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101. 发明授权

US06879601B2 Method and system for conveying multiple calls on a single telephone line 有权
标题翻译：用于在单个电话线上传送多个呼叫的方法和系统
公开(公告)号：US06879601B2
公开(公告)日：2005-04-12
申请号：US09997033
申请日：2001-11-20
申请人： Thomas J J Starr
发明人： Thomas J J Starr
IPC分类号： H04J1/02 , H04Q11/04 , H04J1/00
CPC分类号： H04J1/02 , H04Q11/04 , H04Q2213/13039 , H04Q2213/13076 , H04Q2213/1319 , H04Q2213/13381
摘要： A system for implementing multiple communication channels on a single twisted pair transmission line is disclosed. The system derives additional communication channels by way of a separate transceiver unit for each derived line. Each transceiver unit communicates in a separate predetermined frequency band. Each transceiver unit, upon connection to the transmission line, automatically utilizes the lowest unoccupied frequency band by monitoring each frequency band for the presence of signal poser. Thus, as many derived lines as will be supported by the customer transmission loop can be readily added.
摘要翻译：公开了一种用于在单个双绞线传输线上实现多个通信信道的系统。系统通过单独的收发器单元为每个派生线路导出附加通信信道。每个收发器单元在单独的预定频带中进行通信。每个收发器单元在连接到传输线时，通过监视每个频带来自动利用最低的未占用频带来存在信号位置。因此，可以容易地添加将由客户传输环路支持的许多派生线。

102. 发明申请

US20050031113A1 System and method for selecting a destination number upon receiving a dialed number from a calling party 有权
标题翻译：从主叫方接收到拨打号码时选择目的地号码的系统和方法
公开(公告)号：US20050031113A1
公开(公告)日：2005-02-10
申请号：US10943005
申请日：2004-09-17
申请人： Carol Gruchala , Donald Buell , Rodney Brand , Ronald Bloom , Robert Michalski
发明人： Carol Gruchala , Donald Buell , Rodney Brand , Ronald Bloom , Robert Michalski
IPC分类号： H04Q3/00 , H04M3/42
CPC分类号： H04M3/42059 , H04M3/42229 , H04M2207/12 , H04M2242/14 , H04Q3/0025 , H04Q3/0029
摘要： A method and system are provided for selecting a destination number upon receiving a dialed number from a calling party. The preferred embodiments include a telecommunications system that, after receiving a dialed number from a calling party, selects a particular destination number and routes the call to that number. In one preferred embodiment, information about the calling party's end office, such as an originating point code, is used to select a destination number. In another preferred embodiment, destination numbers are stored in a plurality of database locations in the system, and the zip code of the calling party is used to select the appropriate database to query for the destination number. Since the database location selection is independent of the dialed number, the system—not the number dialed by the calling party—determines the appropriate database location to query. These preferred embodiments can be used in a variety of situations and find particular use in a non-emergency service environment.
摘要翻译：提供一种方法和系统，用于在从主叫方接收到拨打的号码时选择目的地号码。优选实施例包括电信系统，其在从主叫方接收到拨打的号码之后，选择特定目的地号码并将呼叫路由到该号码。在一个优选实施例中，使用关于呼叫方的终端的信息（诸如始发点代码）来选择目的地号码。在另一优选实施例中，目的地号码存储在系统中的多个数据库位置中，主叫方的邮政编码用于选择适当的数据库以查询目的地号码。由于数据库位置选择与拨打的号码无关，所以系统（而不是主叫方拨打的号码）确定要查询的适当的数据库位置。这些优选实施例可以在各种情况下使用，并且在非紧急服务环境中特别使用。

