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    • 53. 发明授权
    • Telephone access to overly popular services
    • 电话访问过度流行的服务
    • US06310952B1
    • 2001-10-30
    • US09108480
    • 1998-07-01
    • Michael Scott BaldwinSungho JinGregory Peter Kochanski
    • Michael Scott BaldwinSungho JinGregory Peter Kochanski
    • H04M300
    • H04M3/48H04M3/42068
    • A method and apparatus for providing easy access to a service provider that provides service over a communications system. In accordance with the present invention, a caller that wishes to gains access to the service provider simply needs to make a single call to a so-called queuing system, and hang up. The queuing system obtains information regarding the caller such as the caller's name, address and phone number, makes a connection with the service provider, calls-back the caller when the connection is made, and connects the caller to the service provider through the connection. The caller is thereby connected to the service provider without having to spend a substantial amount of his/her free time making calls. This is particularly advantageous when the service provider is popular or oversubscribed (e.g. a service that provides Super Bowl tickets).
    • 一种用于提供对通过通信系统提供服务的服务提供商的容易访问的方法和装置。 根据本发明,希望获得对服务提供者的访问的呼叫者仅需要对所​​谓的排队系统进行单个呼叫,并挂断电话。 排队系统获取有关主叫方的信息,如主叫方的姓名,地址和电话号码,与服务提供商建立连接,在建立连接时对呼叫者进行回拨,并通过连接将呼叫者连接到服务提供商。 因此,呼叫者连接到服务提供商,而不必花费大量的他/她的空闲时间进行呼叫。 当服务提供商受欢迎或超额认购(例如提供超级碗票的服务)时,这是特别有利的。