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81. 发明申请

WO2005091191A1 A SYSTEM AND METHOD FOR ANALYSING PERFORMANCE DATA 审中-公开
标题翻译：一种用于分析性能数据的系统和方法
公开(公告)号：WO2005091191A1
公开(公告)日：2005-09-29
申请号：PCT/IB2005/001099
申请日：2005-03-21
申请人： ACCENTURE GLOBAL SERVICES GMBH , DULL, Stephen , PIOTROSKI, Susan, A.
发明人： DULL, Stephen , PIOTROSKI, Susan, A.
IPC分类号： G06F17/60
CPC分类号： G06Q10/10 , G06Q10/06375 , G06Q30/0201 , G06Q30/0203 , G06Q30/0204 , G06Q30/0205 , G06Q30/0206
摘要： A combination of several analytical computer-assisted modeling techniques may be used to evaluate the performance data of an entity, its relative performance within a classification of the entity and to identify opportunities to improve performance of the entity. Subtleties in entity performance can be determined by use of regression analysis on the applied modeling techniques to link the results of the same together. The present invention can be applied to evaluate the value of a brand, the relative value of competitive brands and can be used to identify the opportunities to increase brand value and the priority of those opportunities. Image/Attitudinal driver analysis, pyramid analysis, probability analysis, trade-off analysis, and other regression techniques may be used in novel combinations to quantify brand development, impacts and the overall estimate of brand value. For example: (1) image driver analysis may be applied to each level of a brand pyramid to understand how to most effectively move customers through to the next level in the pyramid; (2) probability analysis may be used to estimate the impact of each movement through the pyramid; and (3) tradeoff analysis may be used to improve the value customers perceive at any particular level of the pyramid.
摘要翻译：可以使用几种分析计算机辅助建模技术的组合来评估实体的性能数据，其在实体的分类中的相对性能，并且识别提高实体性能的机会。可以通过使用应用建模技术的回归分析来确定实体绩效中的细节，以将其结果链接在一起。本发明可以应用于评估品牌的价值，竞争品牌的相对价值，并可用于识别增加品牌价值和机会优先的机会。图像/态度驾驶员分析，金字塔分析，概率分析，权衡分析和其他回归技术可用于新颖的组合，以量化品牌发展，影响和品牌价值的总体估计。例如：（1）图像驱动程序分析可以应用于品牌金字塔的每个层次，以了解如何最有效地将客户提升到金字塔的下一个级别; （2）概率分析可用于估计通过金字塔的每个运动的影响; 和（3）权衡分析可用于提高客户在金字塔的任何特定级别所感知的价值。

82. 发明申请

WO2005027486A3 REMOTE MEDIA CALL CENTER 审中-公开
标题翻译：远程媒体呼叫中心
公开(公告)号：WO2005027486A3
公开(公告)日：2005-05-19
申请号：PCT/EP2004010460
申请日：2004-09-15
申请人： ACCENTURE GLOBAL SERVICES GMBH , FANO ANDREW E , CHUNG CHRISTOPHER K
发明人： FANO ANDREW E , CHUNG CHRISTOPHER K
IPC分类号： H04M3/51
CPC分类号： H04M3/51 , H04M3/5116
摘要： The call center processing system disclosed enhances the capabilities of traditional call centers. In particular, the processing system allows a call center to receive, aggregate, and index many different types of media obtained from a wide variety of sources and that relate to many different types of incidents. Thus, for example, the processing system provides a third party with the option of submitting cell phone camera pictures, audio input, video camera footage, and other types of media when reporting an incident to the call center. The call center may be an emergency number (e.g., 911) call center, a service center (e.g., for a home appliance), a news reporting call center, or any other type of interactive information exchange.
摘要翻译：所公开的呼叫中心处理系统增强了传统呼叫中心的能力。具体来说，处理系统允许呼叫中心接收，汇总和索引从各种来源获得并涉及许多不同类型事件的许多不同类型的媒体。因此，例如，处理系统向第三方提供在向呼叫中心报告事件时提交手机相机图片，音频输入，摄像机镜头以及其他类型的媒体的选项。呼叫中心可以是紧急号码（例如911）呼叫中心，服务中心（例如家用电器），新闻报道呼叫中心或任何其他类型的交互式信息交换。