103. 发明授权

US06847711B2 Method for evaluating customer call center system designs 有权
标题翻译：客户呼叫中心系统设计评估方法
公开(公告)号：US06847711B2
公开(公告)日：2005-01-25
申请号：US10366069
申请日：2003-02-13
申请人： Benjamin A. Knott , Robert R. Bushey
发明人： Benjamin A. Knott , Robert R. Bushey
IPC分类号： H04M3/22 , H04M3/51 , H04M3/527 , H04M3/00 , G06F17/60 , H04M5/00
CPC分类号： H04M3/5175 , G06Q10/06395 , H04M3/2227 , H04M3/51 , H04M3/5166 , H04M3/527
摘要： A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.
摘要翻译：评估呼叫中心系统设计的方法。一个特定的系统被投入使用，并收集数据以量化各种服务质量因素。每个服务质量因子乘以费用乘数，并添加到代理成本因子中。结果是以货币方式描述系统的度量。

104. 发明申请

US20050013424A1 Method and system for providing enhanced caller identification and privacy management 失效
标题翻译：提供增强的呼叫者识别和隐私管理的方法和系统
公开(公告)号：US20050013424A1
公开(公告)日：2005-01-20
申请号：US10873756
申请日：2004-06-21
申请人： Karen Pelletier , Raymond Bennett , Michael Pickard , Wayne Heinmiller , Edmond Israelski , Jordan Light , Rex Bull
发明人： Karen Pelletier , Raymond Bennett , Michael Pickard , Wayne Heinmiller , Edmond Israelski , Jordan Light , Rex Bull
IPC分类号： H04M15/06 , H04M1/64 , H04M1/56
CPC分类号： H04M15/06
摘要： Processing a call from a calling party at a calling communication station to a called communication station includes detecting signalling information for the call, including determining whether standard caller identification for the calling communication station can be provided to the called communication station and detecting a privacy level selected by a called party at the called communication station. The call is routed in response to the signalling information and the privacy level. This permits management of privacy levels at the called communication station using the signalling information for the call.
摘要翻译：处理来自呼叫通信站的呼叫方到呼叫通信站的呼叫包括检测呼叫的信令信息，包括确定是否可以向被叫通信站提供主叫通信站的标准主叫标识，并检测所选择的隐私级别被叫方在被叫通信台。响应于信令信息和隐私级别路由该呼叫。这允许使用呼叫的信令信息来管理被叫通信站处的隐私级别。

105. 发明申请

US20040258228A1 Method and system for generating a billing record 失效
标题翻译：用于生成记帐记录的方法和系统
公开(公告)号：US20040258228A1
公开(公告)日：2004-12-23
申请号：US10823992
申请日：2004-04-14
申请人： SBC Properties, L.P.
发明人： Scott P. Alcott , Thomas L. Linton , Diane I. Primo
IPC分类号： H04M015/00
CPC分类号： H04M15/44 , H04M15/00 , H04M15/49 , H04M15/80 , H04M15/8044 , H04M15/8083 , H04M15/81 , H04M2215/0104 , H04M2215/0112 , H04M2215/0152 , H04M2215/0184 , H04M2215/42 , H04M2215/46 , H04M2215/745
摘要： A transaction record is received including transaction data corresponding to at least one telephone call placed by a subscriber. The transaction data is processed by a plurality of rate plans, each rate plan generating a toll amount corresponding to the telephone calls of the transaction record. The toll amounts from each of the plurality of rate plans are compared to determine a lowest toll amount. An amount x is deducted from the lowest toll amount to form a final toll amount. A billing record is generated for the subscriber based on the final toll amount.
摘要翻译：接收包括与订户放置的至少一个电话呼叫对应的交易数据的交易记录。交易数据由多个速率计划处理，每个费率计划产生对应于交易记录的电话呼叫的收费金额。将来自多个费率计划中的每一个的费用金额进行比较以确定最低的费用。从最低收费金额扣除金额x，形成最终的费用金额。基于最终的费用量为订户生成记帐记录。

