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    • 51. 发明授权
    • Method and system for telephone wait user interface selection
    • 电话等待用户界面选择的方法和系统
    • US07986776B2
    • 2011-07-26
    • US12135325
    • 2008-06-09
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • Rick Allen Hamilton, IICarl Phillip GuslerTimothy Moffett WatersHarry Schatz
    • H04M3/00
    • H04L9/088G06F21/6209G06F2221/2107G06F2221/2113G06F2221/2149H04L9/14H04L2209/60
    • In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.
    • 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。
    • 55. 发明授权
    • Services heuristics for computer adapter placement in logical partitioning operations
    • 计算机适配器放置在逻辑分区操作中的服务启发式
    • US07237139B2
    • 2007-06-26
    • US10636987
    • 2003-08-07
    • Rick Allen Hamilton, IIJames Wesley SeamanJohnnye Rumi Lopes TamaruTimothy Moffett Waters
    • Rick Allen Hamilton, IIJames Wesley SeamanJohnnye Rumi Lopes TamaruTimothy Moffett Waters
    • G06F11/00
    • G06F9/5011G06F9/5077G06F9/5083G06F2209/5019
    • A methodology for configuring the connection of adapters to bus controllers or other possibly failing components (PFCs) in a logically partitioned environment. The present invention comprises an Adapter Placement Program (APP), two Adapter Threshold Programs (ATPs), three Sequential Ranking Programs (SRPs), and three Weighting Factor Programs (WFPs). The APP determines the criteria the administrator desires to use to place the adapters on the bus controllers or other PFCs and selects the appropriate program to execute the adapter placement. The ATPs classify the adapters as either “hot” or “not hot” based on a traffic intensity threshold and place the adapters to the bus controllers or other PFCs. The SRPs rank the adapters and place the adapters to the bus controllers or other PFCs based on their rank. The WFPs assign weighting factors to the adapters and place the adapters to bus controllers or other PFCs based on the adapters' weighting factors.
    • 在逻辑分区环境中配置适配器与总线控制器或其他可能故障组件(PFC)的连接的方法。 本发明包括适配器放置程序(APP),两个适配器阈值程序(ATP),三个顺序排列程序(SRP)和三个加权因子程序(WFP)。 APP确定管理员希望用于将适配器放置在总线控制器或其他PFC上的标准,并选择适当的程序来执行适配器放置。 ATP根据流量强度阈值将适配器分类为“热”或“不热”,并将适配器放入总线控制器或其他PFC。 SRP对适配器进行排序,并根据其等级将适配器放置到总线控制器或其他PFC。 世界粮食计划署为适配器分配加权因子,并根据适配器的加权因素将适配器放置到总线控制器或其他PFC。
    • 56. 发明授权
    • System allowing user associating user off-line status messages of selectable content with participants on user's authorized access lists
    • 系统允许用户将可选内容的用户离线状态消息与用户授权访问列表上的参与者相关联
    • US07216167B2
    • 2007-05-08
    • US10411416
    • 2003-04-10
    • Rick Allen Hamilton, IIJames Jerome LabusJames Wesley SeamanTimothy Moffett Waters
    • Rick Allen Hamilton, IIJames Jerome LabusJames Wesley SeamanTimothy Moffett Waters
    • G06F15/173
    • H04L69/329H04L51/04H04L67/24
    • A method and implementing instant messaging processing system are provided which include means by which a user is enabled to input certain selective details concerning the user's off-line status. Such user selections are stored by an IM server and subsequently made available to other IM users when such other IM users log-on to the IM application. User selections include a listing of common reasons why a user is not available and means are provided for the user to select specific applicable details concerning the user's off-line status. A user is also enabled to input custom text messages to selectively provide even more specific detail to other users of the IM application concerning the user's off-line status. Means are further provided to enable a user to input more than one custom off-line message and also to indicate the timing of each message and when each message shall be made available to other IM users. A user is also enabled to selectively designate certain individuals to whom access to predetermined messages is made available during the off-line status of the IM user such that access to one off-line message is made available to selected IM participants but not to all IM participants.
    • 提供了一种方法和实现即时消息处理系统,其包括用户能够输入关于用户的离线状态的某些选择性细节的手段。 此类用户选择由IM服务器存储,随后当其他IM用户登录到IM应用程序时可供其他IM用户使用。 用户选择包括用户不可用的常见原因清单,并且为用户提供了用于选择与用户离线状态有关的具体适用细节的手段。 用户还能够输入自定义文本消息,以选择性地向IM应用的其他用户提供关于用户离线状态的更具体的细节。 进一步提供了使得用户能够输入多于一个定制离线消息并且还指示每个消息的定时以及何时将每个消息提供给其他IM用户。 还允许用户选择性地指定在IM用户的离线状态期间获得对预定消息的访问的某些个人,使得对一个离线消息的访问对于所选择的IM参与者而不是对所有IM 参与者