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1. 发明申请

US20090307754A1 METHODS, SYSTEMS, AND STORAGE MEDIUMS FOR IMPLEMENTING ISSUE NOTIFICATION AND RESOLUTION ACTIVITIES 有权
标题翻译：实施问题通知和决议活动的方法，系统和存储介质
公开(公告)号：US20090307754A1
公开(公告)日：2009-12-10
申请号：US12543538
申请日：2009-08-19
申请人： Scott Morris , Stephen Cersosimo , William Conner
发明人： Scott Morris , Stephen Cersosimo , William Conner
IPC分类号： H04L12/427 , G06Q30/00
CPC分类号： H04L63/14 , G06F21/552 , G06Q20/085 , G06Q20/0855 , G06Q30/04 , H04L63/08 , H04L63/10 , H04L69/40
摘要： Exemplary embodiments include methods, systems, and storage mediums for implementing issue notification and resolution activities. A method includes receiving a request for access to a network service from an end user client system associated with an account. Upon determining an issue is associated with the account, the method includes flagging a user profile for the account to reflect the issue. Flagging accounts includes assigning a unique flag for each type of issue for determining a location for routing the request associated with flagged user profiles. The method also includes redirecting the request for access to a web server of the service provider network. Upon successful resolution of the issue, the method includes providing access to the network service for the end user client system.
摘要翻译：示例性实施例包括用于实现问题通知和解决活动的方法，系统和存储介质。一种方法包括从与帐户相关联的最终用户客户端系统接收对网络服务的访问请求。在确定问题与帐户相关联时，该方法包括标记帐户的用户简档以反映该问题。标记帐户包括为每种类型的问题分配唯一的标志，以确定用于路由与被标记的用户简档相关联的请求的位置。该方法还包括重定向对服务提供商网络的web服务器的访问请求。在成功解决问题之后，该方法包括提供对最终用户客户端系统的网络服务的访问。

2. 发明申请

US20090307259A1 METHODS, SYSTEMS, AND STORAGE MEDIUMS FOR IMPLEMENTING INTELLIGENT AGENT SERVICES 有权
标题翻译：实施智能代理服务的方法，系统和存储介质
公开(公告)号：US20090307259A1
公开(公告)日：2009-12-10
申请号：US12543546
申请日：2009-08-19
申请人： Steven Tischer
发明人： Steven Tischer
IPC分类号： G06F17/00
CPC分类号： G06F17/30867 , G06F17/30312 , G06F17/30377 , G06F17/30604 , H04L67/22 , Y10S707/99933 , Y10S707/99943
摘要： Methods, systems, and storage mediums for implementing intelligent agent services are provided. A method includes generating an ontological domain for an individual based upon information elements. A set of information elements represents a behavior of the individual at a point in time. Generating the ontological domain includes creating subdomains of contextually organized collections of sets of information elements, where the subdomains include any orthogonally related data identified among behaviors. The method also includes determining relevance of relationships among the information elements in the ontological domain. The relevance is determined based upon measurable aspects, whereby a relationship determined to be relevant is identified as an interest of the individual. The method also includes identifying sources of information topically related to the interest, and searching the sources of information using the information elements determined to be relevant to identify a solution for satisfying the interest.
摘要翻译：提供了实现智能代理服务的方法，系统和存储介质。一种方法包括基于信息元素为个人生成本体论领域。一组信息元素表示个人在某个时间点的行为。生成本体域包括创建上下文组织的信息元素集合的子域，其中子域包括在行为之间标识的任何正交相关数据。该方法还包括确定本体论领域中的信息元素之间的关系的相关性。相关性是基于可衡量的方面确定的，将确定为相关的关系确定为个人的兴趣。该方法还包括识别与兴趣有关的信息源，以及使用被确定为相关的信息元素来搜索信息来源以识别满足感兴趣的解决方案。

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