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1. 发明公开

EP0903921A3 Virtual call center 有权
标题翻译：虚拟呼叫中心
公开(公告)号：EP0903921A3
公开(公告)日：2003-07-02
申请号：EP98117634.0
申请日：1998-09-17
申请人： AT&T Corp.
发明人： Foladare, Mark Jeffrey , Goldman, Shelley B. , Silverman, David Phillip , Wang, Shaoqing Q. , Weber, Roy Philip , Westrich, Robert S.
IPC分类号： H04M3/50 , G06F1/00
CPC分类号： H04M3/5125 , H04M3/382 , H04M3/5175 , H04M3/5191 , H04M7/12
摘要： Call center functions are provided to a plurality of remotely located customer service representatives (CSRs) via a data network, such as the Internet. Each CSR station includes a telephone and a computer. Separate log-in procedures for the computer and the telephone improve system security. Incoming calls are routed to an available CSR. A call control server provides call control pages that include a set of clickable commands (e.g., transfer, hold, conference, speed-dial buttons, and the like) and telephone digits to CSR computers that allow CSRs to remotely control telephone calls. A merchant server can also provide a merchant application page to CSR computers to allow CSRs to process customer calls.

2. 发明授权

EP0763807B1 Traffic information estimation and reporting system 失效
标题翻译：一种用于确定道路交通状况的方法
公开(公告)号：EP0763807B1
公开(公告)日：2000-12-20
申请号：EP96113768.4
申请日：1996-08-28
申请人： AT&T Corp.
发明人： Foladare, Mark Jeffrey , Goldman, Shelley B. , Leung, Kin K. , Ronan, Yzahk , Schlanger, Gabriel Gary , Silverman, David Phillip
IPC分类号： G08G1/0967
CPC分类号： G08G1/096716 , G08G1/0104 , G08G1/096741 , G08G1/096758 , G08G1/096775

3. 发明公开

EP0836301A1 E-mail paging system 失效
标题翻译：电子邮件Rufsystem
公开(公告)号：EP0836301A1
公开(公告)日：1998-04-15
申请号：EP97307349.7
申请日：1997-09-22
申请人： AT&T Corp.
发明人： Foladare, Mark Jeffrey , Goldman, Shelley B. , Silverman, David Phillip , Weber, Roy Phillip , Westrich, Robert S.
IPC分类号： H04L12/58
CPC分类号： H04L51/14 , H04L51/12 , H04L51/38
摘要： E-Mail messages transmitted over an E-Mail network are routed to an E-Mail server servicing the recipient, where useful E-Mail messages can be identified, separated from the junk mail, and forwarded as directed by the recipient. The E-Mail server sends a summary of the E-Mail message to the recipient over a different network so that the recipient can select a forwarding destination for the message. The recipient sends a selection signal to the E-mail server which then forwards the E-Mail message to the selected destination. The E-Mail message can be forwarded by the server over another network, such as the public telephone network, to a computer or a FAX machine at the recipient's office, home or other destination.
摘要翻译：通过电子邮件网络发送的电子邮件消息将路由到为收件人提供服务的电子邮件服务器，可以识别有用的电子邮件消息，与垃圾邮件分离，并按接收方的指示进行转发。电子邮件服务器通过不同的网络将电子邮件消息的摘要发送给收件人，以便收件人可以选择邮件的转发目的地。接收方向电子邮件服务器发送选择信号，该服务器然后将电子邮件消息转发到所选择的目的地。电子邮件消息可以由服务器通过另一个网络（如公共电话网络）转发到收件人办公室，家庭或其他目的地的计算机或传真机。

