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91. 发明授权

US08627210B2 Context enhanced social network for meeting participants 有权
标题翻译：上下文增强了会议参与者的社交网络
公开(公告)号：US08627210B2
公开(公告)日：2014-01-07
申请号：US12506423
申请日：2009-07-21
申请人： Nithya Vijayakumar , Sanjeev Kumar , Mukul Jain
发明人： Nithya Vijayakumar , Sanjeev Kumar , Mukul Jain
IPC分类号： G06F3/01
CPC分类号： G06Q10/107 , G06Q50/01 , H04L12/1822 , H04L51/32
摘要： Methods, apparatus, and logic are provided to generate a context enhanced social network (CESN) participant list for meeting participants. One method includes obtaining a list of participants and a meeting context and identifying expert knowledge that is required for the context. Degrees of associations between a first participant and the other participants are calculated based on a level of expert knowledge of the participants. The CESN participant list is generated and displayed for the first meeting participant based on the calculated degrees of associations of the other participants. The method can be repeated such that a unique CESN participant list is generated for each meeting participant based on his perspective in relation to the other meeting participants and based on the current context of the meeting. The CESN participant lists may also be dynamically updated when a change in meeting context is detected.
摘要翻译：提供方法，装置和逻辑以产生用于会议参与者的上下文增强的社交网络（CESN）参与者列表。一种方法包括获得参与者列表和会议背景，并且识别上下文所需的专家知识。根据参与者的专业知识水平计算第一参与者和其他参与者之间的关联程度。基于计算的其他参与者的关联程度，为第一个会议参与者生成并显示CESN参与者列表。可以重复该方法，使得根据他对于其他会议参与者的观点并且基于会议的当前上下文，为每个会议参与者生成唯一的CESN参与者列表。当检测到会议上下文的更改时，CESN参与者列表也可以动态更新。

92. 发明申请

US20100100370A1 SELF-ADJUSTING EMAIL SUBJECT AND EMAIL SUBJECT HISTORY 有权
标题翻译：自我调整电子邮件主题和电子邮件主题历史
公开(公告)号：US20100100370A1
公开(公告)日：2010-04-22
申请号：US12254305
申请日：2008-10-20
申请人： Joseph KHOURI , Sanjeev Kumar , Laurent Philonenko , Mukul Jain
发明人： Joseph KHOURI , Sanjeev Kumar , Laurent Philonenko , Mukul Jain
IPC分类号： G06F17/27 , G06F15/16
CPC分类号： G06Q10/107 , H04L51/00
摘要： In one embodiment, an apparatus for automated generation of subject line content for e-mail messages includes an input operable to receive content data including text-based information corresponding to a body of an e-mail message, a text analyzer including logic operable to analyze received content data, a topic extractor including logic operable to extract topic data in accordance with an output of the text analyzer, a string generator including logic operable to generate subject line data in accordance with an output of the topic extractor, and a message output operable to output a multi-field e-mail message having a body field inclusive of the content data and a subject line field inclusive of generated subject line data.
摘要翻译：在一个实施例中，用于自动生成电子邮件消息的主题行内容的装置包括可操作以接收包括对应于电子邮件消息主体的基于文本的信息的内容数据的输入，包括可操作以分析接收的内容数据，主题提取器，包括可操作以根据文本分析器的输出提取主题数据的逻辑;字符串生成器，包括可操作以根据主题提取器的输出生成主题行数据的逻辑，以及可操作的以输出具有包含内容数据的主体字段和包含生成的主题行数据的主题字段的多字段电子邮件消息。

