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1. 发明专利

JP5758770B2 顧客応対支援システムおよび顧客応対支援方法有权
标题翻译：客户互动支持系统和客户交互的支持方法
公开(公告)号：JP5758770B2
公开(公告)日：2015-08-05
申请号：JP2011223663
申请日：2011-10-11
申请人：株式会社資生堂 , 株式会社野村総合研究所
发明人：三輪紀子 , 山田啓之 , 高橋啓昭
IPC分类号： G06F3/16 , G06Q10/00
CPC分类号： G06Q10/10 , H04L65/1069 , H04L65/4015 , H04M3/51 , G10L15/26 , H04M2201/50 , H04M2201/60

2. 发明专利

JP5533854B2 Speech recognition processing system, and the speech recognition processing method 有权
公开(公告)号：JP5533854B2
公开(公告)日：2014-06-25
申请号：JP2011507000
申请日：2010-03-25
申请人：日本電気株式会社
发明人：孝文越仲 , 雅彦濱中
IPC分类号： G10L15/00 , G10L15/22 , G10L15/28 , G10L15/32
CPC分类号： G10L15/32 , H04M3/493 , H04M2201/38 , H04M2201/40 , H04M2201/60

3. 发明专利

JP5368320B2 Voice mail filtering and posting system 有权
公开(公告)号：JP5368320B2
公开(公告)日：2013-12-18
申请号：JP2009550951
申请日：2008-01-11
申请人：アバイアインコーポレーテッド
发明人：スカッケベック，ジェンズ，ウルリク , フィッツゲラルド，カリー，ダブリュ．
IPC分类号： H04M11/00 , G06F13/00 , H04M3/533
CPC分类号： H04M3/42221 , H04L51/066 , H04L51/12 , H04L51/24 , H04L51/38 , H04M3/53333 , H04M2201/40 , H04M2201/60
摘要： Systems and methods for voicemail filtering and transcription are described herein. According to various embodiments, an integrated communication system performs filtering and transcription of voicemail messages (“voicemails”) and forwards the voicemails via email to a user's email-capable device. Filtering includes generating a priority flag based on a word search of the voicemail. The integrated communication system further performs a rough transcription of the voicemail, either automatically or on demand as specified by the user. According to embodiments, the rough transcription is entered as text in an email that is sent to the user. In an embodiment, a user may request a refined transcription of the voicemail by pressing a button on the user's device. In an embodiment, the rough transcription is replaced by the refined transcription in the original email and the original is marked “unread” in the user's email inbox on the user's device.

4. 发明专利

JP2013219777A System and method for providing phone related services to multiple devices using upnp on home network 有权
标题翻译：使用UPNP在家庭网络上为多个设备提供电话相关服务的系统和方法
公开(公告)号：JP2013219777A
公开(公告)日：2013-10-24
申请号：JP2013096209
申请日：2013-05-01
申请人： Samsung Electronics Co Ltd , サムスンエレクトロニクスカンパニーリミテッド
发明人： MAENG JE-YOUNG , JUNG DONG-SHIN , LEE JOO-YEOL , HAN SE-HEE , MAHFUXUR RAHMAN
IPC分类号： H04M11/00 , H04N7/15 , H04W4/18
CPC分类号： H04L12/2838 , H04L65/1026 , H04L65/1069 , H04L2012/2849 , H04M3/42238 , H04M3/42263 , H04M3/58 , H04M2201/60
摘要： PROBLEM TO BE SOLVED: To provide a system and method for providing phone related services to multiple devices using UPnP on a home network.SOLUTION: Provided is a system and method for exchanging call data between multiple devices using Universal Plug and Play (UPnP) on a home network. The system includes a telephony terminal, a first electronic device, a second electronic device, and a control point. The control point selects the telephony terminal and the first and second electronic devices for exchanging the call data and, after setting a call reception connection between the telephony terminal and the first and second electronic devices, forms multiple sessions for exchanging the call data between the selected telephony terminal and first and second electronic devices.
摘要翻译：要解决的问题：提供一种用于在家庭网络上使用UPnP向多个设备提供电话相关服务的系统和方法。解决方案：提供了一种用于使用通用即插即用（UPnP）在多个设备之间交换呼叫数据的系统和方法家庭网络。该系统包括电话终端，第一电子设备，第二电子设备和控制点。控制点选择电话终端和用于交换呼叫数据的第一和第二电子设备，并且在设置电话终端与第一和第二电子设备之间的呼叫接收连接之后，形成用于在所选择的呼叫数据之间交换呼叫数据的多个会话电话终端和第一和第二电子设备。

