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11. 发明申请

US20100162251A1 SYSTEM, METHOD, AND COMPUTER-READABLE MEDIUM FOR CLASSIFYING PROBLEM QUERIES TO REDUCE EXCEPTION PROCESSING 审中-公开
标题翻译：用于分类问题的系统，方法和计算机可读介质，以减少异常处理
公开(公告)号：US20100162251A1
公开(公告)日：2010-06-24
申请号：US12339574
申请日：2008-12-19
申请人： Anita Richards , Douglas Brown
发明人： Anita Richards , Douglas Brown
IPC分类号： G06F9/44
CPC分类号： G06F16/2453
摘要： A system, method, and computer-readable medium that facilitate classification of database requests as problematic based on estimated processing characteristics of the request are provided. Estimated processing characteristics may include estimated skew including central processing unit skew and input/output operation skew, central processing unit duration per input/output operation, and estimated memory usage. The estimated processing characteristics are made on a request step basis. The request is classified as problematic responsive to determining one or more of the estimated characteristics of a request step exceed a corresponding threshold. In this manner, mechanisms for predicting bad query behavior are provided. Workload management of those requests may then be more successfully provided through workload throttles, filters, or even a more confident exception detection that correlates with the estimated bad behavior.
摘要翻译：提供了一种系统，方法和计算机可读介质，其基于所请求的估计处理特性，有助于将数据库请求分类为有问题的。估计的处理特性可以包括估计的偏差，包括中央处理单元偏移和输入/输出操作偏移，每个输入/输出操作的中央处理单元持续时间和估计的存储器使用。估计的处理特性是在请求步骤的基础上进行的。响应于确定请求步骤的估计特性中的一个或多个超过相应的阈值，将该请求分类为有问题的。以这种方式，提供了用于预测不良查询行为的机制。那么这些请求的工作负载管理可以通过工作负载节流，过滤器或甚至与估计的不良行为相关的更自信的异常检测来更成功地提供。

12. 发明授权

US07721123B2 Method and apparatus for managing the power consumption of a data processing system 失效
标题翻译：用于管理数据处理系统的功耗的方法和装置
公开(公告)号：US07721123B2
公开(公告)日：2010-05-18
申请号：US12025649
申请日：2008-02-04
申请人： Shigehiro Asano , Jeffrey Douglas Brown , Michael Norman Day , Charles Ray Johns , James Allan Kahle , Alvan Wing Ng , Michael Fan Wang , Thuong Quang Truong
发明人： Shigehiro Asano , Jeffrey Douglas Brown , Michael Norman Day , Charles Ray Johns , James Allan Kahle , Alvan Wing Ng , Michael Fan Wang , Thuong Quang Truong
IPC分类号： G06F1/26 , G06F1/32
CPC分类号： G06F1/3203 , G06F12/0831 , G06F12/1027 , G06F2212/1028 , Y02D10/13
摘要： A component of a microprocessor-based data processing system, which includes features for regulating power consumption in snoopable components and has gating off memory coherency properties, is determined to be in a relatively inactive state and is transitioned to a non-snoopable low power mode. Then, when a snoop request occurs, a retry protocol is sent in response to the snoop request. In conjunction with the retry protocol, a signal is sent to bring the component into snoopable mode. When the retry snoop is requested, the component is in full power mode and can properly respond to the snoop request. After the snoop request has been satisfied, the component again enters into a low power mode. Therefore, the component is able to enter into a low power mode in between snoops
摘要翻译：基于微处理器的数据处理系统的一个组件，其包括用于调节可窥探组件中的功耗并具有门控存储器一致性属性的特征，被确定为处于相对不活动状态，并且转换到不可窥探的低功率模式。然后，当侦听请求发生时，响应于窥探请求发送重试协议。结合重试协议，发送信号使组件进入窥探模式。当请求重试监听时，组件处于全功率模式，并可以正常响应窥探请求。在snoop请求已满足后，组件再次进入低功耗模式。因此，该组件能够在两个snoops之间进入低功耗模式

