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1. 发明申请

US20130262598A1 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT 有权
标题翻译：客户关系管理系统与方法
公开(公告)号：US20130262598A1
公开(公告)日：2013-10-03
申请号：US13712608
申请日：2012-12-12
申请人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
发明人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
IPC分类号： H04L12/58
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
摘要翻译：根据各种实施例，访问在社交媒体系统上张贴的社交媒体消息。确定为类似于社交媒体消息的一个或多个类似消息可以从基于例如社交媒体消息中标识的作者，产品，问题，关键字等的先前发布的消息的数据库中选择。类似的消息可以显示在用户界面的类似消息推荐列表中。确定为与社交媒体消息相关的一个或多个相关知识库文章可以从基于例如在社交媒体消息中标识的产品，问题，关键字等的知识库存储库中选择。相关知识库文章可能会显示在用户界面的知识库文章列表中。

2. 发明申请

US20130262168A1 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT 审中-公开
标题翻译：客户关系管理系统与方法
公开(公告)号：US20130262168A1
公开(公告)日：2013-10-03
申请号：US13712668
申请日：2012-12-12
申请人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Janani Bhuvaneswari Sundar , Rei Kasai , Venkitesh Subramanian , Krithika Manohar , Jothish Karunakaran , Terence Chesire , Claus Wallacher
发明人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Janani Bhuvaneswari Sundar , Rei Kasai , Venkitesh Subramanian , Krithika Manohar , Jothish Karunakaran , Terence Chesire , Claus Wallacher
IPC分类号： G06Q30/00 , G06Q50/00
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.
摘要翻译：根据各种示例性实施例，访问在社交媒体系统上张贴的社交媒体消息。此外，基于在社交媒体消息中标识的关键字，在代理目录中列出的代理被分类为社交媒体消息中引用的内容的专家。此外，可以在用户界面的专家查找器列表中显示代理的标识符。

3. 发明授权

US09230257B2 Systems and methods for customer relationship management 有权
标题翻译：用于客户关系管理的系统和方法
公开(公告)号：US09230257B2
公开(公告)日：2016-01-05
申请号：US13712608
申请日：2012-12-12
申请人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
发明人： Prerna Makanawala , Claus Wallacher , Janani Bhuvaneswari Sundar , Jaideep Godara , Rei Kasai , Terence Chesire , Venkitesh Subramanian , Jothish Karunakaran , Krithika Manohar
IPC分类号： G06F15/16 , G06Q30/00 , G06Q50/00 , H04L12/58
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
摘要翻译：根据各种实施例，访问在社交媒体系统上张贴的社交媒体消息。确定为类似于社交媒体消息的一个或多个类似消息可以从基于例如社交媒体消息中标识的作者，产品，问题，关键字等的先前发布的消息的数据库中选择。类似的消息可以显示在用户界面的类似消息推荐列表中。确定为与社交媒体消息相关的一个或多个相关知识库文章可以从基于例如在社交媒体消息中标识的产品，问题，关键字等的知识库存储库中选择。相关知识库文章可能会显示在用户界面的知识库文章列表中。

4. 发明申请

US20130262320A1 SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT 审中-公开
标题翻译：客户关系管理系统与方法
公开(公告)号：US20130262320A1
公开(公告)日：2013-10-03
申请号：US13712541
申请日：2012-12-12
申请人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Jothish Karunakaran , Janani Bhuvaneswari Sundar , Claus Wallacher , Venkitesh Subramanian , Krithika Manohar , Rei Kasai , Terence Chesire
发明人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Jothish Karunakaran , Janani Bhuvaneswari Sundar , Claus Wallacher , Venkitesh Subramanian , Krithika Manohar , Rei Kasai , Terence Chesire
IPC分类号： G06Q50/00 , G06Q30/00
CPC分类号： G06Q30/016 , G06Q50/01 , H04L51/14 , H04L51/32
摘要： According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.
摘要翻译：根据各种示例性实施例，访问由用户在社交媒体系统上发布的社交媒体消息，并且基于社交媒体消息确定优先级级别。优先级级别可以表示衡量社交媒体消息的重要性。此外，社交媒体消息可以基于与社交媒体消息相关联的所确定的优先级水平被插入到优先消息队列中。