83. 发明申请

WO2005039979A1 MOBILE SECURITY UNIT 审中-公开
标题翻译：移动安全机构
公开(公告)号：WO2005039979A1
公开(公告)日：2005-05-06
申请号：PCT/EP2004/011160
申请日：2004-10-06
申请人： ACCENTURE GLOBAL SERVICES GMBH , PENDERGRAFT, David, R.
发明人： PENDERGRAFT, David, R.
IPC分类号： B64F1/36
CPC分类号： B64F1/30 , B64F1/36
摘要： A Mobile Security Unit (MSU) (400) has a security checkpoint (100) and a transport (200). The security checkpoint (100) has an item screening area (430) and a personal screening area (420). The checkpoint is configured as needed to fit within the transport. The MSU may further separate certain individuals into a secure, enclosed wanding station (453) for additional security screening. The wanding station (453) may be constructed using glass (or other strong, visually transparent substance) and metallic (such as aluminum or steel) posts so that people may be securely enclosed in the wanding station (453) but still have a direct line of sight to personal items being screened at another location. The MSU is configured so that most people pass straight through the checkpoint (100), and people leaving the wanding station (453) can easily obtain their items without delaying others.
摘要翻译：移动安全单元（MSU）（400）具有安全检查点（100）和传输（200）。安全检查点（100）具有项目筛选区域（430）和个人筛选区域（420）。检查点根据需要进行配置以适应传输。 MSU可以进一步将某些个人分离成一个安全的封闭式驳船台（453），以进行额外的安全检查。（453）可以使用玻璃（或其他强大的，视觉透明的物质）和金属（如铝或钢）柱构成，以便人们可以牢固地封闭在吊台（453）中，但仍然有直线个人物品的视线在另一个位置被屏蔽。 MSU被配置为使得大多数人直接通过检查点（100），离开接收台（453）的人可以容易地获得他们的物品而不延迟他人。

84. 发明申请

WO2005027001A2 EDUCATIONAL PRODUCT EVALUATION METHOD AND APPARATUS 审中-公开
标题翻译：教育产品评估方法与设备
公开(公告)号：WO2005027001A2
公开(公告)日：2005-03-24
申请号：PCT/EP2004/010477
申请日：2004-09-17
申请人： ACCENTURE GLOBAL SERVICES GMBH
发明人： KOLAR, Bradley, D. , RUDDOCK, Beth, Marie
IPC分类号： G06F17/60
CPC分类号： G06Q10/10 , G06Q10/0637 , G06Q10/06375 , G06Q10/0639 , G06Q30/0201 , G06Q30/0203
摘要： An educational product evaluation apparatus and method stores business goal rule data and analyzes an educational product based on the stored business goal rule data to determine how an educational product of interest, or a group of educational products of interest, conforms to the business goal rule data and hence strategic objectives of a business organization or other suitable entity. In one embodiment, analysis of the educational product includes generating one or more educational product alignment values for the educational product wherein the educational product alignment value is based on the educational product evaluation category values received, for example, from a learning management system or other source, and based on the stored business goal rule data. An educational product summary, such as a displayed form or printed form or other suitable representation, visually shows an overall business alignment value for each educational product under consideration.
摘要翻译：教育产品评估装置和方法存储业务目标规则数据并基于存储的业务目标规则数据分析教育产品，以确定感兴趣的教育产品或感兴趣的一组教育产品如何符合业务目标规则数据以及商业组织或其他合适实体的战略目标。在一个实施例中，教育产品的分析包括为教育产品生成一个或多个教育产品对齐值，其中教育产品对齐值基于例如从学习管理系统或其他来源接收的教育产品评估类别值，并根据存储的业务目标规则数据。教育性产品摘要，例如展示形式或印刷形式或其他合适的表示，可视地显示每个正在考虑的教育产品的整体业务对齐价值。

