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    • 54. 发明授权
    • Method for multidimensional visual correlation of systems management data
    • 系统管理数据的多维视觉相关方法
    • US08365078B2
    • 2013-01-29
    • US10753250
    • 2004-01-08
    • Rhonda L. ChildressDavid Bruce KumhyrNeil Raymond Pennell
    • Rhonda L. ChildressDavid Bruce KumhyrNeil Raymond Pennell
    • G06F15/177G06F15/173G06F7/00G01C19/00G01C21/00
    • G06F11/3466G06F11/324
    • A method, apparatus, and computer program product for monitoring the performance of a system. The mechanism of the present invention provides an interface in the form of a graphical user interface (GUI) to communicate multiple layers of system performance data to an operator. An operator monitors this display of information and uses it to determine how to adjust the system to optimize system performance. This mechanism of the present invention provides immediate feedback to an operator by displaying a trail of metric points, wherein the metric points indicate the status of system performance over a period of time. In this manner, the display mechanism of the present invention immediately conveys to an operator whether the system is operating within predefined margins, the results of performance adjustments made to the system, as well as predictions or trends for the system.
    • 一种用于监视系统性能的方法,装置和计算机程序产品。 本发明的机制提供了图形用户界面(GUI)形式的接口,以向操作者传送多层系统性能数据。 操作员监控信息显示,并使用它来确定如何调整系统以优化系统性能。 本发明的这种机制通过显示度量点的轨迹来向操作者提供即时反馈,其中度量点指示在一段时间内的系统性能的状态。 以这种方式,本发明的显示机构立即向操作者传达系统是否在预定的余量内运行,对系统进行的性能调整的结果以及系统的预测或趋势。
    • 55. 发明授权
    • Directing a movement of visitors in an event venue for maximizing revenue
    • 指导访客在活动场地的运动,以最大限度地提高收入
    • US07994910B2
    • 2011-08-09
    • US12331893
    • 2008-12-10
    • Patrick Joseph BrooksRhonda L. ChildressDavid Bruce Kumhyr
    • Patrick Joseph BrooksRhonda L. ChildressDavid Bruce Kumhyr
    • G08B1/08
    • G06Q10/047G06Q10/06G06Q30/02
    • The illustrative embodiments described herein provide a computer implemented method, apparatus, and computer program product for directing a movement of visitors in an event venue. In one embodiment, the process generates a visitor profile for each visitor at an event venue. The visitor profile may include, without limitation, a unique identifier and location data. The location data is collected from a set of sensors distributed throughout the event venue. The process then monitors a capacity of visitors at each venue destination using the location data. In response to determining that the capacity of visitors at a first venue destination exceeds a threshold capacity for the first venue destination, the process selects a second venue destination for accommodating visitors of the first venue destination. The process selects the second venue destination based on selection criteria. The process then dispatches a venue employee to the first venue destination to direct one or more visitors at the first venue destination to the second venue destination.
    • 本文描述的说明性实施例提供了一种计算机实现的方法,装置和计算机程序产品,用于指导访客在事件场所中的移动。 在一个实施例中,该过程在事件场地为每个访问者生成访问者简档。 访客简档可以包括但不限于唯一的标识符和位置数据。 位置数据是从分布在整个活动场地的一组传感器收集的。 然后,该过程使用位置数据监视每个场地目的地的访客的容量。 响应于确定第一场地目的地的游客的能力超过第一场地目的地的阈值能力,该过程选择用于容纳第一场地目的地的访客的第二场地目的地。 该过程基于选择标准选择第二场地目的地。 然后,该过程将场地雇员发送到第一场地目的地,以将第一场地目的地的一个或多个游客定向到第二场地目的地。
    • 58. 发明申请
    • METHOD AND APPARATUS FOR ASSOCIATING HELP DESK TICKET WITH AFFECTED DATA PROCESSING SYSTEM
    • 使用有影响的数据处理系统相关帮助桌面的方法和装置
    • US20090138510A1
    • 2009-05-28
    • US11946717
    • 2007-11-28
    • Rhonda L. ChildressDavid Bruce KumhyrStephen James Watt
    • Rhonda L. ChildressDavid Bruce KumhyrStephen James Watt
    • G06F17/30
    • G06Q30/02
    • Computer implemented method, system and computer usable program code for servicing a problem with respect to a data processing system. A report of a problem with respect to a particular data processing system is received at a service facility. A help desk ticket is created for the received report that includes a description of the problem with respect to the particular data processing system. A ticket identifier is associated with the help desk ticket. The help desk ticket and the associated ticket identifier are stored in a database managed by the service facility, and the ticket identifier is also stored at the particular data processing system. The ticket identifier stored at the particular data processing system is accessed to identify the help desk ticket associated with the ticket identifier, and the help desk ticket identifies the problem with respect to the particular data processing system to enable servicing of the problem.
    • 用于处理关于数据处理系统的问题的计算机实现的方法,系统和计算机可用程序代码。 在服务设施处接收关于特定数据处理系统的问题的报告。 为收到的报告创建一个帮助台票证,其中包括有关特定数据处理系统的问题的说明。 票证标识符与帮助台票相关联。 帮助台票和相关的票证标识符存储在由服务设施管理的数据库中,并且票证标识符也存储在特定的数据处理系统中。 访问存储在特定数据处理系统中的票证标识符以识别与票证标识符相关联的帮助台票据,并且帮助台票据识别关于特定数据处理系统的问题,以便能够对问题进行维修。
    • 60. 发明申请
    • VIRTUAL VOCAL DYNAMICS IN WRITTEN EXCHANGE
    • 虚拟视觉动态在书面交换中
    • US20080270141A1
    • 2008-10-30
    • US11742157
    • 2007-04-30
    • Rhonda L. ChildressDavid Bruce KumhyrPamela Ann NesbittAmy Delphine Travis
    • Rhonda L. ChildressDavid Bruce KumhyrPamela Ann NesbittAmy Delphine Travis
    • G10L11/00
    • G06Q10/10
    • The illustrative embodiments described herein provide a computer implemented method and computer program product for providing context in an electronic text communication. A biometric gathering input device is associated with a sending data processing system. A first set of metrics is identified based on a sender interacting with the biometric gathering input device. A sending communications process on the sending data processing system is calibrated based on the first set of metrics. During the generation of the electronic text communication, a portion of the first set of metrics is identified based on the sender interacting with the biometric gathering input device to form a second set of metrics. The second set of metrics and the electronic text communication are sent from the sending data processing system to a recipient data processing system. The second set of metrics is represented at the recipient data processing system using criteria selected by a recipient of the electronic text communication.
    • 本文描述的说明性实施例提供了一种用于在电子文本通信中提供上下文的计算机实现的方法和计算机程序产品。 生物识别采集输入设备与发送数据处理系统相关联。 基于与生物识别采集输入设备交互的发送者来识别第一组度量。 基于第一组度量来校准发送数据处理系统上的发送通信过程。 在电子文本通信的生成期间,基于与生物特征采集输入设备交互的发送者来识别第一组度量的一部分,以形成第二组度量。 第二组度量和电子文本通信从发送数据处理系统发送到接收者数据处理系统。 使用由电子文本通信的接收者选择的标准在接收者数据处理系统处表示第二组度量。