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    • 99. 发明申请
    • SYSTEMS AND METHODS FOR SMART DIAGNOSES AND TRIAGE OF FAILURES WITH IDENTITY CONTINUITY
    • 智能诊断系统和方法与故障连续性失败
    • US20160371163A1
    • 2016-12-22
    • US14742253
    • 2015-06-17
    • Dell Products, L.P.
    • Todd Erick SwierkCarlton A. AndrewsYuan-Chang LoPhilip M. Seibert
    • G06F11/22
    • G06F11/2284G06F11/2205G06F11/2268G06F11/2294
    • Systems and methods for smart diagnoses and triage of failures with identity continuity. In some embodiments, an Information Handling System (IHS) includes a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: execute a Power-On Self Test (POST) routine; in response to a determination that the POST routine has failed, execute a firmware-based diagnostics routine; in response to a determination that the firmware-based diagnostics routine has failed, execute, via a service Operating System (OS), a service OS-based diagnostics routine configured to identify whether the firmware-based diagnostics failure is due to a hardware or software fault; and in response to the service OS-based diagnostics routine identifying a hardware fault or failing to remediate a software fault, obtain a user's account information and report the hardware fault or the software remediation failure.
    • 具有身份连续性的智能诊断和故障分类的系统和方法。 在一些实施例中,信息处理系统(IHS)包括处理器和耦合到处理器的存储器,所述存储器具有存储在其上的程序指令,所述程序指令在由处理器执行时使得IHS执行开机自检( POST)例程; 响应于POST例程失败的确定,执行基于固件的诊断程序; 响应于确定基于固件的诊断例程已经失败,经由服务操作系统(OS)执行基于服务OS的诊断程序,所述诊断程序被配置为识别基于固件的诊断故障是由于硬件还是软件 故障; 并且响应于识别硬件故障或未能修复软件故障的服务基于OS的诊断程序,获得用户的帐户信息并报告硬件故障或软件修复失败。