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    • 1. 发明公开
    • Manual review optimization for predictive fraud screening
    • 制造商ÜBERPRÜFUNGSOPTIMIERUNGFÜRPRÄDIKTIVESBETRUGSSCREENING
    • EP3065096A1
    • 2016-09-07
    • EP15290054.4
    • 2015-03-03
    • Amadeus S.A.S.
    • Canis, LaureFlorimond, CedricAndrevon, Thibaud
    • G06Q10/10G06Q50/14
    • G06Q10/10G06Q50/14
    • Methods, systems, and computer program products for screening transactions. An estimated probability of fraud is used to determine an expected cost of fraud for accepting, denying, and ,manually reviewing a transaction. The action that provides the lowest expected cost of fraud is then chosen. Transactions selected for manual review are prioritized for review based on an expected reduction in the cost of fraud as compared to accepting the transaction without performing the review. Manual review capacity is adjusted to accommodate the expected number of transactions that have a higher reduction in cost of fraud than the opportunity cost of performing the manual review. To account for cases in which a transaction selected for manual review cannot be reviewed prior to the capture time, a probability is determined that the transaction will not be reviewed, and the cost of fraud for requesting the manual review adjusted based thereon.
    • 用于筛选交易的方法,系统和计算机程序产品。 估计欺诈的概率用于确定接受,拒绝和手动审查交易的欺诈预期成本。 然后选择提供最低预期欺诈成本的行动。 根据预期的欺诈成本减少与接受交易而不执行审查相比,选择手动审核的交易将被优先审查。 调整手动审查能力以适应预期欺诈成本降低的交易次数,而不是执行手动审查的机会成本。 为了考虑在捕获时间之前不能检查选择用于手动审查的交易的情况,确定交易将不被检查的概率,并且基于此来调整请求手动审查的欺诈成本。
    • 2. 发明公开
    • SELECTING SEARCH RESULTS FOR RESPONDING TO SEARCH QUERY
    • AUSWAHL VON SUCHERGEBNISSEN ZUR BEANTWORTUNG EINER SUCHANFRAGE
    • EP3082077A1
    • 2016-10-19
    • EP15290103.9
    • 2015-04-14
    • Amadeus S.A.S.
    • Canis, LaureZmerli, Feten
    • G06Q10/02G06Q30/06G06Q50/14
    • G06Q10/02G06Q30/0601G06Q50/14
    • Methods, apparatuses, and computer program products for processing search results. Search results are retrieved from a database of travel itineraries based on search criteria provided by a traveler, and a set of recommended travel itineraries selected from the search results based on a probabilistic profile comprising a plurality of value profiles. A set of near-optimal travel itineraries is defined for each of the value profiles. A probability is determined for each travel itinerary of the search results based on a sum of weights of each value profile including the travel itinerary in the corresponding set of near-optimal travel itineraries, and travel itineraries added to the set of recommended travel itineraries based on the probabilities. An online search may be performed to enrich the set of recommended travel itineraries depending on a distance between the probabilistic profile of the traveler and a probabilistic profile used to populate the cache.
    • 用于处理搜索结果的方法,设备和计算机程序产品。 基于由旅行者提供的搜索标准,从旅行行程的数据库检索搜索结果,以及基于包括多个值简档的概率概况从搜索结果中选择的一组推荐旅行行程。 为每个价值资料定义了一套近乎最佳的旅游行程。 基于包括相应的一组近似旅行行程中的旅行行程的每个价值轮廓的权重的总和以及基于推荐行程的旅行行程添加到旅行行程的乘积行程的乘积之和来确定搜索结果的每个旅行行程的概率 概率。 可以执行在线搜索,以根据旅行者的概率简档与用于填充高速缓存的概率简档之间的距离来丰富推荐的旅行行程集合。
    • 3. 发明公开
    • Using revenue management to improve payment fraud screening
    • Verwendung von Ertragsverwaltung zur Verbesserung von Bezahlungsbetrugs-Screening
    • EP3057054A1
    • 2016-08-17
    • EP15290030.4
    • 2015-02-11
    • Amadeus S.A.S.
    • Canis, LaureRamsawmy, JeremieAndrevon, ThibaudFlorimond, Cedric
    • G06Q30/00G06Q30/06G06Q40/02G06Q20/40
    • G06Q20/4016
    • Methods, systems, and computer program products for screening a request for a transaction to purchase a travel service. Based on one or more of a probability of fraud for the transaction, a probability distribution for receiving a chargeback with respect to time if the request is accepted, a probability distribution with respect to time for completing a security check, a probability that the travel service will be rebooked if the request is denied, and a bid-price for a travel service, a revenue management system determines a future revenue impact for accepting, denying, or requesting a security check on the request. The future revenue impact is used to adjust a total cost of fraud for the transaction. The revenue management system may then determine whether the request should be accepted, denied, or subjected to the security check based on the expected future revenue impact and the expected cost of fraud.
