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    • 11. 发明申请
    • SYSTEMS AND METHODS FOR LEAD ROUTING
    • 引导路由的系统和方法
    • US20160050316A1
    • 2016-02-18
    • US14458080
    • 2014-08-12
    • YP LLC
    • Mehul JainKarthik RamanChitiksha ShahKent William LauxDeepak Kumar Thakral
    • H04M3/436H04M3/51
    • H04M3/4365G06Q10/10G06Q30/01G06Q30/02H04M3/4878H04M3/51H04M2203/1058
    • Systems, methods, apparatuses, and computer-readable media for managing and evaluating leads from incoming calls are provided. A first inbound call from a first caller may be received. A first set of information identifying characteristics of the first inbound call may be processed. A second set of information identifying characteristics of the first inbound call may be determined based on the first set of information. A first category may be matched to the first inbound call. A first receiver may be determined. A second inbound call from a second caller may be received. A third set of information identifying characteristics of the second inbound call may be processed. A fourth set of information identifying characteristics of the second inbound call may be determined based on the third set of information. A second category may be matched to the second inbound call. A second receiver may be determined.
    • 提供了用于管理和评估来自呼叫的线索的系统,方法,设备和计算机可读介质。 可以接收来自第一呼叫者的第一个来电呼叫。 可以处理识别第一入站呼叫的特征的第一组信息。 可以基于第一组信息来确定识别第一入站呼叫的特征的第二组信息。 第一个类别可能与第一个入站呼叫相匹配。 可以确定第一接收机。 可以接收来自第二呼叫者的第二呼入呼叫。 可以处理识别第二入站呼叫的特征的第三组信息。 可以基于第三组信息来确定识别第二入站呼叫的特征的第四组信息。 第二个类别可能与第二个入站呼叫相匹配。 可以确定第二接收机。
    • 14. 发明申请
    • SYSTEMS AND METHODS FOR IMPLEMENTING A PERSONALIZED PROVIDER RECOMMENDATION ENGINE
    • 实施个人提供者推荐机构的系统和方法
    • US20160112394A1
    • 2016-04-21
    • US14918340
    • 2015-10-20
    • YP LLC
    • Sudheer SahuRandell BeltranMonik KharePremkumar ManiGunjan SharmanSaravana Narayana Reddy SiddhavarapuNataliya Kupchyk
    • H04L29/06G06F17/30
    • H04L63/08H04L63/102
    • Techniques for making personalized provider recommendations in related categories include identifying a first entity category from a plurality of entity categories based on context information. A first category relationship is identified from a plurality of category relationships based on the first entity category. The first category relationship indicates that the first entity category and a second entity category are related. A first provider specific profile is identified from a plurality of provider specific profiles based on user profile data associated with a user account. The first provider specific profile is associated with the first entity category. A second provider specific profile associated with the second entity category is identified from the plurality of provider specific profiles based on the user profile data. A plurality of providers including a first provider associated with the first provider specific profile and a second provider associated with the second provider specific profile is displayed.
    • 用于使相关类别中的个性化提供商建议的技术包括基于上下文信息从多个实体类别识别第一实体类别。 基于第一实体类别从多个类别关系中识别第一类别关系。 第一类关系表示第一实体类别和第二实体类别相关。 基于与用户帐户相关联的用户简档数据,从多个供应商特定简档中识别第一供应商特定简档。 第一个提供者特定配置文件与第一个实体类别相关联。 基于用户简档数据,从多个供应商特定简档中识别与第二实体类别相关联的第二提供商特定简档。 显示包括与第一供应商特定简档相关联的第一供应商的多个供应商和与第二供应商特定配置文件相关联的第二供应商。
    • 16. 发明授权
    • Systems and methods for location-aware call processing
    • 用于位置感知呼叫处理的系统和方法
    • US09247470B2
    • 2016-01-26
    • US14754607
    • 2015-06-29
    • YP LLC
    • Mehul JainKent William LauxJohnson Michael
    • H04W4/00H04W36/14H04W4/02H04W84/04H04W36/32
    • H04W36/14H04W4/027H04W36/32H04W48/18H04W76/10
    • Systems, methods, and computer-readable storage media for location-aware call processing for routing a call to a provider are provided. A telephone call from an end-user communication device may be received. An indication of a first provider category may be identified. A first set of provider information may be processed based on the first provider category. A heat map may be generated to identify correlations between user information, location information, and/or provider information. An area proximate to a first location of an end-user communication device may be calculated. A second set of provider information may be identified based on the first location and/or the area proximate to the first location. A provider is selected based on rankings of the providers. A provider is selected based on the ranking, a telephone reference is determined for the selected provider, and a connection of a telephone call is facilitated to the selected provider.
    • 提供了用于将呼叫路由到提供者的位置感知呼叫处理的系统,方法和计算机可读存储介质。 可以接收来自终端用户通信设备的电话呼叫。 可以识别第一提供者类别的指示。 可以基于第一提供商类别来处理第一组提供者信息。 可以生成热图以识别用户信息,位置信息和/或提供者信息之间的相关性。 可以计算接近最终用户通信设备的第一位置的区域。 可以基于第一位置和/或接近第一位置的区域来识别第二组提供者信息。 根据提供商的排名选择提供者。 基于排名来选择提供者,为所选择的提供者确定电话参考,并且便于所选择的提供者进行电话呼叫的连接。