4. 发明公开

EP0715443A2 Technique for use in processing telephone calls 失效
标题翻译： Fernsprechanrufverarbeitungstechnik
公开(公告)号：EP0715443A2
公开(公告)日：1996-06-05
申请号：EP95308358.1
申请日：1995-11-21
申请人： AT&T Corp.
发明人： Eisdorfer, Allen , Eisdorfer, Jerry , Foladare, Mark Jeffrey , Goldman, Shelley B. , Murray, Nancy , Silverman, David Phillip
IPC分类号： H04M3/42 , H04M3/54 , H04M11/02 , H04Q7/00 , H04M7/00
CPC分类号： H04W4/16 , H04M3/4228 , H04M3/54 , H04M11/022 , H04Q3/002 , H04Q3/66 , H04Q2213/1302 , H04Q2213/1304 , H04Q2213/13091 , H04Q2213/13097 , H04Q2213/13098 , H04Q2213/13102 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13141 , H04Q2213/13282 , H04Q2213/13299 , H04Q2213/13374 , H04Q2213/13377 , H04Q2213/13383 , H04Q2213/13405
摘要： A telecommunications carrier other than the carrier of last contact is arranged to a) recognize that the telephone to which a particular call is placed is a disconnected telephone and b) provide different call treatment for the call, e.g., different call handling or different call features or services, as compared to the treatment the telecommunications carrier provides for the same call to the same telephone when it is recognized that the telephone is not disconnected. Advantageously, no effort is wasted in an attempt to complete the telephone call to a disconnected telephone. Such different treatments include 1) simply making no attempt to route the call to the disconnected telephone via the network of last contact, 2) routing the call to a secondary, alternate telephone, and 3) initiating transmission of a page to a pager that is associated with the owner of the disconnected telephone.
摘要翻译：除了上一次联系的载体之外的电信运营商被安排为：a）认识到放置特定呼叫的电话是断开的电话，以及b）为呼叫提供不同的呼叫处理，例如不同的呼叫处理或不同的呼叫特征或服务，与电信运营商在识别出电话未断开时向相同电话进行相同呼叫的处理相比。有利地，在尝试完成对断开的电话的电话呼叫时，不会浪费任何努力。这种不同的处理包括：1）简单地不尝试通过上一次联系的网络将呼叫路由到断开的电话，2）将呼叫路由到辅助电话，备用电话，以及3）开始将页面传送到寻呼机与断开电话的所有者相关联。

5. 发明公开

EP0802662A3 On-demand communications services 失效
标题翻译：应要求提供通信服务
公开(公告)号：EP0802662A3
公开(公告)日：2000-07-19
申请号：EP97106180.9
申请日：1997-04-15
申请人： AT&T Corp.
发明人： Mirville, Jean-Robert , Silverman, David Phillip
IPC分类号： H04M3/42
CPC分类号： H04M3/4228
摘要： A communications system is designed to transmit to end-user devices involved in a call information related to communications services that are invokable in real time from the end-user devices. The transmitted information includes activation codes for invoking for a usage fee, features that may or may not be subscribed to by a caller.

6. 发明公开

EP0715443A3 Technique for use in processing telephone calls 失效
标题翻译： Fernsprechanrufverarbeitungstechnik
公开(公告)号：EP0715443A3
公开(公告)日：1999-01-27
申请号：EP95308358.1
申请日：1995-11-21
申请人： AT&T Corp.
发明人： Eisdorfer, Allen , Eisdorfer, Jerry , Foladare, Mark Jeffrey , Goldman, Shelley B. , Murray, Nancy , Silverman, David Phillip
IPC分类号： H04M3/42 , H04M3/54 , H04M11/02 , H04Q7/00 , H04M7/00
CPC分类号： H04W4/16 , H04M3/4228 , H04M3/54 , H04M11/022 , H04Q3/002 , H04Q3/66 , H04Q2213/1302 , H04Q2213/1304 , H04Q2213/13091 , H04Q2213/13097 , H04Q2213/13098 , H04Q2213/13102 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13141 , H04Q2213/13282 , H04Q2213/13299 , H04Q2213/13374 , H04Q2213/13377 , H04Q2213/13383 , H04Q2213/13405
摘要： A telecommunications carrier other than the carrier of last contact is arranged to a) recognize that the telephone to which a particular call is placed is a disconnected telephone and b) provide different call treatment for the call, e.g., different call handling or different call features or services, as compared to the treatment the telecommunications carrier provides for the same call to the same telephone when it is recognized that the telephone is not disconnected. Advantageously, no effort is wasted in an attempt to complete the telephone call to a disconnected telephone. Such different treatments include 1) simply making no attempt to route the call to the disconnected telephone via the network of last contact, 2) routing the call to a secondary, alternate telephone, and 3) initiating transmission of a page to a pager that is associated with the owner of the disconnected telephone.

7. 发明公开

EP0831608A2 Programmable radio subscription system for receiving selectively defined information 失效
标题翻译：对于接收的选择的信息选择性地可编程订阅广播系统
公开(公告)号：EP0831608A2
公开(公告)日：1998-03-25
申请号：EP97306100.5
申请日：1997-08-11
申请人： AT&T Corp.
发明人： Foladare, Mark , Silverman, David Phillip , Goldman, Shelley , Sturm, Walter
IPC分类号： H04H1/00 , H04N7/173 , H04N7/16
CPC分类号： H04H20/72 , H04H60/82
摘要： The radio subscription system of the present invention enables a subscriber to remotely define and identify one or more playlists, each specifying information content selected by the subscriber from a subscription content database, for later transmission to the subscriber's radio. The radio subscription system also permits the subscriber to use the local subscriber radio to remotely request transmission of a particular playlist to the subscriber's radio for storage and playback. The subscriber may then use the local subscriber radio to play back the particular playlist.