85. 发明申请

WO2005022425A1 CAPTURE, AGGREGATION AND/OR VISUALISATION OF STRUCTURAL DATA OF ARCHITECTURES 审中-公开
标题翻译：建筑结构数据的捕获，聚合和/或可视化
公开(公告)号：WO2005022425A1
公开(公告)日：2005-03-10
申请号：PCT/EP2004/009656
申请日：2004-08-30
申请人： ACCENTURE GLOBAL SERVICES GMBH
发明人： KLEIN, Frederic , STOLZ, Eckehard , REBENTISCH, Ruppert
IPC分类号： G06F17/60
CPC分类号： H04L41/22 , H04L41/024 , H04L41/044
摘要： The present invention provides a computerised information system method and structured, hierarchical model for capturing, aggregating and visualising structural data of architectures of technical equipment such as IT architectures, comprising: at least one data capture engine (100, 300, 500, 520, 530) for capturing and aggregating data based on a structured, hierarchical model (10); a display engine (200, 510) for generating a plurality of different displays of the captured data in dependency of the structured hierarchical model (10), wherein the data capture engine (100, 300, 500, 520, 530) comprises at least one database (300, 500) for storing the data according to the structured, hierarchical model (10) and wherein the structured, hierarchical model (10) preferably comprises a model table containing one or more major attributes of the model, such as the name, type and version of the model, a Node-Class table containing information regarding the types of nodes that the model (10) contains, and a Node table containing the definition of each node within the model (10) and the node's corresponding hierarchy information.
摘要翻译：本发明提供了一种用于捕获，聚合和可视化诸如IT架构的技术设备的架构的结构数据的计算机化信息系统方法和结构化分级模型，包括：至少一个数据捕获引擎（100,300,500,500,520,530 ），用于基于结构化的层次模型（10）捕获和聚合数据; 显示引擎（200,510），用于根据所述结构化层级模型（10）生成所述捕获数据的多个不同显示，其中所述数据捕获引擎（100,300,500,500,520,530）包括至少一个数据库（300,500），用于根据所述结构化分级模型（10）存储数据，并且其中所述结构化分层模型（10）优选地包括包含所述模型的一个或多个主要属性的模型表，模型的类型和版本，包含关于模型（10）所包含的节点的类型的信息的节点类表，以及包含模型（10）内的每个节点的定义的节点表和节点的对应层级信息。

86. 发明申请

WO2005020609A2 MOBILE MICRO-BAND INFORMATION DISTRIBUTION 审中-公开
标题翻译：移动微带信息分配
公开(公告)号：WO2005020609A2
公开(公告)日：2005-03-03
申请号：PCT/EP2004/009362
申请日：2004-08-20
申请人： ACCENTURE GLOBAL SERVICES GMBH , DOFFMAN, Zak
发明人： DOFFMAN, Zak
IPC分类号： H04Q7/22
CPC分类号： H04M1/72552 , H04L51/14 , H04L51/38 , H04L67/26 , H04L69/04 , H04M1/72525 , H04M3/487 , H04M3/5322 , H04M17/00 , H04M2017/26 , H04M2203/4536 , H04M2207/18 , H04M2215/28 , H04W4/14
摘要： Methods and systems for providing information to mass localized mobile users over a limited bandwidth are described. Short text messaging system messages, e.g., SMS, may be used to transmit coded data between mobile terminals and content providers, while a client application resident on each mobile terminal can decode the messages received from a content provider and display information in human-understandable formats on the display screen of the mobile terminal. The client application can also encode messages to send to the content provider to request specified information on demand. Users can also specify criteria that, when met, the content provider automatically sends an encoded SMS message to the user's mobile terminal with the requested information, provided the user has prepaid to receive SMS messages.
摘要翻译：描述了在有限带宽上向大量本地化的移动用户提供信息的方法和系统。可以使用短文本消息系统消息（例如SMS）来在移动终端和内容提供商之间传输编码数据，而驻留在每个移动终端上的客户端应用可以解码从内容提供商接收的消息并且以可人为人理解的格式显示信息在移动终端的显示屏上。客户端应用程序还可以对要发送给内容提供商的消息进行编码，以根据需要请求指定的信息。用户还可以指定条件，当满足时，如果用户已经预付了接收SMS消息，内容提供商会自动向用户的移动终端发送已编码的SMS消息。