5. 发明专利

JP2013175856A Communication processing device, communication processing method, and program 有权
标题翻译：通信处理设备，通信处理方法和程序
公开(公告)号：JP2013175856A
公开(公告)日：2013-09-05
申请号：JP2012038223
申请日：2012-02-24
申请人： Nec Corp , 日本電気株式会社 , Nec Soft Ltd , Necソフト株式会社
发明人： KAWANO HIROKAZU , ONODERA KOICHI , MORINO ATSUSHI , MIURA SEIJI
IPC分类号： H04M1/00
CPC分类号： H04M3/42 , H04M1/247 , H04M3/42365 , H04M2201/60
摘要： PROBLEM TO BE SOLVED: To enable fitting convenience on the originating side with convenience on the terminating side with a reduced user load.SOLUTION: A first communication information receiver unit 110 receives first communication information from a first communication terminal, a terminal on the originating side. The first communication information is instructed to originate through first communication means to transmit to a second communication terminal. From the second communication terminal, a receiving-side state receiver unit 120 receives receiving-side state information indicative of a current state of the user of the second communication terminal. Based on the receiving-side state information, a second communication means selection unit 130 selects second communication means that is communication means between with the second communication terminal. A conversion unit 140 converts the first communication information into a format of second communication means to transmit to the second communication terminal.
摘要翻译：要解决的问题：为了在起始侧方便起见，在终端侧具有减少的用户负载。解决方案：第一通信信息接收单元110从第一通信终端接收第一通信信息，从始发端接收终端。指示第一通信信息通过第一通信装置发送到第二通信终端。接收侧状态接收单元120从第二通信终端接收表示第二通信终端用户的当前状态的接收侧状态信息。基于接收侧状态信息，第二通信装置选择单元130选择作为与第二通信终端之间的通信装置的第二通信装置。转换单元140将第一通信信息转换成第二通信装置的格式，以发送给第二通信终端。

6. 发明专利

JP2013009367A Service server device, service provision method, and service provision program 有权
标题翻译：服务服务器设备，服务提供方法和服务提供程序
公开(公告)号：JP2013009367A
公开(公告)日：2013-01-10
申请号：JP2012117545
申请日：2012-05-23
申请人： Ntt Docomo Inc , 株式会社エヌ・ティ・ティ・ドコモ
发明人： NASU KAZUNORI , SHIBATA SEIJI , AKUSAWA MARI , UCHIYAMA TAKESHI
IPC分类号： H04M3/493 , G06F3/16 , H04M3/42
CPC分类号： G06F17/28 , G06F17/289 , G10L15/26 , G10L15/30 , G10L2015/0638 , G10L2015/221 , H04M3/42 , H04M3/42221 , H04M2201/39 , H04M2201/40 , H04M2201/60 , H04M2203/2061
摘要： PROBLEM TO BE SOLVED: To provide a service server device that can realize a service making a user feel as if he was talking face-to-face by using an existing application.SOLUTION: A service server device comprises: a service activation unit 250 which receives an instruction to perform a task during communication; a telephone/call control enabler 201 which records telephone conversation voice of a speaker during communication between voice communication terminal devices 241a, 241b; a voice recognition enabler 203 which performs a task on the basis of the recorded telephone conversation voice if the instruction has been accepted; a text translation enabler 204; a voice synthesis enabler 202; and a communication control unit 224 which provides task data obtained by performing the task for the voice communication terminal devices 241a, 241b. The task data is formed by text data into which the telephone conversation voice is converted, translation text data into which the text data is translated in another language, and voice data into which the translation text data is converted.
摘要翻译：要解决的问题：提供一种服务服务器设备，其可以实现使得用户感觉像是通过使用现有应用而面对面地进行的服务的服务。解决方案：服务服务器设备包括：服务激活单元250，其在通信期间接收执行任务的指令; 电话/呼叫控制使能器201，其在语音通信终端设备241a，241b之间的通信期间记录扬声器的电话会话语音; 语音识别使能器203，如果该指令被接受，则根据所记录的电话会话语音执行任务; 文本翻译启动器204; 语音合成使能器202; 以及通信控制单元224，其提供通过执行语音通信终端设备241a，241b的任务而获得的任务数据。任务数据由转换电话会话语音的文本数据，以其他语言翻译文本数据的翻译文本数据和转换文本数据转换成的语音数据形成。版权所有（C）2013，JPO＆INPIT