8. 发明公开

EP0802662A2 On-demand communications services 失效
标题翻译： Kommunikationsdienste auf Anfrage
公开(公告)号：EP0802662A2
公开(公告)日：1997-10-22
申请号：EP97106180.9
申请日：1997-04-15
申请人： AT&T Corp.
发明人： Mirville, Jean-Robert , Silverman, David Phillip
IPC分类号： H04M3/42
CPC分类号： H04M3/4228
摘要： A communications system is designed to transmit to end-user devices involved in a call information related to communications services that are invokable in real time from the end-user devices. The transmitted information includes activation codes for invoking for a usage fee, features that may or may not be subscribed to by a caller.
摘要翻译：通信系统被设计为向终端用户设备发送涉及与可从终端用户设备实时调用的通信服务相关的呼叫信息的终端用户设备。发送的信息包括用于调用使用费的激活码，呼叫者可以或可以不被订阅的特征。

9. 发明公开

EP0696152A2 Personal mobile communication system 失效
标题翻译：手机人事系统
公开(公告)号：EP0696152A2
公开(公告)日：1996-02-07
申请号：EP95305043.2
申请日：1995-07-19
申请人： AT&T Corp.
发明人： Foladare, Mark Jeffrey , Friedes, Albert , Goldman, Shelley B. , Moroses, Susanne Watson , Murray, Nancy , Silverman, David Phillip , Weber, Roy Philip
IPC分类号： H04Q7/38 , H04Q7/20 , H04M3/42
CPC分类号： H04W68/00 , H04Q3/005 , H04Q2213/13248 , H04Q2213/13513 , H04Q2213/13527 , H04Q2213/13532
摘要： With the advent of personal digital assistants (PDAs) (103) having modems (225) for information, e.g., facsimile and/or data, transmission over wireless connections, as well as the capability (125) for voice communications, we have recognized that it is possible to communicate with a person, wherever they are, in whatever form is desired. In order to do so in a manner that simulates the way a person at a fixed location having a separate telephone, fax machine and data modem would communicate, we incorporate into a PDA a) a receiver (201) for a wireless actuation signal that indicates that a communication of some type is waiting for a called party; b) an outgoing connection origination unit (209,225,811) that establishes a connection from the PDA to the waiting communication; c) a discriminator (205) which makes a determination as to the type of communication that is waiting; and d) a selection unit (205) that routes the information signals received over the connection established by the PDA to an appropriate communication unit within the PDA, e.g., a fax modem, data modem (225), or voice communication unit (125), the appropriate communication unit being selected in response to the type of communication that was determined by the discriminator to be waiting. The PDA owner may optionally be alerted only when 1) an information transmission is successfully completed and the received information is waiting in the PDA for access by its owner, or 2) when a voice connection has successfully been established to the communication originator who continues to indicate a readiness to communicate.
摘要翻译：随着具有用于信息（例如传真和/或数据）的调制解调器（225），通过无线连接的传输以及用于语音通信的能力（125））的个人数字助理（PDA）的出现，我们已经认识到无论何时，无论何种形式，都可以与人沟通。为了这样做，以模拟具有单独电话，传真机和数据调制解调器的固定位置的人的通信方式，我们将其合并到PDA中a）用于无线致动信号的接收器（201），其指示某种类型的通信正在等待被叫方; b）建立从PDA到等待通信的连接的出站连接发起单元（209,225,811）; c）鉴别器（205），其确定正在等待的通信类型; 以及d）选择单元（205），其将通过PDA建立的连接接收的信息信号路由到PDA内的适当的通信单元，例如传真调制解调器，数据调制解调器（225）或语音通信单元（125）响应于由鉴别器确定的等待的通信类型来选择适当的通信单元。 PDA所有者可以可选地仅当1）信息传输成功完成并且所接收的信息在PDA中等待其所有者访问时，或者2）当语音连接已经成功建立到继续发送的通信发起者时表示准备沟通。

10. 发明授权

EP0903921B1 Virtual call center 有权
标题翻译：虚拟呼叫中心
公开(公告)号：EP0903921B1
公开(公告)日：2008-01-23
申请号：EP98117634.0
申请日：1998-09-17
申请人： AT&T Corp.
发明人： Foladare, Mark Jeffrey , Goldman, Shelley B. , Silverman, David Phillip , Wang, Shaoqing Q. , Weber, Roy Philip , Westrich, Robert S.
IPC分类号： H04M3/50 , G06F1/00
CPC分类号： H04M3/5125 , H04M3/382 , H04M3/5175 , H04M3/5191 , H04M7/12

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