87. 发明申请

WO2005015455A1 A COMPUTER RESOURCE FOR ENABLING RAPID KNOWLEDGE TRANSFER BETWEEN WORKERS 审中-公开
标题翻译：实现工人之间快速知识转移的计算机资源
公开(公告)号：WO2005015455A1
公开(公告)日：2005-02-17
申请号：PCT/EP2004/008471
申请日：2004-07-28
申请人： ACCENTURE GLOBAL SERVICES GMBH , SWAMINATHAN, Kishore , NEBOLSKY, Charles
发明人： SWAMINATHAN, Kishore , NEBOLSKY, Charles
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/06311 , G06Q10/10
摘要： A system and method enable rapid knowledge transfer, for example between a plurality of experts and a plurality of apprentices located remotely from the experts. The system makes use of unique tools to facilitate transfer of knowledge and collaboration between individuals, even among remotely located individuals. An input to the system is a Knowledge Transfer Plan which has been designed to orchestrate the knowledge transfer. The knowledge transfer system integrates a shared repository and collaboration tools for use by the expert and apprentice. The collaboration tools may be accessed through role-specific portals which are automatically created from the Knowledge Transfer Plan. In one embodiment, the system is configured with a World Wide Web-based interface and an integrated suite of tools to support knowledge transfer activities on a global basis to facilitate knowledge transfer among workers engaged in an outsourcing business process.
摘要翻译：系统和方法能够快速地进行知识传递，例如在多个专家和远离专家的多个学徒之间进行。该系统利用独特的工具来促进个人之间的知识和协作转移，即使在远程个人之间。该系统的输入是知识转移计划，旨在协调知识转移。知识转移系统集成了共享存储库和协作工具，供专家和学徒使用。可以通过从知识转移计划自动创建的角色特定门户来访问协作工具。在一个实施例中，该系统配置有基于万维网的界面和集成的工具套件，以在全球范围内支持知识转移活动，以促进从事外包业务流程的工作者之间的知识转移。

88. 发明申请

WO2004077198A8 ACTIVITY BASED COSTING UNDERWRITING TOOL 审中-公开
标题翻译：基于活动的成本工具
公开(公告)号：WO2004077198A8
公开(公告)日：2004-12-09
申请号：PCT/EP2004002066
申请日：2004-03-01
申请人： ACCENTURE GLOBAL SERVICES GMBH , MAGNER KATHRYN A , MAHONEY LAURIE , SMITH SHELLEY , MCGIFFIN GAIL E , MACINTOSH KEVIN W , KAUDERER STEVEN I
发明人： MAGNER KATHRYN A , MAHONEY LAURIE , SMITH SHELLEY , MCGIFFIN GAIL E , MACINTOSH KEVIN W , KAUDERER STEVEN I
IPC分类号： G06Q10/06 , G06Q40/02 , G06Q40/08 , G06F17/60
CPC分类号： G06Q40/02 , G06Q10/06375 , G06Q10/06398 , G06Q40/08