13. 发明申请

US20100115205A1 SYSTEM, METHOD, AND COMPUTER-READABLE MEDIUM FOR SPOOL CACHE MANAGEMENT 有权
标题翻译：系统，方法和计算机可读介质，用于SPOOL CACHE管理
公开(公告)号：US20100115205A1
公开(公告)日：2010-05-06
申请号：US12263516
申请日：2008-11-03
申请人： Douglas Brown , John Mark Morris
发明人： Douglas Brown , John Mark Morris
IPC分类号： G06F12/08
CPC分类号： G06F12/0868 , G06F12/0891 , G06F17/3048 , G06F2212/263 , G06F2212/465
摘要： A system, method, and computer-readable medium that facilitate efficient use of cache memory in a massively parallel processing system are provided. A residency time of a data block to be stored in cache memory or a disk drive is estimated. A metric is calculated for the data block as a function of the residency time. The metric may further be calculated as a function of the data block size. One or more data blocks stored in cache memory are evaluated by comparing a respective metric of the one or more data blocks with the metric of the data block to be stored. A determination is then made to either store the data block on the disk drive or flush the one or more data blocks from the cache memory and store the data block in the cache memory. In this manner, the cache memory may be more efficiently utilized by storing smaller data blocks with lesser residency times by flushing larger data blocks with significant residency times from the cache memory. The disclosed cache management mechanisms are effective for many workloads and are adaptable to various database usage scenarios without requiring detailed studies of the particular data demographics and workload.
摘要翻译：提供了一种有助于在大规模并行处理系统中有效使用高速缓冲存储器的系统，方法和计算机可读介质。估计要存储在高速缓冲存储器或磁盘驱动器中的数据块的驻留时间。根据居住时间的函数计算数据块的度量。该度量还可以作为数据块大小的函数来计算。通过将一个或多个数据块的相应度量与要存储的数据块的度量进行比较来评估存储在高速缓冲存储器中的一个或多个数据块。然后确定将数据块存储在磁盘驱动器上或从高速缓存存储器刷新一个或多个数据块，并将数据块存储在高速缓冲存储器中。以这种方式，通过用来自高速缓冲存储器的大量驻留时间冲洗较大的数据块，可以通过存储具有较小驻留时间的较小数据块来更有效地利用高速缓冲存储器。公开的缓存管理机制对于许多工作负载是有效的，并且适用于各种数据库使用场景，而不需要详细研究特定数据人口统计特征和工作负载。

14. 发明申请

US20090132611A1 Closed-loop system management method and process capable of managing workloads in a multi-system database environment 有权
标题翻译：能够管理多系统数据库环境中的工作负载的闭环系统管理方法和过程
公开(公告)号：US20090132611A1
公开(公告)日：2009-05-21
申请号：US11985994
申请日：2007-11-19
申请人： Douglas Brown , Debra Galeazzi
发明人： Douglas Brown , Debra Galeazzi
IPC分类号： G06F17/00
CPC分类号： G06F17/30575
摘要： A computer-implemented apparatus, method, and article of manufacture provide the ability to manage a plurality of database systems. A domain contains a plurality of database systems. A system event monitor, on each of the database systems, monitors the database systems' system conditions and operating environment events within the domain. A multi-system regulator manages the domain, communicates with the system event monitor, and creates a dynamic event on one of the database systems based on the system conditions and operating environment events. The dynamic event causes an adjustment to a state of the database system.
摘要翻译：计算机实现的装置，方法和制品提供管理多个数据库系统的能力。域包含多个数据库系统。每个数据库系统上的系统事件监视器监视数据库系统的系统状况和域内的操作环境事件。多系统调节器管理域，与系统事件监视器进行通信，并根据系统条件和操作环境事件在数据库系统之一上创建动态事件。动态事件导致数据库系统的状态的调整。

15. 发明申请

US20090103708A1 Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation 有权
标题翻译：用于确定客户和联络中心之间的电话通信部分的方法和系统，以对通信的每个部分进行分类，评估谈判并自动建立时间计算
公开(公告)号：US20090103708A1
公开(公告)日：2009-04-23
申请号：US12286168
申请日：2008-09-29
申请人： Kelly Conway , Douglas Brown , Roger Warford , David Gustafson , Christopher Danson
发明人： Kelly Conway , Douglas Brown , Roger Warford , David Gustafson , Christopher Danson
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , H04M3/42221
摘要： The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine communication objects, forming segments of like communication objects, determining strength of negotiations between the contact center and the customer from the segments, and automate setup time calculation.
摘要翻译：本发明涉及一种用于分析电子通信的方法和系统，更具体地，涉及分析客户和联络中心之间的电话通信，以确定通信对象，形成类似通信对象的段，确定联络中心与协商中心之间的协商强度来自细分的客户，并自动进行设置时间计算。