93. 发明申请

US20070263796A1 METHOD AND APPARATUS TO PROVIDE DATA TO AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM 有权
标题翻译：将数据提供给交互式语音响应（IVR）系统的方法和装置
公开(公告)号：US20070263796A1
公开(公告)日：2007-11-15
申请号：US11278903
申请日：2006-04-06
申请人： Labhesh Patel , Sanjeev Kumar , Ashish Chirputkar , Christopher Pearce
发明人： Labhesh Patel , Sanjeev Kumar , Ashish Chirputkar , Christopher Pearce
IPC分类号： H04M1/64
CPC分类号： H04M3/493 , H04M1/72555 , H04M7/0036 , H04M2201/20
摘要： A method and system is described to provide data to an Interactive Voice Response (IVR) System. The method may comprise accessing an image communicated from a voice-communication device and communicating the image to an optical character recognition (OCR) module. Thereafter, data extracted from the image by the OCR module may be accessed and communicated for use in one or more IVR processes. The extracted data may be communicated to the device and confirmation that the extracted data corresponds to data in the image may be monitored. For example, the method may discover capabilities of the device to identify different communication options to communicate the image from the device. The options may be communicated to the device for presentation to a user. Upon receiving an indication of an option selected by the user, the IVR system may be configured to allow receipt of the image via the user selected option.
摘要翻译：描述了一种方法和系统来向交互式语音响应（IVR）系统提供数据。该方法可以包括访问从语音通信设备传送的图像并将图像传送到光学字符识别（OCR）模块。此后，可通过OCR模块从图像提取的数据被访问并传送以用于一个或多个IVR处理。提取的数据可以被传送到设备，并且可以监视提取的数据对应于图像中的数据的确认。例如，该方法可以发现设备的能力来识别用于从设备传送图像的不同通信选项。可以将选项传送到设备以呈现给用户。在接收到由用户选择的选项的指示时，IVR系统可以被配置为允许经由用户选择的选项接收图像。

94. 发明授权

US08886156B2 Method and apparatus for using mobility information to select profiles in network systems 有权
标题翻译：使用移动信息在网络系统中选择简档的方法和装置
公开(公告)号：US08886156B2
公开(公告)日：2014-11-11
申请号：US12535838
申请日：2009-08-05
申请人： Joseph F. Khouri , Alan D. Gatzke , Laurent Philonenko , Mukul Jain , Sanjeev Kumar
发明人： Joseph F. Khouri , Alan D. Gatzke , Laurent Philonenko , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M11/04 , H04M3/533 , H04W4/02 , H04M3/523 , H04W4/00 , H04W88/06 , H04W64/00 , H04L29/08
CPC分类号： H04M3/5235 , H04L67/306 , H04M3/53333 , H04M2203/4536 , H04M2242/30 , H04W4/02 , H04W4/027 , H04W4/029 , H04W4/50 , H04W64/006 , H04W88/06
摘要： In one embodiment, a method includes obtaining mobility information associated with a remote device. The mobility information indicates whether the remote device is approximately stationary. The remote device interacts with a server. The method also includes determining if the mobility information indicates that the remote device is approximately stationary, and selecting a first profile of a plurality of profiles if the remote device is approximately stationary. If the remote device is not approximately stationary, a second profiled of the plurality of profiles is selected.
摘要翻译：在一个实施例中，一种方法包括获得与远程设备相关联的移动性信息。移动信息指示远程设备是否近似静止。远程设备与服务器进行交互。该方法还包括确定移动性信息是否指示远程设备近似静止，以及如果远程设备大致静止，则选择多个简档的第一简档。如果远程设备不是大致静止的，则选择多个轮廓的第二轮廓。

95. 发明申请

US20110034152A1 METHOD AND APPARATUS FOR USING MOBILITY INFORMATION TO SELECT PROFILES IN NETWORK SYSTEMS 有权
标题翻译：使用移动信息在网络系统中选择配置文件的方法和设备
公开(公告)号：US20110034152A1
公开(公告)日：2011-02-10
申请号：US12535838
申请日：2009-08-05
申请人： Joseph F. Khouri , Alan D. Gatzke , Laurent Philonenko , Mukul Jain , Sanjeev Kumar
发明人： Joseph F. Khouri , Alan D. Gatzke , Laurent Philonenko , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M11/10 , H04W4/00
CPC分类号： H04M3/5235 , H04L67/306 , H04M3/53333 , H04M2203/4536 , H04M2242/30 , H04W4/02 , H04W4/027 , H04W4/029 , H04W4/50 , H04W64/006 , H04W88/06
摘要： In one embodiment, a method includes obtaining mobility information associated with a remote device. The mobility information indicates whether the remote device is approximately stationary. The remote device interacts with a server. The method also includes determining if the mobility information indicates that the remote device is approximately stationary, and selecting a first profile of a plurality of profiles if the remote device is approximately stationary. If the remote device is not approximately stationary, a second profiled of the plurality of profiles is selected.
摘要翻译：在一个实施例中，一种方法包括获得与远程设备相关联的移动性信息。移动信息指示远程设备是否近似静止。远程设备与服务器进行交互。该方法还包括确定移动性信息是否指示远程设备近似静止，以及如果远程设备近似静止，则选择多个简档的第一简档。如果远程设备不是大致静止的，则选择多个轮廓的第二轮廓。