89. 发明申请

WO2004086267A2 EFFECTIVE SECURITY SCHEDULER 审中-公开
标题翻译：有效的安全调度
公开(公告)号：WO2004086267A2
公开(公告)日：2004-10-07
申请号：PCT/EP2004/003317
申请日：2004-03-29
申请人： ACCENTURE GLOBAL SERVICES GMBH , ROBERTSON, Craig, V. , SHRADER-BRAWLEY, Ann, Rachel , FRISK, Daniel, G.
发明人： ROBERTSON, Craig, V. , SHRADER-BRAWLEY, Ann, Rachel , FRISK, Daniel, G.
IPC分类号： G06F17/60
CPC分类号： G06Q10/06 , G06Q10/04 , G06Q10/063116 , G06Q10/06315 , G06Q10/06375 , G06Q30/0202
摘要： The present invention provides a system and process for creating an effective work schedule for a security checkpoint. The, process includes the step of analyzing passenger flow to determine the coverage needed to sustain required service levels. The coverage is generally determined through simulating the security checkpoint to determine required staffing levels. Another step to optimize workforce levels and schedules is to create workforce schedules that are based on optimized person-hours and key variables. The schedule staffs as needed to achieve the required staffing levels. The schedule may consider numerous other factors, such as acceptable ranges for minimum and maximum shift lengths; a maximum number of start times; and a percentage of part-time or seasonal employees. Saving from the present invention may then be determined by comparing baseline worker-hours to optimized worker-hours. In a particular embodiment, the schedule is formed using by using linear programming to solve for a tour assignment matrix (defining a schedule) from a demand matrix representing the needed number of workers and a coefficient matrix representing the availability of workers.
摘要翻译：本发明提供了一种用于创建用于安全检查点的有效工作计划的系统和过程。该过程包括分析乘客流量以确定维持所需服务水平所需的覆盖面的步骤。通常通过模拟安全检查点确定所需的人员配置水平来确定覆盖范围。优化劳动力水平和进度表的另一个步骤是创建基于优化人员时间和关键变量的员工进度表。根据需要安排工作人员，以达到所需的员工配置水平。时间表可以考虑许多其他因素，例如最小和最大换档长度的可接受范围; 最大启动次数; 以及兼职或季节性员工的百分比。然后可以通过将基准工人小时与优化的工作时间进行比较来确定本发明的节省。在特定实施例中，通过使用线性规划来从表示所需工作人数的需求矩阵和表示工作人员可用性的系数矩阵来解决旅行分配矩阵（定义调度）来形成调度。

90. 发明申请

WO2004077198A2 ACTIVITY BASED COSTING UNDERWRITING TOOL 审中-公开
标题翻译：基于活动的成本工具
公开(公告)号：WO2004077198A2
公开(公告)日：2004-09-10
申请号：PCT/EP2004/002066
申请日：2004-03-01
申请人： ACCENTURE GLOBAL SERVICES GMBH , MAGNER, Kathryn, A. , MAHONEY, Laurie , SMITH, Shelley , MCGIFFIN, Gail, E. , MACINTOSH, Kevin, W. , KAUDERER, Steven, I.
发明人： MAGNER, Kathryn, A. , MAHONEY, Laurie , SMITH, Shelley , MCGIFFIN, Gail, E. , MACINTOSH, Kevin, W. , KAUDERER, Steven, I.
IPC分类号： G06F
CPC分类号： G06Q40/02 , G06Q10/06375 , G06Q10/06398 , G06Q40/08
摘要： A method of evaluating underwriting activities of a company providing insurance coverage is disclosed. The method comprises the steps of storing data related to the underwriting activities for the company; receiving information from employees related to tasks associated with the underwriting activities; analyzing the information from the employees; and generating a report based upon the information from employees. A system for evaluating underwriting activities for a company is also disclosed. The system comprising a user computer storing a proram containing questions related to tasks for underwriting activities; a server coupled to the user computer to receive information entered by a plurality of users related to tasks for underwriting activities; and a report generated by the server and providing analyzed information related to responses of the plurality of users.
摘要翻译：披露了提供保险公司承销活动评估的方法。该方法包括存储与公司承销活动有关的数据的步骤; 从与承销活动相关的任务相关的员工接收信息; 分析员工信息; 并根据员工的信息生成报告。还披露了一家公司评估承销活动的制度。该系统包括存储包含与承保活动的任务有关的问题的proram的用户计算机; 耦合到所述用户计算机以接收由多个用户输入的与承保活动的任务相关的信息的服务器; 以及由服务器生成并提供与多个用户的响应相关的分析信息的报告。

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