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    • 51. 发明授权
    • Providing integrated service-entity premium communication services
    • 提供综合的服务实体高级通讯服务
    • US08670752B2
    • 2014-03-11
    • US12890088
    • 2010-09-24
    • James FanDavid ChenRichard Kuo
    • James FanDavid ChenRichard Kuo
    • H04M3/42
    • G07C9/00309G07C9/00857H04W4/02H04W12/06H04W12/08Y10T70/5155
    • Systems, methods, and devices that integrate a subscriber's communication services, including home wireline communication services, and a service-entity communication services are presented. User equipment (UE) is associated with a subscription for communication services, comprising wireline and wireless communication services, of a subscriber. The UE communicates with an enhanced service management component (ESMC) associated with a service entity to facilitate integration of at least a portion of the subscriber's communication services with the service entity's communication services while the UE is registered with the ESMC. While registered, the subscriber's UE is used to facilitate controlling a door lock to the subscriber's room associated with the service entity; and accessing the integrated communication services, including at least a portion of the home services, while in a location of the service entity, at least when the home services are provided via the same provider as that serving the service entity.
    • 提出了集成用户通信服务(包括家庭有线通信服务)和服务实体通信服务的系统,方法和设备。 用户设备(UE)与订户的用于通信服务的订阅(包括有线和无线通信服务)相关联。 UE与与服务实体相关联的增强型服务管理组件(ESMC)进行通信,以便在UE注册到ESMC的同时,使用户的通信服务的至少一部分与服务实体的通信服务集成。 注册时,用户的UE被用于便于控制与服务实体相关联的用户房间的门锁; 以及至少当经由与为服务实体提供服务的服务实体提供服务相同的提供商提供家庭服务时,在服务实体的位置处访问包括家庭服务的至少一部分的综合通信服务。
    • 53. 发明授权
    • System and method for providing question and answers with deferred type evaluation
    • 用延迟型评估提供问答的系统和方法
    • US08332394B2
    • 2012-12-11
    • US12126642
    • 2008-05-23
    • James FanDavid FerrucciDavid C. GondekWlodek W. Zadrozny
    • James FanDavid FerrucciDavid C. GondekWlodek W. Zadrozny
    • G06F7/00G06F17/30
    • G06N5/04G06F17/30654G06N5/02
    • A system, method and computer program product for conducting questions and answers with deferred type evaluation based on any corpus of data. The method includes processing a query including waiting until a “Type” is determined AND a candidate answer is provided; the Type is not required as part of a predetermined ontology but is a lexical/grammatical item. Then, a search is conducted for evidence that the candidate answer has the required LAT (e.g., as determined by a matching function leveraging a parser, a semantic interpreter and/or a pattern matcher). Alternately, the LAT may be matched to a known Ontological Type and then a candidate answer searched in an knowledge-base or database determined by that type. Then, all the evidence from all the different ways to determine that the candidate answer has the expected lexical answer type (LAT) is combined and one or more answers provided.
    • 一种系统,方法和计算机程序产品,用于基于任何数据语料库进行延迟型评估的问答。 该方法包括处理查询,包括等待直到确定类型,并提供候选答案; 该类型不是作为预定本体的一部分所必需的,而是词汇/语法项目。 然后,进行搜索以证明候选答案具有所需的LAT(例如,通过利用解析器,语义解释器和/或模式匹配器的匹配函数确定)。 或者,LAT可以与已知的本体类型相匹配,然后在由该类型确定的知识库或数据库中搜索候选答案。 然后,将来自所有不同方式的所有证据确定候选答案具有预期的词汇答案类型(LAT),并提供一个或多个答案。
    • 54. 发明申请
    • System and Method to Manage Problems with Network-Based Services
    • 管理网络服务问题的系统和方法
    • US20120303787A1
    • 2012-11-29
    • US13571549
    • 2012-08-10
    • James FanJennifer K. Lam
    • James FanJennifer K. Lam
    • G06F15/173
    • G06F11/079G06F11/0748
    • A method includes receiving a problem report from a customer via an access interface of a plurality of access interfaces at a first horizontal layer of a problem management system, wherein the problem report indicates that the customer is having a problem with one of the network-based services, receiving a request from the customer for self-service problem resolution via the access interface, identifying a workflow related to the problem, obtaining the workflow from a second layer of the problem management system, providing a diagnostic tool to the customer via the access interface, according to the workflow, and providing the diagnostic tool to an agent via another access interface after the customer contacts the agent.
