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    • 78. 发明公开
    • Emergency information offering system
    • Notfall-Informationssystem
    • EP0694859A3
    • 1998-06-24
    • EP95305238
    • 1995-07-27
    • HITACHI LTD
    • KURISU HIROMITSUKOMURA FUMINOBU
    • G08B31/00G05B23/02G06Q50/00G06Q50/06G06Q50/26G06Q99/00G08B25/00G08B29/00G06F17/60
    • G06Q99/00
    • An emergency information offering system collects and offers information of lifeline facilities upon emergency properly by combining information infrastructures and public infrastructures. In the system, a center monitoring apparatus (20) detects abnormality on the basis of information of the lifeline facilities collected by distributed monitoring apparatuses (46) and meter apparatuses (44). A risk management apparatus (22) grasps abnormal states and determines countermeasures of abnormality in accordance with the detected abnormality to produce the determined information. A guidance information management apparatus (24) automatically prepares guidance information on the basis of the information and transmits the guidance information to a customer (42) in response to an inquiry. When the guidance information management apparatus detects the congestion of lines, the guidance information management apparatus transmits the guidance information to telephone offices in respective areas, so that a guidance information offering apparatus installed in each office offers the information dispersedly. Thus, common customers can obtain the information relative to the lifeline facilities easily and the information upon emergency can be offered promptly. The congestion of lines due to an excessive amount of inquiries can be avoided.
    • 紧急信息提供系统通过组合信息基础设施和公共基础设施,在紧急情况下收集并提供生命线设施信息。 在该系统中,中心监视装置(20)根据分布式监视装置(46)和仪表装置(44)收集的救生线设施的信息来检测异常。 风险管理装置(22)掌握异常状态并根据检测到的异常来确定异常的对策,以产生确定的信息。 引导信息管理装置(24)根据该信息自动地准备指导信息,并响应于询问向顾客(42)发送引导信息。 当指导信息管理装置检测到线路拥挤时,引导信息管理装置将指导信息发送到各个区域的电话机,使得安装在每个办公室中的引导信息提供装置分散地提供信息。 因此,普通客户可以轻松获取相对于生命线设施的信息,并可以及时提供紧急情况下的信息。 可以避免由于过多的查询造成的线路拥堵。