16. 发明申请

US20090103699A1 Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center 审中-公开
标题翻译：在客户和联络中心之间的电话通信期间确定客户挂机的方法和系统
公开(公告)号：US20090103699A1
公开(公告)日：2009-04-23
申请号：US12286256
申请日：2008-09-29
申请人： Kelly Conway , Douglas Brown , Roger Warford , David Gustafson , Christopher Danson
发明人： Kelly Conway , Douglas Brown , Roger Warford , David Gustafson , Christopher Danson
IPC分类号： H04M11/00
CPC分类号： H04M3/5175 , G06Q10/10
摘要： The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine early termination of a telephonic communication.
摘要翻译：本发明涉及一种用于分析电子通信的方法和系统，更具体地，涉及分析客户和联络中心之间的电话通信以确定提前终止电话通信。

17. 发明申请

US20080260122A1 Method and system for selecting and navigating to call examples for playback or analysis 有权
标题翻译：用于选择和导航到用于播放或分析的呼叫示例的方法和系统
公开(公告)号：US20080260122A1
公开(公告)日：2008-10-23
申请号：US12079828
申请日：2008-03-28
申请人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
发明人： Kelly Conway , David Gustafson , Douglas Brown , Christopher Danson
IPC分类号： H04M15/00
CPC分类号： H04M3/5175 , G10L15/26 , G10L21/0272 , G10L25/63 , H04M3/08 , H04M3/42221 , H04M3/5191 , H04M7/0057 , H04M7/0084 , H04M2203/401 , H04M2203/403
摘要： A method for searching for one or more recorded telephone communications between one or more customers and a contact center comprising is provided. The method is implemented by a computer readable medium having a plurality of code segments. One or more telephone communications is analyzed and assessment data is assigned thereto. The assessment data of the telephone communications is searched for at least one search criterion, and at least one telephone communication having assessment data matching the search criterion is identified. A representation of the matching telephone communication is then displayed.
摘要翻译：提供了一种用于搜索一个或多个客户与联络中心之间的一个或多个记录的电话通信的方法。该方法由具有多个代码段的计算机可读介质来实现。分析一个或多个电话通信并分配评估数据。搜索电话通信的评估数据至少一个搜索标准，并且识别具有与搜索条件匹配的评估数据的至少一个电话通信。然后显示匹配电话通信的表示。

18. 发明申请

US20080240404A1 Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent 审中-公开
标题翻译：用于聚合和分析与客户和联络中心代理之间的交互相关的数据的方法和系统
公开(公告)号：US20080240404A1
公开(公告)日：2008-10-02
申请号：US11731462
申请日：2007-03-30
申请人： Kelly Conway , David Gustafson , Douglas Brown , Roger Warford , Christopher Danson
发明人： Kelly Conway , David Gustafson , Douglas Brown , Roger Warford , Christopher Danson
IPC分类号： H04M3/42
CPC分类号： H04M3/5175
摘要： A method and system for aggregating data associated with an interaction between a customer and a customer service representative is provided. The method is implemented by a readable medium having a plurality of code segments. The method includes the step of receiving customer service representative call activity data, the customer service representative call activity data including one or more of the following data types: customer service representative on-call activity data, customer service representative after-call activity data, customer service representative screen analytics, customer service representative desktop recording data. The method also includes the step of receiving customer call activity data. The method also includes the step of receiving an interaction between a customer and a customer service representative and generating associated voice data from the interaction. The method also includes the step of receiving human resources data from a human resources database, the human resources data being associated with at least one customer service representative. The method also includes the step of analyzing the customer service representative call activity data, the customer call activity data, the voice data, and the human resources data. In addition, a code segment is provided for generating customer service representative performance data based on the analysis of the customer service representative call activity data, the customer call activity data, the voice data and the human resources data.
摘要翻译：提供了一种用于聚合与客户和客户服务代表之间的交互相关联的数据的方法和系统。该方法由具有多个代码段的可读介质来实现。该方法包括接收客户服务代表呼叫活动数据的步骤，客户服务代表呼叫活动数据包括以下数据类型中的一个或多个：客户服务代表呼叫活动数据，客户服务代表呼叫后活动数据，客户服务代表屏幕分析，客户服务代表桌面录制数据。该方法还包括接收客户呼叫活动数据的步骤。该方法还包括接收客户和客户服务代表之间的交互并从交互产生相关联的语音数据的步骤。该方法还包括从人力资源数据库接收人力资源数据的步骤，人力资源数据与至少一个客户服务代表相关联。该方法还包括分析客户服务代表呼叫活动数据，客户呼叫活动数据，语音数据和人力资源数据的步骤。此外，提供代码段，用于基于客户服务代表呼叫活动数据，客户呼叫活动数据，语音数据和人力资源数据的分析来生成客户服务代表性能数据。