7. 发明专利

JP2012526445A System and method for providing telephone services to a plurality of devices using UPnP on the home network 有权
公开(公告)号：JP2012526445A
公开(公告)日：2012-10-25
申请号：JP2012509739
申请日：2010-05-07
申请人：サムスンエレクトロニクスカンパニーリミテッド
发明人：ジェ−ヨン・メン , ジュ−ヨル・イ , セ−ヒ・ハン , ドン−シン・ジュン , マハフズル・ラフマーン
IPC分类号： H04W84/18 , H04M1/00 , H04M3/00 , H04M11/00 , H04W4/18 , H04W80/10
CPC分类号： H04L12/2838 , H04L65/1026 , H04L65/1069 , H04L2012/2849 , H04M3/42238 , H04M3/42263 , H04M3/58 , H04M2201/60
摘要：ホームネットワーク上でユニバーサルプラグアンドプレイ（ＵＰｎＰ）を使用して複数の装置間の呼データを送受信するためのシステム及び方法を提供する。上記システムは、テレフォニー端末と、第１の電子機器及び第２の電子機器と、制御ポイントとを含み、上記制御ポイントが呼データを送受信するために、上記テレフォニー端末と上記第１の電子機器及び上記第２の電子機器とを選択し、上記テレフォニー端末と上記第１の電子機器及び上記第２の電子機器間の呼受信接続を設定した後に、上記選択されたテレフォニー端末と上記第１の電子機器及び上記第２の電子機器間の呼データを送受信するための複数のセッションを形成する。

8. 发明专利

JP2011522486A Method and system for causing write the conversation on the phone to text 审中-公开
公开(公告)号：JP2011522486A
公开(公告)日：2011-07-28
申请号：JP2011511692
申请日：2009-05-12
申请人：クゥアルコム・インコーポレイテッドQualcomm Incorporated
发明人：ロジャース、シーン・スコット
IPC分类号： H04M1/00 , H04M3/42
CPC分类号： H04M1/274516 , H04M1/72552 , H04M3/42221 , H04M2201/40 , H04M2201/60
摘要：電話での会話の一部をテキストに書き起こすための方法及びシステムは、ユーザが例えばモバイルデバイス上のボタンを押すことによって書き起こしを要求することを可能にし、前記要求は、書き起こしソフトウェアを含むサーバに送信される。前記サーバは、前記電話での会話の一部又は全体をテキストに書き起こし、前記テキストを前記モバイルデバイスに送信する。前記テキストデータは、スキャンして選択された情報を識別することができ、前記選択された情報のみが前記モバイルデバイスに送信される。前記選択された情報は、前記モバイルデバイスのメモリ、例えばアドレス帳、に自動的に格納することができる。

10. 发明专利

JP2011501628A Method and associated core network and services for adapting the communication user intervention showing the physical limitations 有权
公开(公告)号：JP2011501628A
公开(公告)日：2011-01-06
申请号：JP2010531561
申请日：2008-10-13
申请人：アルカテル−ルーセント
发明人：デュレク，オリヴィエ , レガート，ブルーノ
IPC分类号： H04M11/00 , H04M3/42
CPC分类号： H04Q3/0045 , H04L67/04 , H04L67/306 , H04M3/42391 , H04M2201/60 , H04M2207/20 , H04W4/18
摘要： A method is devoted to adapting communication within a communication network with a service core network (CR). This method consists of adding to user profiles (who are subscribers to the network's services) an information field describing at least one physical limitation, and if a signaling message is received regarding communication involving a user whose user profile describes a given physical limitation, of adding to that signaling message a header representative of that physical limitation. Thus, whenever a communication device (T1) involved in the communication with said user receives the signaling message, it adapts, if he or she is affected and so desires, the type and/or at least one parameter of the communication with the user based on the physical limitation.

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