    • 一种方法包括经由问题管理系统的第一水平层上的多个访问接口的访问接口从客户接收问题报告,其中,问题报告指示客户与基于网络的一个有问题 服务,通过访问接口接收来自客户的用于自助服务问题解决的请求,识别与问题相关的工作流程,从问题管理系统的第二层获取工作流程,经由访问向客户提供诊断工具 接口,并根据客户联系代理,通过另一个访问接口向诊断工具提供诊断工具。
    • 55. 发明授权
    • System and method to enable access to broadband services
    • 实现宽带服务的系统和方法
    • US08321904B2
    • 2012-11-27
    • US12264952
    • 2008-11-05
    • James FanRichard T. KuoDavid FengLin Chen
    • James FanRichard T. KuoDavid FengLin Chen
    • H04N7/173
    • H04N21/6334H04N21/25816H04N21/25841
    • A provisioning system includes a services management system operable to enable a set-top box device configured to receive broadband services at a first network location to access one or more of the broadband services at a second network location. The first network location is associated with a subscriber account and the second network location is not associated with the subscriber account. The broadband services include a voice service, a data service, and a video service. The provisioning system includes a subscriber authentication system operable to evaluate a request that includes subscriber authorization data, to selectively authorize access to the one or more broadband services at the second network location based on the subscriber authorization data, and to enable the set-top box device to access the one or more broadband services when the set-top box device is at the second network location.
    • 配置系统包括服务管理系统,其可操作以使能配置成在第一网络位置接收宽带服务的机顶盒设备以访问第二网络位置处的一个或多个宽带服务。 第一网络位置与订户帐户相关联,并且第二网络位置不与订户帐户相关联。 宽带服务包括语音服务,数据服务和视频服务。 供应系统包括用户认证系统,其可操作以评估包括订户授权数据的请求,以基于订户授权数据选择性地授权对在第二网络位置处的一个或多个宽带服务的访问,并且使得机顶盒 设备在机顶盒设备处于第二网络位置时访问一个或多个宽带服务。
    • 57. 发明申请
    • CONDITIONAL MESSAGE FORWARDING FUNCTIONS
    • 条件消息转发功能
    • US20120077467A1
    • 2012-03-29
    • US12889953
    • 2010-09-24
    • James FanThomas BarrettJennifer K Lam
    • James FanThomas BarrettJennifer K Lam
    • H04W4/00H04W4/12
    • H04W4/14H04W4/12H04W4/24
    • Systems, methods, and devices that can conditionally and/or automatically control message forwarding by communication devices are presented. A network message management component and/or handset message management component can monitor messages (e.g., short message service (SMS) messages) communicated between user equipment (UE) in a communication network, identify and/or intercept a message for which one or more forwarding conditions have been specified by the message originator, target, or forward target, and conditionally and/or automatically route the message to the target and/or forward target in accordance with predefined message routing rules based at least in part on the conditions specified by the originator, target, or forward target. The predefined message routing rules can be implemented by the network and/or the UEs, and can relate to the UE identifiers, time, priority, cost, operation state, size, desired automatic response messages, or other desired factors, associated with the message.
    • 呈现可以有条件地和/或自动地控制通信设备的消息转发的系统,方法和设备。 网络消息管理组件和/或手机消息管理组件可以监视在通信网络中的用户设备(UE)之间传送的消息(例如,短消息服务(SMS)消息),识别和/或拦截一个或多个 已经由消息发起者,目标或转发目标指定转发条件,并且根据预定义的消息路由规则有条件地和/或自动地将消息路由到目标和/或转发目标,所述预定消息路由规则至少部分地基于由 发起者,目标或转发目标。 预定义的消息路由规则可以由网络和/或UE实现,并且可以涉及与消息相关联的UE标识符,时间,优先级,成本,操作状态,大小,期望的自动响应消息或其他期望因素 。
    • 58. 发明申请
    • INTEGRATING VIDEO SHARE AND TEXT MESSAGING WITH SET-TOP BOX AND ACCESS POINT
    • 集成视频分享和文本消息与设置顶盒和访问点
    • US20110307932A1
    • 2011-12-15
    • US12814001
    • 2010-06-11
    • James FanJennifer K. LamCheng P. Liu
    • James FanJennifer K. LamCheng P. Liu
    • H04N7/173
    • H04N21/4788G01D4/004H04N21/2547H04N21/4131H04N21/4786H04N21/488H04N21/8126
    • System(s), method(s), and device(s) providing converged wireline and wireless services in part by employing a set-top box (STB) with machine-to-machine (M2M) communication are presented. The STB, associated with an access point, such as a femtocell, can be used to send/receive messages, including video, to/from user equipment (UE) via a core network. A monitoring system includes a sensor component that is triggered under specified conditions, and the STB records events in response to the trigger, where a recorded event can be sent as a message to the UE. The STB or associated remote control can indicate a received message to a user, who can view the message on the STB, remote control, or associated television. A meter component is associated with the STB via the femtocell or other desired connection. The STB can receive and store utility meter readings for validation or dispute by the user.
    • 提出了通过采用机器对机器(M2M)通信的机顶盒(STB)部分提供融合有线和无线服务的系统(方法)和设备。 与接入点(例如毫微微小区)相关联的STB可以用于经由核心网络向/从用户设备(UE)发送/接收包括视频的消息。 监视系统包括在特定条件下触发的传感器部件,并且STB响应于触发记录事件,其中记录的事件可以作为消息发送到UE。 STB或相关联的遥控器可以向用户指示接收到的消息,谁可以在STB,遥控器或相关电视机上观看消息。 仪表组件通过毫微微蜂窝或其他所需的连接与STB相关联。 STB可以接收和存储用户验证或争议的功率表读数。