106. 发明申请

US20040234046A1 Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls 有权
标题翻译：将系统统一消息传递与企业防火墙后面的遗留系统进行接口的方法和系统
公开(公告)号：US20040234046A1
公开(公告)日：2004-11-25
申请号：US10881355
申请日：2004-06-30
申请人： Northern Telecom Limited and SBC Properties, L.P.
发明人： Julia Skladman , Robert J. Thornberry JR. , Bruce A. Chatterley , Alexander Siu-Kay Ng , Bruce L. Peterson
IPC分类号： H04M011/00
CPC分类号： H04M3/53 , H04L12/66 , H04L51/24 , H04L51/36 , H04M2203/4509 , Y10S379/908
摘要： A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server, a proxy interface and a message protocol converter. The proxy interface is configured to access the legacy system in response to a request from a unified message server. Messages stored on the legacy system are converted by a protocol converter to a predetermined format compatible with the unified message server. The converted messages are then transferred to a unified message server which is capable of providing messages from different messaging system, such as voice mail, e-mail and facsimile to users in a predetermined format. The invention permits enterprise wide communication systems to provide unified messaging without abandoning pre-existing legacy messaging system.
摘要翻译：用于将统一消息处理系统与传统语音邮件，电子邮件和传真系统相连接的系统和方法，位于企业防火墙后面。该系统包括统一消息服务器，代理接口和消息协议转换器。代理接口被配置为响应于来自统一消息服务器的请求来访问传统系统。存储在遗留系统上的消息由协议转换器转换成与统一消息服务器兼容的预定格式。转换的消息然后被传送到统一的消息服务器，其能够以预定格式向用户提供来自不同消息系统的消息，诸如语音邮件，电子邮件和传真。本发明允许企业级的通信系统提供统一的消息传递，而不放弃先前存在的传统消息系统。

107. 发明申请

US20040199583A1 Web based extranet architecture providing applications to non-related subscribers 有权
标题翻译：基于Web的外部网架构，向非相关用户提供应用程序
公开(公告)号：US20040199583A1
公开(公告)日：2004-10-07
申请号：US10744961
申请日：2003-12-23
申请人： SBC Properties, L.P.
发明人： Brian Glen Barnier , Randy S. Mueller , Thomas Terence Dean , Richard T. Madrid
IPC分类号： G06F015/16
CPC分类号： H04L63/083 , G06F3/04817 , G06F3/04842 , G06F21/33 , H04L29/06 , H04L63/0272 , H04L63/04 , H04L63/0428 , H04L63/08 , H04L63/0823 , H04L63/0838 , H04L63/10 , H04L67/02 , H04L67/10 , H04L67/306
摘要： An extranet includes a network which couples a plurality of non-related participants and a server coupled to the network. The server stores a plurality of applications including workgroup applicants, transaction applications, security applications and transport circuits and equipment. The server is programmed to load particular ones of the plurality of applications onto the network for use by the plurality of participants in response to a request by one of the participants for a particular application.
摘要翻译：外联网包括耦合多个非相关参与者的网络和耦合到网络的服务器。服务器存储多个应用程序，包括工作组申请人，交易应用程序，安全应用程序和传输电路和设备。服务器被编程为响应于参与者之一针对特定应用的请求，将多个应用中的特定应用加载到网络上供多个参与者使用。

108. 发明申请

US20040184408A1 Ethernet architecture with data packet encapsulation 失效
标题翻译：具有数据包封装的以太网架构
公开(公告)号：US20040184408A1
公开(公告)日：2004-09-23
申请号：US10394482
申请日：2003-03-22
申请人： SBC Properties, L.P.
发明人： Kuo-Hui Liu , Cheng-Hong Hu , Chin Yuan , Chou Lan Pok
IPC分类号： H04L001/00
CPC分类号： H04L12/4633 , H04L29/12839 , H04L61/6022 , H04L2212/00
摘要： The present disclosure is generally directed to systems and methods associated with data communications. In a particular embodiment, a method of encapsulating data packets for use in a distributed computer network is disclosed. The method includes providing a data packet for transmission over the distributed computer network, the data packet selected from one of a customer data packet and an OAM data packet; and encapsulating the data packet with a medium access control outer packet. In another embodiment, a data packet handling method is disclosed. The data packet handling method includes receiving a data packet from a customer facing data port, the customer facing data port within a network node of a computer network; performing medium access control (MAC) learning for the received packet; determining whether the data port is a MAC-in-MAC port; performing a packet mapping to a destination address based on a service provider destination address; and encapsulating the received data packet with a header associated with the service provider.
摘要翻译：本公开通常涉及与数据通信相关联的系统和方法。在特定实施例中，公开了一种封装用于分布式计算机网络中的数据分组的方法。该方法包括：提供用于在分布式计算机网络上传输的数据分组，从客户数据分组和OAM数据分组之一中选择的数据分组; 并用介质访问控制外包封装数据包。在另一个实施例中，公开了一种数据分组处理方法。数据分组处理方法包括从面向客户的数据端口接收来自计算机网络的网络节点内的面向客户的数据端口的数据分组; 对接收到的分组执行媒体访问控制（MAC）学习; 确定数据端口是否是MAC-in-MAC端口; 基于服务提供商目的地地址执行到目的地地址的分组映射; 并且用与服务提供商相关联的头部封装所接收的数据分组。

