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91. 发明授权

US07764951B2 Techniques for tracking communication frequency across communication modalities 有权
标题翻译：跟踪通信模式通信频率的技术
公开(公告)号：US07764951B2
公开(公告)日：2010-07-27
申请号：US11409328
申请日：2006-04-20
申请人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Joseph Khouri , Mukul Jain
IPC分类号： H04M3/42
CPC分类号： H04M3/487 , G06Q10/109 , H04M3/4211 , H04M3/53391 , H04M2201/12 , H04M2201/14 , H04M2201/18 , H04M2201/36 , H04M2201/52 , H04M2203/2044 , H04M2203/2072 , H04M2203/353 , H04M2203/4509
摘要： In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.
摘要翻译：在实施例中，提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。可以分析联系人和用户之间的通信记录，以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。例如，如果上个月没有发生通信，则标准可能会产生警报，如果在过去六个月内发生少于五次通信，或任何其他通信模式，则会生成警报。此外，可以分析通信的内容以确定是否已经讨论了某个主题。如果在预定量的时间内没有讨论某个主题，则还可以产生提醒用户主题尚未被讨论的警报。

92. 发明申请

US20080089489A1 Voicemail messaging with dynamic content 有权
标题翻译：具有动态内容的语音留言
公开(公告)号：US20080089489A1
公开(公告)日：2008-04-17
申请号：US11546265
申请日：2006-10-11
申请人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel
IPC分类号： H04M11/00
CPC分类号： H04M11/10 , H04M3/533
摘要： In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

93. 发明申请

US20080043968A1 Forwarding one or more preferences during call forwarding 有权
标题翻译：在呼叫转移期间转发一个或多个首选项
公开(公告)号：US20080043968A1
公开(公告)日：2008-02-21
申请号：US11497968
申请日：2006-08-02
申请人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
发明人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

94. 发明授权

US08300627B2 Forwarding one or more preferences during call forwarding 有权
标题翻译：在呼叫转移期间转发一个或多个首选项
公开(公告)号：US08300627B2
公开(公告)日：2012-10-30
申请号：US11497968
申请日：2006-08-02
申请人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
发明人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04L12/66
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

95. 发明授权

US07864944B2 Optimal call speed for call center agents 有权
标题翻译：呼叫中心代理语音优化系统和方法
公开(公告)号：US07864944B2
公开(公告)日：2011-01-04
申请号：US11288574
申请日：2005-11-29
申请人： Joseph F. Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran George Chahrouri
发明人： Joseph F. Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran George Chahrouri
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M3/42068 , H04M3/5233 , H04M2203/2011 , H04M2203/2061
摘要： A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

96. 发明申请

US20080063181A1 METHOD OF RESPONDING TO AN INCOMING VOICE CALL 有权
标题翻译：对付电话呼叫的方法
公开(公告)号：US20080063181A1
公开(公告)日：2008-03-13
申请号：US11466380
申请日：2006-08-22
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M1/00
CPC分类号： H04M3/42 , H04M1/6505 , H04M1/654 , H04M1/663 , H04M3/53 , H04M2203/25 , H04M2203/654
摘要： A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.
摘要翻译：描述响应传入语音呼叫的系统和方法。该方法可以包括在语音通信设备处接收来话呼叫，经由语音通信设备监视用户输入并响应于用户输入生成用户控制信号。用户控制信号可以标识出与来电相关联的铃声功能的终止至少被延迟。此外，描述了处理对语音通信设备的语音呼叫的系统和方法。该方法可以包括将语音呼叫传送到语音通信设备，并且响应于用户输入从语音通信设备接收用户控制信号。响应于用户控制信号，振铃功能的终止可能至少被延迟。本发明扩展到处理对语音通信设备的语音呼叫的设备。