96. 发明授权

US08645430B2 Self-adjusting email subject and email subject history 有权
标题翻译：自我调整邮件主题和电子邮件主题历史
公开(公告)号：US08645430B2
公开(公告)日：2014-02-04
申请号：US12254305
申请日：2008-10-20
申请人： Joseph Khouri , Sanjeev Kumar , Laurent Philonenko , Mukul Jain
发明人： Joseph Khouri , Sanjeev Kumar , Laurent Philonenko , Mukul Jain
IPC分类号： G06F17/30 , G06F15/16
CPC分类号： G06Q10/107 , H04L51/00
摘要： In one embodiment, an apparatus for automated generation of subject line content for e-mail messages includes an input operable to receive content data including text-based information corresponding to a body of an e-mail message, a text analyzer including logic operable to analyze received content data, a topic extractor including logic operable to extract topic data in accordance with an output of the text analyzer, a string generator including logic operable to generate subject line data in accordance with an output of the topic extractor, and a message output operable to output a multi-field e-mail message having a body field inclusive of the content data and a subject line field inclusive of generated subject line data.
摘要翻译：在一个实施例中，用于自动生成电子邮件消息的主题行内容的装置包括可操作以接收包括对应于电子邮件消息主体的基于文本的信息的内容数据的输入，包括可操作以分析接收到的内容数据，主题提取器，包括可操作以根据文本分析器的输出提取主题数据的逻辑;字符串生成器，包括可操作以根据主题提取器的输出生成主题行数据的逻辑，以及可操作的以输出具有包含内容数据的主体字段和包含生成的主题行数据的主题字段的多字段电子邮件消息。

97. 发明授权

US08290139B2 Method and apparatus for maintaining dynamic queues in call centers using social network information 有权
标题翻译：使用社交网络信息在呼叫中心维护动态队列的方法和装置
公开(公告)号：US08290139B2
公开(公告)日：2012-10-16
申请号：US12182743
申请日：2008-07-30
申请人： Sanjeev Kumar , Mukul Jain , Laurent Philonenko , Joseph Khouri
发明人： Sanjeev Kumar , Mukul Jain , Laurent Philonenko , Joseph Khouri
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04M2203/655
摘要： In one embodiment, a method includes connecting on a call with a caller and determining if social network information associated with the caller is available. If it is determined that social network information associated with the caller is available, the social network information is obtained and utilized to identify at least a first agent suitable for participating on the call with the caller. The first agent is associated with a call center. The method also includes providing the caller with information that identifies the first agent as being suitable for participating on the call with the caller.
摘要翻译：在一个实施例中，一种方法包括将呼叫连接到呼叫者并确定与呼叫者相关联的社交网络信息是否可用。如果确定与呼叫者相关联的社交网络信息可用，则获得社交网络信息并利用其来识别适合于与呼叫者参与呼叫的至少第一代理。第一个代理与呼叫中心相关联。该方法还包括向呼叫者提供将第一代理识别为适合于与呼叫者一起参与呼叫的信息。