109. 发明申请

US20040177348A1 Ain query redirection 失效
标题翻译： Ain查询重定向
公开(公告)号：US20040177348A1
公开(公告)日：2004-09-09
申请号：US10804376
申请日：2004-03-18
申请人： SBC PROPERTIES, L.P.
发明人： James D. Kovarik , Duane M. Figurski
IPC分类号： G06F009/44
CPC分类号： H04M3/4228 , H04M7/06 , H04M2207/12 , H04Q3/0029
摘要： A method of AIN query redirection is performed by a first SCP in a telecommunication network. The first SCP receives a query from an originating SSP and determines that a second SCP should service the query. The query is then populated with information from the originating SSP as well as appropriate routing information to send the query to a second SCP where a response is generated by the second SCP. The query response is sent back from the second SCP to the originating SSP without passing through the first SCP.
摘要翻译： AIN查询重定向的方法由电信网络中的第一SCP执行。第一SCP接收来自SSP的查询，并确定第二个SCP应该为查询服务。然后，使用来自始发SSP的信息填充查询以及适当的路由信息，以将查询发送到由第二SCP产生响应的第二SCP。查询响应从第二SCP发送回原始SSP，而不通过第一个SCP。

110. 发明申请

US20040165592A1 Extended virtual user-to-network interface with ATM network 失效
标题翻译：扩展虚拟用户到网络接口与ATM网络
公开(公告)号：US20040165592A1
公开(公告)日：2004-08-26
申请号：US10369505
申请日：2003-02-21
申请人： SBC Properties, L.P.
发明人： Wenge Chen , Peter Chou , Kuo-Hui Liu , Michael P. Sinwald , Shih Chung Soon
IPC分类号： H04L012/56
CPC分类号： H04L12/2856 , H04L12/2883 , H04L12/5601 , H04L49/253 , H04L2012/5614 , H04L2012/563
摘要： An SVC is established via an ATM switch port, which includes multiple virtual paths (VPs), by associating multiple virtual user-to-network interfaces (UNIs) to each of the VPs. Each of the VPs includes multiple virtual circuit (VC) ranges, each of which corresponds to a different virtual UNI. Each VC range includes at least one VC for control and at least one VC for data transfer. Associating the virtual UNIs to each of the VPs includes mapping each virtual UNI to a corresponding VC range within a VP based on a virtual path index (VPI)/virtual channel index (VCI) of the virtual UNI initially received by the ATM switch port.
摘要翻译：通过将多个虚拟用户到网络接口（UNI）与每个VP相关联，通过ATM交换机端口建立SVC，其包括多个虚拟路径（VP）。每个VP包括多个虚拟电路（VC）范围，每个虚拟电路范围对应于不同的虚拟UNI。每个VC范围包括用于控制的至少一个VC和用于数据传输的至少一个VC。将虚拟UNI与每个VP相关联包括基于最初由ATM交换机端口接收的虚拟UNI的虚拟路径索引（VPI）/虚拟信道索引（VCI）将每个虚拟UNI映射到VP内的相应VC范围。

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