    • 用于筛选交易购买旅行服务请求的方法,系统和计算机程序产品。 基于交易的欺诈概率中的一个或多个,如果该请求被接受,则接收相对于时间的拒付的概率分布,关于完成安全检查的时间的概率分布,旅行服务 如果请求被拒绝,则将被重新预订,并且旅行服务的收费管理系统确定接收,拒绝或请求对请求的安全检查的未来收入影响。 未来的收入影响用于调整交易的总欺诈成本。 然后,收入管理系统可以基于预期的未来收入影响和预期的欺诈成本来确定该请求是否应被接受,拒绝或受到安全检查。
    • 4. 发明公开
    • Fraud management system and method
    • Betrugsverwaltungssystem und -verfahren
    • EP2824624A1
    • 2015-01-14
    • EP13290165.3
    • 2013-07-12
    • Amadeus S.A.S.
    • Canis, LaureFlorimond, CedricBisogni, SimoneBonnet, Marion
    • G06Q20/02G06Q20/04G06Q20/12G06Q30/06G06Q40/08G06Q40/02
    • G06Q20/4016G06Q30/0601G06Q30/0609G06Q40/025G06Q40/08
    • The present invention relates to a computer-implemented fraud method and system for managing fraud screening in response to a requested transaction. The fraud management system checks the efficiency of the fraud screening strategy and predicts the efficiency of new fraud screening strategies based on the total cost of fraud. This calculation is facilitated, because transactions are divided into groups, and the total cost of fraud may be calculated for a representative element of the group, and not for each transaction in the group. Furthermore, if the fraud screening is based on rules that apply an acceptance flow to predetermined conditions, the fraud management can choose the best acceptance flow for these predetermined conditions by minimizing the total cost of fraud. Finally, the fraud management can also flag inefficient rules thanks to an indicator related to the total cost of fraud to highlight rules whose predetermined conditions should be changed.
    • 本发明涉及一种用于响应所请求的交易来管理欺诈筛选的计算机实施的欺诈方法和系统。 欺诈管理系统检查欺诈筛查策略的效率,并根据欺诈总成本预测新的欺诈筛选策略的效率。 由于交易被划分成组,所以可以计算出该计算,并且可以针对该组的代表性元素计算欺诈的总成本,而不是为组中的每个交易计算总成本。 此外,如果欺诈筛查是基于将接受流应用于预定条件的规则,则欺诈管理可以通过最小化欺诈的总成本来选择这些预定条件的最佳接受流程。 最后,由于与欺诈总成本有关的指标,突出了预定条件应该改变的规则,所以欺诈管理也可以标出效率低下的规则。
    • 5. 发明公开
    • Auditing system with increased accuracy
    • ÜberprüfungssystemmiterhöhterGenauigkeit
    • EP2911103A1
    • 2015-08-26
    • EP14290049.7
    • 2014-02-24
    • Amadeus S.A.S.
    • Canis, LaureChabod, AlexandreGiorgi, LaurentMansour, Bohren BenAngelini, Christophe
    • G06Q10/10
    • G06Q10/10
    • Methods, systems, and computer program products for auditing a transaction involving a sale by one business entity of a ticket for a travel product provided by another business entity. An audit module receives a pricing context of the transaction and determines an audit amount therefrom. The audit amount is compared to a price charged for the transaction to determine if an agency debit memo should be generated. If the pricing context for the transaction is not available and a ticketing office that issued the ticket is flagged for enhanced auditing, the audit module may determine one or more pricing context parameters by determining prices for a plurality of combinations of pricing context parameters. These prices may be compared to the price charged for the transaction, and the combination of pricing context parameters having a matching price may be selected. The pricing context parameters may then be used to generate audit related documents.
    • 用于审计涉及由一个商业实体出售由另一个业务实体提供的旅行产品的票据的交易的方法,系统和计算机程序产品。 审计模块接收交易的定价上下文并从中确定审计金额。 将审计金额与交易收取的价格进行比较,以确定是否应生成代理借记凭证。 如果交易的定价背景不可用,并且发出票据的票务处被标记以增强审计,则审计模块可以通过确定价格上下文参数的多个组合的价格来确定一个或多个定价上下文参数。 这些价格可能与交易所收取的价格进行比较,并且可以选择具有匹配价格的定价上下文参数的组合。 然后可以使用定价上下文参数来生成审计相关文档。
    • 6. 发明公开
    • Secure channel payment processing system and method
    • Zahlungsverarbeitungssystem und -verfahrenübersicherem Kanal
    • EP2830014A1
    • 2015-01-28
    • EP13290173.7
    • 2013-07-23
    • Amadeus S.A.S.
