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1. 发明申请

US20130148792A1 IVR COMMUNICATION SESSION ROUTING AND RECORDING 有权
标题翻译： IVR通信会话路由和记录
公开(公告)号：US20130148792A1
公开(公告)日：2013-06-13
申请号：US13323075
申请日：2011-12-12
申请人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/658 , H04M1/65
CPC分类号： H04M3/493 , H04M3/42221
摘要： A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.
摘要翻译：一种方法可以包括由计算设备接收来自用户设备的通信会话邀请，并由计算设备确定要记录对应于通信会话邀请的通信会话。该方法还可以包括当要记录通信会话时，由计算设备从一组记录模式识别对应于通信会话的记录模式。该方法还可以包括由计算设备建立与记录模式对应的记录服务，以及由计算设备建立与用户设备的通信会话。该方法还可以包括当通信会话不被记录时，由计算设备建立与用户设备的通信会话。

2. 发明授权

US08774395B2 IVR recording management and control 有权
标题翻译： IVR记录管理和控制
公开(公告)号：US08774395B2
公开(公告)日：2014-07-08
申请号：US13323066
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M3/00
CPC分类号： H04M3/5175 , H04M3/5166 , H04M2203/401
摘要： A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.
摘要翻译：计算设备可以从客户端设备接收记录顺序。记录顺序可以包括用于涉及交互式语音响应记录系统的通信会话的记录指令。计算设备可以向交互式语音响应记录系统提供记录顺序，并且响应于向交互式语音响应记录系统提供记录顺序，接收对应于通信会话的记录元数据并在本地存储记录元数据。记录元数据可以包括对应于通信会话的记录数据的存储位置，并且记录数据可以包括通信会话的记录。

3. 发明授权

US08315363B2 Network call recording 有权
标题翻译：网络通话记录
公开(公告)号：US08315363B2
公开(公告)日：2012-11-20
申请号：US12188562
申请日：2008-08-08
申请人： David Phelps , Brian Badger , Robert Sartini , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David Phelps , Brian Badger , Robert Sartini , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/64 , H04Q3/62 , H04L12/66
CPC分类号： H04M3/42221
摘要： A method and system of an embodiment may include receiving at least a portion of a call recording request at a voice response unit, identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request, and utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.
摘要翻译：一个实施例的方法和系统可以包括在语音响应单元处接收呼叫记录请求的至少一部分，将在语音响应单元处接收的呼叫识别为匹配呼叫记录请求的一个或多个参数的呼叫，以及利用语音应答单元的可用数字信号处理资源来记录呼叫的一个或多个指定部分。

4. 发明授权

US08908840B2 IVR recording continuity control 有权
标题翻译： IVR记录连续性控制
公开(公告)号：US08908840B2
公开(公告)日：2014-12-09
申请号：US13323087
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/64
CPC分类号： H04M3/5166 , H04M3/42221 , H04M3/493 , H04M3/58
摘要： A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.
摘要翻译：计算设备可以建立与用户设备设备（UE）的通信会话。计算设备可以经由交互式语音响应（IVR）服务与UE进行交互，并使得能够使用第一记录模式来记录通信会话的第一部分。计算设备可以拨出通信会话的第二部分并且使得能够使用第二记录模式来记录通信会话的第二部分。记录模式可以包括本地记录通信会话的一部分，将通信会话的一部分流传输到记录系统，或者拨出通信会话的一部分，以使通信会话抽头能够被放置在拨出的通信会话的一部分。

5. 发明授权

US08787537B2 IVR communication session routing and recording 有权
标题翻译： IVR通信会话路由和记录
公开(公告)号：US08787537B2
公开(公告)日：2014-07-22
申请号：US13323075
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M11/00
CPC分类号： H04M3/493 , H04M3/42221
摘要： A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.
摘要翻译：一种方法可以包括由计算设备接收来自用户设备的通信会话邀请，并由计算设备确定要记录对应于通信会话邀请的通信会话。该方法还可以包括当要记录通信会话时，由计算设备从一组记录模式识别对应于通信会话的记录模式。该方法还可以包括由计算设备建立与记录模式对应的记录服务，以及由计算设备建立与用户设备的通信会话。该方法还可以包括当通信会话不被记录时，由计算设备建立与用户设备的通信会话。

6. 发明申请

US20130148794A1 IVR RECORDING MANAGEMENT AND CONTROL 有权
标题翻译： IVR记录管理与控制
公开(公告)号：US20130148794A1
公开(公告)日：2013-06-13
申请号：US13323066
申请日：2011-12-12
申请人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. PHELPS , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/658
CPC分类号： H04M3/5175 , H04M3/5166 , H04M2203/401
摘要： A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.
摘要翻译：计算设备可以从客户端设备接收记录顺序。记录顺序可以包括用于涉及交互式语音响应记录系统的通信会话的记录指令。计算设备可以向交互式语音响应记录系统提供记录顺序，并且响应于向交互式语音响应记录系统提供记录顺序，接收对应于通信会话的记录元数据并在本地存储记录元数据。记录元数据可以包括对应于通信会话的记录数据的存储位置，并且记录数据可以包括通信会话的记录。

7. 发明申请

US20130148793A1 IVR RECORDING CONTINUITY CONTROL 有权
标题翻译： IVR记录连续性控制
公开(公告)号：US20130148793A1
公开(公告)日：2013-06-13
申请号：US13323087
申请日：2011-12-12
申请人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
发明人： David E. Phelps , Brian S. Badger , John Macedo , Gregory J. Bjornberg , John Rivera
IPC分类号： H04M1/656
CPC分类号： H04M3/5166 , H04M3/42221 , H04M3/493 , H04M3/58
摘要： A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.
摘要翻译：计算设备可以建立与用户设备设备（UE）的通信会话。计算设备可以经由交互式语音响应（IVR）服务与UE进行交互，并使得能够使用第一记录模式来记录通信会话的第一部分。计算设备可以拨出通信会话的第二部分并且使得能够使用第二记录模式来记录通信会话的第二部分。记录模式可以包括本地记录通信会话的一部分，将通信会话的一部分流传输到记录系统，或者拨出通信会话的一部分，以使通信会话抽头能够被放置在拨出的通信会话的一部分。

8. 发明申请

US20100034362A1 NETWORK CALL RECORDING 有权
标题翻译：网络呼叫记录
公开(公告)号：US20100034362A1
公开(公告)日：2010-02-11
申请号：US12188562
申请日：2008-08-08
申请人： David PHELPS , Brian BADGER , Robert A. SARTINI , John MACEDO , Gregory J. BJORNBERG , John RIVERA
发明人： David PHELPS , Brian BADGER , Robert A. SARTINI , John MACEDO , Gregory J. BJORNBERG , John RIVERA
IPC分类号： H04M1/64
CPC分类号： H04M3/42221
摘要： A method and system of an embodiment may include receiving at least a portion of a call recording request at a voice response unit, identifying a call received at the voice response unit as a call matching one or more parameters of the call recording request, and utilizing available digital signal processing resources of the voice response unit to record one or more specified portions of the call.
摘要翻译：一个实施例的方法和系统可以包括在语音响应单元处接收呼叫记录请求的至少一部分，将在语音响应单元处接收的呼叫识别为匹配呼叫记录请求的一个或多个参数的呼叫，以及利用语音应答单元的可用数字信号处理资源来记录呼叫的一个或多个指定部分。

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