19. 发明申请

US20080240376A1 Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication 有权
标题翻译：基于与先前电话通信相关的分析属性自动路由电话通信的方法和系统
公开(公告)号：US20080240376A1
公开(公告)日：2008-10-02
申请号：US11731478
申请日：2007-03-30
申请人： Kelly Conway , Christopher Danson , Douglas Brown
发明人： Kelly Conway , Christopher Danson , Douglas Brown
IPC分类号： H04M3/42
CPC分类号： H04M3/42221 , G10L15/265 , H04M3/5166 , H04M3/5232 , H04M3/5235 , H04M2203/407 , H04M2203/408 , H04M2203/551
摘要： A method for automatically routing a telephonic communication to at least one of a plurality of communication destination addresses is provided. The method is implemented by a computer readable medium having a plurality of code segments. The method comprises the step of receiving customer identifier and communicating with a customer history database configured to store historic data. The method also includes determining whether the received customer identifier corresponds to a stored customer identifier in the customer history database. Historic data corresponding to the stored customer number is identified based on the comparison of the received customer identifier and the stored customer identifier. The telephonic communication is associated with a predetermined communication destination based on the identified historic data. The associated communication data is transmitted to a switching signal.
摘要翻译：提供了一种用于将电话通信自动路由到多个通信目的地地址中的至少一个的方法。该方法由具有多个代码段的计算机可读介质来实现。该方法包括接收客户标识符并与被配置为存储历史数据的客户历史数据库进行通信的步骤。该方法还包括确定所接收的客户标识符是否对应于客户历史数据库中存储的客户标识符。基于所接收的客户标识符与所存储的客户标识符的比较来识别与存储的客户号码相对应的历史数据。电话通信基于所识别的历史数据与预定的通信目的地相关联。相关联的通信数据被发送到切换信号。

20. 发明申请

US20080180441A1 Stochastic Culling of Rays with Increased Depth of Recursion 有权
标题翻译：随机递减光栅深度递减
公开(公告)号：US20080180441A1
公开(公告)日：2008-07-31
申请号：US11627464
申请日：2007-01-26
申请人： Jeffrey Douglas Brown , Russell Dean Hoover , Eric Oliver Mejdrich
发明人： Jeffrey Douglas Brown , Russell Dean Hoover , Eric Oliver Mejdrich
IPC分类号： G06T15/10
CPC分类号： G06T15/40 , G06T15/06
摘要： According to embodiments of the invention, rays may be stochastically culled before they are issued into the three-dimensional scene. Stochastically culling rays may reduce the number of rays which need to be traced by the image processing system. Furthermore, by stochastically culling rays before they are issued into the three-dimensional scene, minor imperfections may be added to the final rendered image, thereby improving the realism of the rendered image. Therefore, stochastic culling of rays may improve the performance of the image processing system by reducing workload imposed on the image processing system and improving the realism of the images rendered by the image processing system. According to another embodiment of the invention, the realism of images rendered by the image processing system may also be improved by stochastically adding secondary rays after ray-primitive intersections have occurred.
摘要翻译：根据本发明的实施例，射线可以在它们被发放到三维场景之前被随机地淘汰。随机剔除光线可能减少图像处理系统需要追踪的光线数量。此外，通过在将它们发布到三维场景之前随机剔除光线，可以将最小的缺陷添加到最终渲染图像，从而改善渲染图像的真实性。因此，通过减少图像处理系统的工作量，提高图像处理系统所呈现的图像的真实性，可以提高图像处理系统的性能。根据本发明的另一个实施例，图像处理系统呈现的图像的真实性也可以通过在发生光线原始交点之后随机添加二次光线来改善。

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