    • Canis, LaureFlorimond, Cedric
    • G06Q30/06G06Q10/02G06Q20/12G06Q20/20G06Q20/34G06Q20/40G06Q20/42G06Q20/10
    • G06Q20/34G06Q20/102G06Q20/12G06Q20/20G06Q20/4016G06Q20/425
    • The present invention relates to a method and system for performing fraud screening and choosing whether to accept or deny a transaction within any channel. The system may facilitate the fraud screening processing for the case where this channel is the offline card not present channel, which may be utilized for call center transactions. The system may include a server that receives a transaction request and performs a first fraud screening based on transaction information of the requested transaction. The server may further determine which operation to perform: whether to issue a final response right away (accept, reject) or whether to gather more information before issuing a final response. The information gathering may be an authentication method only usable in another channel (online channel or offline card present channel). The server may create an asynchronous payment, which secures the reservation of the good, while allowing performing the new channel authentication at a later time. Depending on the information gathering results, the server further determines which operation to perform: whether to issue a final response right away (accept, reject) or whether to gather information a second time before issuing a final response. This second information gathering may be a manual review. The system may provide for the selecting an operation flow based on the transaction information.
    • 本发明涉及一种用于执行欺诈筛选和选择是否接受或拒绝任何频道内的交易的方法和系统。 该系统可以方便对该通道是离线卡不存在信道的情况下的欺诈筛选处理,这可以用于呼叫中心交易。 系统可以包括接收交易请求并基于所请求的交易的交易信息执行第一欺诈筛选的服务器。 服务器可以进一步确定要执行的操作:是否在发布最终响应之前立即发出最终响应(接受,拒绝)或是收集更多信息。 信息收集可以是仅在另一频道(在线频道或离线卡片存在频道)中可用的认证方法。 服务器可能会创建一个异步支付,从而保证了该商品的预留,同时允许稍后执行新的渠道验证。 根据信息收集结果,服务器进一步确定要执行的操作:是否在发出最终响应之前立即发出最终响应(接受,拒绝)或是否再次收集信息。 第二次信息收集可能是手动审查。 系统可以提供基于交易信息来选择操作流程。
    • 7. 发明公开
    • Automated task handling
    • Automatisierte Aufgabenbearbeitung
    • EP3002726A1
    • 2016-04-06
    • EP15000572.6
    • 2015-02-27
    • Amadeus S.A.S.
    • Canis, LaureAngelini, ChristopheMantelet, PascalePetrella, AxelleDumaine, Julien
    • G06Q50/14G06Q10/06
    • G06Q10/103G06F17/30867G06Q10/063112G06Q40/12G06Q50/14H04L63/102
    • Methods, systems, and computer program products for automated task handling. A task handling module receives data defining a plurality of tasks relating to resolution of a revenue accounting issue. For each task, the module determines to which of a plurality of inboxes arranged in a hierarchical electronic filing system the task should be dispatched. This determination may be based on matching a user or team profile to data in a task template associated with the task. The module may determine an urgency for each task, and select the order in which tasks are resolved based the urgency. The module may select resolved tasks for validation based on an expected impact of validating the task, and to maintain a broad sample of validated tasks. Historical data relating to resolution and validation of tasks may be stored in a database to provide key performance indicators and to determine validation selection parameters.
    • 用于自动化任务处理的方法,系统和计算机程序产品。 任务处理模块接收定义与解决收入会计问题有关的多个任务的数据。 对于每个任务,模块确定布置在分层电子文件系统中的哪个多个收件箱中的任务应当被分派。 该确定可以基于将用户或团队简档与与任务相关联的任务模板中的数据匹配。 该模块可以确定每个任务的紧急性,并根据紧急程度选择任务解决的顺序。 该模块可以基于验证任务的预期影响来选择已解决的任务进行验证,并保持对已验证任务的广泛采样。 与分辨率和任务验证相关的历史数据可以存储在数据库中以提供关键性能指标并确定验证选择参数。
    • 8. 发明公开
    • Preventive auditing
    • PräventiveÜberprüfung
    • EP2966609A1
    • 2016-01-13
    • EP14290198.2
    • 2014-07-08
    • Amadeus S.A.S.
