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    • 54. 发明申请
    • CUSTOMER INTERACTION PROCESS, CONFIGURABLE CONSOLE SYSTEM AND MULTI-POSITION CHAIR FOR USE THEREIN
    • 客户互动过程,可配置控制台系统及其使用的多功能座椅
    • WO2006031855A2
    • 2006-03-23
    • PCT/US2005/032665
    • 2005-09-12
    • ADVANTAGE BRANCH & OFFICE SYSTEMS, LLCVERGARA, AlexanderTURNER, Harold
    • VERGARA, AlexanderTURNER, Harold
    • G07F19/00
    • G07F19/20A47C9/002A47C9/02A47C9/022G06Q20/18G06Q20/20G06Q30/0251G06Q40/00G06Q40/02G07F19/205
    • A customer interaction process may include conducting various activities at customer interaction console in addition to banking transactions. The customer interaction process may include retrieving customer account information associated with the customer and conducting a customer service activity with the customer at the console using the account information. The customer interaction process may also include retrieving banking product information associated with a banking product and conducting at least one sales activity using the banking product information. The customer interaction process may also include providing marketing information to customers at the customer interaction console. A configurable console system may include a plurality of customer interaction consoles and a plurality of panel assemblies that may be positioned between consoles. A multi-position chair may also be used in the system and may be positioned into multiple positions including one or more sitting positions at different heights, one or more leaning positions at different angles, and one or more storage positions.
    • 客户互动过程可能包括在客户互动控制台进行除银行交易之外的各种活动。 客户交互过程可以包括检索与客户相关联的客户帐户信息,并使用帐户信息在控制台处与客户进行客户服务活动。 客户交互过程还可以包括检索与银行产品相关联的银行产品信息,并使用银行产品信息进行至少一个销售活动。 客户交互过程还可以包括在客户交互控制台向客户提供营销信息。 可配置的控制台系统可以包括多个客户交互控制台和可以位于控制台之间的多个面板组件。 多功能座椅也可以用在系统中,并且可以被定位成多个位置,包括在不同高度的一个或多个坐姿位置,不同角度的一个或多个倾斜位置以及一个或多个存储位置。