5. 发明授权

US08719178B2 Prioritizing social activity postings 有权
标题翻译：优先考虑社会活动过帐
公开(公告)号：US08719178B2
公开(公告)日：2014-05-06
申请号：US13338981
申请日：2011-12-28
申请人： Lihui Zhang , Krithika Manohar
发明人： Lihui Zhang , Krithika Manohar
IPC分类号： G06Q99/00 , G06Q30/00
CPC分类号： G06Q30/02 , G06Q50/01
摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for prioritizing social activity postings. In one aspect, a method includes receiving a request for prioritized social activity postings, the request being associated with a company identifier. Social activity postings are identified. The social activity postings are available to users on a social activity system of one or more computers, and each social activity posting is associated with a user identifier. For each social activity posting, the user identifier associated with the social activity posting is matched with a customer identifier associated with the company identifier. A respective priority rating is determined for the social activity posting using configuration information associated with the customer identifier.
摘要翻译：方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于优先考虑社会活动过帐。一方面，一种方法包括接收对优先排序的社交活动过帐的请求，所述请求与公司标识符相关联。确定社会活动过帐。在一个或多个计算机的社交活动系统上的用户可以使用社交活动发布，并且每个社交活动发布都与用户标识符相关联。对于每个社交活动发布，与社交活动发布相关联的用户标识符与与公司标识符相关联的客户识别符匹配。使用与客户标识符相关联的配置信息来确定用于发布的社交活动的相应优先等级。

6. 发明申请

US20080263509A1 METHOD AND APPARATUS FOR APPLICATION PATTERNS AND APPLICATIONS GENEARATION 审中-公开
标题翻译：应用模式和应用遗传的方法与装置
公开(公告)号：US20080263509A1
公开(公告)日：2008-10-23
申请号：US12103719
申请日：2008-04-16
申请人： David BRUTMAN , Guy Soffer , Ouri Levy , Yuval Anafi , Krithika Manohar , Arno Helmling
发明人： David BRUTMAN , Guy Soffer , Ouri Levy , Yuval Anafi , Krithika Manohar , Arno Helmling
IPC分类号： G06F9/44
CPC分类号： G06F8/20
摘要： A method and apparatus for defining and creating generic context-related application patterns, and for defining and creating specific applications based on the application patterns. The method and apparatus include defining generic user interface preferably through interfacing specific environments, and content retrieval preferably through interfacing specific systems, such as enterprise systems. The application development then uses the generated patterns, and the specific user-interface and content retrieval components for developing a specific application.
摘要翻译：一种用于定义和创建通用上下文相关应用模式以及基于应用模式定义和创建特定应用的方法和装置。所述方法和装置包括优选地通过界定特定环境来定义通用用户界面，以及优选地通过诸如企业系统的特定系统接口来定义内容检索。然后，应用程序开发使用生成的模式，以及用于开发特定应用程序的特定用户界面和内容检索组件。

7. 发明申请

US20130173333A1 PRIORITIZING SOCIAL ACTIVITY POSTINGS 有权
标题翻译：重申社会活动的立场
公开(公告)号：US20130173333A1
公开(公告)日：2013-07-04
申请号：US13338981
申请日：2011-12-28
申请人： Lihui Zhang , Krithika Manohar
发明人： Lihui Zhang , Krithika Manohar
IPC分类号： G06Q30/02
CPC分类号： G06Q30/02 , G06Q50/01
摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for prioritizing social activity postings. In one aspect, a method includes receiving a request for prioritized social activity postings, the request being associated with a company identifier. Social activity postings are identified. The social activity postings are available to users on a social activity system of one or more computers, and each social activity posting is associated with a user identifier. For each social activity posting, the user identifier associated with the social activity posting is matched with a customer identifier associated with the company identifier. A respective priority rating is determined for the social activity posting using configuration information associated with the customer identifier.
摘要翻译：方法，系统和装置，包括在计算机存储介质上编码的计算机程序，用于优先考虑社会活动过帐。一方面，一种方法包括接收对优先排序的社交活动过帐的请求，所述请求与公司标识符相关联。确定社会活动过帐。在一个或多个计算机的社交活动系统上的用户可以使用社交活动发布，并且每个社交活动发布都与用户标识符相关联。对于每个社交活动发布，与社交活动发布相关联的用户标识符与与公司标识符相关联的客户识别符匹配。使用与客户标识符相关联的配置信息来确定用于发布的社交活动的相应优先等级。

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