    • Canis, LaureLesieur, FranckAngelini, ChristopheBen Mansour, Borhen
    • G06Q30/02
    • G06Q30/0283G06Q30/06G06Q40/00
    • Methods, systems, and computer program products for preventive auditing of transactions involving the sale of travel products by indirect sellers. A preventive audit module receives data defining a price quoted for the travel product by the indirect seller. The module compares the quoted price to a correct price for the travel product to determine if there is a pricing discrepancy. If a discrepancy exists, the module may generate a warning message for transmission to the seller notifying the seller of the discrepancy. The warning message may include instructions for remedying the discrepancy, and a notification that a penalty may apply if the discrepancy is not remedied. For discrepancies remedied by issuing an Electronic Miscellaneous Document (EMD), a link may be defined between the EMD and the transaction for the sale of the travel product so that an auditing system knows to account for the EMD when auditing the transaction.
    • 方法,系统和计算机程序产品,用于预防性审计涉及间接卖家出售旅游产品的交易。 预防性审计模块接收定义间接卖方为旅行产品报价的数据的数据。 该模块将报价与旅行产品的正确价格进行比较,以确定是否存在定价差异。 如果存在差异,则模块可能会生成警告消息,以传送给卖方通知卖方有差异。 警告信息可能包括纠正差异的说明,以及如果不能纠正差异,则可能适用惩罚的通知。 对于通过发行电子杂项文件(EMD)进行补救的差异,可以在EMD和交易之间定义出售旅行产品的链接,以便审计系统在审计交易时知道计算EMD。
    • 9. 发明公开
    • Auditing rules optimizer
    • Prüfungsregeloptimierer
    • EP2849136A1
    • 2015-03-18
    • EP13290218.0
    • 2013-09-12
    • Amadeus S.A.S.
    • Canis, Laure
    • G06Q20/40
    • G06Q20/4016G06Q50/14
    • Methods, systems, and computer program products for determining when to audit a transaction. An auditing rules optimizer system receives data relating to a transaction conducted by a first business entity that includes a travel product provided by a second business entity. The transaction may be classified as being a type of transaction, and the determination whether to audit the transaction based on the transaction type. The system may also determine expected values of blocking the transaction and/or taking an action to recover a discrepancy. The system may then determine which action to take based on the expected values. Auditing may be performed on transactions by travel agencies and on interline billing between validating and operating carriers. In each case, empirical data from earlier audit periods may be used to adjust parameters used to identify which transactions to audit, and for determining the expected values of the audit actions.
    • 用于确定何时审核交易的方法,系统和计算机程序产品。 审计规则优化器系统接收与包括由第二商业实体提供的旅行产品的第一商业实体进行的交易有关的数据。 该交易可以分类为一种交易类型,以及根据交易类型来确定是否对交易进行审计。 系统还可以确定阻止交易的期望值和/或采取恢复差异的动作。 然后,系统可以基于预期值来确定要采取哪个动作。 可以对旅行社的交易和验证运营商和运营商之间的运营商进行审计。 在每种情况下,来自早期审计期的经验数据可用于调整用于识别哪些交易进行审计的参数,以及用于确定审计行动的预期值。
    • 10. 发明公开
    • Personalized ranking for search results of a travel-related database query
    • Personalisierte EinstufungfürSuchergebnisse einer reisebezogenen Datenbankabfrage
    • EP3059707A1
    • 2016-08-24
    • EP15290036.1
    • 2015-02-17
    • Amadeus S.A.S.
    • Pasero, DavidZhao, HaixiangCanis, LaureDor, PierreZmerli, Feten
    • G06Q50/14G06Q30/06G06Q10/02
    • G06Q50/14G06Q10/02G06Q30/0601
    • Methods, systems, and computer program products for processing database query results. Query results are retrieved from a database of travel itineraries based on search criteria provided by a traveler, and a subset of travel itineraries selected from the search results based on a composite profile. The traveler may identify which travel itineraries of the subset they prefer, and the result of this selection used to update a probabilistic profile of the traveler. The search results may be re-ranked using an updated composite profile, and a new subset of travel itineraries selected based on the re-ranking. The traveler may indicate which travel itinerary is preferred from the new subset, and the probabilistic profile updated based thereon. The process of re-ranking search results and updating the probabilistic profile may be repeated until successive sets of ranked results match each other.
    • 用于处理数据库查询结果的方法,系统和计算机程序产品。 基于旅行者提供的搜索条件和基于组合简档从搜索结果中选择的旅行行程的子集,从旅行行程数据库检索查询结果。 旅行者可以识别他们喜欢的子集的哪些旅行行程,并且该选择的结果用于更新旅行者的概率轮廓。 搜索结果可以使用更新的复合简档重新排列,以及基于重新排序选择的新的旅行行程子集。 旅行者可以指示从新子集中优选哪个旅行行程,并且基于此更新概率概况。 重复排序搜索结果和更新概率分布的过程可以重复,直到连续的一组排名结果彼此匹配。