97. 发明申请

US20070115348A1 Method and system for automatic scheduling of a conference 审中-公开
标题翻译：会议自动调度方法和系统
公开(公告)号：US20070115348A1
公开(公告)日：2007-05-24
申请号：US11260057
申请日：2005-10-27
申请人： Martin Eppel , Aaron Tong , Mukul Jain , Labhesh Patel
发明人： Martin Eppel , Aaron Tong , Mukul Jain , Labhesh Patel
IPC分类号： H04N7/14 , H04M3/42
CPC分类号： H04M3/56 , H04L12/1818 , H04L29/06027 , H04L65/403 , H04M3/565
摘要： A method and a system for automatic scheduling of a conference in a network are provided. A conference is scheduled and organized, based on agenda and conference session parameters. The conference is scheduled on the basis of the signal received by the user input device, specifying the state of the conference sessions. Sessions are modified on the basis of the alerts generated. The participants of the conference are automatically informed about the modification of the sessions.
摘要翻译：提供了一种用于网络中的会议的自动调度的方法和系统。根据议程和会议参数安排和组织会议。会议是根据用户输入设备接收到的信号进行安排的，指定会议状态。会话根据生成的警报进行修改。会议的参与者将自动通知会议的修改。

98. 发明授权

US07899161B2 Voicemail messaging with dynamic content 有权
标题翻译：具有动态内容的语音留言
公开(公告)号：US07899161B2
公开(公告)日：2011-03-01
申请号：US11546265
申请日：2006-10-11
申请人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel
发明人： Vinod Katkam , Mukul Jain , Sanjeev Kumar , Labhesh Patel
IPC分类号： H04M11/06
CPC分类号： H04M11/10 , H04M3/533
摘要： In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

99. 发明申请

US20080151038A1 Video contact center facial expression analyzer module 有权
标题翻译：视频联络中心面部表情分析仪模块
公开(公告)号：US20080151038A1
公开(公告)日：2008-06-26
申请号：US11643606
申请日：2006-12-20
申请人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar
发明人： Joseph Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar
IPC分类号： H04N7/14
CPC分类号： H04N7/147 , G06K9/00221 , G06K9/00315
摘要： In one embodiment, a method determines an indication of a mood for a caller during a service call. The mood may be determined using a facial analysis of the caller's facial expressions. The mood may indicate an emotion of the user, such as the user is angry, happy, etc. The mood may be determined based on a facial expression analysis of the caller during a portion of the service call. The service call may be a call between the caller and a service center, which may provide customer support to a caller for a product, service, etc. One example of a service center may be video contact service center that enables video calls with a caller. An action is then determined based on analysis of the mood invoked during a portion of the call. Once the action is determined, the action may be performed.
摘要翻译：在一个实施例中，方法确定在服务呼叫期间呼叫者的情绪的指示。可以使用对呼叫者的面部表情的面部分析来确定心情。情绪可以指示用户的情绪，例如用户生气，快乐等。可以基于呼叫者在服务呼叫的一部分期间的面部表情分析来确定心情。服务呼叫可以是呼叫者和服务中心之间的呼叫，其可以向呼叫者提供用于产品，服务等的客户支持。服务中心的一个示例可以是启用与呼叫者的视频呼叫的视频联系服务中心。然后基于在呼叫的一部分期间调用的心情的分析来确定动作。一旦确定动作，可以执行动作。

100. 发明申请

US20070206738A1 Secure voice communication channel for confidential messaging 有权
标题翻译：安全的语音通信渠道，用于保密信息
公开(公告)号：US20070206738A1
公开(公告)日：2007-09-06
申请号：US11366859
申请日：2006-03-02
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph Khouri
IPC分类号： H04M11/00
CPC分类号： H04M3/16 , H04M3/5322 , H04M3/53333 , H04M2203/4536 , H04M2207/18
摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：统一消息收发系统包括存储可操作以存储发送给用户的消息的消息的单元，所述消息具有被设置为多个级别中的一个级别的可选安全属性。与该单元相关联的模块操作以在可选安全级别被设置为指示加密的高级别时，保护用户使用的语音信道来收听该消息。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

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