98. 发明授权

US08218753B2 Processing multi-party calls in a contact center 有权
标题翻译：在联络中心处理多方通话
公开(公告)号：US08218753B2
公开(公告)日：2012-07-10
申请号：US12107525
申请日：2008-04-22
申请人： Joseph Khouri , Mukul Jain , Laurent Philonenko , Sanjeev Kumar
发明人： Joseph Khouri , Mukul Jain , Laurent Philonenko , Sanjeev Kumar
IPC分类号： H04M3/00 , H04M5/00 , H04M3/42 , H04M1/56 , H04M15/06
CPC分类号： H04M3/42 , H04M3/42068 , H04M2203/2044
摘要： A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.
摘要翻译：一种数据处理装置被配置为用于接收包括多个呼叫者的呼叫，所述多个呼叫者被以所述呼叫接收的多方呼叫者识别值中识别; 从数据库检索基于多方呼叫者识别值，关于每个多个呼叫者的信息; 基于所检索的信息和集体重要性算法，确定或选择所述呼叫的一个或多个呼叫处理属性; 以及使用所确定或选择的一个或多个呼叫处理属性来处理呼叫。例如，联络中心或呼叫中心可以基于共同呼叫的多个人的集体属性或简档或加权平均优先级提供差异化服务，而不仅仅考虑关于单个呼叫方的信息。可以基于关于多个呼叫者的集体数据来选择诸如优先级，排队，路由和屏幕弹出内容的呼叫处理属性。

99. 发明申请

US20110022967A1 Context Enhanced Social Network for Meeting Participants 有权
标题翻译：背景增强会议参与者的社交网络
公开(公告)号：US20110022967A1
公开(公告)日：2011-01-27
申请号：US12506423
申请日：2009-07-21
申请人： Nithya Vijayakumar , Sanjeev Kumar , Mukul Jain
发明人： Nithya Vijayakumar , Sanjeev Kumar , Mukul Jain
IPC分类号： G06Q99/00 , G06F3/01
CPC分类号： G06Q10/107 , G06Q50/01 , H04L12/1822 , H04L51/32
摘要： Methods, apparatus, and logic are provided to generate a context enhanced social network (CESN) participant list for meeting participants. One method includes obtaining a list of participants and a meeting context and identifying expert knowledge that is required for the context. Degrees of associations between a first participant and the other participants are calculated based on a level of expert knowledge of the participants. The CESN participant list is generated and displayed for the first meeting participant based on the calculated degrees of associations of the other participants. The method can be repeated such that a unique CESN participant list is generated for each meeting participant based on his perspective in relation to the other meeting participants and based on the current context of the meeting. The CESN participant lists may also be dynamically updated when a change in meeting context is detected.
摘要翻译：提供方法，装置和逻辑以产生用于会议参与者的上下文增强的社交网络（CESN）参与者列表。一种方法包括获得参与者列表和会议背景，并且识别上下文所需的专家知识。根据参与者的专业知识水平计算第一参与者和其他参与者之间的关联程度。基于计算的其他参与者的关联程度，为第一个会议参与者生成并显示CESN参与者列表。可以重复该方法，使得根据他对于其他会议参与者的观点并且基于会议的当前上下文，为每个会议参与者生成唯一的CESN参与者列表。当检测到会议上下文的更改时，CESN参与者列表也可以动态更新。

100. 发明申请

US20090262914A1 PROCESSING MULTI-PARTY CALLS IN A CONTACT CENTER 有权
标题翻译：在联络中心处理多方通话
公开(公告)号：US20090262914A1
公开(公告)日：2009-10-22
申请号：US12107525
申请日：2008-04-22
申请人： Joseph Khouri , Mukul Jain , Laurent Philonenko , Sanjeev Kumar
发明人： Joseph Khouri , Mukul Jain , Laurent Philonenko , Sanjeev Kumar
IPC分类号： H04M3/42
CPC分类号： H04M3/42 , H04M3/42068 , H04M2203/2044
摘要： A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.
摘要翻译：一种数据处理装置被配置为用于接收包括多个呼叫者的呼叫，所述多个呼叫者被以所述呼叫接收的多方呼叫者识别值中识别; 从数据库检索基于多方呼叫者识别值，关于每个多个呼叫者的信息; 基于所检索的信息和集体重要性算法，确定或选择所述呼叫的一个或多个呼叫处理属性; 以及使用所确定或选择的一个或多个呼叫处理属性来处理呼叫。例如，联络中心或呼叫中心可以基于共同呼叫的多个人的集体属性或简档或加权平均优先级提供差异化服务，而不仅仅考虑关于单个呼叫方的信息。可以基于关于多个呼叫者的集体数据来选择诸如优先级，排队，路由和屏幕弹出内容的呼叫处理属性。

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