专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US11144582B2 Method and system for parsing and aggregating unstructured data objects 有权
公开(公告)号：US11144582B2
公开(公告)日：2021-10-12
申请号：US15194109
申请日：2016-06-27
申请人： Accenture Global Services Limited
发明人： Avikar Banik , Koustuv Jana , Jenice J. Mukkada , Reshma Abhijit Gurjar , Priya Athreyee , Rajendra Prasad , Divya Sampathkumar
IPC分类号： G06F16/35 , G06Q10/10
摘要： A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

2. 发明申请

US20160378859A1 METHOD AND SYSTEM FOR PARSING AND AGGREGATING UNSTRUCTURED DATA OBJECTS 审中-公开
标题翻译：用于分配和聚集未构造数据对象的方法和系统
公开(公告)号：US20160378859A1
公开(公告)日：2016-12-29
申请号：US15194109
申请日：2016-06-27
申请人： Accenture Global Services Limited
发明人： Avikar Banik , Koustuv Jana , Jenice J. Mukkada , Reshma Abhijit Gurjar , Priya Athreyee , Rajendra Prasad , Divya Sampathkumar
IPC分类号： G06F17/30 , G06Q10/10
CPC分类号： G06F16/358 , G06Q10/103
摘要： A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.
摘要翻译：计算机实现的方法和系统解析和聚合非结构化数据对象。该方法包括从数据库的记录的描述字段中获取非结构化数据对象，该数据库包括为应用程序维护而创建的客户端票据，转换所获得的非结构化数据对象以创建经变换的数据对象，识别客户票证的标准属性的数量，其中根据变换数据对象的至少一部分，单词重要性，单词情绪，用户输入或客户机票优先级，或任何组合来确定标准属性的数量，以及通过根据客户端票据聚合来生成多个票据报告以排列客户机票的票数和所标识的标准属性的订单。

3. 发明授权

US09262731B1 Service ticket analysis using an analytics device 有权
标题翻译：使用分析设备进行服务票证分析
公开(公告)号：US09262731B1
公开(公告)日：2016-02-16
申请号：US14657161
申请日：2015-03-13
申请人： Accenture Global Services Limited
发明人： Vijayaraghavan Koushik , Rajendra T. Prasad , Chetan Belgur , Koustuv Jana , Priya Athreyee , Bhaskar Ghosh
IPC分类号： G06F17/00 , G06Q10/06
CPC分类号： G06Q10/06 , G06Q10/10
摘要： A device may receive ticket information associated with one or more service tickets. The ticket information may include a ticket category and ticket data associated with the one or more service tickets. The ticket data may be associated with the ticket category. The ticket data may describe information related to resolving the one or more service tickets. The device may identify, based on the ticket category or the ticket data, an association between the ticket category and an analysis category. The analysis category may be used to analyze the ticket information. The device may generate categorized ticket information based on the analysis category and the ticket information. The categorized ticket information may include the ticket data, and the ticket data may be associated with the analysis category. The device may provide the categorized ticket information.
摘要翻译：设备可以接收与一个或多个服务票据相关联的票证信息。票信息可以包括与一个或多个服务票相关联的票类和门票数据。票据数据可能与票据类别相关联。票据数据可以描述与解决一个或多个服务票据有关的信息。设备可以基于票据类别或票据数据来识别票据类别和分析类别之间的关联。分析类别可用于分析票据信息。该设备可以基于分析类别和票据信息生成分类票据信息。分类票据信息可以包括票据数据，并且票据数据可以与分析类别相关联。该设备可以提供分类的票据信息。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式