the system. A voiceprint comparison threshold may be set based on the type of phone calling the system, to compensate for noise. Changes in phone numbers and/or addresses of users are monitored and the threshold is adjusted if changes are found.
摘要翻译：在多个用户可能与同一帐户相关联的通信系统中，用户的声纹用于识别用户的简档，便于识别用户的偏好而不需要用户的附加信息。该系统还可以监视对各个用户播放的消息，以控制向用户播放消息。基于声波纹的用户可以将与同一帐户相关联的用户的呼叫分配给呼叫者发起账单。可以收集Voiceprint用于在用户与系统注册期间以及在用户与系统之间的对话期间导出声纹样本。可以基于呼叫系统的电话的类型来设置声纹比较阈值，以补偿噪声。监控用户的电话号码和/或地址的更改，如果发现更改，则调整阈值。

20. 发明申请

US20090110178A1 Technique for effectively providing a personalized information assistance service 失效
标题翻译：有效提供个性化信息援助服务的技术
公开(公告)号：US20090110178A1
公开(公告)日：2009-04-30
申请号：US12287146
申请日：2008-10-06
申请人： Timothy A. Timmins , John S. Miller , Nathan B. Baker
发明人： Timothy A. Timmins , John S. Miller , Nathan B. Baker
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , G06Q30/02 , H04M3/42068 , H04M3/493 , H04M2203/2061 , H04M2242/15
摘要： A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing individual listing information items on a restrictive basis, caller identification service, etc. To personalize the services, at least one profile record associated with the user is used which specifies the subscribed services and the preferred ways of receiving information. For example, the profile may specify use of a special skilled operator, personal interests, methods of delivery of targeted information to the user, etc.
摘要翻译：用户可以使用通信设备，例如无线电话，移动设备或个人数字助理（PDA）来联系根据本发明的操作者向用户提供个性化信息和通信服务的信息/呼叫中心。这样的服务包括例如在限制性的基础上提供单独的列表信息项，呼叫者识别服务等。为了个性化服务，使用与用户相关联的至少一个简档记录，其指定订阅的服务和接收信息的优选方式。例如，该简档可以指定使用特殊技术操作者，个人兴趣，向用户传送目标信息的方法等。

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